EGovernment in Europe
Encyclopedia
e-Government refers to the use of information and communication technology
to provide and improve government services, transactions and interactions with citizens, businesses, and other arms of government. All European countries show eGovernment initiatives, mainly related to the improvement of governance at the national level. Significant eGovernment activities also take place at the European Commission
level as well. There is an extensive list of eGovernment Fact Sheets
maintained by the European Commission.
Other projects funded by the European Commission include Access-eGov
, EGovMoNet and SemanticGov
.
In view of the next five-year period, the ministers responsible for eGovernment of the EU convened in Malmö
, Sweden
and unanimously presented the Ministerial Declaration on eGovernment on 18 November 2009. This document presents the vision, political priorities and objectives of the EU for the period 2010–2015.
The next eGovernment Action Plan that describes the directions for the period starting at 2011 has been announced by the European Commission under the name Europe 2020 and is expected to be formally adopted in June 2010.
Beside the 27 member states
, most (if not all) eGovernment activities of the European Commission target in addition the candidate countries and the EFTA
countries. As of 2009, the complete list comprises 34 countries: Austria
, Belgium
, Bulgaria
, Croatia
, Cyprus
, Czech Republic
, Denmark
, Estonia
, Finland
, France
, Germany
, Greece
, Hungary
, Iceland
, Ireland
, Italy
, Latvia
, Liechtenstein
, Lithuania
, Luxembourg
, Macedonia
, Malta
, Netherlands
, Norway
, Poland
, Portugal
, Romania
, Slovakia
, Slovenia
, Spain
, Sweden
, Switzerland
, Turkey
, and the United Kingdom
.
IDABC was a European Union Program launched in 2004 that promoted the correct use of Information and Communication Technologies (ICT) for cross-border services in Europe. It aimed to stimulate the development of online platforms delivering public e-Services in Europe. It used the opportunities offered by ICT to encourage and support the delivery of cross-border public sector
services to citizens and enterprises in Europe
, to improve efficiency and collaboration
between European public administrations and to contribute to making Europe an attractive place to live, work and invest.
To achieve objectives like 'Interoperability
', IDABC issued recommendations, developed solutions and provided services that enable national and European administrations to communicate electronically while offering modern public services to businesses and citizens in Europe. In the context of IDABC the European Interoperability Framework
version 1.0 was issued.
The programme also provided financing to projects addressing European policy requirements, thus improving cooperation between administrations across Europe. National public sector policy-makers were represented in the IDABC programme's management committee and in many expert groups. This made the programme a unique forum for the coordination of national eGovernment policies.
By using state-of-the-art information and communication technologies, developing common solutions and services and by finally, providing a platform for the exchange of good practice between public administrations, IDABC contributed to the i2010 initiative of modernising the European public sector. IDABC was a Community programme managed by the European Commission's Directorate-General for Informatics.
In 2008, IDABC launched the Semantic Interoperability Centre Europe
(SEMIC.EU). eGovernment and other pan-European collaborations can exchange their knowledge and their visions on SEMIC.EU. In the same year, IDABC launched the OSOR.eu website with the aim to facilitate the collaboration between public administrations in their use of open-source software
.
IDABC followed the Interchange of Data across Administrations (IDA) program.
The new Interoperability Solutions for European Public Administrations (ISA) programme was adopted by the Council and the European Parliament in September 2009 and has replaced the IDABC programme, which came to an end on 31 December 2009.
eGovernment got an early start in Austria. Since its beginning, public authorities and eGovernment project teams have continually been working in order to expand and improve public services and underlying processes.
In 1995 the Federal Government set up an Information Society Working Group tasked with identifying the opportunities and threats posed by the development of the information society
. In 1998 an IT-Cooperation Agreement was signed between the federal state and the various regions. In May 2003, the Austrian federal government launched an eGovernment initiative, the eGovernment Offensive, in order to coordinate all eGovernment activities in the country. The following year the short-term goal of the eGovernment Offensive – achieving a place in the EU's top 5 eGovernment leaders – was fulfilled, as Austria was ranked No. 4 in the annual eGovernment benchmarking survey. In 2007 according to the study The User Challenge – Benchmarking the Supply of Online Public Services, Austria is listed as the first EU member state to achieve a 100% fully online availability score for all services for citizens.
Legislation
The eGovernment Act and the General Law on Administration Processes and the Electronic Signature Act set the main eGovernment framework in Austria. Austria was the first EU Member State to implement the EU directive
1999/93/EC on electronic signatures.
The Austrian legal eGovernment framework (substantially revised at the end of 2007) defines the following principles for the Austrian eGovernment strategy:
Key to the eGovernment evolution process in Austria is the introduction of electronic data processing systems based upon citizen cards. Service providers from the public and the private sector can provide electronic services using the citizen cards for authentication.
Key actors
The central element of eGovernment in Austria appears to be the Digital Austria platform which is supervised by the Federal Chief Information Officer, who is also providing consultation services to the federal government regarding policy, strategy and implementation issues. The State Secretary in the Federal Chancellery is responsible for eGovernment strategy at the federal level.
Strategy
The Belgian eGovernment strategy is aimed at creating a single virtual public administration to be characterized by fast and convenient service delivery, at the same time respecting the privacy of users. The services shall be developed around the needs of citizens putting in place complete electronic administrative procedures independently from actual authorities being involved. In addition, simplified procedures shall provide for a reduced bureaucracy. To this end the strategy suggests four main streams all efforts should be structured around:
Taking into account the federal structure of Belgium, the second strategic stream addresses the implementation of eGovernment efforts throughout all levels of Federal, Regional, and Community authorities. The framework for this co-operation was set by the eGovernment Cooperation Agreement, adopted in 2001, expressing in particular the commitment of all Government layers to use the same standards, identification infrastructure, and eSignature. This agreement was later re-conducted and enhanced by a cooperation agreement on the principles of a seamless eGovernment in 2006. Key aspects addressed by latter document include:
Legislation
In order to achieve the objectives of the second cooperation agreement, a resolution on a seamless government, was adopted in 2006, focusing on a close cooperation regarding identification and implementation of principles for a seamless eGovernment and on the development and usage of the corresponding services. At regional and communal level further eGovernment strategies have been put in place within the framework of competencies of the respective administrations.
At Federal level, the Minister for Enterprise and Simplification holds the responsibility for the computerization of public services. The minister is responsible for FedICT, the federal agency in charge of eGovernment and the information society. This agency aims in particular at:
Key actors
Coordination and implementation of eGovernment services in the social sector lies in the responsibility of the Crossroads Bank (CBSS). Besides, additional eGovernment projects are being implemented by further federal departments, ministries and agencies on a joint or individual basis. At regional level, dedicated entities have been created for the implementation of respective strategies, namely, the Coordination Cell for Flemish e-Government (CORVE) in Flanders, the eAdministration and Simplification Unit (EASI-WAL) in Wallonia, and the Brussels Regional Informatics Centre (BRIC) in the Brussels-Capital Region.
The Federal portal belgium.be serves as a single access point to all eGovernment services for both citizens and businesses. The content is offered in French, Dutch, German and English. In addition, dedicated portals have been set up for the different regions of Belgium offering a broad spectrum of relevant information. These are the Flemish regional portal vlaanderen.be, the Walloon regional portal wallonie.be, and the Brussels regional portal.
At community level, the portals of the French-speaking Community and of the German-speaking Community mainly focus on information on communities' administrative procedures and services.
With respect to the exchange of information in the public sector, the Federal Metropolitan Area Network (FedMAN) constitutes a high-speed network connecting the administrations of 15 federal ministries and the Government service buildings in Brussels.
National infrastructure
In the area of eIdentification, Belgium launched a large scale distribution of electronic identity cards in 2004. Beyond their functions as traditional identification and travel documents, the Belgian eID cards can be used for identification in restricted online services. They are implemented as smart cards containing two certificates, one to be used for authentication, and another one for generating digital signatures. The eID cards can be used within almost all governmental electronic signature applications. Moreover, an electronic ID card for the under-12s (Kids-ID) was introduced in March 2009, enabling kids to access children-only Internet chat rooms as well as a range of emergency phone numbers.
In the area of eProcurement, an eNotification platform was launched in 2002. This platform is currently used by all federal authorities for notifying invitations to tenders. Businesses can browse through the published notices in order to identify tender opportunities. This system communicates with the eTendering platform enabling published notices to be accessed and processed by economic operators and contracting authorities within the framework of the tendering phase.
Finally, the Belgian eGovernment relies on the concept of authentic sources. According to this approach, public entities store the data collected from citizens only once in their databases and, whenever needed, they exchange missing data among themselves. Such databases include:
Certain tokens that demonstrate its progress are indicatively the creation of:
Strategy
The Bulgarian government has developed an eGovernment strategy in the aim to render the Bulgarian economy more competitive and at the same time satisfy the needs of its citizens and businesses thanks to efficient and effective administrative services. The principal eGovernment activities focus on:
Key actors
The Ministry of Transport, Information Technology and Communications (MTITC) is responsible for laying down the policies (at national and regional levels) that govern eGovernment strategy in Bulgaria, and also for coordination and the provision of the necessary support. However, the implementation of eGovernment projects falls under the responsibility of the competent ministries and administrative bodies.
In March 1989 a National Government Computerisation Master Plan was adopted for the period 1989–1997 aiming to examine the governmental information needs and identify potential ICT applications. To speed up the process of implementing the plan, the Data Management Strategy (DMS) later adopted provided structural information in order to fulfil the requirements in the public sector. At a later stage the Information Systems Strategy (ISS) acted as a complementary plan aiming to provide good quality of services to the public. Eventually in 2002 the eGovernment Strategy was adopted updating thus the ISS. Since January 2006 all government ministries, departments, and services have their own website. At the same year the first government web portal, was launched making accessible several governmental and non-governmental websites and many informative and interactive services. Since 2008 the main aim of the strategy has been to take steps towards productivity and growth until 2015 following closely the EU policies and directives. Many of the basic objectives of the eEurope Action Plan were fulfilled and the government is now promoting the Lisbon strategy
of the European Commission.
Legislation
Although there is no specific eGovernment legislation in Cyprus, section 19 of the Cyprus Constitution protects the "right to freedom of speech and expression". The data protection and privacy is being ensured by two main laws: the Processing of Personal Data (Protection of Individuals) Law, which came into force in 2001, and the Retention of Telecommunication Data for Purposes of Investigation of Serious Criminal Offences Law of 2007.
The Law for Electronic Signatures (N. 188(I)/2004) establishes the legal framework around additional requirements for the use of electronic signatures in the public sector; however, it does not change any rules created by other legislation regarding the use of the documents.
The eProcurement
legislation in Cyprus has been put into force at the beginning of 2006. At a latter stage, the eProcurement system was implemented based on the provisions of the specific law (N.12(I)2006). The system aims to support the electronic publication and evaluation of tenders, and is available free of charge for all contractors in the Republic of Cyprus and all economic operators in Cyprus and abroad.
Actors
Since February 2009 the Minister of Communications and Works became the minister in charge for the information society. A national information society strategy was established by the Department of Electronic Communications, whereas an advisory committee chaired by the Permanent Secretary of the Ministry of Communications and Works was constituted by the representatives of relevant ministries, industry, and academia.
The Directorate for the Coordination of the Computerisation of the Public Sector is in charge of the computerisation project of the civil service. The departments responsible for the implementation of the information technology are:
The infrastructure components of Cyprus include the Cyprus Governmental portal, the Government Data Network (GDN) and Government Internet Node (GIN), the eProcurement System. and the Office Automation System (OAS).
The core principles guiding the development of eGovernment are listed in a policy document applicable for the period 2008-2012, the Strategy for the development of Information Society services ("Strategie rozvoje služeb pro 'informační společnost in Czech). The eGovernment concept it contains can be summed up as follows: eGovernment is the means to best satisfy the citizens' expectations as to public services while modernising the public administration, in a way to cut both red tape
and costs. Citizen satisfaction stands as the ultimate indicator of success. To reach success, the relevant legal basis must be established and the supporting infrastructure must be made interoperable.
Major achievements
The Czech Republic is one of the few EU Member States to have an eGovernment Act. The Czech eGovernment Act – the Act on Electronic Actions and Authorised Document Conversion ("ZÁKON o elektronických úkonech a autorizované konverzi dokumentů" in Czech) is in force since July 2009, and it provides for the following set of principles:
It is worth highlighting that the Data Boxes Information System was successfully activated on 1 November 2009, as required by the eGovernment Act.
Other noteworthy achievements include:
Actors
Responsibility for steering and coordinating the eGovernment policy lies with the Czech Ministry of Interior. The latter is assisted in this task by the Deputy Minister for Information Technology. The Government Council for the Information Society provides expert and technical support. At local level, the regions and municipalities perform their own eGovernment initiatives under the supervision of the Ministry of the Interior.
According to the Towards Better Digital Service: Increased Efficiency and Stronger Collaboration strategy paper, eGovernment in Denmark has taken considerable steps in developing an effective network of public electronic services. As stated at page 6 of this document:
To this end, the Danish government, the Local Government Denmark (LGDK), and the Danish Regions have joined their forces.
Strategy
Denmark's eGovernment Policy is based on the following three priority areas:
The Realising the Potential (2004–2006) strategy paper added impetus to the development of the public sector's internal digitalisation, while the Towards eGovernment: Vision and Strategy for the Public Sector in Denmark (2001–2004), marked the beginning of a joint cooperation among the municipal, regional, and State levels of administration towards digitalisation.
Key actors
The main actors that implement, coordinate, support, and maintain eGovernment policies in Denmark are mainly the Ministry for Science, Technology, and Innovation, the Steering Committee for joint-government cooperation (STS), the Digital Task Force, and the National IT and Telecom Agency Local Government Denmark.
In the 2009 European eGovernment Awards, the Danish Genvej portal won the eGovernment Empowering Citizens prize.
Three more portals were among the finalists of the 2009 eGovernment Awards: the Oresunddirekt Service was among the finalists in the category "eGovernment supporting the Single Market", the EasyLog-in in the category "eGovernment Enabling Administrative Efficiency and Effectiveness", and the NemHandel – Open shared e-business infrastructure in the category "eGovernment Empowering Businesses".
Strategy
The basic policy documents concerning the national eGovernment in Estonia are the Principles of the Estonian Information Policy, approved in May 1998, and the Principles of the Estonian Information Policy 2004–2006, approved in spring 2004. In 2007 the Estonian Information Society Strategy 2013 entered into force setting thus the objectives for the ICT
use in period 2007–2013. In 2005 a nation-wide information security policy was launched aiming to create a safe Estonian information society for business and consumers.
The legal foundations for realization of eGovernment in Estonia were laid down in 1996–2001, with the following Acts adopted by the Estonian Parliament:
In 1998 the Government of Estonia adopted the principles of the Estonian Information Society as well as the Information Policy Action Plan – the country's first Information Society strategy documents.
Estonian ID-card project
Since 2001 the ID-card has been used as compulsory identity document. In 2002 Estonia started issuing ID cards fulfilling thus the requirements of the national Digital Signature Act; the identification document contains both visually and electronically accessible information.
The main body for the development and implementation of the state information policy in Estonia is the Ministry of Economic Affairs and Communications, and especially the Department of State Information Systems (RISO). Moreover the Estonian Informatics Centre (RIA), develops the main governmental infrastructure components.
The following components can be mentioned as examples of the Estonian eGovernment infrastructure:
Strategy
Finland's long term strategic vision with respect to eGovernment is laid down in the National Knowledge Society Strategy 2007-2015 document, adopted in September 2006. This strategy aims to turn Finland into an "internationally attractive, humane and competitive knowledge and service society" by the year 2015. In order to achieve this vision, the strategy focuses on four main strategic intents, namely those of:
Moreover, in April 2009, the SADe programme was set up to serve as a national action plan for putting forward eServices and eDemocracy for the period 2009–2012. This plan is aimed at:
Within this framework, the SADe Services and Project report 2009 was published in January 2010 as an update on programme's implementation. This report constitutes a proposal for the main plans and measures for eServices and eAdministration to be followed in order to foster developments in the information society in the period 2009-2012.
Actors
Responsibility for eGovernment in Finland lies with the Ministry of Finance, which is also responsible for the public administration reform and the general Finnish ICT policy. Within the ministry, the Public Management Department is responsible for ICT policy coordination as well as for services provision and quality. Moreover, created in early 2005, the State IT Management Unit forms a part of the Public Management Department, in charge of preparing and implementing the Government's IT strategy. This unit is headed by the State IT Director who also acts as a government-wide Chief Information Officer
(CIO). Further relevant actors include:
Infrastructure
The suomi.fi portal constitutes Finland's single access point to online public services offered from both state and local authorities. Launched in April 2002, the portal offers a broad spectrum of information structured around daily life events, complemented by downloadable forms. For the business community the yritysSuomi.fi portal was set up, featuring comprehensive information about enterprises, linking to business related eServices within suomi.fi as well as providing access to business related legislation on Finland's official law database Finlex.
In the area of eIdentification, Finland introduced the Finnish Electronic Identity card in 1999. This card enables Finnish citizens to authenticate themselves for online services and conduct electronic transactions. This card can also be used for encrypting emails and enables the use of digital signatures. Moreover, since October 2006, employees in the state administration are able to identify themselves in the public administration information systems by using a civil servant's identity card, containing a qualified certificate.For a digital certificate to be considered qualified certificate the EU has put specific requirements as included in Annex I and Annex II of the EU directive 1999/93 EC on a Community framework for electronic signatures
With respect to eProcurement, the HILMA Notification service constitutes a platform for announcing national and EU call for tenders. Using this platform is mandatory for tenders above certain thresholds. Moreover, a further eProcurement platform is maintained by Hansel Ltd, a state-owned company acting as the central purchasing unit for the government.
The oldest track of an eGovernment measure in France was the nation-wide release in 1984 of Minitel
terminals through which citizens and companies could access several public services and information remotely.
eGovernment first stood as a policy priority in 1998, in the framework of the strategy to prepare France to become an information society. It was in 2004 that the development of eGovernment turned into a standalone policy with the launch of both a strategic plan and an action plan commonly referred to as the ADELE programme. The latter was aiming to simplify and make the public services accessible by electronic means to all users, 24 hours a day, seven days a week, as well as to cut the costs generated by the operation of the public administration. A pre-condition for this and a related objective listed in the programme was to generate trust in new ways of delivering services.
The year 2005 marked a turning point for eGovernment with the adoption of a government ordinance regulating and granting legal value to all aspects of the electronic exchanges (of data, information, and documents) taking place within the public administration, as well as between the public bodies and the citizens or businesses. Considered as the country's eGovernment Act, the ordinance also set the year of the advent of eGovernment to 2008.
Since then, the further implementation of eGovernment has been a shared priority of both Digital France 2012 (the plan for the development of the digital economy by 2012) and the General Review of Public Policies, a reform process which was launched in June 2007 to keep the public spending in check while refining public services in a way to centre them even more on their users' needs.
Major Achievements
The eGovernment portal service-public.fr provides citizens and businesses with a one stop shop to online government information and services that are displayed according to life-events. A related achievement was what the 8th EU Benchmark refers to as one of France's biggest success stories since 2007: the second generation portal called mon.service-public.fr. It is a user-customised and highly secured (via eIdentification) single access point to all the public services available online, some of which are entirely transactional. A personal account enables users to keep track and know the status of all their interactions with the public administration.
According to the United Nations' 2008 worldwide e-Government Survey, the website of the French prime minister is the best of its kind in Western Europe due to the fact it "has a strong e-participation
presence and has features for online consultation, has a separate e-government portal and has instituted a time frame to respond to citizen's queries and e-mails." The Survey goes on: "The site also contains a number of news feeds and RSS
to continuously update citizens with information from the media and blogs."
Other noteworthy achievements include:
Actors
The Ministry for the Budget, Public Accounts and Civil Service is responsible for steering the eGovernment policy. It shares this remit with the Secretary of State for the Development of the Digital Economy and the Council for the Modernisation of Public Policies who respectively hold political responsibility for the aforementioned Digital France 2012 plan and the General Review of Public Policies. The Directorate-General for State Modernisation (DGME) is the national eGovernment agency and the operational arm of the ministry; it is acting as a coordinator and a supervisor of the implementation of central eGovernment projects. At sub-national level, the regions, departments, and municipalities steer their own eGovernment initiatives, but they do so within the limits of their jurisdiction and in conformity with the national eGovernment policy.
. Based upon the political structure in the country eGovernment efforts follow a threefold dimension, thus focusing on federal, state, and local level. Initial efforts began already in 1998 with the MEDIA@Komm project for the development of local eGovernment solutions in selected regions.
Later on, in 2000, BundOnline2005 initiative was launched with the main target to modernise the administration by making all federal public services capable of electronic delivery by the end of 2005. This strategy, which dominated the upcoming years, was driven by the vision that the federal administration should be lined up as a modern, service-orientated enterprise offering services that should follow a user centric approach by focusing on citizens and their needs. This initiative was successfully completed on 31.12.2005 achieving a total of more than 440 Internet services to be made available online. The detailed results of the initiative may be found in the BundOnline Final Report, published on 24.2.2006.
eGovernment Strategy
Germany's current eGovernment Strategy is laid down in the eGovernment 2.0 programme. This programme is part of the more general strategic approach set out in the document Focused on the Future: Innovations for Administration concerning the overall modernization of the Public Administration. The eGovernment 2.0 programme identifies the following four fields of action:
Several projects have been initiated to accomplish the targets set, including:
In parallel to modernization efforts focusing on the federal public administration, continuous efforts are also made to create a fully integrated eGovernment landscape in Germany throughout the federal government, federal-state governments, and municipal administrations. This objective is addressed by the Deutschland-Online initiative, a joint strategy for integrated eGovernment adopted in 2003. This strategy places particular emphasis on following priorities: Integrated eServices for citizens and businesses; Interconnection of Internet portals; Development of common infrastructures; Common standards; and Experience and knowledge transfer.
Other eGovernment related strategy include: the Federal IT strategy (adopted on 5 December 2007) aiming at improving IT management within the government, as well as the Broadband Strategy of the Federal Government (adopted on 18 February 2009) aimed at providing businesses and household with high end broadband services by 2014.
Legislation
The legal basis for eGovernment in Germany is set by a framework of laws regulating key aspects of eGovernment (and of the Information society in general) such as: Freedom of Information Legislation (Freedom of information Act); Data Protection (Federal Data Protection Act); eSignatures related legislation (Digital Signature Act); and legislation regarding the re-use of public sector information (Law on re-use of Public Sector Information).
The initial action towards eGovernment in Greece took place in 1994 with the Kleisthenis programme, which introduced new technologies in the public sector. SYZEFXIS, the National Network of Public Administration, was launched in 2001 and progressively was connected to the Hellenic Network for Research and Technology (GRNET) and to the EU-wide secure network TESTA
. In the period 2000–2009 several projects were launched, such as, ARIADNI, which addressed the evaluation, simplification, and digitisation of the administrative procedures, POLITEIA, which re-established the real needs of the public administration, and Taxisnet which offered the citizens online tax and custom services that include the administration of VAT
and VIES
declarations, income tax declaration, vehicle registration, etc. In 2009, the National Portal of Public Administration, HERMES, ensured the safe transaction of public information. Since the introduction of the national Digital Strategy 2006–2013 which entered its second phase in 2009, Greece has also shown an important progress in the field of information and communication technologies.
Strategy
The white paper published in 1999 and updated in 2002 aimed to emphasize the need of quality of public services. For the period 2006–2013 a new strategic plan, the Digital Strategy 2006–2013, was adapted in order to map the national digital course. The plan has not been focused on specific projects per each organization; its purpose was the improvement of the productivity of Greek economy and the quality of citizen's life. According to the National Strategic Reference Framework for 2007–2013 the organization of the public administration is aimed to be improved through the operational programme Public Administration Reform.
Legislation
The Greek Constitution guarantees the fundamental principles of the right to access information (relevant law is No. 2690/1999), the participation of everyone to the information society, the obligation of the state to reply to citizen requests for information in a timely fashion. The State operations on eGovernment are audited by the Hellenic Court of Auditors.
Further legal entities that have been adopted are the following:
Actors
The Ministry of Interior is in charge of eGovernment in Greece, and more specifically, the General Secretariat for Public Administration and eGovernment. Also, the Special Secretariat of Digital Planning, Ministry of Economy and Finance, has as its main task to implement the overall Information Society strategy.
Despite the lack of eGovernment specific legislation, the eGovernment landscape is created through the following legal framework adopted in the period 2004–2009:
The bodies responsible for laying down the eGovernment policies and strategies are the Senior State Secretariat for Info-communication (SSSI) and the State Secretariat for ICT and eGovernment (SSIeG) together with the Committee for IT in the Administration (KIB). In parallel, they are also in charge of coordination, the implementation of those policies and strategies, and the provision of the related support.
The main eGovernment portal is Magyarorszag.hu (Hungary.hu) which serves as a services platform. Thanks to the gateway Client Gate the portal has become fully transactional. Another important infrastructure component is the Electronic Government Backbone (EKG) which is a safe nationwide broadband network linking 18 county seats with the capital Budapest providing the central administration and regional bodies with a secure and monitored infrastructure, enhancing data and information exchange, Internet access and public administration internal network services.
The year 2008 stands as a turning point in terms of governance due to the adoption of the Transforming Public Services Programme, which rethinks and streamlines the eGovernment policy, in an aim to enhance the efficiency and the consistency of the work of the public administration while centring it around the citizens' needs. The approach opted for is that of a rolling programme that is determined by the Department of Finance and assessed bi-annually. The development of shared services and the support to smaller public administration bodies are among the core elements of the new deal.
Major Projects
The Irish government seems to be effectively delivering on its policy commitments. "Irish citizens feel positive about the effectiveness of their government at working together to meet the needs of citizens". So reveals the report Leadership in Customer Service: Creating Shared Responsibility for Better Outcomes which is based on a citizen satisfaction survey conducted in 21 countries worldwide. As for the 8th EU Benchmark of 2009, it notes a "strong growth" in Ireland's eGovernment policy performance, in particular in terms of online availability and sophistication of its public services, as well as positive user experience which is estimated to be "above the EU average".
Flagship projects include:
In Italy, eGovernment first became a policy priority in 2000, with the adoption of a two-year action plan. Since then, a combination of legal and policy steps have been taken in order to further computerise, simplify, and modernise the public administration management and services while enhancing their quality and cost efficiency. Increased user-friendliness and more transparent governance are major goals of the current eGovernment plan, the E-Government Plan 2012. In this light, a specific website allows those interested to know of the progress status of the plan's implementation.
The adoption in 2005 of the eGovernment Code, a legal act entirely dedicated to eGovernment, provided the required legal support for enabling the consistent development of eGovernment. Among other aspects, the code regulates:
Major achievements
The central public eProcurement
portal MEPA, the eMarketplace of the public administration, is a European best practice; it indeed won the European eGovernment Award 2009 in the category "eGovernment empowering businesses". Angela Russo describes: "It is a virtual market in which any public administration (PA) can buy goods and services, below the European threshold, offered by suppliers qualified according to non restrictive selection criteria. The entire process is digital, using digital signature
s to ensure transparency of the process."
The Italian electronic identity card
grants access to secured eGovernment services requiring electronic identification, and the possibility to perform related online transactions. Strictly for electronic use, the National Services Card (CNS – Carta Nazionale dei Servizi in Italian
) also exists. This is a personal smart card for accessing G2C services and is lacking the visual security characteristics, e.g., holograms
, being otherwise similar to the eID card in terms of hardware and software. The CNS card can be used both as a proof of identity and to digitally sign electronic documents.
According to the 8th EU Benchmark, as far as public eServices delivery is concerned, Italy scores high with 70% on one stop shop
approach and 75% on user-focused portal design. Two comprehensive, online, single entry points to public services have been made available to citizens and businesses respectively. Both portals are clearly structured around the needs of their users and include transactional services. The portal for businesses goes further in removing the burdens resting on Italian companies and entrepreneurs; it provides a secure and personalised services suite provided by various public authorities.
Other noteworthy achievements include the taxation portal, which enables the filing of personal income and corporate returns and the online payment of taxes, and Magellano, a nation-wide government knowledge management platform.
Actors
The Ministry of Public Administration and Innovation and in particular its Department for the Digitisation of public administration holds political responsibility for eGovernment. It benefits from the assistance of the Standing Committee on Technological Innovation which provides expert advice on how to best devise the country's eGovernment policy. The implementation of national eGovernment initiatives is ensured by the responsible agency, namely the National Agency for Digital Administration (CNIPA) and the relevant Central Government Departments. The Italian Regions determine their respective eGovernment action plans with the technical support of CNIPA. The Department for the Digitisation of Public Administration is the safeguard of the consistency of the policies that are carried out at the various levels of government.
The Better governance: administration quality and efficiency document set out the framework for the development of the local government information systems in the period 2009–2013. In July 2006, the Latvian Information Society Development Guidelines (2006–2013) were launched, which according to the Special Assignments Minister for Electronic Government Affairs aimed to:
The Latvian eGovernment Development Programme 2005–2009 presented the national eGovernment strategy adopted by the government in September 2005. This programme was based on Latvia's eGovernment Conception and on the Public Administration Reform Strategy 2001–2006. The national programme Development and Improvement of eGovernment Infrastructure Base was adopted on 1 September 2004.
Legislation
The state- and local-government owned information systems in Latvia and the information services they provide are operating according to the State Information Systems Law (adopted in May 2002 and amended several times until 2008). This law addresses intergovernmental cooperation, information availability, and information quality.
Main actors
On 1 June 2009, the Ministry of Regional Development and Local Government took over the tasks of the Secretariat of Special Assignments Minister for Electronic Government Affairs and became responsible for information society and eGovernment policy development, implementation, and coordination.
Decentralised development is regulated by the State Regional Development Agency (SRDA) at the national level. Supervised by the Ministry of Regional Development and Local Government, SRDA runs the programmes of state support and the activities of the European Union Structural Funds
.
. The action plan includes in its goals the modernization of the entire public administration to satisfy the needs of today's Lithuanian society, providing efficient services to both citizens and businesses. It also considers attaining an equilibrium of the services offered in urban and rural areas (especially regarding remote rural areas); the maintenance of a strong legal framework that would support the ICT market and a secure personal electronic identification and authentication
. The enabling factors for these goals is the rapid development of public sector's eServices and the use of ICT infrastructure for the effective operation of service centres.
Achievements
Lithuania has demonstrated a significant progress in eGovernment through a highly developed legal framework protecting and supporting with various laws the eGovernment fields, and an eGovernment infrastructure offering on a daily basis pertinent information and a variety of services to the Lithuanian citizens and businesses. The legal framework comprises legislation on eGovernment, the freedom of information, data protection and privacy, eCommerce, eCommunications, eSignatures and eProcurement. The eGovernment infrastructure includes the eGovernment gateway (Lithuanian eGovernment portal) offering several eServices on a wide range of topics including:
In addition, Lithuania has developed the Secure State Data Communication Network (SSDCN) (a nationwide network of secure communication services), electronic identity cards (issued on 1 January 2009), an eSignature back office infrastructure, the Central Public Procurement portal and the Network of Public Internet Access Points (PIAPs).
Actors
The Ministry of the Interior lays down the national eGovernment policies and strategies, while the Information Policy Department of the Ministry of the Interior and the Information Society Development Committee under the Government of the Republic of Lithuania share the responsibility for coordination and for the implementation of relevant eGovernment projects.
In February 2001, the "eLuxembourg Action Plan" establishes eGovernment as one of its primary axes. A few years later, in July 2005, a new "eGovernment Master Plan" has been elaborated to boost eGovernment development in the country. During that period, new portals have been launched, including:
This new "eGovernment Master Plan" aims to define and set a framework for the expanded use of new technologies for Luxembourg. That framework comprises the following domains:
The Ministry of the Civil Service and Administrative Reform determines the policy and strategy in eGovernment, and is also responsible for coordination. The merge of the State Computer Centre (CIE) and of the eLuxembourg Service (SEL) has formed a new eGovernment service, the State Information Technology Centre (CTIE). This service has been created to fully cover the needs of public administrations' electronic exchanges in Luxembourg and also to keep pace with the developments of a constantly evolving information society. CTIE is responsible for the coordination and implementation of eGovernment services, in addition to providing the necessary support to public administration bodies.
The www.luxembourg.lu portal constitutes the country's main eGovernment point of contact offering important information on Luxembourg. The constitution of a Single Central Government Portal is anticipated for, joining the existing "De Guichet" and the "Business" portals with the aim to provide even more pertinent and transparent services.
Among other, several portals and services have been launched since 2002:
The Malta Information Technology Agency (MITA) is the central administration responsible for the implementation of the eGovernment strategy in Malta. The official eGovernment strategy of Malta has been drafted in "White Paper on the Vision and Strategy for the Attainment of eGovernment" (2001). Currently, Malta's eGovernment Programme is based upon the evolved "Smart Island Strategy (2008-2010)", and more precisely, on one of its seven streams, the "Reinventing Government" stream. The current eGovernment strategy in Malta focuses on:
Regarding national legislation, the National ICT Strategy 2008-2010 provides for the establishment of an eGovernment legislation on electronic filing, computer accessibility for disabled persons and on the legal framework governing the use of eIdentification (Smart ID cards) etc.
Main actors
The main eGovernment actors of Malta are the Ministry for Infrastructure, Transport and Communication (MITC) responsible for eGovernment strategy and policies, and the Malta Information Technology Agency (MITA) responsible for implementation and support.
It is worth highlighting that the "Customer Care system" and the "Vehicle Registration and Licensing system" are two Maltese eGovernment services awarded with the "Good Practice label" thanks to the provision of excellent and credible services. Two more of Malta's services have been nominated for the "European eGovernment Awards": the IR Services Online and the Malta Environment Planning Authority (MEPA) e-Applications.
In May 2008, the Government published the National ICT Agenda 2008-2011 that set its objectives in five primary areas:
The National Implementation Programme (NUP) became the Netherlands' eGovernment strategy until 2011, focusing on the infrastructure and relevant projects that use such infrastructure.
The main infrastructure components provide citizens, businesses, and public administrations with access to a considerable amount of information and services. In addition, a series of other eServices covering various fields is provided:
In the international stand, the Netherlands have earned the 5th position in the UN's e-Government Survey (2008) and has been rated 7th in the eReadiness climax of the Economist Intelligence Unit (2008). Considerable progress has furthermore been observed in eGovernment, according to the Capgemini 2007 report where online availability has raised by 10% from 2006–2007, reaching 63%, while a strong 54% of the Dutch use the Internet services provided in their interaction with the public administration.
eGovernment in the Netherlands is regulated by a set of laws covering a broad range of fields, namely, Freedom of Information Legislation (Government Information (Public Access) Act (1991), Data Protection / Privacy Legislation (Personal Data Protection Act (2000), eCommerce Legislation (eCommerce Act (2004)), eCommunications Legislation (Telecommunications Act (2004)), eSignatures Legislation (Electronic Signature Act (2003)).
The body responsible for laying down the eGovernment policies and strategies is the Ministry of the Interior and Kingdom Relations, whereas the coordination of those policies/strategies is shared between the competent Ministry and the Services and eGovernment Management Committee (SeGMC). The implementation of the eGovernment policies is undertaken by the ICTU foundation and the agency Logius.
The following list comprises key documents regarding the eGovernment strategy of Poland:
Poland bases its eGovernment legislation on the Act on the Computerisation of the Operations of the Entities Performing Public Tasks, which sets out the rights for citizens and businesses to contact the public authorities electronically.
The Ministry of Interior and Administration is responsible for carrying out the national eGovernment policy. The Ministry of Infrastructure is in charge of the design and implementation of Poland's telecommunication policy and broadband strategy. The Committee for Computerisation and Communications of the Council of Ministers is tasked with the coordination and monitoring of the implementation of the National Computerisation Plan for the period 2007–2010.
The action plan Connecting Portugal ("LigarPortugal") has aimed to implement the Information Technology section of the Technological Plan. Its main objectives have focused on:
The Simplex programme comprises a well-developed Administrative and Legislative Simplification Programme which is dedicated to diminishing bureaucracy, enhancing transparency in interactions with the State and efficiency in Public Administration's operations, thus gaining the trust of the Portuguese people.
Legislation
Even though no eGovernment legislation exists as a whole, the Resolution of Cabinet no. 137/2005, of 17 August, foresees the adoption of a legal system for Public Administration bodies and services.
The Minister for the Presidency is in charge of eGovernment in Portugal. Together with the Secretary of State for Administrative Modernisation and the Agency for the Public Services Modernisation (AMA) define the eGovernment policies and strategies. AMA is also responsible for coordination, a task that it shares with the National Coordinator for the Lisbon Strategy and the Technological Plan. AMA and the Government Network Management Centre (CEGER) have undertaken the task of implementing these policies and strategies.
Infrastructure
Portugal has an advanced eGovernment infrastructure containing two major portals; the Citizen's portal and the Enterprise's portal. Both are considered as main access points for interaction with the public administration. Three extent eGovernment networks constitute another important part of the Portuguese eGovernment infrastructure: the Electronic Government Network managed by CEGER, the Common Knowledge Network which is a portal that connects central and local public bodies, businesses and citizens and the Solidarity Network which comprises 240 broadband access points and is dedicated to the elderly and the disabled.
eIdentification is another sector in which Portugal has significantly advanced. The Citizen's Card was launched, an electronic identity card containing biometric features and electronic signatures. In addition, Portugal has issued the Portuguese Electronic Passport (PEP), which includes the personal details of a holder (as in the traditional passport) and a set of mechanisms encompassing features varying from facial recognition to the incorporation of a chip.
The national eProcurement portal, which is currently merely an information tool, is destined to become the central procurement mechanism for the entire Portuguese public administration.
Other considerable infrastructure initiatives that have taken place are:
The Romanian Government has also laid stress on setting a legal framework that would foster the information society and, by extension, eGovernment. This framework included the Government Decision No. 1085/2003 on the application of certain provisions of law No. 161/2003, on measures ensuring transparency in all interaction with the public administration, the prevention and prosecution of illegal activities and the implementation of the National Electronic System (NES).
The Romanian eGovernment infrastructure is based upon the main eGovernment portal that provides a single point of contact to public services at national and local levels, incorporating a transactional platform. Furthermore, NES serves as a single point of access to eServices and has been developed in parallel with the portal in order to operate as a data interchange Centre and ensure interoperability with back-end systems across public administration. All citizens and businesses have access to the portal and to public agencies' services through NES. Regarding eIdentification and eAuthentication, the National Person Identity System is in progress aiming at creating a computerised record of civil status for all citizens. This project also includes the following eIdentity sections:
A noteworthy infrastructure component is the eProcurement system e-licitatie.ro whose main purpose is to improve control mechanisms in procurement procedures while fostering transparency, facilitating access to public contracts, and diminishing red tape.
The Ministry of Communications and Information Society (MCSI) is the body responsible for defining the eGovernment policies and strategies and together with the Agency for the Information Society Services (ASSI) and other subordinate bodies coordinate the implementation of the eGovernment strategy which is done through private sector subcontractors.
The initial framework for the development of information systems of public authorities in Slovakia was set in 1995 with the Act No. 261/1995 on State Information Systems (SIS). According to eEurope+ Final Progress Report, in 2001 over 80% of the online government services were in the planning stage. Based on the same source, by 2003 this proportion was reduced to 34% and the services that posted online information increased from 2% to 24%. The National Public Administration portal was launched in 2003. Aiming to have online 20 public services by 2013, the Operational Programme of Introducing IT into Society (OPIS) was approved in 2007.
Strategy
The main Slovak eGovernment Plan is the Strategy for Building an Information Society in the Slovak Republic and Action Plan. The Plan was adopted in 2004 setting thus the national eGovernment strategic objectives. Several strategic eGovernment documents were adopted between 2001-2006. In 2009 with the document Information Society Strategy from 2009–2013 Slovakia presented an updated strategy for the national Information Society. The new trends in ICT were included in the new document replacing thus the original Information Society Strategy with the Action Plan.
Legislation
According to the Act No. 275/2006 on Public Administration Information Systems (20 April 2006) a framework has been developed for the information systems of public authorities. The Act has been amended in 2009. Relevant laws have been implemented regarding the freedom of information, data protection, eCommerce, eCommunications, eSignatures, eProcurement and the re-use of public sector information (PSI).
Actors
The Ministry of Finance is the main governmental body responsible for the Information Society and the building of a National eGovernment Concept of Public Administration. The ministry acts under the authority for the Operational Programme Informatisation of Society.
At regional and local authorities the public administration is executed by self-government; the Ministry of Interior is responsible for the coordination.
Other governmental bodies are:
In 1993 the Government Centre for Informatics (GCI) was established (Official Gazette of the Republic of Slovenia, No. 4/93). Between the years 2001–2004 the Electronic Commerce and Electronic Signature Act were passed along with the Strategy of eCommerce in Public Administration.
Since 2001, the governmental portal, e-Uprava, and other portals offer information and electronic services. The results are visible and encourage further work in this area. After the adoption of the eEurope Action Plan in 2002, Slovenia has risen to 2nd position in the European Commission's eServices sector in 2007 in terms of the most developed internet-based administrative services.
The main strategic documents that comprise Slovenia's strategy include the National Development Strategy adopted in 2005, the eGovernment Strategy of the Republic of Slovenia for the period 2006 to 2010 adopted in 2006, the Action Plan for eGovernment for the period 2006 to 2010 adopted in 2007, the Strategy on IT and electronic services development and connection of official records (SREP), and the Strategy for the development of the Information Society in the Republic of Slovenia until 2010 (si2010), adopted in 2007.
The main infrastructure components of Slovenian eGovernment are:
Legislation
Currently there is no eGovernment legislation in Slovenia. The General Administrative Procedure Act which was adopted in 1999 forms the basis for all administrative proceedings.
Actors
The responsibility for the Slovenian eGovernment strategy lies with the Minister for Public Administration. The Directorate for e-Government and Administrative Processes at the Ministry of Public Administration is the body in charge for conducting the related tasks. The Information Commissioner body, established from the merging of the Commissioner for Access to Public Information and the Inspectorate for Personal Data Protection, is functional since 2006 performing duties regarding the access to public information.
Initial steps towards a Spanish eGovernment policy were taken in 1999 and 2001 under the "Initiative XXI for the development of the Information Society". The formal start of a genuine policy in the field was marked by the "Shock Plan for the development of eGovernment" of May 2003. More than two years later, a plan named "Avanza" was adopted with the purpose of fully developing the country's information society to high level and following the European Union's relevant policy orientations. The main targets of the first (2006–2008) and the second phase (2009–2012) of the plan were the modernisation of the public administrations and the improvement of the citizens' well-being through the use of information and communication technology. In addition, the improvement of both the quality of and access to electronic public services has been a constant policy vector.
The adoption of the Law on Citizens' Electronic Access to Public Services (2007) solidly anchored eGovernment in Spain by turning it into a legal right. This Law primarily lays down a right for citizens to deal with the public administrations by electronic means, at any time and place, as well as a deriving obligation for public bodies to make this possible by 31 December 2009.
Fundamental Principles and Rights
The Law on Citizens' Electronic Access to Public Services provides:
Major eGovernment Achievements
Spain is one of the few European Union Members States to have published a legal act entirely dedicated to eGovernment. It is also one of the few countries worldwide proposing an electronic identity card to its citizens. The DNIe, as it is called in Spain, enables a secure, easy, and quick access to a wealth of public web services requiring authentication and high levels of security to be delivered. The Spanish Government is actively promoting the use of the over 14 million DNIe cards in circulation through massive awareness raising campaigns and the free allocation of hundreds of thousands of card readers.
Another salient success is the single web access point to online public services for citizens and companies alike: the "060.es" portal. Clearly structured around its users' needs, it links to over 1200 public services provided by central and regional administrations. The portal is easy to use, highly interactive and user customisable. The "060.es" portal forms part of a larger "060 Network", a network of different channels to Government services delivery also comprising a phone line and offices disseminated over the entire territory.
Other major achievements include:
Actors
It is the Ministry of the Presidency – in particular its Directorate General for the Promotion of eGovernment Development – who devises the national eGovernment policy and oversees its implementation by the respective ministries. Because the Ministry of Industry, Tourism and Trade steers the aforementioned "Avanza" Plan, both ministries collaborate closely on eGovernment matters. The Higher Council for eGovernment ensures preparatory work and the Advisory Council of eGovernment provides the responsible ministry with expert advice. At sub-national level, the autonomous communities
and the municipalities design and manage their own eGovernment initiatives.
The early days of eGovernment in Sweden date back to 1997, with the introduction of a project named "Government e-Link", which was aiming to enable the secure electronic information exchange within the public administration, as well as between public bodies and the citizens and entrepreneurs. The year 2000 can however be considered as the kick-off year of a full-fledged eGovernment policy. It is indeed on that year that the so-called "24/7
Agency" concept was introduced as a guiding principle for the Networked Public Administration. From then on, the administration as well as the services it provides had to be made reachable at any time and place, through the combined use of three media: the Internet, phone lines and regular offices. The system was resting on the relative autonomy that the many Government Agencies in Sweden
were enjoying at the time in relation to the Government Departments. Despite tangible achievements such as the creation of an access gate to all Government eServices for citizens – the "Sverige.se" portal, now closed down – this governance equation reached its limits; a lack of coordination was observed at all levels (e.g. organisational, financial and legal), leading among other drawbacks to the partitioned and duplicated development of the public eServices.
As a response to this, the eGovernment policy underwent a wide review which concluded with the publication in January 2008 of the "Action Plan for eGovernment" whose central goals were to rationalise policy governance; make the Swedish Administration the "world's simplest Administration"; and take public services delivery to a higher level than that of mere provider–customer interaction. This would happen by rendering the recipient of a public service an actor of its delivery. This streamlining effort was continued with the establishment of an institution which became the centre protagonist of the system: the eGovernment Delegation (E-Delegationen in Swedish).
Since then, Sweden has been on the track of what it calls the "Third-generation eGovernment"; a concept brought to life by the "Strategy for the government agencies work on eGovernment" document prepared by the eGovernment Delegation.
Core aspects of the Third-generation eGovernment
The core aspects of the Third-generation eGovernment include:
Major Achievements
According to the United Nations' 2008 E-Government Survey, Sweden is internationally acknowledged as one of the most successful eGovernment countries and the world leader in terms of e-Government Readiness. As for the 8th EU Benchmark, it places the country among the top five European Union Members States.
Instead of keeping a single electronic citizen entry point to the Public Administration, the Government made the choice of web portals entirely dedicated to a given theme (e.g. taxation portal, health portal, employment, social insurance, etc.). On the contrary, businesses benefit from a one stop shop for entrepreneurs named "versamt.se". This portal gathers company "life-event" procedures thus re-organising the public services provided by three Government Agencies in a user-friendly way.
Other eGovernment achievements that are worth being highlighted include:
Actors
The Ministry for Local Government and Financial Markets holds the leadership over the Swedish eGovernment policy. Among other tasks, the eGovernment Delegation coordinates the work of the government agencies and departments by defining working lines, monitoring their application, and reporting to the Ministry for Local Government and Financial Markets. Furthermore, the eGovernment Delegation acts as an intermediary between the central government and the local governments – which steer their own eGovernment initiatives – to ensure good collaboration for the benefit of the country's entire public administration.
In particular, this strategy is aimed at improving transactional services and infrastructures of government in order to enable the transformation of public services to the benefit of both citizens and businesses. The vision is to use latest technologies that shall enable putting in place cost efficient services (to the benefit of taxpayers) and offer citizens more personalized services as well as the choice between new communication channels for their interactions with government. Last but not least, civil servants and front line staff will be actively supported by new technologies which will assist them in better accomplishing their tasks.
In order to realize the envisaged objectives UK's strategy focuses on the following fields of action:
Accordingly, public services should be designed around citizens and businesses following a shared services approach in order to take advantage of synergies; reduced waste; shared investments; and increased efficiencies that shall allow putting in place public services which will better meet the needs of citizens. Technological changes should be at the same time accompanied by the development of IT professionalism and related skills and should be complemented by solid leadership qualities and coherent governance structures.
UK's eGovernment strategy is complemented by the Putting the Frontline First: Smarter Government action plan of December 2009 containing concrete measures to improve public services for the period up to 2020. In parallel, the Digital Britain Final report forms the basis for an active policy to support the government in delivering high quality public services through digital procurement and digital delivery and assist the private sector delivering modern communication infrastructures. Latter report also envisages equipping citizens with the skills needed in order to participate and benefit from the information society. Additional efforts are also made in the field of open standards, in line with the Open Source, Open Standards and Re–Use: Government Action Plan of March 2009, based upon the fact that open source products are able to compete (and often beat) comparable commercial products featuring thus in many cases the best value for money to the taxpayer with respect to public services delivery.
According to the Transformational Government Annual Report 2008, significant eGovernment progress has been already achieved or is well underway in the following areas:
eGovernment in the UK is regulated by a framework of laws covering a broad spectrum of relevant fields such as: Freedom of Information legislation (Freedom of Information Act 2000); data protection legislation (Data Protection Act 1998); legislation related to eCommerce (Electronic Communications Act 2000; Electronic Commerce (EC Directive) Regulations 2002); legislation concerning electronic signatures (Electronic Signatures Regulations 2002); and the re-use of public sector information regulations 2005.
Infrastructure
The public services portal Directgov
is the major single access point for eGovernment services to citizens. Beyond the actual services offered, the portal also contains comprehensive information on a broad spectrum of fields making thus navigation within further websites unnecessary. The equivalent of this portal for the business community is Businesslink.gov.uk providing access to business services. Participation to the services requires registration with the Government Gateway, a major authentication infrastructure component, allowing users to perform secure online transactions. Moreover a third major website – NHS Choices – offers a broad spectrum of health related services and information. This website also serves as a front end to Health Space, an infrastructure component offering completely secure accounts where patients and their doctors can access, are able to store and update personal medical information.
In the field of networking, the Government Secure Intranet (GSI) puts in place a secure link between central government departments. It is an IP based Virtual Private Network
based on broadband technology introduced in April 1998 and further upgraded in February 2004. Among other things it offers a variety of advanced services including file transfer and search facilities, directory services, email exchange facilities (both between network members and over the Internet) as well as voice and video services. An additional network is currently also under development: the Public Sector Network (PSN) will be the network to interconnect public authorities (including departments and agencies in England; devolved administrations and local governments) and facilitate in particular sharing of information and services among each other.
An ICT legal framework has been created and regulated by a set of laws which is also supplemented by the Convention on Cybercrime (OG 173/2003) and the Electronic Document Act (OG 150/2005). That legal framework covers a wide variety of domains:
The body responsible for laying down the eGovernment policies and strategies and for the coordination and implementation of the eCroatia Programme is the Central State Administrative Office for eCroatia.
The government's efforts to enhance the use of eservices include Prime Minister's initiative to set up in June 2009 a tool kit to facilitate online public services for Icelanders.
Iceland's eGovernment Policy is shaped through a series of strategic documents:
The Public Administration Act (No. 37/1993) as amended in 2003 sets the main eGovernment framework in Iceland. This Act has proven to be an important tool for state and municipal administration on individuals' rights and obligations.
Key Actors responsible for the implementation of eGovernment include:
The national Administration Portal of Liechtenstein is the central instrument in the eGovernment process of the country. It started its operation in 2002 and provides eServices for citizens and enterprises. The portal comprises three main sections:
The LLV portal also offers a broad range of online applications. The most popular applications in November 2007 were:
Legislation
In Liechtenstein, eGovernment is supported by a variety of laws:
Liechtenstein has not implemented the Directive 2003/98/EC on the re-use of public sector information. The country is committed to the implementation of the public European public procurement directives 2004/17/EC and 2004/18/EC.
Actors
Policy and strategy are drawn by the Prime Minister and the Ministry of General Government Affairs. The Office of Human and Administrative Resources called "Querschnittsamt" is responsible for coordination, implementation and support of all eGovernment activities inclusive the National Administration Portal of Liechtenstein (LLV eGovernment Portal). The National Audit Office provides independent auditing services and the Data Protection Unit is responsible for the implementation of the Data Protection Act. Due to the small size of the country, all administration and realisation of eGovernment is provided centrally.
In 2005 the National Strategy and Action Plan for Information Society Development was created for the implementation of eGovernment at a national level. In 2006 the first electronic passports and ID cards were issued to citizens of Macedonia. At the same year the eGov project, which aimed to improve the governmental services, was also launched. The latter together with the Public Procurement Bureau provided the necessary support towards the development of the national eProcurement system in 2008.
Strategy
The main objectives related to eGovernment strategy were laid down in the Government Programme (2006–2010) as this was developed in the National Information Society Policy and the National Strategy and Action Plan for Information Society Development document.
The basic elements analysed in those two documents are the following:
The eGov project was launched in 2005 and has been operational since 2007 in 11 municipalities. It aims basically to implement modern eGovernment solutions in Macedonia. Through the project, documents have been made accessible to citizens, who may request information regarding their local council member, participation in forums etc.
Legislation
Although there is no national eGovernment legislation, the main legal objectives aim to cover the protection of cybercrime, the protection of data privacy and intellectual property rights, electronic business and the electronic communication services market. Further legal entities that have also been adopted are the following:
The Ministry of Finance, among others, promotes also the development of the legislative framework that supports digital signatures and other regulation related to eCommerce.
Actors
The responsibility for Macedonia's eGovernment lies with the Ministry of Information Society. More specifically, the Commission for Information Technology draws the national strategy and policy for IT. In charge of the measures coming from the National Strategy and Action Plan for Information Society Development is the Cabinet of the Minister.
Norway can be proud of being one of the top-ranking countries worldwide in using electronic means to provide public services to citizens and businesses. In addition, MyPage, a self service citizen portal offering more than 200 eServices to the public received the "Participation and transparency", European eGovernment Award 2007 for offering Innovative public services.
The eGovernment policy of Norway was first outlined in the "eNorway 2009 – The Digital Leap" plan document published in June 2005. This document focuses on:
The "Strategy and actions for the use of electronic business processes and electronic procurement in the public sector" strategy document (October 2005) followed; and finally, the white paper "An Information Society for All" was created in 2006, focusing on the need for reform and efficiency improvements in the public administration, based on effective and standardised technical solutions.
The main actor in eGovernment in Norway is the Ministry of Government Administration, Reform, and Church Affairs. Its Department of ICT Policy and Public Sector Reform is responsible for the administration and modernization of the public sector as well as national ICT policy. It also supervises the work of the Agency for Public Management and eGovernment (DIFI).
DIFI "aims to strengthen the government's work in renewing the Norwegian public sector and improve the organisation and efficiency of government administration". Additionally, the Norwegian Centre for Information Security is responsible for coordinating the country's ICT security activities.
The information society in Switzerland is highly developed bringing the country high at international benchmarks such as the UN eGovernment Readiness Index 2008 (12th place out of 189 countries) and the WEF
Global Competitiveness Index 2009–2010 (2nd place out of 133 countries). In contrast to this, however, the status of the full online availability of public services in the country amounts to 32% according to the 8th EU Benchmark. This brings Switzerland on the 31st position among the EU27+ participating countries. Regarding the maturity of the services offered, the country achieves and an online sophistication index of 67%, placing itself on the 28th position in the same benchmark. These scores show that there is still a considerable potential to be utilised. This can be explained considering the effective operation of the traditional paper-based administration in Switzerland which resulted in less direct pressure for taking action in comparison to other countries.
Strategy
In order to unleash the potential offered by modern ICT, Switzerland has put in a place a strategic framework to drive eGovernment efforts at federal, cantonal, and communal level. The country's main strategic document is eGovernment strategy Switzerland, adopted by the Federal Council on 24 January 2007. This strategy is aimed at reducing administrative burdens through process optimization, standardisation, and the development of common solutions. These goals are being realised by means of prioritized projects, following a decentralised but coordinated implementation approach throughout all levels of government. In parallel to these efforts, the ICT Strategy 2007-2011 has been adopted on 27 November 2006, to guide the implementation of the eGovernment efforts at a federal level. This document defines a framework setting out relevant strategic objectives and the responsible authorities. In addition, a set of partial strategies has been also put in place to complement the General ICT strategy, placing emphasis on more specific areas. These strategies are presented in the Federal Service-Oriented Architecture (SOA) 2008-2012 and the Open Source Software: Strategy of the Swiss federal administration document.
Actors
The overall strategic responsibility for ICT in the Swiss federal administration lies with the interministerial Federal IT Council (FITC) operating under the Ministry of Finance and chaired by the President of the Swiss Confederation. FITC is supported by the Federal Strategy Unit for IT (FSUIT) which acts as an administrative unit to the council. Moreover, the eGovernment Strategy of Switzerland is supervised by a steering committee, also under the Ministry of Finance, comprising three high-ranking representatives each from the confederation, the cantons, and the communes. The committee is supported by the eGovernment Switzerland Programme Office (within FSUIT) and an advisory board, composed of a maximum of nine experts from administration, the private sector, and academia. The Framework Agreement on eGovernment Cooperation, which covers the period 2007 to 2011, presents the above collaboration scheme shared by all levels of government (confederation, cantons, municipalities).
Infrastructure
The website ch.ch is Switzerland's main eGovernment portal offering access to all official services offered by federal government, cantons and local authorities. Content is available in German, French, Italian, Romansh, and English. In the 8th EU Benchmark the portal is placed in the first third of the EU27+ countries with respect to accessibility and has been assessed with a high score of 98% for its one stop shop approach and with a score of 83% regarding user focused portal design.
A further important eGovernment infrastructure component is the simap.ch portal, Switzerland's mandatory eProcurement platform. The portal covers all major phases of public procurement ranging from issuance of invitations to tenders to the announcement of contract awards. Thereby, the entire process is implemented free of media discontinuities. Other important websites are the www.sme.admin.ch, providing a broad spectrum of information for SMEs and the www.admin.ch website, the portal of the federal administration.
Strategy and Policy
The e-Transformation Turkey Project was launched in 2003, aiming to revise both the legal framework and policies around ICT in Turkey based on EU standards. Technical and legal infrastructure, eHealth and eCommerce, policies and strategies are, according to the project, the main components of the process of Turkey's transformation into an information society. Two action plans were later developed in order to give a more detailed technical description of the project: the e-Transformation Turkey Project Short Term Action Plan 2003–2004 and the e-Transformation Turkey Project Short Term Action Plan 2005. According to the Information Society Strategy 2006–2010, which was initiated in 2005, Turkey's main strategic priorities are the following:
Policy objectives have also been outlined at the Ninth Development Plan (2007–2013) which further analyses the targeting transformation of the country in the economic, social, and cultural sector.
Legislation
The main legal entities regarding the eGovernment in Turkey are listed below:
Actors
The person in charge of eGovernment in Turkey is the Minister of State. The governmental body in charge of eGovernment policies is closely attached to the Prime Ministry. The Information Society Department of the State Planning Organisation has been responsible for the policy formulation since 2003.
They are:
Information technology
Information technology is the acquisition, processing, storage and dissemination of vocal, pictorial, textual and numerical information by a microelectronics-based combination of computing and telecommunications...
to provide and improve government services, transactions and interactions with citizens, businesses, and other arms of government. All European countries show eGovernment initiatives, mainly related to the improvement of governance at the national level. Significant eGovernment activities also take place at the European Commission
European Commission
The European Commission is the executive body of the European Union. The body is responsible for proposing legislation, implementing decisions, upholding the Union's treaties and the general day-to-day running of the Union....
level as well. There is an extensive list of eGovernment Fact Sheets
Egovernment factsheets
e-Government factsheets are periodical publications of the ePractice initiative which aim to promote good practice sharing among countries of Europe in the field of delivering electronic services to the benefit of Public Administrations, Businesses and Citizens.Published biannually, Egovernment...
maintained by the European Commission.
eGovernment at the European Commission level
The European Commission is actively supporting eGovernment both at the national level and at its own supranational level. The Vice-President for Administrative Affairs is responsible for the advancement of eGovernment at the Commission level through large-scale activities that implement the e-Commission strategy. The Information Society and Media Directorate-General and the Directorate-General for Informatics implement this strategy, through several programmes and related activities. Two of the most prominent such initiatives are the IDABC programme, and its successor, ISA. IDABC is guided and monitored by a team of national experts. The eGovernment policy of the European Commission until 2010 is described by the i2010 Action Plan that defines the principles and directions of eGovernment policy of the European Commission.Other projects funded by the European Commission include Access-eGov
Access-eGov
Access-eGov is a 36-month STReP research and development project, co-funded by the European Commission within the Sixth Framework Programme under the Information Society Technologies priority, contract No. FP6-2004-27020...
, EGovMoNet and SemanticGov
SemanticGov
SemanticGov is a thirty six months EU-funded research and development project that aims at building the infrastructure necessary for enabling the offering of Semantic Web Services by public administration...
.
In view of the next five-year period, the ministers responsible for eGovernment of the EU convened in Malmö
Malmö
Malmö , in the southernmost province of Scania, is the third most populous city in Sweden, after Stockholm and Gothenburg.Malmö is the seat of Malmö Municipality and the capital of Skåne County...
, Sweden
Sweden
Sweden , officially the Kingdom of Sweden , is a Nordic country on the Scandinavian Peninsula in Northern Europe. Sweden borders with Norway and Finland and is connected to Denmark by a bridge-tunnel across the Öresund....
and unanimously presented the Ministerial Declaration on eGovernment on 18 November 2009. This document presents the vision, political priorities and objectives of the EU for the period 2010–2015.
The next eGovernment Action Plan that describes the directions for the period starting at 2011 has been announced by the European Commission under the name Europe 2020 and is expected to be formally adopted in June 2010.
Beside the 27 member states
Member State of the European Union
A member state of the European Union is a state that is party to treaties of the European Union and has thereby undertaken the privileges and obligations that EU membership entails. Unlike membership of an international organisation, being an EU member state places a country under binding laws in...
, most (if not all) eGovernment activities of the European Commission target in addition the candidate countries and the EFTA
European Free Trade Association
The European Free Trade Association or EFTA is a free trade organisation between four European countries that operates parallel to, and is linked to, the European Union . EFTA was established on 3 May 1960 as a trade bloc-alternative for European states who were either unable to, or chose not to,...
countries. As of 2009, the complete list comprises 34 countries: Austria
Austria
Austria , officially the Republic of Austria , is a landlocked country of roughly 8.4 million people in Central Europe. It is bordered by the Czech Republic and Germany to the north, Slovakia and Hungary to the east, Slovenia and Italy to the south, and Switzerland and Liechtenstein to the...
, Belgium
Belgium
Belgium , officially the Kingdom of Belgium, is a federal state in Western Europe. It is a founding member of the European Union and hosts the EU's headquarters, and those of several other major international organisations such as NATO.Belgium is also a member of, or affiliated to, many...
, Bulgaria
Bulgaria
Bulgaria , officially the Republic of Bulgaria , is a parliamentary democracy within a unitary constitutional republic in Southeast Europe. The country borders Romania to the north, Serbia and Macedonia to the west, Greece and Turkey to the south, as well as the Black Sea to the east...
, Croatia
Croatia
Croatia , officially the Republic of Croatia , is a unitary democratic parliamentary republic in Europe at the crossroads of the Mitteleuropa, the Balkans, and the Mediterranean. Its capital and largest city is Zagreb. The country is divided into 20 counties and the city of Zagreb. Croatia covers ...
, Cyprus
Cyprus
Cyprus , officially the Republic of Cyprus , is a Eurasian island country, member of the European Union, in the Eastern Mediterranean, east of Greece, south of Turkey, west of Syria and north of Egypt. It is the third largest island in the Mediterranean Sea.The earliest known human activity on the...
, Czech Republic
Czech Republic
The Czech Republic is a landlocked country in Central Europe. The country is bordered by Poland to the northeast, Slovakia to the east, Austria to the south, and Germany to the west and northwest....
, Denmark
Denmark
Denmark is a Scandinavian country in Northern Europe. The countries of Denmark and Greenland, as well as the Faroe Islands, constitute the Kingdom of Denmark . It is the southernmost of the Nordic countries, southwest of Sweden and south of Norway, and bordered to the south by Germany. Denmark...
, Estonia
Estonia
Estonia , officially the Republic of Estonia , is a state in the Baltic region of Northern Europe. It is bordered to the north by the Gulf of Finland, to the west by the Baltic Sea, to the south by Latvia , and to the east by Lake Peipsi and the Russian Federation . Across the Baltic Sea lies...
, Finland
Finland
Finland , officially the Republic of Finland, is a Nordic country situated in the Fennoscandian region of Northern Europe. It is bordered by Sweden in the west, Norway in the north and Russia in the east, while Estonia lies to its south across the Gulf of Finland.Around 5.4 million people reside...
, France
France
The French Republic , The French Republic , The French Republic , (commonly known as France , is a unitary semi-presidential republic in Western Europe with several overseas territories and islands located on other continents and in the Indian, Pacific, and Atlantic oceans. Metropolitan France...
, Germany
Germany
Germany , officially the Federal Republic of Germany , is a federal parliamentary republic in Europe. The country consists of 16 states while the capital and largest city is Berlin. Germany covers an area of 357,021 km2 and has a largely temperate seasonal climate...
, Greece
Greece
Greece , officially the Hellenic Republic , and historically Hellas or the Republic of Greece in English, is a country in southeastern Europe....
, Hungary
Hungary
Hungary , officially the Republic of Hungary , is a landlocked country in Central Europe. It is situated in the Carpathian Basin and is bordered by Slovakia to the north, Ukraine and Romania to the east, Serbia and Croatia to the south, Slovenia to the southwest and Austria to the west. The...
, Iceland
Iceland
Iceland , described as the Republic of Iceland, is a Nordic and European island country in the North Atlantic Ocean, on the Mid-Atlantic Ridge. Iceland also refers to the main island of the country, which contains almost all the population and almost all the land area. The country has a population...
, Ireland
Ireland
Ireland is an island to the northwest of continental Europe. It is the third-largest island in Europe and the twentieth-largest island on Earth...
, Italy
Italy
Italy , officially the Italian Republic languages]] under the European Charter for Regional or Minority Languages. In each of these, Italy's official name is as follows:;;;;;;;;), is a unitary parliamentary republic in South-Central Europe. To the north it borders France, Switzerland, Austria and...
, Latvia
Latvia
Latvia , officially the Republic of Latvia , is a country in the Baltic region of Northern Europe. It is bordered to the north by Estonia , to the south by Lithuania , to the east by the Russian Federation , to the southeast by Belarus and shares maritime borders to the west with Sweden...
, Liechtenstein
Liechtenstein
The Principality of Liechtenstein is a doubly landlocked alpine country in Central Europe, bordered by Switzerland to the west and south and by Austria to the east. Its area is just over , and it has an estimated population of 35,000. Its capital is Vaduz. The biggest town is Schaan...
, Lithuania
Lithuania
Lithuania , officially the Republic of Lithuania is a country in Northern Europe, the biggest of the three Baltic states. It is situated along the southeastern shore of the Baltic Sea, whereby to the west lie Sweden and Denmark...
, Luxembourg
Luxembourg
Luxembourg , officially the Grand Duchy of Luxembourg , is a landlocked country in western Europe, bordered by Belgium, France, and Germany. It has two principal regions: the Oesling in the North as part of the Ardennes massif, and the Gutland in the south...
, Macedonia
Republic of Macedonia
Macedonia , officially the Republic of Macedonia , is a country located in the central Balkan peninsula in Southeast Europe. It is one of the successor states of the former Yugoslavia, from which it declared independence in 1991...
, Malta
Malta
Malta , officially known as the Republic of Malta , is a Southern European country consisting of an archipelago situated in the centre of the Mediterranean, south of Sicily, east of Tunisia and north of Libya, with Gibraltar to the west and Alexandria to the east.Malta covers just over in...
, Netherlands
Netherlands
The Netherlands is a constituent country of the Kingdom of the Netherlands, located mainly in North-West Europe and with several islands in the Caribbean. Mainland Netherlands borders the North Sea to the north and west, Belgium to the south, and Germany to the east, and shares maritime borders...
, Norway
Norway
Norway , officially the Kingdom of Norway, is a Nordic unitary constitutional monarchy whose territory comprises the western portion of the Scandinavian Peninsula, Jan Mayen, and the Arctic archipelago of Svalbard and Bouvet Island. Norway has a total area of and a population of about 4.9 million...
, Poland
Poland
Poland , officially the Republic of Poland , is a country in Central Europe bordered by Germany to the west; the Czech Republic and Slovakia to the south; Ukraine, Belarus and Lithuania to the east; and the Baltic Sea and Kaliningrad Oblast, a Russian exclave, to the north...
, Portugal
Portugal
Portugal , officially the Portuguese Republic is a country situated in southwestern Europe on the Iberian Peninsula. Portugal is the westernmost country of Europe, and is bordered by the Atlantic Ocean to the West and South and by Spain to the North and East. The Atlantic archipelagos of the...
, Romania
Romania
Romania is a country located at the crossroads of Central and Southeastern Europe, on the Lower Danube, within and outside the Carpathian arch, bordering on the Black Sea...
, Slovakia
Slovakia
The Slovak Republic is a landlocked state in Central Europe. It has a population of over five million and an area of about . Slovakia is bordered by the Czech Republic and Austria to the west, Poland to the north, Ukraine to the east and Hungary to the south...
, Slovenia
Slovenia
Slovenia , officially the Republic of Slovenia , is a country in Central and Southeastern Europe touching the Alps and bordering the Mediterranean. Slovenia borders Italy to the west, Croatia to the south and east, Hungary to the northeast, and Austria to the north, and also has a small portion of...
, Spain
Spain
Spain , officially the Kingdom of Spain languages]] under the European Charter for Regional or Minority Languages. In each of these, Spain's official name is as follows:;;;;;;), is a country and member state of the European Union located in southwestern Europe on the Iberian Peninsula...
, Sweden
Sweden
Sweden , officially the Kingdom of Sweden , is a Nordic country on the Scandinavian Peninsula in Northern Europe. Sweden borders with Norway and Finland and is connected to Denmark by a bridge-tunnel across the Öresund....
, Switzerland
Switzerland
Switzerland name of one of the Swiss cantons. ; ; ; or ), in its full name the Swiss Confederation , is a federal republic consisting of 26 cantons, with Bern as the seat of the federal authorities. The country is situated in Western Europe,Or Central Europe depending on the definition....
, Turkey
Turkey
Turkey , known officially as the Republic of Turkey , is a Eurasian country located in Western Asia and in East Thrace in Southeastern Europe...
, and the United Kingdom
United Kingdom
The United Kingdom of Great Britain and Northern IrelandIn the United Kingdom and Dependencies, other languages have been officially recognised as legitimate autochthonous languages under the European Charter for Regional or Minority Languages...
.
IDABC
IDABC stands for Interoperable Delivery of European eGovernment Services to public Administrations, Businesses and Citizens.IDABC was a European Union Program launched in 2004 that promoted the correct use of Information and Communication Technologies (ICT) for cross-border services in Europe. It aimed to stimulate the development of online platforms delivering public e-Services in Europe. It used the opportunities offered by ICT to encourage and support the delivery of cross-border public sector
Public sector
The public sector, sometimes referred to as the state sector, is a part of the state that deals with either the production, delivery and allocation of goods and services by and for the government or its citizens, whether national, regional or local/municipal.Examples of public sector activity range...
services to citizens and enterprises in Europe
Europe
Europe is, by convention, one of the world's seven continents. Comprising the westernmost peninsula of Eurasia, Europe is generally 'divided' from Asia to its east by the watershed divides of the Ural and Caucasus Mountains, the Ural River, the Caspian and Black Seas, and the waterways connecting...
, to improve efficiency and collaboration
Collaboration
Collaboration is working together to achieve a goal. It is a recursive process where two or more people or organizations work together to realize shared goals, — for example, an intriguing endeavor that is creative in nature—by sharing...
between European public administrations and to contribute to making Europe an attractive place to live, work and invest.
To achieve objectives like 'Interoperability
Interoperability
Interoperability is a property referring to the ability of diverse systems and organizations to work together . The term is often used in a technical systems engineering sense, or alternatively in a broad sense, taking into account social, political, and organizational factors that impact system to...
', IDABC issued recommendations, developed solutions and provided services that enable national and European administrations to communicate electronically while offering modern public services to businesses and citizens in Europe. In the context of IDABC the European Interoperability Framework
European Interoperability Framework
The European Interoperability Framework is a set of recommendations which specify how Administrations, Businesses and Citizens communicate with each other within the EU and across Member States borders....
version 1.0 was issued.
The programme also provided financing to projects addressing European policy requirements, thus improving cooperation between administrations across Europe. National public sector policy-makers were represented in the IDABC programme's management committee and in many expert groups. This made the programme a unique forum for the coordination of national eGovernment policies.
By using state-of-the-art information and communication technologies, developing common solutions and services and by finally, providing a platform for the exchange of good practice between public administrations, IDABC contributed to the i2010 initiative of modernising the European public sector. IDABC was a Community programme managed by the European Commission's Directorate-General for Informatics.
In 2008, IDABC launched the Semantic Interoperability Centre Europe
Semantic Interoperability Centre Europe
The Semantic Interoperability Centre Europe is an eGovernment service initiated by the European Commission and managed by the Interoperable Delivery of European eGovernment Services to public Administrations, Businesses and Citizens Unit...
(SEMIC.EU). eGovernment and other pan-European collaborations can exchange their knowledge and their visions on SEMIC.EU. In the same year, IDABC launched the OSOR.eu website with the aim to facilitate the collaboration between public administrations in their use of open-source software
Open-source software
Open-source software is computer software that is available in source code form: the source code and certain other rights normally reserved for copyright holders are provided under a software license that permits users to study, change, improve and at times also to distribute the software.Open...
.
IDABC followed the Interchange of Data across Administrations (IDA) program.
The new Interoperability Solutions for European Public Administrations (ISA) programme was adopted by the Council and the European Parliament in September 2009 and has replaced the IDABC programme, which came to an end on 31 December 2009.
Austria
Brief HistoryeGovernment got an early start in Austria. Since its beginning, public authorities and eGovernment project teams have continually been working in order to expand and improve public services and underlying processes.
In 1995 the Federal Government set up an Information Society Working Group tasked with identifying the opportunities and threats posed by the development of the information society
Information society
The aim of the information society is to gain competitive advantage internationally through using IT in a creative and productive way. An information society is a society in which the creation, distribution, diffusion, use, integration and manipulation of information is a significant economic,...
. In 1998 an IT-Cooperation Agreement was signed between the federal state and the various regions. In May 2003, the Austrian federal government launched an eGovernment initiative, the eGovernment Offensive, in order to coordinate all eGovernment activities in the country. The following year the short-term goal of the eGovernment Offensive – achieving a place in the EU's top 5 eGovernment leaders – was fulfilled, as Austria was ranked No. 4 in the annual eGovernment benchmarking survey. In 2007 according to the study The User Challenge – Benchmarking the Supply of Online Public Services, Austria is listed as the first EU member state to achieve a 100% fully online availability score for all services for citizens.
Legislation
The eGovernment Act and the General Law on Administration Processes and the Electronic Signature Act set the main eGovernment framework in Austria. Austria was the first EU Member State to implement the EU directive
European Union directive
A directive is a legislative act of the European Union, which requires member states to achieve a particular result without dictating the means of achieving that result. It can be distinguished from regulations which are self-executing and do not require any implementing measures. Directives...
1999/93/EC on electronic signatures.
The Austrian legal eGovernment framework (substantially revised at the end of 2007) defines the following principles for the Austrian eGovernment strategy:
- Proximity to citizens
- Convenience through efficiency
- Trust and security
- Transparency
- Accessibility
- Usability
- Data security
- Cooperation
- Sustainability
- Interoperability
- Technological neutrality
Key to the eGovernment evolution process in Austria is the introduction of electronic data processing systems based upon citizen cards. Service providers from the public and the private sector can provide electronic services using the citizen cards for authentication.
Key actors
The central element of eGovernment in Austria appears to be the Digital Austria platform which is supervised by the Federal Chief Information Officer, who is also providing consultation services to the federal government regarding policy, strategy and implementation issues. The State Secretary in the Federal Chancellery is responsible for eGovernment strategy at the federal level.
Belgium
In the latest Smarter, Faster, Better eGovernment – 8th Benchmark Measurement report prepared in 2009 for the European Commission, Belgium is placed on the 16th position among the EU27+EU27+ refers to the participating countries in the 8th EU Benchmark, which includes all EU Member States and Croatia, Iceland, Norway, and Switzerland. countries with respect to the full online availability of eGovernment services and on the 12th position with respect to their online sophistication. As far as other major information society benchmarks are concerned, the country is placed on the 24th place (out of 189 countries) in the UN eGovernment Readiness Index 2008 and the 18th position (out of 133 countries) in the WEF Global Competitiveness Index 2009–2010.Strategy
The Belgian eGovernment strategy is aimed at creating a single virtual public administration to be characterized by fast and convenient service delivery, at the same time respecting the privacy of users. The services shall be developed around the needs of citizens putting in place complete electronic administrative procedures independently from actual authorities being involved. In addition, simplified procedures shall provide for a reduced bureaucracy. To this end the strategy suggests four main streams all efforts should be structured around:
- Re-engineering and integrating service delivery around users' needs and life events;
- Cooperation among all levels of Government;
- Simplification of administrative procedures for citizens and businesses;
- Back office integration and protection of personal data.
Taking into account the federal structure of Belgium, the second strategic stream addresses the implementation of eGovernment efforts throughout all levels of Federal, Regional, and Community authorities. The framework for this co-operation was set by the eGovernment Cooperation Agreement, adopted in 2001, expressing in particular the commitment of all Government layers to use the same standards, identification infrastructure, and eSignature. This agreement was later re-conducted and enhanced by a cooperation agreement on the principles of a seamless eGovernment in 2006. Key aspects addressed by latter document include:
- provision of public services following an intentioned based and user friendly approach placing emphasis on security and confidentiality aspects;
- ensuring interoperability of eGovernment solutions;
- maximising the re-usability of eGovernment developments and services;
- ensuring that data would be collected only once and would be re-used to a maximum extend.
Legislation
In order to achieve the objectives of the second cooperation agreement, a resolution on a seamless government, was adopted in 2006, focusing on a close cooperation regarding identification and implementation of principles for a seamless eGovernment and on the development and usage of the corresponding services. At regional and communal level further eGovernment strategies have been put in place within the framework of competencies of the respective administrations.
At Federal level, the Minister for Enterprise and Simplification holds the responsibility for the computerization of public services. The minister is responsible for FedICT, the federal agency in charge of eGovernment and the information society. This agency aims in particular at:
- developing a common eGovernment strategy,
- coordinating related actions, and
- ensuring its consistent implementation within the Federal Administration.
Key actors
Coordination and implementation of eGovernment services in the social sector lies in the responsibility of the Crossroads Bank (CBSS). Besides, additional eGovernment projects are being implemented by further federal departments, ministries and agencies on a joint or individual basis. At regional level, dedicated entities have been created for the implementation of respective strategies, namely, the Coordination Cell for Flemish e-Government (CORVE) in Flanders, the eAdministration and Simplification Unit (EASI-WAL) in Wallonia, and the Brussels Regional Informatics Centre (BRIC) in the Brussels-Capital Region.
The Federal portal belgium.be serves as a single access point to all eGovernment services for both citizens and businesses. The content is offered in French, Dutch, German and English. In addition, dedicated portals have been set up for the different regions of Belgium offering a broad spectrum of relevant information. These are the Flemish regional portal vlaanderen.be, the Walloon regional portal wallonie.be, and the Brussels regional portal.
At community level, the portals of the French-speaking Community and of the German-speaking Community mainly focus on information on communities' administrative procedures and services.
With respect to the exchange of information in the public sector, the Federal Metropolitan Area Network (FedMAN) constitutes a high-speed network connecting the administrations of 15 federal ministries and the Government service buildings in Brussels.
National infrastructure
In the area of eIdentification, Belgium launched a large scale distribution of electronic identity cards in 2004. Beyond their functions as traditional identification and travel documents, the Belgian eID cards can be used for identification in restricted online services. They are implemented as smart cards containing two certificates, one to be used for authentication, and another one for generating digital signatures. The eID cards can be used within almost all governmental electronic signature applications. Moreover, an electronic ID card for the under-12s (Kids-ID) was introduced in March 2009, enabling kids to access children-only Internet chat rooms as well as a range of emergency phone numbers.
In the area of eProcurement, an eNotification platform was launched in 2002. This platform is currently used by all federal authorities for notifying invitations to tenders. Businesses can browse through the published notices in order to identify tender opportunities. This system communicates with the eTendering platform enabling published notices to be accessed and processed by economic operators and contracting authorities within the framework of the tendering phase.
Finally, the Belgian eGovernment relies on the concept of authentic sources. According to this approach, public entities store the data collected from citizens only once in their databases and, whenever needed, they exchange missing data among themselves. Such databases include:
- the National Register (basic data of Belgian citizens);
- the Crossroads Bank for Enterprises (business register containing all authentic sources for all Belgian enterprises); and
- the Crossroads Bank for Social Security Register (data relating to persons registered with the Belgian Social security).
Bulgaria
Bulgaria through the constant development of information technology infrastructures and the expansion of relevant services, has managed to show a significant progress in the eGovernment sector.Certain tokens that demonstrate its progress are indicatively the creation of:
- egov.bg: the official eGovernment portal.
- a National Health portal.
- eID cards.
- eHealth cards.
- the eSender service.
- the ePayment Gateway.
Strategy
The Bulgarian government has developed an eGovernment strategy in the aim to render the Bulgarian economy more competitive and at the same time satisfy the needs of its citizens and businesses thanks to efficient and effective administrative services. The principal eGovernment activities focus on:
- The development of central eGovernment systems, comprising the creation of an eGovernment Web portalWeb portalA web portal or links page is a web site that functions as a point of access to information in the World Wide Web. A portal presents information from diverse sources in a unified way....
, and the launch of a communication strategy to inform the public on eGovernment and safety when using those systems and the services provided. - Support to regional and local administrations, namely, one stop shop services for regional administrations and technical assistance to municipal administrations (hardwareHardwareHardware is a general term for equipment such as keys, locks, hinges, latches, handles, wire, chains, plumbing supplies, tools, utensils, cutlery and machine parts. Household hardware is typically sold in hardware stores....
, software, and eGovernment best practices). - Training of the administrations' staff in information technologies and the use of eGovernment services; the training can be divided into training for IT specialists, and mass training for the administration employees.
Key actors
The Ministry of Transport, Information Technology and Communications (MTITC) is responsible for laying down the policies (at national and regional levels) that govern eGovernment strategy in Bulgaria, and also for coordination and the provision of the necessary support. However, the implementation of eGovernment projects falls under the responsibility of the competent ministries and administrative bodies.
Cyprus
Brief HistoryIn March 1989 a National Government Computerisation Master Plan was adopted for the period 1989–1997 aiming to examine the governmental information needs and identify potential ICT applications. To speed up the process of implementing the plan, the Data Management Strategy (DMS) later adopted provided structural information in order to fulfil the requirements in the public sector. At a later stage the Information Systems Strategy (ISS) acted as a complementary plan aiming to provide good quality of services to the public. Eventually in 2002 the eGovernment Strategy was adopted updating thus the ISS. Since January 2006 all government ministries, departments, and services have their own website. At the same year the first government web portal, was launched making accessible several governmental and non-governmental websites and many informative and interactive services. Since 2008 the main aim of the strategy has been to take steps towards productivity and growth until 2015 following closely the EU policies and directives. Many of the basic objectives of the eEurope Action Plan were fulfilled and the government is now promoting the Lisbon strategy
Lisbon Strategy
The Lisbon Strategy, also known as the Lisbon Agenda or Lisbon Process, was an action and development plan devised in 2000, for the economy of the European Union between 2000 and 2010....
of the European Commission.
Legislation
Although there is no specific eGovernment legislation in Cyprus, section 19 of the Cyprus Constitution protects the "right to freedom of speech and expression". The data protection and privacy is being ensured by two main laws: the Processing of Personal Data (Protection of Individuals) Law, which came into force in 2001, and the Retention of Telecommunication Data for Purposes of Investigation of Serious Criminal Offences Law of 2007.
The Law for Electronic Signatures (N. 188(I)/2004) establishes the legal framework around additional requirements for the use of electronic signatures in the public sector; however, it does not change any rules created by other legislation regarding the use of the documents.
The eProcurement
E-procurement
E-procurement is the business-to-business or business-to-consumer or Business-to-government purchase and sale of supplies, Work and services through the Internet as well as other informations and networking systems, such as Electronic Data Interchange and Enterprise Resource Planning.E-procurement...
legislation in Cyprus has been put into force at the beginning of 2006. At a latter stage, the eProcurement system was implemented based on the provisions of the specific law (N.12(I)2006). The system aims to support the electronic publication and evaluation of tenders, and is available free of charge for all contractors in the Republic of Cyprus and all economic operators in Cyprus and abroad.
Actors
Since February 2009 the Minister of Communications and Works became the minister in charge for the information society. A national information society strategy was established by the Department of Electronic Communications, whereas an advisory committee chaired by the Permanent Secretary of the Ministry of Communications and Works was constituted by the representatives of relevant ministries, industry, and academia.
The Directorate for the Coordination of the Computerisation of the Public Sector is in charge of the computerisation project of the civil service. The departments responsible for the implementation of the information technology are:
- Ministry of Finance – Department of Information Technology Services (DITS).
- Ministry of Finance – Department of Public Administration and Personnel (PAPD).
- Ministry of Communications and Works.
- Office of the Commissioner of Electronic Communications and Postal Regulation.
- Government Offices, e.g. Police, and Army.
The infrastructure components of Cyprus include the Cyprus Governmental portal, the Government Data Network (GDN) and Government Internet Node (GIN), the eProcurement System. and the Office Automation System (OAS).
Czech Republic
StrategyThe core principles guiding the development of eGovernment are listed in a policy document applicable for the period 2008-2012, the Strategy for the development of Information Society services ("Strategie rozvoje služeb pro 'informační společnost in Czech). The eGovernment concept it contains can be summed up as follows: eGovernment is the means to best satisfy the citizens' expectations as to public services while modernising the public administration, in a way to cut both red tape
Red tape
Red tape is excessive regulation or rigid conformity to formal rules that is considered redundant or bureaucratic and hinders or prevents action or decision-making...
and costs. Citizen satisfaction stands as the ultimate indicator of success. To reach success, the relevant legal basis must be established and the supporting infrastructure must be made interoperable.
Major achievements
The Czech Republic is one of the few EU Member States to have an eGovernment Act. The Czech eGovernment Act – the Act on Electronic Actions and Authorised Document Conversion ("ZÁKON o elektronických úkonech a autorizované konverzi dokumentů" in Czech) is in force since July 2009, and it provides for the following set of principles:
- Electronic documents are equally valid as paper documents are;
- The digitalisation of paper documents is enabled;
- Electronic document exchange with and within the public administration must be as simple as possible and fully secured, by means of certified electronic signatureElectronic signatureAn electronic signature, or e-signature, is any electronic means that indicates either that a person adopts the contents of an electronic message, or more broadly that the person who claims to have written a message is the one who wrote it . By comparison, a signature is a stylized script...
s; - Government to Business (G2BGovernment-to-businessGovernment-to-Business is the online non-commercial interaction between local and central government and the commercial business sector, rather than private individuals , with the purpose of providing businesses information and advice on e-business 'best practices'.-External links:*, United...
) and Government to Government (G2GGovernment-to-governmentGovernment-to-Government is the online non-commercial interaction between Government organisations, departments, and authorities and other Government organisations, departments, and authorities...
) communications shall be stored on the dedicated Data Box set up by each legal person, be that private or public. More than a simple email box, a Data Box is an authenticated communication channel. Citizens may set up a Data Box if they wish so.
It is worth highlighting that the Data Boxes Information System was successfully activated on 1 November 2009, as required by the eGovernment Act.
Other noteworthy achievements include:
- The Public Information Portal, a one stop shop providing citizens and businesses with online information and electronic services from central and local government alike.
- All of the public services aimed at businesses have been made available online.
- The Czech POINTs network – a network of over 3700 offices (data available in August 2009) disseminated throughout the entire territory. They are the citizens' local contact points with the Public Administration. In these offices, citizens can request and obtain printouts of public register extracts.
- The Tax Portal for the Public.
- The eJustice Portal.
Actors
Responsibility for steering and coordinating the eGovernment policy lies with the Czech Ministry of Interior. The latter is assisted in this task by the Deputy Minister for Information Technology. The Government Council for the Information Society provides expert and technical support. At local level, the regions and municipalities perform their own eGovernment initiatives under the supervision of the Ministry of the Interior.
Denmark
OverviewAccording to the Towards Better Digital Service: Increased Efficiency and Stronger Collaboration strategy paper, eGovernment in Denmark has taken considerable steps in developing an effective network of public electronic services. As stated at page 6 of this document:
To this end, the Danish government, the Local Government Denmark (LGDK), and the Danish Regions have joined their forces.
Strategy
Denmark's eGovernment Policy is based on the following three priority areas:
- better digital service;
- increased efficiency through digitalization; and
- stronger, binding collaboration on digitalization.
The Realising the Potential (2004–2006) strategy paper added impetus to the development of the public sector's internal digitalisation, while the Towards eGovernment: Vision and Strategy for the Public Sector in Denmark (2001–2004), marked the beginning of a joint cooperation among the municipal, regional, and State levels of administration towards digitalisation.
Key actors
The main actors that implement, coordinate, support, and maintain eGovernment policies in Denmark are mainly the Ministry for Science, Technology, and Innovation, the Steering Committee for joint-government cooperation (STS), the Digital Task Force, and the National IT and Telecom Agency Local Government Denmark.
In the 2009 European eGovernment Awards, the Danish Genvej portal won the eGovernment Empowering Citizens prize.
Three more portals were among the finalists of the 2009 eGovernment Awards: the Oresunddirekt Service was among the finalists in the category "eGovernment supporting the Single Market", the EasyLog-in in the category "eGovernment Enabling Administrative Efficiency and Effectiveness", and the NemHandel – Open shared e-business infrastructure in the category "eGovernment Empowering Businesses".
Estonia
eGovernment in Estonia started with the development of a functional architecture which mainly contains the X-road system (a data exchange layer which enables governmental databases to communicate), the ID card and the public key infrastructure (PKI). The above technical infrastructure serves as a basis for the elaboration of new services.Strategy
The basic policy documents concerning the national eGovernment in Estonia are the Principles of the Estonian Information Policy, approved in May 1998, and the Principles of the Estonian Information Policy 2004–2006, approved in spring 2004. In 2007 the Estonian Information Society Strategy 2013 entered into force setting thus the objectives for the ICT
Information and communication technologies
Information and communications technology or information and communication technology, usually abbreviated as ICT, is often used as an extended synonym for information technology , but is usually a more general term that stresses the role of unified communications and the integration of...
use in period 2007–2013. In 2005 a nation-wide information security policy was launched aiming to create a safe Estonian information society for business and consumers.
The legal foundations for realization of eGovernment in Estonia were laid down in 1996–2001, with the following Acts adopted by the Estonian Parliament:
- the Personal Data Protection Act which entered in force in 1996: the Act protects the personal rights in terms of personal data processing;
- the Digital Signatures Act which entered into force in 2000: the Act defines the legal validity of electronic vs. handwritten signatures; and
- the Public Information Act which entered into force in 2000: the Act aims to establish an Administration System where all databases and information systems should be registered.
In 1998 the Government of Estonia adopted the principles of the Estonian Information Society as well as the Information Policy Action Plan – the country's first Information Society strategy documents.
Estonian ID-card project
Since 2001 the ID-card has been used as compulsory identity document. In 2002 Estonia started issuing ID cards fulfilling thus the requirements of the national Digital Signature Act; the identification document contains both visually and electronically accessible information.
The main body for the development and implementation of the state information policy in Estonia is the Ministry of Economic Affairs and Communications, and especially the Department of State Information Systems (RISO). Moreover the Estonian Informatics Centre (RIA), develops the main governmental infrastructure components.
The following components can be mentioned as examples of the Estonian eGovernment infrastructure:
- The national eGovernment portal, launched in 2003;
- EEBone;
- Public Procurement State Register;
- X-road middleware; and
- Health Information System.
Finland
In the 8th EU Benchmark report prepared in 2009 for the European Commission, Finland is considered to be a top performer country in most eGovernment and information society benchmarks. In this report, Finland stands on the 7th position among the EU27+ countries with respect to the full online availability of its services and on the 7th position with respect to their online sophistication. The latter indicator reflects the maturity of online services by classifying them into five categories (sophistication levels) according to their transactional abilities. In this area Finland belongs to the so called fast growers, i.e. countries which improved their relative performance by at least 10% in comparison to 2007 sophistication results. In addition, the country is on a top position (3rd place) especially with respect to the provision of automated/personalized eGovernment services, i.e. those reaching the Pro-active 5th sophistication level. Besides, Finland is among the countries featuring the maximum possible score (100%) regarding usability of eGovernment services, user satisfaction monitoring, and user focused portal design.Strategy
Finland's long term strategic vision with respect to eGovernment is laid down in the National Knowledge Society Strategy 2007-2015 document, adopted in September 2006. This strategy aims to turn Finland into an "internationally attractive, humane and competitive knowledge and service society" by the year 2015. In order to achieve this vision, the strategy focuses on four main strategic intents, namely those of:
- "Making Finland a human-centric and competitive service society": multi-channel, proactive, and interactive eServices shall be put in place at the disposal of citizens and businesses. These services shall operate on a customer-oriented and economic manner. Moreover, the acquisition processes of enterprises and the public administration should be made electronic throughout the purchase and supply chain.
- "Turning ideas into products; a reformed innovation system": New products, services and social innovations shall be developed on the basis of cooperation between universities, research institutions, public administration, organisations, and enterprises. Thereby, design and user orientation of the envisaged products or services are considered to be key success factors.
- "Competent and learning individuals and work communities": Appropriate measures shall be taken in order to facilitate citizens developing knowledge as this is an important factor for securing Finland's competitiveness in the long term.
- "An interoperable information society infrastructure, the foundation of an Information Society": Finland aims to put in place by 2015 a reliable information and communications infrastructure that shall feature high-speed connections, comprehensive regional coverage, and a 24/724/724/7 is an abbreviation which stands for "24 hours a day, 7 days a week", usually referring to a business or service available at all times without interruption...
availability. Paired with increased security and the availability of electronic identification, this infrastructure shall form the basis for the provision of innovative digital services.
Moreover, in April 2009, the SADe programme was set up to serve as a national action plan for putting forward eServices and eDemocracy for the period 2009–2012. This plan is aimed at:
- providing all basic public eServices for citizens and for businesses by electronic means by 2013;
- ensuring interoperability of information systems in the public administration; and
- facilitating access to public services through a common client interface.
Within this framework, the SADe Services and Project report 2009 was published in January 2010 as an update on programme's implementation. This report constitutes a proposal for the main plans and measures for eServices and eAdministration to be followed in order to foster developments in the information society in the period 2009-2012.
Actors
Responsibility for eGovernment in Finland lies with the Ministry of Finance, which is also responsible for the public administration reform and the general Finnish ICT policy. Within the ministry, the Public Management Department is responsible for ICT policy coordination as well as for services provision and quality. Moreover, created in early 2005, the State IT Management Unit forms a part of the Public Management Department, in charge of preparing and implementing the Government's IT strategy. This unit is headed by the State IT Director who also acts as a government-wide Chief Information Officer
Chief information officer
Chief information officer , or information technology director, is a job title commonly given to the most senior executive in an enterprise responsible for the information technology and computer systems that support enterprise goals...
(CIO). Further relevant actors include:
- the Advisory Committee on Information Management in Public Administration (JUHTA, within the Ministry of Interior), responsible for coordinating the development of information technology, information management, and electronic services in the central and local Government;
- the State IT Service Centre, responsible for shared IT services in public administration; and
- the Ubiquitous Information Society Advisory Board, responsible for the provision of insights on the identification of priorities for the national information society policy.
Infrastructure
The suomi.fi portal constitutes Finland's single access point to online public services offered from both state and local authorities. Launched in April 2002, the portal offers a broad spectrum of information structured around daily life events, complemented by downloadable forms. For the business community the yritysSuomi.fi portal was set up, featuring comprehensive information about enterprises, linking to business related eServices within suomi.fi as well as providing access to business related legislation on Finland's official law database Finlex.
In the area of eIdentification, Finland introduced the Finnish Electronic Identity card in 1999. This card enables Finnish citizens to authenticate themselves for online services and conduct electronic transactions. This card can also be used for encrypting emails and enables the use of digital signatures. Moreover, since October 2006, employees in the state administration are able to identify themselves in the public administration information systems by using a civil servant's identity card, containing a qualified certificate.For a digital certificate to be considered qualified certificate the EU has put specific requirements as included in Annex I and Annex II of the EU directive 1999/93 EC on a Community framework for electronic signatures
With respect to eProcurement, the HILMA Notification service constitutes a platform for announcing national and EU call for tenders. Using this platform is mandatory for tenders above certain thresholds. Moreover, a further eProcurement platform is maintained by Hansel Ltd, a state-owned company acting as the central purchasing unit for the government.
France
Key policy eventsThe oldest track of an eGovernment measure in France was the nation-wide release in 1984 of Minitel
Minitel
The Minitel is a Videotex online service accessible through the telephone lines, and is considered one of the world's most successful pre-World Wide Web online services. It was launched in France in 1982 by the PTT...
terminals through which citizens and companies could access several public services and information remotely.
eGovernment first stood as a policy priority in 1998, in the framework of the strategy to prepare France to become an information society. It was in 2004 that the development of eGovernment turned into a standalone policy with the launch of both a strategic plan and an action plan commonly referred to as the ADELE programme. The latter was aiming to simplify and make the public services accessible by electronic means to all users, 24 hours a day, seven days a week, as well as to cut the costs generated by the operation of the public administration. A pre-condition for this and a related objective listed in the programme was to generate trust in new ways of delivering services.
The year 2005 marked a turning point for eGovernment with the adoption of a government ordinance regulating and granting legal value to all aspects of the electronic exchanges (of data, information, and documents) taking place within the public administration, as well as between the public bodies and the citizens or businesses. Considered as the country's eGovernment Act, the ordinance also set the year of the advent of eGovernment to 2008.
Since then, the further implementation of eGovernment has been a shared priority of both Digital France 2012 (the plan for the development of the digital economy by 2012) and the General Review of Public Policies, a reform process which was launched in June 2007 to keep the public spending in check while refining public services in a way to centre them even more on their users' needs.
Major Achievements
The eGovernment portal service-public.fr provides citizens and businesses with a one stop shop to online government information and services that are displayed according to life-events. A related achievement was what the 8th EU Benchmark refers to as one of France's biggest success stories since 2007: the second generation portal called mon.service-public.fr. It is a user-customised and highly secured (via eIdentification) single access point to all the public services available online, some of which are entirely transactional. A personal account enables users to keep track and know the status of all their interactions with the public administration.
According to the United Nations' 2008 worldwide e-Government Survey, the website of the French prime minister is the best of its kind in Western Europe due to the fact it "has a strong e-participation
E-participation
e-participation is the generally accepted term referring to "ICT-supported participation in processes involved in government and governance". Processes may concern administration, service delivery, decision making and policy making...
presence and has features for online consultation, has a separate e-government portal and has instituted a time frame to respond to citizen's queries and e-mails." The Survey goes on: "The site also contains a number of news feeds and RSS
RSS
-Mathematics:* Root-sum-square, the square root of the sum of the squares of the elements of a data set* Residual sum of squares in statistics-Technology:* RSS , "Really Simple Syndication" or "Rich Site Summary", a family of web feed formats...
to continuously update citizens with information from the media and blogs."
Other noteworthy achievements include:
- The taxation portal which enables the filing of personal income and corporate returns and the online payment of taxes;
- The country-wide eProcurement platform Marchés publics and, since 1 January 2010, the related legal right for contracting authorities to require bidders to submit their applications and tenders by electronic means only;
- The electronic social insurance card Vitale, the ePractice Good Practice Label case winner 2007;
- The possibility to notify online a change of address to several public authorities at once;
Actors
The Ministry for the Budget, Public Accounts and Civil Service is responsible for steering the eGovernment policy. It shares this remit with the Secretary of State for the Development of the Digital Economy and the Council for the Modernisation of Public Policies who respectively hold political responsibility for the aforementioned Digital France 2012 plan and the General Review of Public Policies. The Directorate-General for State Modernisation (DGME) is the national eGovernment agency and the operational arm of the ministry; it is acting as a coordinator and a supervisor of the implementation of central eGovernment projects. At sub-national level, the regions, departments, and municipalities steer their own eGovernment initiatives, but they do so within the limits of their jurisdiction and in conformity with the national eGovernment policy.
Germany
Germany is a federal State made up of 16 states the so called LänderStates of Germany
Germany is made up of sixteen which are partly sovereign constituent states of the Federal Republic of Germany. Land literally translates as "country", and constitutionally speaking, they are constituent countries...
. Based upon the political structure in the country eGovernment efforts follow a threefold dimension, thus focusing on federal, state, and local level. Initial efforts began already in 1998 with the MEDIA@Komm project for the development of local eGovernment solutions in selected regions.
Later on, in 2000, BundOnline2005 initiative was launched with the main target to modernise the administration by making all federal public services capable of electronic delivery by the end of 2005. This strategy, which dominated the upcoming years, was driven by the vision that the federal administration should be lined up as a modern, service-orientated enterprise offering services that should follow a user centric approach by focusing on citizens and their needs. This initiative was successfully completed on 31.12.2005 achieving a total of more than 440 Internet services to be made available online. The detailed results of the initiative may be found in the BundOnline Final Report, published on 24.2.2006.
eGovernment Strategy
Germany's current eGovernment Strategy is laid down in the eGovernment 2.0 programme. This programme is part of the more general strategic approach set out in the document Focused on the Future: Innovations for Administration concerning the overall modernization of the Public Administration. The eGovernment 2.0 programme identifies the following four fields of action:
Several projects have been initiated to accomplish the targets set, including:
- Electronic Identity: A new electronic identity Card has been planned to be introduced in Germany on 1 November 2010. Beyond traditional identification functions the new ID card will facilitate identification of the owner via internet by utilizing a microchip containing holder's data in electronic format including biometrical data (digital facial image/fingerprints). Optional digital signature functionality is also foreseen.
- De-Mail: The De-Mail system is aimed at facilitating the secure exchange of electronic documents among citizens, businesses, and public authorities via Internet.
- Public Service Number (D115): Citizens are able to use the unitary public service number 115 as a single contact point to the public administration and obtain information about public services.
In parallel to modernization efforts focusing on the federal public administration, continuous efforts are also made to create a fully integrated eGovernment landscape in Germany throughout the federal government, federal-state governments, and municipal administrations. This objective is addressed by the Deutschland-Online initiative, a joint strategy for integrated eGovernment adopted in 2003. This strategy places particular emphasis on following priorities: Integrated eServices for citizens and businesses; Interconnection of Internet portals; Development of common infrastructures; Common standards; and Experience and knowledge transfer.
Other eGovernment related strategy include: the Federal IT strategy (adopted on 5 December 2007) aiming at improving IT management within the government, as well as the Broadband Strategy of the Federal Government (adopted on 18 February 2009) aimed at providing businesses and household with high end broadband services by 2014.
Legislation
The legal basis for eGovernment in Germany is set by a framework of laws regulating key aspects of eGovernment (and of the Information society in general) such as: Freedom of Information Legislation (Freedom of information Act); Data Protection (Federal Data Protection Act); eSignatures related legislation (Digital Signature Act); and legislation regarding the re-use of public sector information (Law on re-use of Public Sector Information).
Greece
Brief HistoryThe initial action towards eGovernment in Greece took place in 1994 with the Kleisthenis programme, which introduced new technologies in the public sector. SYZEFXIS, the National Network of Public Administration, was launched in 2001 and progressively was connected to the Hellenic Network for Research and Technology (GRNET) and to the EU-wide secure network TESTA
Trans European Services for Telematics between Administrations
The Trans European Services for Telematics between Administrations system is the private IP-based network of the European Union. TESTA is a telecommunications interconnection platform for secure information exchange between the European public administrations.TESTA is not a single network, but a...
. In the period 2000–2009 several projects were launched, such as, ARIADNI, which addressed the evaluation, simplification, and digitisation of the administrative procedures, POLITEIA, which re-established the real needs of the public administration, and Taxisnet which offered the citizens online tax and custom services that include the administration of VAT
Vat
Vat or VAT may refer to:* A type of container such as a barrel, storage tank, or tub, often constructed of welded sheet stainless steel, and used for holding, storing, and processing liquids such as milk, wine, and beer...
and VIES
VAT Information Exchange System
VAT Information Exchange System is an electronic means of transmitting information relating to VAT-registration of companies registered in EU. The European Union requires that when goods or services are procured within the EU, VAT has to be paid only in the member state where the purchaser resides...
declarations, income tax declaration, vehicle registration, etc. In 2009, the National Portal of Public Administration, HERMES, ensured the safe transaction of public information. Since the introduction of the national Digital Strategy 2006–2013 which entered its second phase in 2009, Greece has also shown an important progress in the field of information and communication technologies.
Strategy
The white paper published in 1999 and updated in 2002 aimed to emphasize the need of quality of public services. For the period 2006–2013 a new strategic plan, the Digital Strategy 2006–2013, was adapted in order to map the national digital course. The plan has not been focused on specific projects per each organization; its purpose was the improvement of the productivity of Greek economy and the quality of citizen's life. According to the National Strategic Reference Framework for 2007–2013 the organization of the public administration is aimed to be improved through the operational programme Public Administration Reform.
Legislation
The Greek Constitution guarantees the fundamental principles of the right to access information (relevant law is No. 2690/1999), the participation of everyone to the information society, the obligation of the state to reply to citizen requests for information in a timely fashion. The State operations on eGovernment are audited by the Hellenic Court of Auditors.
Further legal entities that have been adopted are the following:
- Law 2472/1997 on the Protection of Individuals with regard to the Processing of Personal Data: it protects the citizens' right to privacy
- Telecommunications Law 2867/2000: it controls the eCommunications
- Presidential Decrees (59, 60, 118/2007): they make simpler the public procurement procedures and establish an eProcurement process.
Actors
The Ministry of Interior is in charge of eGovernment in Greece, and more specifically, the General Secretariat for Public Administration and eGovernment. Also, the Special Secretariat of Digital Planning, Ministry of Economy and Finance, has as its main task to implement the overall Information Society strategy.
Hungary
Hungary's eGovernment policies for the period 2008–2010 are displayed in the E-public administration 2010 Strategy document. This strategy aims to define the future Hungarian eAdministration and set the necessary uniform infrastructure for the implementation of its future objectives, focused on four primary domains:- Modern eServices for all interaction between the citizens, businesses and the public administration.
- Services that will render interaction with the public administration more effective and transparent.
- Dissemination of eGovernment knowledge.
- More adaptable eGovernment for disadvantaged businesses and social groups.
Despite the lack of eGovernment specific legislation, the eGovernment landscape is created through the following legal framework adopted in the period 2004–2009:
The bodies responsible for laying down the eGovernment policies and strategies are the Senior State Secretariat for Info-communication (SSSI) and the State Secretariat for ICT and eGovernment (SSIeG) together with the Committee for IT in the Administration (KIB). In parallel, they are also in charge of coordination, the implementation of those policies and strategies, and the provision of the related support.
The main eGovernment portal is Magyarorszag.hu (Hungary.hu) which serves as a services platform. Thanks to the gateway Client Gate the portal has become fully transactional. Another important infrastructure component is the Electronic Government Backbone (EKG) which is a safe nationwide broadband network linking 18 county seats with the capital Budapest providing the central administration and regional bodies with a secure and monitored infrastructure, enhancing data and information exchange, Internet access and public administration internal network services.
Ireland
The use of Information Technology to support organisational change has been high on Ireland's Government modernisation agenda since the mid '90s. Similarly, the information society development policy – launched during the same decade – targeted among other goals the electronic delivery of government services. Three strands of electronic service delivery development were followed, namely: information services; transactional services; and integrated services. The latter stage was reached with the so-called "Public Service Broker", an information system acting as an intermediary between the public administration and its customers. This system has been supporting the single and secured access to central and local government services for citizens and businesses, via various type of channels (online, by phone, or in regular offices).The year 2008 stands as a turning point in terms of governance due to the adoption of the Transforming Public Services Programme, which rethinks and streamlines the eGovernment policy, in an aim to enhance the efficiency and the consistency of the work of the public administration while centring it around the citizens' needs. The approach opted for is that of a rolling programme that is determined by the Department of Finance and assessed bi-annually. The development of shared services and the support to smaller public administration bodies are among the core elements of the new deal.
Major Projects
The Irish government seems to be effectively delivering on its policy commitments. "Irish citizens feel positive about the effectiveness of their government at working together to meet the needs of citizens". So reveals the report Leadership in Customer Service: Creating Shared Responsibility for Better Outcomes which is based on a citizen satisfaction survey conducted in 21 countries worldwide. As for the 8th EU Benchmark of 2009, it notes a "strong growth" in Ireland's eGovernment policy performance, in particular in terms of online availability and sophistication of its public services, as well as positive user experience which is estimated to be "above the EU average".
Flagship projects include:
- The "Revenue Online Service" (ROS), enabling the online and secured payment of tax-related transactions by businesses and the self-employed.
- The "PAYE Anytime" service for employees.
- The "Citizen Information Website" – a life-event structured portal informing citizens on everything they need to know about government services (eGovernment prize winner at the World Summit Award 2007)
- "BASIS", the eGovernment portal for businesses, a single access point to the administrative formalities related to creating, running and closing down a business.
- Motor Tax online - website that allows motorists to pay motor tax online.
- The "South Dublin Digital Books" service (Finalist project in the 2009 edition of the European eGovernment Awards)
- The popular public procurement portal "eTenders".
- The "Certificates.ie" service, enabling the online booking and payment of marriage, birth and death certificates.
- The "Acts of the OireachtasOireachtasThe Oireachtas , sometimes referred to as Oireachtas Éireann, is the "national parliament" or legislature of Ireland. The Oireachtas consists of:*The President of Ireland*The two Houses of the Oireachtas :**Dáil Éireann...
" web portal – a bilingual specificity, featuring national legislation texts in both Irish and English.
Italy
Key policy eventsIn Italy, eGovernment first became a policy priority in 2000, with the adoption of a two-year action plan. Since then, a combination of legal and policy steps have been taken in order to further computerise, simplify, and modernise the public administration management and services while enhancing their quality and cost efficiency. Increased user-friendliness and more transparent governance are major goals of the current eGovernment plan, the E-Government Plan 2012. In this light, a specific website allows those interested to know of the progress status of the plan's implementation.
The adoption in 2005 of the eGovernment Code, a legal act entirely dedicated to eGovernment, provided the required legal support for enabling the consistent development of eGovernment. Among other aspects, the code regulates:
- the availability of public electronic services,
- the electronic exchange of information within the public administration and between the latter and the citizens,
- online payments, and
- the use of eIdentification.
Major achievements
The central public eProcurement
Public eProcurement
The term Public eProcurement refers, in Singapore, Europe and Canada, to the use of electronic means in conducting a public procurement procedure for the purchase of goods, works or services.-Phases:...
portal MEPA, the eMarketplace of the public administration, is a European best practice; it indeed won the European eGovernment Award 2009 in the category "eGovernment empowering businesses". Angela Russo describes: "It is a virtual market in which any public administration (PA) can buy goods and services, below the European threshold, offered by suppliers qualified according to non restrictive selection criteria. The entire process is digital, using digital signature
Digital signature
A digital signature or digital signature scheme is a mathematical scheme for demonstrating the authenticity of a digital message or document. A valid digital signature gives a recipient reason to believe that the message was created by a known sender, and that it was not altered in transit...
s to ensure transparency of the process."
The Italian electronic identity card
Electronic identity card
The electronic identity card or EIC is a government-issued document for online and offline identification. Belgium, Italy as well as other countries are currently issuing EICs which will replace conventional identity cards in most European countries in the future...
grants access to secured eGovernment services requiring electronic identification, and the possibility to perform related online transactions. Strictly for electronic use, the National Services Card (CNS – Carta Nazionale dei Servizi in Italian
Italian language
Italian is a Romance language spoken mainly in Europe: Italy, Switzerland, San Marino, Vatican City, by minorities in Malta, Monaco, Croatia, Slovenia, France, Libya, Eritrea, and Somalia, and by immigrant communities in the Americas and Australia...
) also exists. This is a personal smart card for accessing G2C services and is lacking the visual security characteristics, e.g., holograms
Holography
Holography is a technique that allows the light scattered from an object to be recorded and later reconstructed so that when an imaging system is placed in the reconstructed beam, an image of the object will be seen even when the object is no longer present...
, being otherwise similar to the eID card in terms of hardware and software. The CNS card can be used both as a proof of identity and to digitally sign electronic documents.
According to the 8th EU Benchmark, as far as public eServices delivery is concerned, Italy scores high with 70% on one stop shop
One stop shop
One Stop may refer to:* One Stop, the smallest store format of TescoOne Stop Shop is a term used by many local authorities in the United Kingdom to describe the facility they offer for their residents to discuss and arrange services with officers of the authority...
approach and 75% on user-focused portal design. Two comprehensive, online, single entry points to public services have been made available to citizens and businesses respectively. Both portals are clearly structured around the needs of their users and include transactional services. The portal for businesses goes further in removing the burdens resting on Italian companies and entrepreneurs; it provides a secure and personalised services suite provided by various public authorities.
Other noteworthy achievements include the taxation portal, which enables the filing of personal income and corporate returns and the online payment of taxes, and Magellano, a nation-wide government knowledge management platform.
Actors
The Ministry of Public Administration and Innovation and in particular its Department for the Digitisation of public administration holds political responsibility for eGovernment. It benefits from the assistance of the Standing Committee on Technological Innovation which provides expert advice on how to best devise the country's eGovernment policy. The implementation of national eGovernment initiatives is ensured by the responsible agency, namely the National Agency for Digital Administration (CNIPA) and the relevant Central Government Departments. The Italian Regions determine their respective eGovernment action plans with the technical support of CNIPA. The Department for the Digitisation of Public Administration is the safeguard of the consistency of the policies that are carried out at the various levels of government.
Latvia
A milestone in the eGovernment evolution in Latvia was the approval of the Declaration of the Intended Activities of the Cabinet of Ministers on 1 December 2004. This document defined the goals, strategy, and process for eGovernment in the country; it also defined the roles and responsibilities of the minister responsible for eGovernment. At the same time, the Secretariat of the Special Assignments Minister for Electronic Government Affairs was established to be in charge of the implementation of eGovernment.The Better governance: administration quality and efficiency document set out the framework for the development of the local government information systems in the period 2009–2013. In July 2006, the Latvian Information Society Development Guidelines (2006–2013) were launched, which according to the Special Assignments Minister for Electronic Government Affairs aimed to:
The Latvian eGovernment Development Programme 2005–2009 presented the national eGovernment strategy adopted by the government in September 2005. This programme was based on Latvia's eGovernment Conception and on the Public Administration Reform Strategy 2001–2006. The national programme Development and Improvement of eGovernment Infrastructure Base was adopted on 1 September 2004.
Legislation
The state- and local-government owned information systems in Latvia and the information services they provide are operating according to the State Information Systems Law (adopted in May 2002 and amended several times until 2008). This law addresses intergovernmental cooperation, information availability, and information quality.
Main actors
On 1 June 2009, the Ministry of Regional Development and Local Government took over the tasks of the Secretariat of Special Assignments Minister for Electronic Government Affairs and became responsible for information society and eGovernment policy development, implementation, and coordination.
Decentralised development is regulated by the State Regional Development Agency (SRDA) at the national level. Supervised by the Ministry of Regional Development and Local Government, SRDA runs the programmes of state support and the activities of the European Union Structural Funds
Structural Funds and Cohesion Funds
The Structural Funds and the Cohesion Fund are financial tools set up to implement the Cohesion policy also referred to as the Regional policy of the European Union. They aim to reduce regional disparities in terms of income, wealth and opportunities...
.
Lithuania
Lithuania, through the Action Plan of the Lithuanian Government Programme for 2008-2012 has made quick steps towards eGovernmentEGovernment
E-Government is digital interactions between a government and citizens , government and businesses/Commerce , government and employees , and also between government and governments /agencies...
. The action plan includes in its goals the modernization of the entire public administration to satisfy the needs of today's Lithuanian society, providing efficient services to both citizens and businesses. It also considers attaining an equilibrium of the services offered in urban and rural areas (especially regarding remote rural areas); the maintenance of a strong legal framework that would support the ICT market and a secure personal electronic identification and authentication
Authentication
Authentication is the act of confirming the truth of an attribute of a datum or entity...
. The enabling factors for these goals is the rapid development of public sector's eServices and the use of ICT infrastructure for the effective operation of service centres.
Achievements
Lithuania has demonstrated a significant progress in eGovernment through a highly developed legal framework protecting and supporting with various laws the eGovernment fields, and an eGovernment infrastructure offering on a daily basis pertinent information and a variety of services to the Lithuanian citizens and businesses. The legal framework comprises legislation on eGovernment, the freedom of information, data protection and privacy, eCommerce, eCommunications, eSignatures and eProcurement. The eGovernment infrastructure includes the eGovernment gateway (Lithuanian eGovernment portal) offering several eServices on a wide range of topics including:
- Electronic order of Certificate of conviction (non-conviction).
- Information on a citizen's State Social Insurance.
- The provision of medical services and drug subscriptions.
- Certificate on personal data, stored at the Register of Citizens.
- Certificate on declared place of residence.
In addition, Lithuania has developed the Secure State Data Communication Network (SSDCN) (a nationwide network of secure communication services), electronic identity cards (issued on 1 January 2009), an eSignature back office infrastructure, the Central Public Procurement portal and the Network of Public Internet Access Points (PIAPs).
Actors
The Ministry of the Interior lays down the national eGovernment policies and strategies, while the Information Policy Department of the Ministry of the Interior and the Information Society Development Committee under the Government of the Republic of Lithuania share the responsibility for coordination and for the implementation of relevant eGovernment projects.
Luxembourg
During the 2000s, Luxembourg has highly progressed in the area of eGovernment. It has clearly developed its eGovernment infrastructure and has expanded its network of services to better satisfy the needs of the citizens and businesses of Luxembourg.In February 2001, the "eLuxembourg Action Plan" establishes eGovernment as one of its primary axes. A few years later, in July 2005, a new "eGovernment Master Plan" has been elaborated to boost eGovernment development in the country. During that period, new portals have been launched, including:
- Portal dedicated to primary education needs (January 2006)
- Public Procurement portal (February 2006)
- Business portal (June 2006)
- "Emergency" portal (July 2006)
- Thematic portal of Sports (December 2007)
- "eGo" electronic payment system (September 2008)
- "De Guichet" portal (November 2008)
- "eLuxemburgensia" portal (May 2009)
- Anelo.lu portal (October 2009)
This new "eGovernment Master Plan" aims to define and set a framework for the expanded use of new technologies for Luxembourg. That framework comprises the following domains:
- Organisation and Management
- Contents and Services
- Education and Training
- Technologies and Infrastructure
- Security and Privacy
- Legislative Framework
The Ministry of the Civil Service and Administrative Reform determines the policy and strategy in eGovernment, and is also responsible for coordination. The merge of the State Computer Centre (CIE) and of the eLuxembourg Service (SEL) has formed a new eGovernment service, the State Information Technology Centre (CTIE). This service has been created to fully cover the needs of public administrations' electronic exchanges in Luxembourg and also to keep pace with the developments of a constantly evolving information society. CTIE is responsible for the coordination and implementation of eGovernment services, in addition to providing the necessary support to public administration bodies.
The www.luxembourg.lu portal constitutes the country's main eGovernment point of contact offering important information on Luxembourg. The constitution of a Single Central Government Portal is anticipated for, joining the existing "De Guichet" and the "Business" portals with the aim to provide even more pertinent and transparent services.
Malta
Malta has remarkably progressed in the eGovernment sector concentrating its efforts to further develop and optimise existing and new eGovernment infrastructure and services.Among other, several portals and services have been launched since 2002:
- Customer Service website and Internet Phone Box service (November 2002)
- e-Identity system (March 2004)
- Online payment system (August 2004)
- Data Protection portal and eHealthEHealtheHealth is a relatively recent term for healthcare practice supported by electronic processes and communication, dating back to at least 1999...
portal (February 2006) - National eTourism portal (January 2006)
- eVAT service and mygov.mt: a state portal (September 2007)
- online Customer Care system (May 2009)
- Portal for Local councils (June 2009)
- Judicial portal (October 2009)
The Malta Information Technology Agency (MITA) is the central administration responsible for the implementation of the eGovernment strategy in Malta. The official eGovernment strategy of Malta has been drafted in "White Paper on the Vision and Strategy for the Attainment of eGovernment" (2001). Currently, Malta's eGovernment Programme is based upon the evolved "Smart Island Strategy (2008-2010)", and more precisely, on one of its seven streams, the "Reinventing Government" stream. The current eGovernment strategy in Malta focuses on:
- creating and operating an eGovernment platform;
- using open technologies; and,
- establishing one point of contact for public eservices;
- developing and offering an E-procurementE-procurementE-procurement is the business-to-business or business-to-consumer or Business-to-government purchase and sale of supplies, Work and services through the Internet as well as other informations and networking systems, such as Electronic Data Interchange and Enterprise Resource Planning.E-procurement...
system; - informing the related communities, at European and local levels, on the electronic submissionElectronic submissionAn electronic submission refers to a manuscript submitted by electronic means: that is, via e-mail or a web form on the Internet, or on an electronic medium such as a compact disc, a hard disk or a USB flash drive. Traditionally, a manuscript referred to anything that was explicitly "written by hand"...
of tenders; - conceiving a policy framework; and
- implementing a mechanism for "over-the-counter" public services for physical and legal trusted entities.
Regarding national legislation, the National ICT Strategy 2008-2010 provides for the establishment of an eGovernment legislation on electronic filing, computer accessibility for disabled persons and on the legal framework governing the use of eIdentification (Smart ID cards) etc.
Main actors
The main eGovernment actors of Malta are the Ministry for Infrastructure, Transport and Communication (MITC) responsible for eGovernment strategy and policies, and the Malta Information Technology Agency (MITA) responsible for implementation and support.
It is worth highlighting that the "Customer Care system" and the "Vehicle Registration and Licensing system" are two Maltese eGovernment services awarded with the "Good Practice label" thanks to the provision of excellent and credible services. Two more of Malta's services have been nominated for the "European eGovernment Awards": the IR Services Online and the Malta Environment Planning Authority (MEPA) e-Applications.
Netherlands
The Netherlands lay special stress on the provision of an effective ICT infrastructure and related services, easily accessible by all its citizens, in order to reduce red tape for citizens and businesses and facilitate their communication with the Dutch public administration.In May 2008, the Government published the National ICT Agenda 2008-2011 that set its objectives in five primary areas:
- eSkills
- eGovernment
- Interoperability and standards
- ICT and Public domains
- Services innovation and ICT
The National Implementation Programme (NUP) became the Netherlands' eGovernment strategy until 2011, focusing on the infrastructure and relevant projects that use such infrastructure.
The main infrastructure components provide citizens, businesses, and public administrations with access to a considerable amount of information and services. In addition, a series of other eServices covering various fields is provided:
- eIdentification and eAuthentication.
- Common Authorisation and Representation Facility (Unique numbers for individuals and businesses : Citizen Service Number (CSN), Chamber of Commerce number (CCN)).
In the international stand, the Netherlands have earned the 5th position in the UN's e-Government Survey (2008) and has been rated 7th in the eReadiness climax of the Economist Intelligence Unit (2008). Considerable progress has furthermore been observed in eGovernment, according to the Capgemini 2007 report where online availability has raised by 10% from 2006–2007, reaching 63%, while a strong 54% of the Dutch use the Internet services provided in their interaction with the public administration.
eGovernment in the Netherlands is regulated by a set of laws covering a broad range of fields, namely, Freedom of Information Legislation (Government Information (Public Access) Act (1991), Data Protection / Privacy Legislation (Personal Data Protection Act (2000), eCommerce Legislation (eCommerce Act (2004)), eCommunications Legislation (Telecommunications Act (2004)), eSignatures Legislation (Electronic Signature Act (2003)).
The body responsible for laying down the eGovernment policies and strategies is the Ministry of the Interior and Kingdom Relations, whereas the coordination of those policies/strategies is shared between the competent Ministry and the Services and eGovernment Management Committee (SeGMC). The implementation of the eGovernment policies is undertaken by the ICTU foundation and the agency Logius.
Poland
Poland has taken significant steps towards the development of an eGovernment framework that aims to define the rights and obligations of both citizens and businesses, every time they interact with the public sector through the use of electronic means.The following list comprises key documents regarding the eGovernment strategy of Poland:
- The Computerisation Development Strategy of Poland until 2013 and Perspectives for the Information Society Transformation by 2020 sets out the framework for the development of Poland's Information Society.
- The National Computerisation Plan for the period 2007-2010 describes the tasks that need to be implemented by public bodies regarding the development of Information Society and the provision of electronic services.
- The Strategy for the Development of the Information Society in Poland until 2013.
Poland bases its eGovernment legislation on the Act on the Computerisation of the Operations of the Entities Performing Public Tasks, which sets out the rights for citizens and businesses to contact the public authorities electronically.
The Ministry of Interior and Administration is responsible for carrying out the national eGovernment policy. The Ministry of Infrastructure is in charge of the design and implementation of Poland's telecommunication policy and broadband strategy. The Committee for Computerisation and Communications of the Council of Ministers is tasked with the coordination and monitoring of the implementation of the National Computerisation Plan for the period 2007–2010.
Portugal
The Portuguese Government has achieved significant progress in the area of eGovernment as part of the Technological Plan in an attempt to develop Information Society and render Portugal more competitive among its European counterparts and in the international stand.The action plan Connecting Portugal ("LigarPortugal") has aimed to implement the Information Technology section of the Technological Plan. Its main objectives have focused on:
- promoting a conscious and active citizenship;
- guaranteeing a telecommunications' competitive environment in the Portuguese market;
- ensuring transparency in any interaction with the Public Administration;
- fostering the extensive use of ICT in the business sector; and
- technological and scientific growth through research.
The Simplex programme comprises a well-developed Administrative and Legislative Simplification Programme which is dedicated to diminishing bureaucracy, enhancing transparency in interactions with the State and efficiency in Public Administration's operations, thus gaining the trust of the Portuguese people.
Legislation
Even though no eGovernment legislation exists as a whole, the Resolution of Cabinet no. 137/2005, of 17 August, foresees the adoption of a legal system for Public Administration bodies and services.
The Minister for the Presidency is in charge of eGovernment in Portugal. Together with the Secretary of State for Administrative Modernisation and the Agency for the Public Services Modernisation (AMA) define the eGovernment policies and strategies. AMA is also responsible for coordination, a task that it shares with the National Coordinator for the Lisbon Strategy and the Technological Plan. AMA and the Government Network Management Centre (CEGER) have undertaken the task of implementing these policies and strategies.
Infrastructure
Portugal has an advanced eGovernment infrastructure containing two major portals; the Citizen's portal and the Enterprise's portal. Both are considered as main access points for interaction with the public administration. Three extent eGovernment networks constitute another important part of the Portuguese eGovernment infrastructure: the Electronic Government Network managed by CEGER, the Common Knowledge Network which is a portal that connects central and local public bodies, businesses and citizens and the Solidarity Network which comprises 240 broadband access points and is dedicated to the elderly and the disabled.
eIdentification is another sector in which Portugal has significantly advanced. The Citizen's Card was launched, an electronic identity card containing biometric features and electronic signatures. In addition, Portugal has issued the Portuguese Electronic Passport (PEP), which includes the personal details of a holder (as in the traditional passport) and a set of mechanisms encompassing features varying from facial recognition to the incorporation of a chip.
The national eProcurement portal, which is currently merely an information tool, is destined to become the central procurement mechanism for the entire Portuguese public administration.
Other considerable infrastructure initiatives that have taken place are:
- CITIUS, which enables the electronic submissionElectronic submissionAn electronic submission refers to a manuscript submitted by electronic means: that is, via e-mail or a web form on the Internet, or on an electronic medium such as a compact disc, a hard disk or a USB flash drive. Traditionally, a manuscript referred to anything that was explicitly "written by hand"...
of documents for court use. - Simplified Business Information (IES), made for businesses to electronically submit declarations, namely, accounts, tax returns and statistics.
- PORBASE, the National Bibliographic Database comprising more than 1,300,000 bibliographic records.
- eAccesibility, a good practice unit focusing on accessibility to public administration by the elderly and the disabled.
- Portuguese Electronic Vote Project, whose aim is to enable citizens to exercise their voting right even if they are away from their designated voting area.
- Digital Cities & Digital Regions, a set of over 25 projects offering electronic solutions for local public administrations, eServices for citizens and improved conditions for the development and blossoming of SMEs.
- Public Internet Spaces, for free computer access for all citizens.
- National GRID initiative, fostering the development of Grid computingGrid computingGrid computing is a term referring to the combination of computer resources from multiple administrative domains to reach a common goal. The grid can be thought of as a distributed system with non-interactive workloads that involve a large number of files...
and combining computer resources for the resolution of complex scientific, technical or business problems that require large amount of data to be processed.
Romania
In 2008, the responsible body for eGovernment, the Agency for Information Society Services, (ASSI) published its strategy, mainly focusing on improving the efficiency of public administration services and more precisely, on providing access to interested stakeholders (citizens and businesses). It thus became the main provider of ICT services ensuring data reusability among the public administration bodies. The utmost objectives of this strategy were to enhance efficiency, transparency, accessibility and in addition to diminish red tape and illegal activities.The Romanian Government has also laid stress on setting a legal framework that would foster the information society and, by extension, eGovernment. This framework included the Government Decision No. 1085/2003 on the application of certain provisions of law No. 161/2003, on measures ensuring transparency in all interaction with the public administration, the prevention and prosecution of illegal activities and the implementation of the National Electronic System (NES).
The Romanian eGovernment infrastructure is based upon the main eGovernment portal that provides a single point of contact to public services at national and local levels, incorporating a transactional platform. Furthermore, NES serves as a single point of access to eServices and has been developed in parallel with the portal in order to operate as a data interchange Centre and ensure interoperability with back-end systems across public administration. All citizens and businesses have access to the portal and to public agencies' services through NES. Regarding eIdentification and eAuthentication, the National Person Identity System is in progress aiming at creating a computerised record of civil status for all citizens. This project also includes the following eIdentity sections:
- the Civil Information System,
- the Identity Card System,
- the Passport system,
- the Driving Licence and the Car Registration system, and
- the Personal Record system.
A noteworthy infrastructure component is the eProcurement system e-licitatie.ro whose main purpose is to improve control mechanisms in procurement procedures while fostering transparency, facilitating access to public contracts, and diminishing red tape.
The Ministry of Communications and Information Society (MCSI) is the body responsible for defining the eGovernment policies and strategies and together with the Agency for the Information Society Services (ASSI) and other subordinate bodies coordinate the implementation of the eGovernment strategy which is done through private sector subcontractors.
Slovakia
Brief HistoryThe initial framework for the development of information systems of public authorities in Slovakia was set in 1995 with the Act No. 261/1995 on State Information Systems (SIS). According to eEurope+ Final Progress Report, in 2001 over 80% of the online government services were in the planning stage. Based on the same source, by 2003 this proportion was reduced to 34% and the services that posted online information increased from 2% to 24%. The National Public Administration portal was launched in 2003. Aiming to have online 20 public services by 2013, the Operational Programme of Introducing IT into Society (OPIS) was approved in 2007.
Strategy
The main Slovak eGovernment Plan is the Strategy for Building an Information Society in the Slovak Republic and Action Plan. The Plan was adopted in 2004 setting thus the national eGovernment strategic objectives. Several strategic eGovernment documents were adopted between 2001-2006. In 2009 with the document Information Society Strategy from 2009–2013 Slovakia presented an updated strategy for the national Information Society. The new trends in ICT were included in the new document replacing thus the original Information Society Strategy with the Action Plan.
Legislation
According to the Act No. 275/2006 on Public Administration Information Systems (20 April 2006) a framework has been developed for the information systems of public authorities. The Act has been amended in 2009. Relevant laws have been implemented regarding the freedom of information, data protection, eCommerce, eCommunications, eSignatures, eProcurement and the re-use of public sector information (PSI).
Actors
The Ministry of Finance is the main governmental body responsible for the Information Society and the building of a National eGovernment Concept of Public Administration. The ministry acts under the authority for the Operational Programme Informatisation of Society.
At regional and local authorities the public administration is executed by self-government; the Ministry of Interior is responsible for the coordination.
Other governmental bodies are:
- the Government Plenipotentiary for the Information Society
- the Social Insurance Agency
- the Supreme Audit Office
- the Office for Personal Data Protection
- the National Security Authority
Slovenia
Brief HistoryIn 1993 the Government Centre for Informatics (GCI) was established (Official Gazette of the Republic of Slovenia, No. 4/93). Between the years 2001–2004 the Electronic Commerce and Electronic Signature Act were passed along with the Strategy of eCommerce in Public Administration.
Since 2001, the governmental portal, e-Uprava, and other portals offer information and electronic services. The results are visible and encourage further work in this area. After the adoption of the eEurope Action Plan in 2002, Slovenia has risen to 2nd position in the European Commission's eServices sector in 2007 in terms of the most developed internet-based administrative services.
The main strategic documents that comprise Slovenia's strategy include the National Development Strategy adopted in 2005, the eGovernment Strategy of the Republic of Slovenia for the period 2006 to 2010 adopted in 2006, the Action Plan for eGovernment for the period 2006 to 2010 adopted in 2007, the Strategy on IT and electronic services development and connection of official records (SREP), and the Strategy for the development of the Information Society in the Republic of Slovenia until 2010 (si2010), adopted in 2007.
The main infrastructure components of Slovenian eGovernment are:
- The eGovernment portal, e-Uprava, a tool for all the visitors interested in gaining knowledge on Slovenia, and information regarding the public administration and the private sector. It offers information and electronic services with visible results encouraging thus further work in this area.
- The eVEM portal scoping to Government to Business (G2BGovernment-to-businessGovernment-to-Business is the online non-commercial interaction between local and central government and the commercial business sector, rather than private individuals , with the purpose of providing businesses information and advice on e-business 'best practices'.-External links:*, United...
) and Government to Government (G2GGovernment-to-governmentGovernment-to-Government is the online non-commercial interaction between Government organisations, departments, and authorities and other Government organisations, departments, and authorities...
) set up in 2005 in order to serve independent entrepreneurs in providing online the requisite tax data. The portal received international recognition at the United Nations Public Service Awards 2007, ranking 2nd among other European countries applications. - The e-SJU portal ("electronic services of Public Administration") that aims to make most administrative forms available in electronic form.
Legislation
Currently there is no eGovernment legislation in Slovenia. The General Administrative Procedure Act which was adopted in 1999 forms the basis for all administrative proceedings.
Actors
The responsibility for the Slovenian eGovernment strategy lies with the Minister for Public Administration. The Directorate for e-Government and Administrative Processes at the Ministry of Public Administration is the body in charge for conducting the related tasks. The Information Commissioner body, established from the merging of the Commissioner for Access to Public Information and the Inspectorate for Personal Data Protection, is functional since 2006 performing duties regarding the access to public information.
Spain
Brief HistoryInitial steps towards a Spanish eGovernment policy were taken in 1999 and 2001 under the "Initiative XXI for the development of the Information Society". The formal start of a genuine policy in the field was marked by the "Shock Plan for the development of eGovernment" of May 2003. More than two years later, a plan named "Avanza" was adopted with the purpose of fully developing the country's information society to high level and following the European Union's relevant policy orientations. The main targets of the first (2006–2008) and the second phase (2009–2012) of the plan were the modernisation of the public administrations and the improvement of the citizens' well-being through the use of information and communication technology. In addition, the improvement of both the quality of and access to electronic public services has been a constant policy vector.
The adoption of the Law on Citizens' Electronic Access to Public Services (2007) solidly anchored eGovernment in Spain by turning it into a legal right. This Law primarily lays down a right for citizens to deal with the public administrations by electronic means, at any time and place, as well as a deriving obligation for public bodies to make this possible by 31 December 2009.
Fundamental Principles and Rights
The Law on Citizens' Electronic Access to Public Services provides:
- Technological neutrality: the public administrations and the citizens alike are free to decide which technological option they wish to take.
- The "availability, accessibility, integrity, authenticity, confidentiality and conservation" of the data that is exchanged between the public administration and the citizens and businesses, as well as among public administrations.
- The provision by the citizens and businesses of the same data only once; public administrations must seek the needed information through their interconnections and not request this information again.
- The public administrations may access personal data within the limitations of the Law on the Protection of Personal Data of 1999.
- The right of citizens to follow up on their administrative file and to obtain an electronic excerpt of it.
- Any electronic signature used by a citizen/a legal entity is receivable by the public administration if it complies with the provisions of the Law on Electronic Signature of 2003.
- Publication of an electronic official journal.
- An eGovernment ombudsmanOmbudsmanAn ombudsman is a person who acts as a trusted intermediary between an organization and some internal or external constituency while representing not only but mostly the broad scope of constituent interests...
will oversee and guarantee the respect of the eGovernment rights.
Major eGovernment Achievements
Spain is one of the few European Union Members States to have published a legal act entirely dedicated to eGovernment. It is also one of the few countries worldwide proposing an electronic identity card to its citizens. The DNIe, as it is called in Spain, enables a secure, easy, and quick access to a wealth of public web services requiring authentication and high levels of security to be delivered. The Spanish Government is actively promoting the use of the over 14 million DNIe cards in circulation through massive awareness raising campaigns and the free allocation of hundreds of thousands of card readers.
Another salient success is the single web access point to online public services for citizens and companies alike: the "060.es" portal. Clearly structured around its users' needs, it links to over 1200 public services provided by central and regional administrations. The portal is easy to use, highly interactive and user customisable. The "060.es" portal forms part of a larger "060 Network", a network of different channels to Government services delivery also comprising a phone line and offices disseminated over the entire territory.
Other major achievements include:
- ePractice Best Practice Label winner @firma, a multi-PKIPublic key infrastructurePublic Key Infrastructure is a set of hardware, software, people, policies, and procedures needed to create, manage, distribute, use, store, and revoke digital certificates. In cryptography, a PKI is an arrangement that binds public keys with respective user identities by means of a certificate...
Validation Platform for electronic identification and electronic signature services. - A centralised public electronic procurement portal.
- The Avanza Local Solutions platform to assist local government in delivering their public services online.
Actors
It is the Ministry of the Presidency – in particular its Directorate General for the Promotion of eGovernment Development – who devises the national eGovernment policy and oversees its implementation by the respective ministries. Because the Ministry of Industry, Tourism and Trade steers the aforementioned "Avanza" Plan, both ministries collaborate closely on eGovernment matters. The Higher Council for eGovernment ensures preparatory work and the Advisory Council of eGovernment provides the responsible ministry with expert advice. At sub-national level, the autonomous communities
Autonomous communities of Spain
An autonomous community In other languages of Spain:*Catalan/Valencian .*Galician .*Basque . The second article of the constitution recognizes the rights of "nationalities and regions" to self-government and declares the "indissoluble unity of the Spanish nation".Political power in Spain is...
and the municipalities design and manage their own eGovernment initiatives.
Sweden
Key political eventsThe early days of eGovernment in Sweden date back to 1997, with the introduction of a project named "Government e-Link", which was aiming to enable the secure electronic information exchange within the public administration, as well as between public bodies and the citizens and entrepreneurs. The year 2000 can however be considered as the kick-off year of a full-fledged eGovernment policy. It is indeed on that year that the so-called "24/7
24/7
24/7 is an abbreviation which stands for "24 hours a day, 7 days a week", usually referring to a business or service available at all times without interruption...
Agency" concept was introduced as a guiding principle for the Networked Public Administration. From then on, the administration as well as the services it provides had to be made reachable at any time and place, through the combined use of three media: the Internet, phone lines and regular offices. The system was resting on the relative autonomy that the many Government Agencies in Sweden
Government agencies in Sweden
The Government agencies in Sweden are state controlled organizations who act independently to carry out the policies of the Swedish Government. The Government Ministries are relatively small and merely policy-making organizations, allowed to control agencies by policy decisions but not by direct...
were enjoying at the time in relation to the Government Departments. Despite tangible achievements such as the creation of an access gate to all Government eServices for citizens – the "Sverige.se" portal, now closed down – this governance equation reached its limits; a lack of coordination was observed at all levels (e.g. organisational, financial and legal), leading among other drawbacks to the partitioned and duplicated development of the public eServices.
As a response to this, the eGovernment policy underwent a wide review which concluded with the publication in January 2008 of the "Action Plan for eGovernment" whose central goals were to rationalise policy governance; make the Swedish Administration the "world's simplest Administration"; and take public services delivery to a higher level than that of mere provider–customer interaction. This would happen by rendering the recipient of a public service an actor of its delivery. This streamlining effort was continued with the establishment of an institution which became the centre protagonist of the system: the eGovernment Delegation (E-Delegationen in Swedish).
Since then, Sweden has been on the track of what it calls the "Third-generation eGovernment"; a concept brought to life by the "Strategy for the government agencies work on eGovernment" document prepared by the eGovernment Delegation.
Core aspects of the Third-generation eGovernment
The core aspects of the Third-generation eGovernment include:
- A simplified infrastructure for the electronic authenticationElectronic authenticationElectronic authentication is the process of establishing confidence in user identities electronically presented to an information system...
of anyone willing to make use of eGovernment services requiring such authentication. - Different Government Agencies to jointly develop shared public eServices.
- The re-use of infrastructure solutions.
- Common technical support for the development and implementation of the aforementioned shared services.
- Transparent funding mechanisms and updated legislation and regulation.
- A positive approach to the use of open standards and open source software in the public administration.
- The possibility for citizens and businesses to have a say, through electronic media, in decision makingDecision makingDecision making can be regarded as the mental processes resulting in the selection of a course of action among several alternative scenarios. Every decision making process produces a final choice. The output can be an action or an opinion of choice.- Overview :Human performance in decision terms...
in the field of eGovernment.
Major Achievements
According to the United Nations' 2008 E-Government Survey, Sweden is internationally acknowledged as one of the most successful eGovernment countries and the world leader in terms of e-Government Readiness. As for the 8th EU Benchmark, it places the country among the top five European Union Members States.
Instead of keeping a single electronic citizen entry point to the Public Administration, the Government made the choice of web portals entirely dedicated to a given theme (e.g. taxation portal, health portal, employment, social insurance, etc.). On the contrary, businesses benefit from a one stop shop for entrepreneurs named "versamt.se". This portal gathers company "life-event" procedures thus re-organising the public services provided by three Government Agencies in a user-friendly way.
Other eGovernment achievements that are worth being highlighted include:
- Electronic Invoices – All Government Agencies have been handling invoices electronically since July 2008.
- A popular electronic authentication infrastructure – referred to as E-Legitimation – enables the citizens' and businesses' access to secured public eServices.
- A set of well-established public electronic procurement portals.
Actors
The Ministry for Local Government and Financial Markets holds the leadership over the Swedish eGovernment policy. Among other tasks, the eGovernment Delegation coordinates the work of the government agencies and departments by defining working lines, monitoring their application, and reporting to the Ministry for Local Government and Financial Markets. Furthermore, the eGovernment Delegation acts as an intermediary between the central government and the local governments – which steer their own eGovernment initiatives – to ensure good collaboration for the benefit of the country's entire public administration.
United Kingdom
The Transformational Government – Enabled by Technology strategy, published in November 2005, sets out the vision to lead eGovernment developments in the United Kingdom. This document acknowledges technology to be an important instrument for addressing three major challenges of the modern economic, namely these of "economic productivity, social justice and the reform of public services" through transformation of the way the government works.In particular, this strategy is aimed at improving transactional services and infrastructures of government in order to enable the transformation of public services to the benefit of both citizens and businesses. The vision is to use latest technologies that shall enable putting in place cost efficient services (to the benefit of taxpayers) and offer citizens more personalized services as well as the choice between new communication channels for their interactions with government. Last but not least, civil servants and front line staff will be actively supported by new technologies which will assist them in better accomplishing their tasks.
In order to realize the envisaged objectives UK's strategy focuses on the following fields of action:
- Citizen and Business Centred Services;
- Shared Services;
- Professionalism;
- Leadership and Governance.
Accordingly, public services should be designed around citizens and businesses following a shared services approach in order to take advantage of synergies; reduced waste; shared investments; and increased efficiencies that shall allow putting in place public services which will better meet the needs of citizens. Technological changes should be at the same time accompanied by the development of IT professionalism and related skills and should be complemented by solid leadership qualities and coherent governance structures.
UK's eGovernment strategy is complemented by the Putting the Frontline First: Smarter Government action plan of December 2009 containing concrete measures to improve public services for the period up to 2020. In parallel, the Digital Britain Final report forms the basis for an active policy to support the government in delivering high quality public services through digital procurement and digital delivery and assist the private sector delivering modern communication infrastructures. Latter report also envisages equipping citizens with the skills needed in order to participate and benefit from the information society. Additional efforts are also made in the field of open standards, in line with the Open Source, Open Standards and Re–Use: Government Action Plan of March 2009, based upon the fact that open source products are able to compete (and often beat) comparable commercial products featuring thus in many cases the best value for money to the taxpayer with respect to public services delivery.
According to the Transformational Government Annual Report 2008, significant eGovernment progress has been already achieved or is well underway in the following areas:
- Tell Us Once service: This programme of strategic importance, currently in a pilot phase, aims to facilitate citizens to inform public authorities about a birth or death just once – the service will be responsible for the appropriate dispatch of this information to all relevant departments that may need it . Trials have already been put in place in the north and south east of the country, covering a population of 2 million people.
- Ongoing efforts for the rationalization of the total amount of public services websites: The integration of many former public websites into the two major public services portals of DirectgovDirectgovDirectgov is the UK government's digital service for people in the United Kingdom, providing a single point of access to public sector information and services.The content is developed by government departments, working with a central Directgov team...
(citizens) and Businesslink.gov.uk (businesses) is underway resulting into increased number of visitors for Directgov and increased user satisfaction for the Businesslink.gov.uk services. - NHS Choices: This website offers online access to online health information and services. It was launched in 2007 and is visited by six million users per month.
- HealthSpace : This application can be accessed through the NHS choices website and both patients and doctors the possibility to store and update personal medical information online by using a secure account.
- Shared services: By the end of March 2008, the shared services of the Department for Work and PensionsDepartment for Work and PensionsThe Department for Work and Pensions is the largest government department in the United Kingdom, created on June 8, 2001 from the merger of the employment part of the Department for Education and Employment and the Department of Social Security and headed by the Secretary of State for Work and...
(DWP) had delivered cumulative savings of £50 million (approx. €56 million at the beginning of 2010) or around 15% year on year.
eGovernment in the UK is regulated by a framework of laws covering a broad spectrum of relevant fields such as: Freedom of Information legislation (Freedom of Information Act 2000); data protection legislation (Data Protection Act 1998); legislation related to eCommerce (Electronic Communications Act 2000; Electronic Commerce (EC Directive) Regulations 2002); legislation concerning electronic signatures (Electronic Signatures Regulations 2002); and the re-use of public sector information regulations 2005.
Infrastructure
The public services portal Directgov
Directgov
Directgov is the UK government's digital service for people in the United Kingdom, providing a single point of access to public sector information and services.The content is developed by government departments, working with a central Directgov team...
is the major single access point for eGovernment services to citizens. Beyond the actual services offered, the portal also contains comprehensive information on a broad spectrum of fields making thus navigation within further websites unnecessary. The equivalent of this portal for the business community is Businesslink.gov.uk providing access to business services. Participation to the services requires registration with the Government Gateway, a major authentication infrastructure component, allowing users to perform secure online transactions. Moreover a third major website – NHS Choices – offers a broad spectrum of health related services and information. This website also serves as a front end to Health Space, an infrastructure component offering completely secure accounts where patients and their doctors can access, are able to store and update personal medical information.
In the field of networking, the Government Secure Intranet (GSI) puts in place a secure link between central government departments. It is an IP based Virtual Private Network
Virtual private network
A virtual private network is a network that uses primarily public telecommunication infrastructure, such as the Internet, to provide remote offices or traveling users access to a central organizational network....
based on broadband technology introduced in April 1998 and further upgraded in February 2004. Among other things it offers a variety of advanced services including file transfer and search facilities, directory services, email exchange facilities (both between network members and over the Internet) as well as voice and video services. An additional network is currently also under development: the Public Sector Network (PSN) will be the network to interconnect public authorities (including departments and agencies in England; devolved administrations and local governments) and facilitate in particular sharing of information and services among each other.
Croatia
Significant progress has been achieved in Croatia as the Government has been making a considerable effort to develop Information Society infrastructure and improve relevant eServices. The eGovernment strategy of the Government of Croatia is defined in the eCroatia Programme. The main objective of that programme is the constant development and the provision of accessible eServices to citizens and businesses in various fields, namely, the Public Administration, health, education, and the judicial system. The outcome of this action will thus contribute to diminishing bureaucracy, minimizing illegal activities while reducing cost to government operations and facilitate government interaction with citizens and businesses.An ICT legal framework has been created and regulated by a set of laws which is also supplemented by the Convention on Cybercrime (OG 173/2003) and the Electronic Document Act (OG 150/2005). That legal framework covers a wide variety of domains:
- Freedom of Information Legislation (Act on the Right of Access to Information),
- Data Protection/Privacy Legislation (Law on Personal Data Protection (OG 103/2003)),
- eCommerce Legislation (Electronic Commerce Act (OG 173/2003)),
- eCommunications Legislation (Electronic Communications Act (OG 73/2008)),
- eSignatures Legislation (Electronic Signature Act (OG 10/2002)), and
- eProcurement Legislation (Law for Public Procurement (OG 117/01)).
The body responsible for laying down the eGovernment policies and strategies and for the coordination and implementation of the eCroatia Programme is the Central State Administrative Office for eCroatia.
Iceland
Iceland is one of the pioneer countries in Europe in the use of digital solutions for the provision of governmental services to its citizens, with 63.3% of individuals and 89.0% of enterprises using the Internet for interacting with public authorities.The government's efforts to enhance the use of eservices include Prime Minister's initiative to set up in June 2009 a tool kit to facilitate online public services for Icelanders.
Iceland's eGovernment Policy is shaped through a series of strategic documents:
- In October 1996, the Government of Iceland publishes The Icelandic Government's Vision of the Information Society, describing the government's role in guiding information technology.
- In December 2007 an assessment report entitled Threats and Merits of Government Websites was published in order to demonstrate a detailed survey on the performance of online public services providing authorities with information on their status.
- Published in May 2008, Iceland's eGovernment Policy on Information Society for the period 2008-2012 is based on the "Iceland the e-Nation" motto and is built on three main pillars: service, efficiency, and progress. Its primary objective is to offer Icelanders online "self-service of high quality at a single location".
The Public Administration Act (No. 37/1993) as amended in 2003 sets the main eGovernment framework in Iceland. This Act has proven to be an important tool for state and municipal administration on individuals' rights and obligations.
Key Actors responsible for the implementation of eGovernment include:
- Prime Minister's Office: in charge of information society and eGovernment policy.
- Information Society Taskforce: to coordinate the policy strategy.
- Icelandic Data Protection Authority (DPA): in charge of supervising the implementation of the Act on the Protection of Privacy as regards the Processing of Personal Data.
- Association of Local Authorities: to provide information on particular aspects of local authorities and municipalities (last visited: 13/10/2010).
Liechtenstein
National Administration Portal of Liechtenstein (LLV eGovernment Portal)The national Administration Portal of Liechtenstein is the central instrument in the eGovernment process of the country. It started its operation in 2002 and provides eServices for citizens and enterprises. The portal comprises three main sections:
- Life topics, where information is presented structured around life events, such as marriage, passport, stay, etc.
- Public Authorities that contains detailed information on role and responsibilities of individual public authorities.
- On-line counter that contains downloadable forms to be completed and manually submitted to the relevant public authorities. Some of the forms can also be submitted electronically.
The LLV portal also offers a broad range of online applications. The most popular applications in November 2007 were:
- Business names index for enterprises
- Geospatial Data Infrastructure (GDI)
- Tax declaration
- Online calculator for price increase estimation
- Report and application service
Legislation
In Liechtenstein, eGovernment is supported by a variety of laws:
- The Information Act (Informationsgesetz) regulates the access to public documents.
- The Data Protection Act protects personal data.
- The Law on E-Commerce (E-Commerce-Gesetz; ECG, register no. 215.211.7) implements the European Directive 2000/31/EC on certain legal aspects of Information Society services, in particular electronic commerce, in the Internal Market (Directive on electronic commerce).
- The Law of Telecommunications and the Law on Electronic Communication (Kommunikationsgesetz; KomG, registry number 784.10) create the framework in the area of eCommunications legislation. The Office of Communication (Amt für Kommunikation) was instituted on 1 January 1999 constituting the regulatory authority for telecommunications services.Despite the adoption of the Law on Electronic Communication, Liechtenstein has not yet fully implemented and applied the 2002 EU regulatory framework on electronic communications. Furthermore, certain key provisions benefiting users, for example number portability when switching mobile operators, are still not effective (Ref: EFTA Surveillance Authority Annual Report 2006).
- The Law on Electronic Signatures (Signaturgesetz; SigG, registry number 784.11) implements the European Directive 1999/93/EC on a Community framework for Electronic Signatures.
Liechtenstein has not implemented the Directive 2003/98/EC on the re-use of public sector information. The country is committed to the implementation of the public European public procurement directives 2004/17/EC and 2004/18/EC.
Actors
Policy and strategy are drawn by the Prime Minister and the Ministry of General Government Affairs. The Office of Human and Administrative Resources called "Querschnittsamt" is responsible for coordination, implementation and support of all eGovernment activities inclusive the National Administration Portal of Liechtenstein (LLV eGovernment Portal). The National Audit Office provides independent auditing services and the Data Protection Unit is responsible for the implementation of the Data Protection Act. Due to the small size of the country, all administration and realisation of eGovernment is provided centrally.
Macedonia
The eGovernment in Macedonia started in 1999 with the establishment of the [Metamorphosis Foundation]. The Foundation worked towards the development of democracy by promoting the knowledge-based economy and the information society. In 2001 it implemented a project financed by Foundation Open Society Institute Macedonia and UNDP that established websites for 15 municipalities using a custom-made CMS.In 2005 the National Strategy and Action Plan for Information Society Development was created for the implementation of eGovernment at a national level. In 2006 the first electronic passports and ID cards were issued to citizens of Macedonia. At the same year the eGov project, which aimed to improve the governmental services, was also launched. The latter together with the Public Procurement Bureau provided the necessary support towards the development of the national eProcurement system in 2008.
Strategy
The main objectives related to eGovernment strategy were laid down in the Government Programme (2006–2010) as this was developed in the National Information Society Policy and the National Strategy and Action Plan for Information Society Development document.
The basic elements analysed in those two documents are the following:
- Infrastructure
- eBusiness
- eGovernment
- eEducation
- eHealth
- eCitizens
- Legislation
- Sustainability of the strategy
The eGov project was launched in 2005 and has been operational since 2007 in 11 municipalities. It aims basically to implement modern eGovernment solutions in Macedonia. Through the project, documents have been made accessible to citizens, who may request information regarding their local council member, participation in forums etc.
Legislation
Although there is no national eGovernment legislation, the main legal objectives aim to cover the protection of cybercrime, the protection of data privacy and intellectual property rights, electronic business and the electronic communication services market. Further legal entities that have also been adopted are the following:
- Law on Personal Data Protection (adopted on 25/01/2005)
- Law on free access to information of Public character (entered into force on 25/01/2006)
- Law on Electronic Commerce (entered into force on 26/10/2007)
- Electronic Communications Law (entered into force on 15/02/2005)
- eSignatures Legislation
- Law on Public Procurement (entered into force on 01/01/2008)
- Law of Free Access to Information on Public Character
The Ministry of Finance, among others, promotes also the development of the legislative framework that supports digital signatures and other regulation related to eCommerce.
Actors
The responsibility for Macedonia's eGovernment lies with the Ministry of Information Society. More specifically, the Commission for Information Technology draws the national strategy and policy for IT. In charge of the measures coming from the National Strategy and Action Plan for Information Society Development is the Cabinet of the Minister.
Norway
Norway identified eGovernment as a policy subject as early as 1982. At that time, the first national IT policy paper entitled "Decentralisation and Efficiency of Electronic Administrative Processes in the Public Administration" was published. Since then, many public services have gone electronically and many developments have taken place in an attempt to strengthen the country's eGovernment policy.Norway can be proud of being one of the top-ranking countries worldwide in using electronic means to provide public services to citizens and businesses. In addition, MyPage, a self service citizen portal offering more than 200 eServices to the public received the "Participation and transparency", European eGovernment Award 2007 for offering Innovative public services.
The eGovernment policy of Norway was first outlined in the "eNorway 2009 – The Digital Leap" plan document published in June 2005. This document focuses on:
- The individual in "Digital Norway";
- Innovation and growth in business and industry; and
- A coordinated and user-adapted public sector.
The "Strategy and actions for the use of electronic business processes and electronic procurement in the public sector" strategy document (October 2005) followed; and finally, the white paper "An Information Society for All" was created in 2006, focusing on the need for reform and efficiency improvements in the public administration, based on effective and standardised technical solutions.
The main actor in eGovernment in Norway is the Ministry of Government Administration, Reform, and Church Affairs. Its Department of ICT Policy and Public Sector Reform is responsible for the administration and modernization of the public sector as well as national ICT policy. It also supervises the work of the Agency for Public Management and eGovernment (DIFI).
DIFI "aims to strengthen the government's work in renewing the Norwegian public sector and improve the organisation and efficiency of government administration". Additionally, the Norwegian Centre for Information Security is responsible for coordinating the country's ICT security activities.
Switzerland
State of playThe information society in Switzerland is highly developed bringing the country high at international benchmarks such as the UN eGovernment Readiness Index 2008 (12th place out of 189 countries) and the WEF
World Economic Forum
The World Economic Forum is a Swiss non-profit foundation, based in Cologny, Geneva, best known for its annual meeting in Davos, a mountain resort in Graubünden, in the eastern Alps region of Switzerland....
Global Competitiveness Index 2009–2010 (2nd place out of 133 countries). In contrast to this, however, the status of the full online availability of public services in the country amounts to 32% according to the 8th EU Benchmark. This brings Switzerland on the 31st position among the EU27+ participating countries. Regarding the maturity of the services offered, the country achieves and an online sophistication index of 67%, placing itself on the 28th position in the same benchmark. These scores show that there is still a considerable potential to be utilised. This can be explained considering the effective operation of the traditional paper-based administration in Switzerland which resulted in less direct pressure for taking action in comparison to other countries.
Strategy
In order to unleash the potential offered by modern ICT, Switzerland has put in a place a strategic framework to drive eGovernment efforts at federal, cantonal, and communal level. The country's main strategic document is eGovernment strategy Switzerland, adopted by the Federal Council on 24 January 2007. This strategy is aimed at reducing administrative burdens through process optimization, standardisation, and the development of common solutions. These goals are being realised by means of prioritized projects, following a decentralised but coordinated implementation approach throughout all levels of government. In parallel to these efforts, the ICT Strategy 2007-2011 has been adopted on 27 November 2006, to guide the implementation of the eGovernment efforts at a federal level. This document defines a framework setting out relevant strategic objectives and the responsible authorities. In addition, a set of partial strategies has been also put in place to complement the General ICT strategy, placing emphasis on more specific areas. These strategies are presented in the Federal Service-Oriented Architecture (SOA) 2008-2012 and the Open Source Software: Strategy of the Swiss federal administration document.
Actors
The overall strategic responsibility for ICT in the Swiss federal administration lies with the interministerial Federal IT Council (FITC) operating under the Ministry of Finance and chaired by the President of the Swiss Confederation. FITC is supported by the Federal Strategy Unit for IT (FSUIT) which acts as an administrative unit to the council. Moreover, the eGovernment Strategy of Switzerland is supervised by a steering committee, also under the Ministry of Finance, comprising three high-ranking representatives each from the confederation, the cantons, and the communes. The committee is supported by the eGovernment Switzerland Programme Office (within FSUIT) and an advisory board, composed of a maximum of nine experts from administration, the private sector, and academia. The Framework Agreement on eGovernment Cooperation, which covers the period 2007 to 2011, presents the above collaboration scheme shared by all levels of government (confederation, cantons, municipalities).
Infrastructure
The website ch.ch is Switzerland's main eGovernment portal offering access to all official services offered by federal government, cantons and local authorities. Content is available in German, French, Italian, Romansh, and English. In the 8th EU Benchmark the portal is placed in the first third of the EU27+ countries with respect to accessibility and has been assessed with a high score of 98% for its one stop shop approach and with a score of 83% regarding user focused portal design.
A further important eGovernment infrastructure component is the simap.ch portal, Switzerland's mandatory eProcurement platform. The portal covers all major phases of public procurement ranging from issuance of invitations to tenders to the announcement of contract awards. Thereby, the entire process is implemented free of media discontinuities. Other important websites are the www.sme.admin.ch, providing a broad spectrum of information for SMEs and the www.admin.ch website, the portal of the federal administration.
Turkey
Considerable progress has been made towards the modernization of the Turkish public sector using eGovernment. eGovernment applications in Turkey have been basically focused on enterprises. Based on the 7th annual measurement of the progress of online public service delivery, Turkey ranked 20th.Strategy and Policy
The e-Transformation Turkey Project was launched in 2003, aiming to revise both the legal framework and policies around ICT in Turkey based on EU standards. Technical and legal infrastructure, eHealth and eCommerce, policies and strategies are, according to the project, the main components of the process of Turkey's transformation into an information society. Two action plans were later developed in order to give a more detailed technical description of the project: the e-Transformation Turkey Project Short Term Action Plan 2003–2004 and the e-Transformation Turkey Project Short Term Action Plan 2005. According to the Information Society Strategy 2006–2010, which was initiated in 2005, Turkey's main strategic priorities are the following:
- a citizen-focused service transformation;
- social transformation;
- the ICT adoption by businesses;
- the modernization in public administration;
- a competitive, widespread and affordable telecommunications infrastructure and services;
- a globally competitive IT sector; and
- the improvement of R&D and innovation.
Policy objectives have also been outlined at the Ninth Development Plan (2007–2013) which further analyses the targeting transformation of the country in the economic, social, and cultural sector.
Legislation
The main legal entities regarding the eGovernment in Turkey are listed below:
- eCommerce Legislation (entered into force in 2003)
- Right to Information Act (entered into force in 2004)
- eSignatures Legislation (entered into force in 2004)
- Law regarding the Protection of Personal Data (entered into force in 2008)
- eProcurement Legislation (amended in 2008)
Actors
The person in charge of eGovernment in Turkey is the Minister of State. The governmental body in charge of eGovernment policies is closely attached to the Prime Ministry. The Information Society Department of the State Planning Organisation has been responsible for the policy formulation since 2003.
Specialized Education in e-Government in Europe
In recent years, some European academic institutions started offering Master courses in e-Government.They are:
- Tallinn University of TechnologyTallinn University of TechnologyTallinn University of Technology is the only university of technology in Estonia, and one of the three most important institutions of higher education in Estonia generally. It is located in the capital city of Tallinn, Estonia...
, Estonia:- Koblenz-Landau University, Germany:
- University of TrentoUniversity of TrentoThe University of Trento is an Italian university located in the cities of Trento and Rovereto. It has been able to achieve considerable results in didactics, research and international relations, as shown by Censis University Guide and by the Italian Ministry of...
, Italy:- Örebro UniversityÖrebro UniversityÖrebro University is a state university in Örebro, Sweden.University-level education in Örebro started in 1960s, when Uppsala University started to give some courses in Örebro. On the basis of these activities, an independent högskola was created in 1977 under the name Högskolan i Örebro...
, Sweden:- École Polytechnique Fédérale de LausanneÉcole polytechnique fédérale de LausanneThe École polytechnique fédérale de Lausanne is one of the two Swiss Federal Institutes of Technology and is located in Lausanne, Switzerland.The school was founded by the Swiss Federal Government with the stated mission to:...
, Switzerland:- University of ManchesterUniversity of ManchesterThe University of Manchester is a public research university located in Manchester, United Kingdom. It is a "red brick" university and a member of the Russell Group of research-intensive British universities and the N8 Group...
, U.K.:
External links
- Austria eGovernment infrastructure components:
- Belgium key players:
- Bulgaria:
- Informatsionno Obsluzhvane
- Ministry of State Administration and Administrative Reform
- State Agency for Information Technology and Communications
- National Health Portal (in BulgarianBulgarian languageBulgarian is an Indo-European language, a member of the Slavic linguistic group.Bulgarian, along with the closely related Macedonian language, demonstrates several linguistic characteristics that set it apart from all other Slavic languages such as the elimination of case declension, the...
) - National Revenue Agency
- Croatia:
- Cyprus:
- Czech Republic:
- Denmark:
- Estonia
- Finland
- Suomi.fi portal
- EnterpriseFinland portal
- HILMA Notification service (in FinnishFinnish languageFinnish is the language spoken by the majority of the population in Finland Primarily for use by restaurant menus and by ethnic Finns outside Finland. It is one of the two official languages of Finland and an official minority language in Sweden. In Sweden, both standard Finnish and Meänkieli, a...
) - Hansel eProcurement portal
- France
- eGovernment portal "Service-public.fr"
- eGovernment portal "Mon.service-public.fr"
- Prime Minister's website (in FrenchFrench languageFrench is a Romance language spoken as a first language in France, the Romandy region in Switzerland, Wallonia and Brussels in Belgium, Monaco, the regions of Quebec and Acadia in Canada, and by various communities elsewhere. Second-language speakers of French are distributed throughout many parts...
) - Taxation portal "Impots.gouv.fr"
- Country-wide eProcurement portal "Marchés-publics.fr"
- Change of address single notification portal
- Directorate-General for State Modernisation (DGME)
- Greece
- Hungary
- Iceland infrastructure resources
- Government's Portal for all governmental ministries, agencies, departments
- National information and service portal
- Iceland's official gateway for foreigners
- Official gateway to the Icelandic Foreign Service
- Multicultural information centre to provide assistance to immigrants
- Information centre on Icelandic language technology
- UT-Web of Information Technology
- Ireland
- Italy
- Public website on the implementation status of the E-Government plan 2012
- Website of the National Services Card project
- eGovernment portal for citizens
- eGovernment portal for businesses
- Public eProcurement portal "Acquisti in rete"
- Knowledge Management Platform "Magellano"
- Taxation portal
- Ministry for Innovation and Public Administration
- National Agency for Digital Administration – CNIPA
- Latvia resources:
- The State portal
- National Data Transmission Network
- Latviesi.com
- eSignature
- State Archives of Latvia
- National Library of Latvia
- Lithuania
- Luxembourg
- Macedonia
- Government website
- eGovernment portal (in MacedonianMacedonian languageMacedonian is a South Slavic language spoken as a first language by approximately 2–3 million people principally in the region of Macedonia but also in the Macedonian diaspora...
) - eProcurement System
- Education Web Portal
- Netherlands
- Norway
- MinID – a personalised log-in system for accessing online public services from the national public sector
- Doffin – Database for Public Procurement
- MyPage – an online one-stop public service centre
- Norway.no -Gateway to the Public Sector
- Altinn – Portal for Public Reporting
- Centre for Information Security (NorSIS)
- Electronic Public Procurement Portal
- Norway Digital – the national geographical infrastructure
- Poland infrastructure components:
- Ministry of Interior and Administration
- Ministry of Infrastructure
- Electronic Platform of Public Administration Services ePUAP
- Public Procurement Office (in PolishPolish languagePolish is a language of the Lechitic subgroup of West Slavic languages, used throughout Poland and by Polish minorities in other countries...
) - Geoportal
- Portugal
- Romania
- Slovakia
- The Central Public Administration portal (in SlovakSlovak languageSlovak , is an Indo-European language that belongs to the West Slavic languages .Slovak is the official language of Slovakia, where it is spoken by 5 million people...
) - Ministry of Finance of the Slovak Republic
- The Central Public Administration portal (in Slovak
- Slovenia
- Spain:
- 060.es Portal (in SpanishSpanish languageSpanish , also known as Castilian , is a Romance language in the Ibero-Romance group that evolved from several languages and dialects in central-northern Iberia around the 9th century and gradually spread with the expansion of the Kingdom of Castile into central and southern Iberia during the...
) - @firma (in SpanishSpanish languageSpanish , also known as Castilian , is a Romance language in the Ibero-Romance group that evolved from several languages and dialects in central-northern Iberia around the 9th century and gradually spread with the expansion of the Kingdom of Castile into central and southern Iberia during the...
)
- 060.es Portal (in Spanish
- Sweden
- Turkey
- University of Manchester
- École Polytechnique Fédérale de Lausanne
- Örebro University
- University of Trento
- Koblenz-Landau University, Germany: