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Telephone call

 

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Telephone call



 
 
A telephone call is a connection over a telephone network between the calling party
Calling party

The calling party is a person who initiates a telephone call over the public switched telephone network, usually by dialing a telephone number....
 and the called party
Called party

The called party is a person who answers a telephone call. The person who initiates a telephone call is the calling party.In some situations, the called party may number more than one: such an instance is known as a conference call....
.

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Telephone

The telephone is a telecommunications device that is used to transmitter and receive electronically or digitally encoded sound between two or more people conversing....
 call may carry ordinary voice
Human voice

The human voice consists of sound Voice production by a human being using the vocal folds for Speech communication, singing, Laughter, crying, screaming, etc....
 transmission using a telephone, data transmission
Data transmission

Data transmission is the physical transfer of data from point-to-point often represented as an electro-magnetic Signal over a point-to-point or point-to-multipoint communication channel....
 when the calling party and called party are using modem
Modem

Modem is a peripheral device that modulation an analog carrier wave Signal to encode digital information, and also demodulation such a carrier signal to decode the transmitted information....
s, or facsimile
Fax

Fax is a telecommunications technology used to transfer copies of documents, especially using affordable devices operating over the telephone network....
 transmission when they are using fax
Fax

Fax is a telecommunications technology used to transfer copies of documents, especially using affordable devices operating over the telephone network....
 machines. The call may use land line, cell phone, satellite phone
Satellite phone

A satellite telephone, satellite phone, or satphone is a type of mobile phone that connects to orbiting satellites instead of terrestrial cell sites....
 or any combination thereof. Where a telephone call has more than one called party
Called party

The called party is a person who answers a telephone call. The person who initiates a telephone call is the calling party.In some situations, the called party may number more than one: such an instance is known as a conference call....
 it is referred to as a conference call
Conference call

A conference call is a telephone call in which the calling party wishes to have more than one called party listen in to the Sound portion of the call....
.






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Encyclopedia


A telephone call is a connection over a telephone network between the calling party
Calling party

The calling party is a person who initiates a telephone call over the public switched telephone network, usually by dialing a telephone number....
 and the called party
Called party

The called party is a person who answers a telephone call. The person who initiates a telephone call is the calling party.In some situations, the called party may number more than one: such an instance is known as a conference call....
.

Information transmission

A telephone
Telephone

The telephone is a telecommunications device that is used to transmitter and receive electronically or digitally encoded sound between two or more people conversing....
 call may carry ordinary voice
Human voice

The human voice consists of sound Voice production by a human being using the vocal folds for Speech communication, singing, Laughter, crying, screaming, etc....
 transmission using a telephone, data transmission
Data transmission

Data transmission is the physical transfer of data from point-to-point often represented as an electro-magnetic Signal over a point-to-point or point-to-multipoint communication channel....
 when the calling party and called party are using modem
Modem

Modem is a peripheral device that modulation an analog carrier wave Signal to encode digital information, and also demodulation such a carrier signal to decode the transmitted information....
s, or facsimile
Fax

Fax is a telecommunications technology used to transfer copies of documents, especially using affordable devices operating over the telephone network....
 transmission when they are using fax
Fax

Fax is a telecommunications technology used to transfer copies of documents, especially using affordable devices operating over the telephone network....
 machines. The call may use land line, cell phone, satellite phone
Satellite phone

A satellite telephone, satellite phone, or satphone is a type of mobile phone that connects to orbiting satellites instead of terrestrial cell sites....
 or any combination thereof. Where a telephone call has more than one called party
Called party

The called party is a person who answers a telephone call. The person who initiates a telephone call is the calling party.In some situations, the called party may number more than one: such an instance is known as a conference call....
 it is referred to as a conference call
Conference call

A conference call is a telephone call in which the calling party wishes to have more than one called party listen in to the Sound portion of the call....
. When two or more users of the network are sharing the same physical line, it is called a party line
Party line (telephony)

In twentieth century telephone systems, a party line is an arrangement in which two or more customers are connected directly to the same local loop....
 or Rural phone line.

Calls are usually placed through a network (such as the Public Switched Telephone Network
Public switched telephone network

The public switched telephone network is the network of the world's public circuit switching telephone networks, in much the same way that the Internet is the network of the world's public Internet protocol-based packet switching networks....
) provided by a commercial telephone company
Telephone company

A telephone company provides telecommunications services such as telephony and data communications. Most of the largest telcos, whatever their origins, are or were at one time nationalized or state-regulated monopoly....
. If the caller's wireline phone is directly connected to the calling party, when the caller takes their telephone off-hook
Off-hook

In telephony, the term off-hook has the following meanings:# The condition that exists when a telephone or other User instrument is in use, i.e., during dialing or communicating....
, the calling party's phone will ring. This is called a hot line or ringdown
Ringdown

Ringdown: In telephony, a method of Signalling an operator in which telephone ringing current is sent over the telephone line to operate a lamp or cause the operation of a self-locking relay known as a drop....
. Otherwise, the calling party is usually given a tone to indicate they should begin dialing the desired number. In some (now very rare) cases, the calling party cannot dial calls directly, and is connected to an operator
Telephone operator

A telephone operator is either* a person who provides assistance to a telephone caller, usually in the placing of operator assisted telephone calls such as calls from a pay phone, collect calls , calls which are billed to a credit card, station-to-station and person-to-person calls, and certain List of country calling codess which cannot...
 who places the call for them.

Most telephone calls in the world are set up using ISUP
ISDN User Part

The ISDN User Part or ISUP is part of the Signaling System 7 which is used to set up telephone calls in PSTN. It is specified by the ITU-T as part of the Q.76x series, American National Standards Institute and Telcordia former Bellcore GR-246 series....
 messages or one of its variants between telephone exchange
Telephone exchange

In the field of telecommunications, a telephone exchange or telephone switch is a system of electronic components that connects telephone calls....
s to establish the end to end connection.

Costs


Some types of calls are not charged, such as local call
Local call

In telephony, the term local call has the following meanings:# Any telephone call using a single telephone exchange; that is, not traveling to another telephone network;...
s (and Internal calls) dialled directly by a telephone subscriber in Canada
Canada

Canada is a country occupying most of northern North America, extending from the Atlantic Ocean in the east to the Pacific Ocean in the west and northward into the Arctic Ocean....
, the United States
United States

The United States of America is a Federal government constitutional republic comprising U.S. state and a federal district. The country is situated mostly in central North America, where its Contiguous United States and Washington, D.C., the Capital districts and territories, lie between the Pacific Ocean and Atlantic Oceans, Borders of the U...
, Hong Kong
Hong Kong

Hong Kong , officially the Hong Kong Special Administrative Region, is a territory located in Southern China in East Asia, bordering the province of Guangdong to the north and facing the South China Sea to the east, west and south....
, United Kingdom
United Kingdom

The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom , the UK or Britain,is a sovereign state located off the northwestern coast of continental Europe....
, Ireland
Ireland

Ireland is the List of islands by area in Europe, and the twentieth-largest island in the world. It lies to the north-west of continental Europe and is surrounded by hundreds of islands and islet....
 or New Zealand
New Zealand

New Zealand is an island country in the south-western Pacific Ocean comprising two main landmasses , and numerous Islands of New Zealand, most notably Stewart Island/Rakiura and the Chatham Islands....
 (Residential subscribers only). In most other areas, all telephone calls are charged a fee for the connection. Fees depend on the provider of the service, the type of service being used (a call placed from a landline
Landline

A landline, main line or fixed-line is a telephone line which travels through a solid medium, either metal wire or optical fibre. This is distinguished from a mobile phone, where the medium used is the radio waves....
 or wired telephone will have one rate, and a call placed from a mobile telephone will have a different rate) and the distance between the calling and the called parties. In most circumstances, the calling party pays this fee. However, in some circumstances such as a reverse charge
Reverse charge

Reverse charge may mean:* In placing telephone calls, reversing charges is also known as a Collect call.* With rechargeable batteries, a mistake in use or charging may lead to Reverse charging....
 or collect call
Collect call

A collect call in the USA and Canada or reverse charge call in the UK and other countries is a telephone call in which the calling party wants to place a call at the called party's expense....
, the called party pays the cost of the call. In some circumstances, the caller pays a flat rate charge for the telephone connection and does not pay any additional charge for all calls made. Telecommunication liberalization has been established in several countries to allows customers to keep their local phone provider and use an alternate provider for a certain call in order to save money.

Placing a call


A typical phone call is placed by picking the phone handset up off the base and holding the handset so that the hearing end is next to the user's ear and the speaking end is within range of the mouth. Headsets are becoming more and more common, especially in car headsets, thus changing the way that people are conducting telephone calls in modern times.

In addition to the traditional method of placing a telephone call, newer ways today enable various methods for initiating a telephone call. The technology of Voice over IP VoIP allows calls to be made through a PC
Personal computer

A personal computer is any general-purpose computer whose original sales price, size, and capabilities make it useful for individuals, and which is intended to be operated directly by an end user, with no intervening computer operator....
, like with the service of Skype
Skype

Skype is software that allows users to make voice over Internet Protocol. Calls to other users of the service and to free-of-charge numbers are free, while calls to other landlines and mobile phones can be made for a fee....
. Other services enable callers to initiate a telephone call without exchanging their phone numbers through a third party.

Tones


Preceding, during, and after a traditional telephone call is placed, certain tones signify the progress and status of the telephone call:
  • a dial tone
    Dial tone

    A dial tone is a telephony Signalling used to indicate that the telephone exchange is working, has recognized an off-hook, and is ready to accept a call....
     signifying that the system is ready to accept a telephone number
    Telephone number

    A telephone number or phone number is a sequence of numbers used to call from one telephone line to another in a telephone network. When telephone numbers were invented, they were short - as few as two or three digits - and were used by people to call a few neighbors....
     and connect the call
  • either:
    • a ringing tone
      Ringback tone

      A Ring-back Tone or Audible Ringing Tone is the audible ringing that is heard on the telephone line by the calling party after dialing and prior to the call being answered at the receiving end....
       signifying that the calling party has yet to answer the telephone
    • a busy signal (or engaged tone) signifying that the calling party's telephone is being used in a telephone call to another person (or is "off the hook" though no number has been dialled, ie the customer does not want to be disturbed)
    • a fast busy signal (or overflow busy tone) signifying that there is congestion in the telephone network, or possibly that the calling subscriber has delayed too long in dialling all the necessary digits. The fast busy signal is generally twice as fast as the normal busy signal.
  • status tones
    Status tones

    Status Tones are short tones that are generated and placed on the Telephone Line while a call is being initiated, while it is being conducted, and while it is being monitored by a third party to inform all on the line of an actve or defined event....
     such as STD notification tones (to inform the caller that the telephone call is being trunk dialled
    Subscriber trunk dialling

    Subscriber trunk dialling is a term for the United Kingdom telephone system allowing subscribers to dial trunk calls without Telephone operator assistance....
     at a greater cost to the calling party), minute minder beeps (to inform the caller of the relative duration of the telephone call on calls that are charged on a time basis), and others
  • a tone (sometimes the busy signal, often the dial tone) to signify that the called party has hung up.
  • tones used by earlier inband
    In-band signaling

    In telecommunications, in-band signaling is the sending of metadata and signalling in the same band, on the same channel, as used for data....
     telephone switching systems were simulated by a Red box or a blue box used by "phone phreaks
    Phreaking

    Phreaking is a slang term coined to describe the activity of a subculture of people who study, experiment with, or explore telecommunication systems, like equipment and systems connected to public telephone networks....
    " to illegally make or receive free trunk/toll calls..


Unwanted calls


Unsolicited telephone calls are a modern nuisance. Common kinds of unwanted calls include prank call
Prank call

A prank call, also known as a crank call, is a form of practical joke committed over the telephone. As with all practical jokes, prank calls are generally done for humorous effect....
s, telemarketing
Telemarketing

Telemarketing is a method of direct marketing in which a salesperson solicits to prospective customers to buy product or Service , either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call....
 calls, and obscene phone call
Obscene phone call

An obscene phone call is an unsolicited telephone call where the caller attempts to annoy or frighten the called party, usually by sexual or foul language....
s. Caller ID
Caller ID

Caller ID, known also as Caller Identification , or more properly Calling Number Identification , is a telephone Custom Local Area Signaling Services, available on POTS lines, that transmits a caller number to the called party's telephone equipment during the ringing signal, or when the call is being set up but before the call i...
 provides some protection against unwanted calls, but can still be turned off by the calling party. Even where end-user Caller ID is not available, calls are still logged, both in billing records at the originating telco and via automatic number identification
Automatic number identification

Automatic Number Identification is a feature of telephony intelligent network Custom Local Area Signaling Services that permits subscribers to display or capture the telephone numbers of calling parties....
, so the perpetrator's phone number can still be discovered in many cases. However, this does not provide complete protection: harassers can use payphones, in some cases, automatic number identification itself can be spoofed or blocked, and mobile telephone abusers can (at some cost) use "throwaway" phones or SIMs.

Patents


  • Rabinow, J., -- "Telephone call indicator" -- November 12, 1957


See also

  • Teletraffic engineering
    Teletraffic engineering

    Teletraffic engineering is the application of traffic engineering theory to telecommunications. Teletraffic engineers use their basic knowledge of statistics including Queueing theory, the nature of traffic, their practical models, their measurements and simulations to make predictions and to plan telecommunication networks at minimum total c...
  • Call completion
    Call completion

    Call Completion is a telephony feature allowing some form of alternative interaction between parties who cannot converse directly with each other....