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NICE Systems (NASDAQ: NICE) is an Israel
Israel

Israel officially the State of Israel , is a country in the Middle East located on the eastern shore of the Mediterranean Sea. It borders Lebanon in the north, Syria in the northeast, Jordan in the east, and Egypt on the southwest, and contains geographically diverse features within its relatively small area....
i technology company based in Ra'annana, Israel
Israel

Israel officially the State of Israel , is a country in the Middle East located on the eastern shore of the Mediterranean Sea. It borders Lebanon in the north, Syria in the northeast, Jordan in the east, and Egypt on the southwest, and contains geographically diverse features within its relatively small area....
 and Rutherford, New Jersey
Rutherford, New Jersey

Rutherford is a Borough in Bergen County, New Jersey, United States. As of the United States 2000 Census, the borough population was 18,110.Rutherford was formed as a borough by an Act of the New Jersey Legislature on September 21, 1881, from portions of Union Township, Bergen County, New Jersey, based on the results of a referendum held o...
 which specializes in emotion-sensitive software
Emotion-sensitive software

Emotion-sensitive software is software specifically designed to target and monitor emotional response in a human being. Some software measures anger by comparing the pitch of a voice to a regular, or calm, Pitch ....
 and call monitoring-systems for security organisations and corporations worldwide including the New York Police Department, Vodafone
Vodafone

Vodafone is a mobile network operator with its headquarters in Newbury, Berkshire, Berkshire, England, UK. It is the largest mobile telecommunications network company in the world by turnover and has a market value of about ?75 billion ....
, and Citibank
Citibank

Citibank is a major international bank, founded in 1812 as the City Bank of New York, later First National City Bank of New York. Citibank is now the consumer banking arm of financial services giant Citigroup, one of the largest companies in the world....
.

Nice Systems is headed by Haim Shani (CEO). It has corporate Offices spread across all regions i.e. Americas, EMEA and APAC.

Products
The NICE software records calls, monitors quality, and detects emotion.






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Encyclopedia


NICE Systems (NASDAQ: NICE) is an Israel
Israel

Israel officially the State of Israel , is a country in the Middle East located on the eastern shore of the Mediterranean Sea. It borders Lebanon in the north, Syria in the northeast, Jordan in the east, and Egypt on the southwest, and contains geographically diverse features within its relatively small area....
i technology company based in Ra'annana, Israel
Israel

Israel officially the State of Israel , is a country in the Middle East located on the eastern shore of the Mediterranean Sea. It borders Lebanon in the north, Syria in the northeast, Jordan in the east, and Egypt on the southwest, and contains geographically diverse features within its relatively small area....
 and Rutherford, New Jersey
Rutherford, New Jersey

Rutherford is a Borough in Bergen County, New Jersey, United States. As of the United States 2000 Census, the borough population was 18,110.Rutherford was formed as a borough by an Act of the New Jersey Legislature on September 21, 1881, from portions of Union Township, Bergen County, New Jersey, based on the results of a referendum held o...
 which specializes in emotion-sensitive software
Emotion-sensitive software

Emotion-sensitive software is software specifically designed to target and monitor emotional response in a human being. Some software measures anger by comparing the pitch of a voice to a regular, or calm, Pitch ....
 and call monitoring-systems for security organisations and corporations worldwide including the New York Police Department, Vodafone
Vodafone

Vodafone is a mobile network operator with its headquarters in Newbury, Berkshire, Berkshire, England, UK. It is the largest mobile telecommunications network company in the world by turnover and has a market value of about ?75 billion ....
, and Citibank
Citibank

Citibank is a major international bank, founded in 1812 as the City Bank of New York, later First National City Bank of New York. Citibank is now the consumer banking arm of financial services giant Citigroup, one of the largest companies in the world....
.

Nice Systems is headed by Haim Shani (CEO). It has corporate Offices spread across all regions i.e. Americas, EMEA and APAC.

Products


The NICE software records calls, monitors quality, and detects emotion. Levels of emotion can be set to trigger detectors. Calls can be automatically flagged for more careful study by company managers. The level of emotion is measured by changes in scale and rate of voice pitch
Pitch (music)

Pitch represents the perceived fundamental frequency of a sound. It is one of the three major auditory system attributes of sounds along with loudness and timbre....
, and by the number of interruptions. The program also looks at eight other elements of speech, but NICE Systems does not name them publicly.

The firm is a provider of Insight from Interactions, offering performance management and interaction analytics solutions for the enterprise and public safety and security markets. Interaction analytics are performed on unstructured multimedia content - from telephony, web, radio and video communications. NICE has over 24,000 customers in 100 countries, including over 75 of the Fortune 100 companies. NICE's Insight from Interactions solutions are used throughout the contact center and enterprise sector, and in public safety and security organizations.

Markets


Enterprise Interactive Solutions segment


In its Enterprise Interactive Solutions segment, NICE operates with Call center solutions focusing on recording interactions, performing quality monitoring and helping agents with training and feedback.

NICE also provides advanced analytics features such as Voice analytics with Wordspotting emotion detection. NICE solutions are aimed to be End-user friendly and at the same time provide value to call centers and financial institutions.

Public Safety and Security segment

In its Public Safety and Security segment, NICE provides advanced video surveillance and control services which allow for the remote evaluation of objects, vehicles and individuals.

Global Reach, Local Expertise: NICE's world-wide activities are organized by regions -North America, Asia/Pacific (APAC) and Europe/Middle East/Africa (EMEA).

Competitors


NICE competes with Verint Systems and eTalk

Acquisitions and Mergers

NICE has made a number of acquisitions in the past few years, totaling $590m from 2005-2008, including cash & stock paid:

June 1, 2005 - acquired Dicatphone's Communications Recording Systems (CRS) assets for $42m.

September 1, 2005 - acquired Hannamax Hi-Tech for $3m.

January 4, 2006 - acquired FAST Video Security for $33m.

May 22, 2006 - acquired Performix for $14m.

July 7, 2006 - acquired IEX for $205m.

August 30, 2007 - acquired Actimize for $281m.

April 8, 2008 - acquired Quality Plus Group for $12m.

Major Customers


NICE's solutions serve over 24,000 customers worldwide, including over 75 of the Fortune 100 companies. Major clients include:

Enterprise Sector


  • American Express
    American Express

    American Express Company , sometimes known as "AmEx" or "Amex", is a Diversification global financial services company that is headquartered in New York City, New York....
  • Citibank
    Citibank

    Citibank is a major international bank, founded in 1812 as the City Bank of New York, later First National City Bank of New York. Citibank is now the consumer banking arm of financial services giant Citigroup, one of the largest companies in the world....
  • Federal Express
  • Genpact
    Genpact

    Genpact , is a Business process outsourcing company in India. It was formerly a GE owned company called GE Capital International Services or GECIS....
  • GE Capital India
  • NCO Group
    NCO Group

    NCO Group, Inc. , based in Horsham, PA, is a collection agency that manages customer service, outsourcing and accounts receivable for its clients....
  • Nextel
  • Time Warner
    Time Warner

    Time Warner Inc. is the world's third largest media and entertainment Conglomerate by market capitalization , headquartered in the Time Warner Center in New York City....
  • Vodafone
    Vodafone

    Vodafone is a mobile network operator with its headquarters in Newbury, Berkshire, Berkshire, England, UK. It is the largest mobile telecommunications network company in the world by turnover and has a market value of about ?75 billion ....


Public Sector


  • Air Traffic Authorities (FAA)
  • Bank of England
    Bank of England

    The Bank of England is the central bank of the United Kingdom and is the model on which most modern, large central banks have been based. Since 1946 it has been a Nationalisation institution....
  • Los Angeles Police Department
    Los Angeles Police Department

    The Los Angeles Police Department is the law enforcement agency of the city of Los Angeles, California, California. With nearly 9,900 officers and more than 3,000 female staff, covering an area of with a population of more than 3.8 million people, it is the fifth largest law enforcement agency in the United States ....
  • European Space Agency
    European Space Agency

    The European Space Agency , established in 1975, is an intergovernmentalism organisation dedicated to the Space exploration, currently with 18 member states....
     (ESA)
  • Fire Department of New York
  • New Jersey Transit
    New Jersey Transit

    The New Jersey Transit Corporation is a statewide public transportation system serving the U.S. state of New Jersey, United States, and Orange County, New York and Rockland County, New York counties in New York....
     (Public Transportation)
  • New York Police Department (NYPD)
  • Parliament House
    Parliament House

    Parliament House may refer to:...
    , Canberra, Australia
  • Philadelphia Police Department
    Philadelphia Police Department

    The Philadelphia Police Department is the law enforcement agency responsible for law enforcement and investigations within the City of Philadelphia, Pennsylvania....


External links