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Convergys Corporation is a multi-national corporation that provides relationship management solutions, outsourced customer and HR management solutions, consulting and professional services, billing services, and multichannel self-care technology solutions to its clients. Most of its clients are companies in the telecommunications, financial services, technology, government, and employee care markets.

company grew from Cincinnati Bell
Cincinnati Bell

Cincinnati Bell is the dominant telephone company for Cincinnati and Cincinnati-Northern Kentucky metropolitan area in the U.S. states of Ohio, Indiana and Kentucky....
 Information Systems and MATRIXX, both subsidiaries
Subsidiary

A subsidiary, in business matters, is an entity that is controlled by a bigger and more powerful entity. The controlled entity is called a company , corporation, or limited liability company, and the controlling entity is called its parent ....
 of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO
Initial public offering

Initial public offering , also referred to simply as a "public offering" or "flotation," is when a company issues common stock or Share to the public for the first time....
 in 1998 made it a fully independent company.






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Convergys Corporation is a multi-national corporation that provides relationship management solutions, outsourced customer and HR management solutions, consulting and professional services, billing services, and multichannel self-care technology solutions to its clients. Most of its clients are companies in the telecommunications, financial services, technology, government, and employee care markets.

History

The company grew from Cincinnati Bell
Cincinnati Bell

Cincinnati Bell is the dominant telephone company for Cincinnati and Cincinnati-Northern Kentucky metropolitan area in the U.S. states of Ohio, Indiana and Kentucky....
 Information Systems and MATRIXX, both subsidiaries
Subsidiary

A subsidiary, in business matters, is an entity that is controlled by a bigger and more powerful entity. The controlled entity is called a company , corporation, or limited liability company, and the controlling entity is called its parent ....
 of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO
Initial public offering

Initial public offering , also referred to simply as a "public offering" or "flotation," is when a company issues common stock or Share to the public for the first time....
 in 1998 made it a fully independent company. Since then, Convergys' headquarters in Cincinnati, Ohio
Cincinnati, Ohio

Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County, Ohio. The municipality is located in southwestern Ohio and is situated on the Ohio River at the Ohio-Kentucky border....
, has acquired
Takeover

In business, a takeover is the purchase of one company by another . In the UK, the term refers to the acquisition of a public company whose shares are listed on a stock exchange, in contrast to the mergers and acquisitions of a private company....
 numerous companies and expanded its business to employ nearly 75,000 employees who serve clients in more than 70 countries, speaking more than 35 languages, from 79 sites across North America, Europe, the Middle East, Asia (most notably in India and the Philippines), the Pacific, and Latin America. Convergys provides Customer support to companies like General Motors
General Motors

General Motors Corporation , founded in 1908, is the world's second-largest automaker after Toyota, ranked by 2008 global unit sales. GM was the global sales leader for 77 consecutive calendar years from 1931 to 2008....
 and Comcast
Comcast

Comcast Corporation is the largest cable television company, the second largest Internet service provider and the fourth largest telephone service provider in the United States....
.

Key milestones as a public company

1998 - Convergys was formed from MATRIXX Marketing and Cincinnati Bell Information Systems (CBIS), two subsidiaries of the Cincinnati Bell Inc.holding company. Goes public with $0.9M in revenues.

1999 - Convergys completed its spin-off from Cincinnati Bell Inc. Cincinnati Bell distributed approximately 137 million shares of Convergys common stock to shareholders to complete the spin-off.

1998 - Convergys acquires AT&T Solutions Customer Care, with 4,500 employees.

1999 - Convergys acquires Microsoft Technical Solutions, U.S., with 215 employees.

2001 - Convergys acquires Geneva Technology Ltd., Cambridge, U.K., with 402 employees.

2004 - Convergys acquires DigitalThink, San Francisco, CA, Hyderabad,and Bangalore, India, with 375 employees.

2004 - Convergys acquires Encore Receivables Management, Inc., Olathe, KS, Lenexa, KS and Las Vegas, NV, with 1,100 employees.

2005 - Convergys acquires Deloitte’s Finance & Accounting (“F&A”)Business Process Outsourcing Business, Tulsa, OK, with 140 employees.

2006 - Convergys acquires Asturias HR Service Center (acquisition from DuPont), with 100 employees.

2008 - Convergys acquires Shanghai Hong Xun Software Co., Ltd. from BMI Asia Inc. with 70 employees.

2008 - Today, Convergys is a Fortune 500 company with $2.8B in revenue. Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for the 8th year running. They have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and their global headquarters in Cincinnati, Ohio.

2008 - In October 2008, Convergys' Canadian division was named one of Manitoba's Top Employers
Manitoba's Top Employers

Manitoba's Top Employers is an annual competition that recognizes the best places to work in Manitoba. Published annually since October 2006, the designation singles out the employers in the province that lead their industries in creating forward-thinking workplaces with progressive human resources policies....
, which was announced by the Winnipeg Free Press
Winnipeg Free Press

The Winnipeg Free Press is a daily broadsheet newspaper in Winnipeg, Manitoba, Manitoba. Founded in 1872, as the Manitoba Free Press, it is the oldest newspaper in western Canada....
 newspaper.

Recent news

  • Convergys Delivers Record Revenue of $2.8 Billion and Record EPS of $1.23 in 2007
  • Convergys Upgrades Nawras
    Nawras

    Nawras is a mobile communications provider in the Sultanate of Oman. The services were commercially launched on 16 March 2005 in the market previously occupied by a sole operator Omantel....
     Telecom’s Billing and Customer Care Platform
  • Indonesian Telecom Company Goes Live with Convergys Billing and Care Platform for Pre- and Post-Paid Services
  • Convergys Implements Relationship Management Solutions For AT&T Mobility [Convergys Dynamic Decisioning Solution (DDS)]
  • Convergys to Provide Customer Intelligence Solutions To Global Financial Services Firm
  • Convergys Corporation Provides Bouygues Telecom
    Bouygues Télécom

    Bbox Bouygues Telecom is a professional road bicycle racing cycling team that competes on the UCI ProTour. Its sponsor, Bouygues T?l?com , is a French mobile phone company....
    's Billing System
  • Convergys Helps Telecom Egypt
    Telecom Egypt

    Telecom Egypt or Telecom Egypt SAE , is Egypt?s main Telephone company. It started in 1854 with the first telegraph line in Egypt. In 1998, it replaced the former Arab Republic of Egypt National Telecommunication Organization ....
     Re-Engineer Billing Processes
  • Convergys to Provide Starbucks
    Starbucks

    Starbucks Corporation is an international coffee and List of coffeehouse chains based in Seattle, Washington, United States. Starbucks is the largest coffeehouse company in the world, with 16,120 stores in 44 countries....
     with HR Services
  • Convergys to Provide Johnson & Johnson
    Johnson & Johnson

    Johnson & Johnson is a global United States pharmaceutical, medical devices and consumer packaged goods manufacturer founded in 1886. Its common stock is a component of the Dow Jones Industrial Average and the company is listed among the Fortune 500....
     with HR Services


Services

Convergys Global Consulting offers solutions across a wide range of market and business issues:

Revenue Generation: Maximise opportunities to increase revenue through acquiring and growing high-value customers

Revenue Protection: Understand key drivers of customer satisfaction, loyalty and retention in order to proactively defend market share and revenue

Operational Performance: Measure and benchmark operational performance to highlight and capitalise on opportunities to improve workforce productivity, operational efficiency and quality of service

Contact Optimization: Gather and use intelligence from customer and employee contacts to improve business performance and operations while decreasing costs

Technology Optimization: Apply technology and business process, usability, customer experience analysis and architectural expertise to deploy and refine technology that improves quality of service and maximizes ROI.

Customer Solutions

Customer Service: Consumer Support, Business-to-Business Support, Technical Support, Back Office, Customer Management Effectiveness
Customer Acquisition: Direct Response, Sales and Order Support, Back Office, Customer Management Effectiveness
Customer Retention: Loyalty and Churn Management, Back Office, Customer Management Effectiveness, Convergent Rating, Charging and Billing

HR Solutions

HR Business Process Outsourcing: Recruiting and Resourcing, Compensation, HR Administration, Payroll Benefits, Organizational Development, Learning, Workforce Intelligence, Enabling Services

Recognition and Awards


Convergys has been recognized with a number of prestigious awards from 2001 to 2007. Its current awards include:

  • InformationWeek 500 - Top 10 Companies for Innovative Use of Technology
  • Fortune - Most Admired Companies (for 8 years running)
  • Fortune - Most Admired Company in Diversified Outsourcing
  • KLD Domini 400 - Top 400 Companies that Demonstrate Leadership in CSR
  • Training Industry Inc - Top 20 Most Influential Training Professionals
  • CRM Magazine - Outsourcing Services - Service Leader Award


See also

  • Call centre
    Call centre

    File:An Indian call center.jpgA call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone....
  • Telemarketing
    Telemarketing

    Telemarketing is a method of direct marketing in which a salesperson solicits to prospective customers to buy product or Service , either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call....


External links