West Corporation
Encyclopedia
West Corporation is an American
company that is a provider of outsourced
services, including customer relationship management
(CRM) services, conference call
services, privatized 911
service, automated
business telephone systems , systems integration, help desk
s, business-to-business
sales, responses to advertisements, and debt collection.
West Corporation is headquartered in Omaha, Nebraska
and currently employs approximately 35,000. The company was founded in 1986.
West subsidiaries include:
On April 22, 2011 West announced it was purchasing Louisville, Kentucky
based Smoothstone IP Communications for $120m
United States
The United States of America is a federal constitutional republic comprising fifty states and a federal district...
company that is a provider of outsourced
Outsourcing
Outsourcing is the process of contracting a business function to someone else.-Overview:The term outsourcing is used inconsistently but usually involves the contracting out of a business function - commonly one previously performed in-house - to an external provider...
services, including customer relationship management
Customer relationship management
Customer relationship management is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing,...
(CRM) services, conference call
Conference call
A conference call is a telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call. The conference calls may be designed to allow the called party to participate during the call, or the call may be set up so that the called party...
services, privatized 911
911
Year 911 was a common year starting on Tuesday of the Julian calendar.-Africa:* Rebellion of the Kutama Berbers against the Fatimid Caliphate...
service, automated
Automation
Automation is the use of control systems and information technologies to reduce the need for human work in the production of goods and services. In the scope of industrialization, automation is a step beyond mechanization...
business telephone systems , systems integration, help desk
Help desk
A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and e-mail. There are also in-house help desks geared toward providing the same kind...
s, business-to-business
Business-to-business
Business-to-business describes commerce transactions between businesses, such as between a manufacturer and a wholesaler, or between a wholesaler and a retailer...
sales, responses to advertisements, and debt collection.
West Corporation is headquartered in Omaha, Nebraska
Omaha, Nebraska
Omaha is the largest city in the state of Nebraska, United States, and is the county seat of Douglas County. It is located in the Midwestern United States on the Missouri River, about 20 miles north of the mouth of the Platte River...
and currently employs approximately 35,000. The company was founded in 1986.
West subsidiaries include:
- InterCallInterCallInterCall, a subsidiary of West Corporation, is a conferencing and collaboration service provider. The company claims a customer base of over 1.7 million individual conference leaders in more than 75,000 organizations, 94% of Fortune 100, 88% of the Fortune 500 and 74% of the Fortune 1000.InterCall...
, a teleconferencing service provider. - IntradoIntradoIntrado Inc. Intrado Inc. provides 9-1-1 and emergency communications infrastructure, systems and services to telecommunications service providers and government public safety agencies in the United States and worldwide. Over 200 million calls are made to 9-1-1 annually. Intrado’s customers...
, a supplier of telecommunications products and services to 911 systems in North AmericaNorth AmericaNorth America is a continent wholly within the Northern Hemisphere and almost wholly within the Western Hemisphere. It is also considered a northern subcontinent of the Americas...
, founded in 1979 as SCC Communications and acquired by West Corporation in 2006. Intrado was publicly traded on NASDAQNASDAQThe NASDAQ Stock Market, also known as the NASDAQ, is an American stock exchange. "NASDAQ" originally stood for "National Association of Securities Dealers Automated Quotations". It is the second-largest stock exchange by market capitalization in the world, after the New York Stock Exchange. As of...
beginning in 1998 under the ticker symbol TRDO.
On April 22, 2011 West announced it was purchasing Louisville, Kentucky
Louisville, Kentucky
Louisville is the largest city in the U.S. state of Kentucky, and the county seat of Jefferson County. Since 2003, the city's borders have been coterminous with those of the county because of a city-county merger. The city's population at the 2010 census was 741,096...
based Smoothstone IP Communications for $120m