Voxeo
Encyclopedia
Voxeo Corporation is a technology company that specializes in providing development platforms for unified customer experience (self-service) and unified communications (real time communications) applications. Voxeo's products are all available as SaaS
/ Platform as a service
(public cloud), on-premise software (private cloud), or hybrid clouds that combine the public-cloud and on-premise components. Voxeo products include:
Customers have developed a wide range of applications on Voxeo's platform, ranging from traditional customer service IVR systems to conferencing systems to outbound notification systems. As of September 2011, the company reported that over 220,000 developers have joined Voxeo's developer programs.
Voxeo is headquartered in Orlando, Florida
with main offices in Cologne, Germany, Beijing, China, London, UK and San Francisco, USA.
and others.. In September 2004, an employee- and management-led buyout of the investment firms moved the company into being an employee-owned private company, a status that continues today.
Voxeo has grown its services through both internal development and acquisition. In October 2005, Voxeo acquired the VoiceXML
IVR platform and customers of Vocomo. In May 2006, Voxeo launched a European subsidiary. and followed that in July 2006 with the acquisition of VoiceReady, which provided Voxeo with their Designer graphical tool.. In August 2008, Voxeo acquired Micromethod Technologies of Beijing China, gaining a presence in Asia and also SIP Servlet technology.. In December 2008, Voxeo announced the acquisition of VoiceObjects of Cologne, Germany, adding a rich application development tool to Voxeo's portfolio.. Those acquisitions were followed by hosted IM application provider IMiifed in May 2009, open source telephony framework Adhearsion in July 2009, Motorola's VoiceXML browser business in October 2009, and web collaboration platform Clackpoint in January 2010. Voxeo acquired cloud communications platform Teleku in August 2010 and application provider WebForPhone in November 2010.
Over the years Voxeo has received industry recognition, recently including placement in Gartner's Magic Quadrant for IVR in 2008, listing as one of only two "shortlist" vendors by analyst firm Datamonitor in 2009, and receiving the highest rating of "Strong Positive" in Gartner's 2011 Marketscope for IVR Systems and Enterprise Voice Portals.
Competitors include Tellme Networks
, West Corporation
, Genesys
, Avaya
and others.
services in 2000 and then offered a premise platform in 2006. In March 2009, Voxeo launched the Tropo.com platform that allows developers to create voice/telephony applications using the languages of Ruby, Python, PHP, Groovy and Javascript or via a WebAPI that utilizes a request-response model and talks to an application running on a web server using HTTP and JSON. In May 2011, Voxeo launched SMSified, a new service for developers wanting to build inbound and outbound SMS/text messaging applications.
The Voxeo platform is based on open standards like VoiceXML
, CCXML, and SIP
and the company puts a strong emphasis on standards. Voxeo employee Dan Burnett chairs the W3C Voice Browser Working Group and is Co-Editor-In-Chief of VoiceXML 3. CTO RJ Auburn chairs the W3C CCXML working group.
Saas
SAAS is an abbreviation for* Social Accountability Accreditation Services* Software as a service * Student Awards Agency for Scotland* Seattle Academy of Arts and Sciences* South Australian Ambulance Service...
/ Platform as a service
Platform as a service
Platform as a service is a category of cloud computing services that provide a computing platform and a solution stack as a service...
(public cloud), on-premise software (private cloud), or hybrid clouds that combine the public-cloud and on-premise components. Voxeo products include:
- Prophecy Interactive Voice Response (IVR) platform
- VoiceObjectsVoiceObjectsVoiceObjects is a company that produces VXML-based self-service phone portals which personalize each caller’s experience and provide mobile access that integrates voice recognition, touch-tone response, text and mobile web....
multi-channel (IVR, SMS, IM, web, social) service creation environment - PRISM SIP/HTTP/XMPP JavaJavaJava is an island of Indonesia. With a population of 135 million , it is the world's most populous island, and one of the most densely populated regions in the world. It is home to 60% of Indonesia's population. The Indonesian capital city, Jakarta, is in west Java...
application server and media server (previously SIPmethod) - Tropo multi-lingual cloud-based communications platform for voice, SMS, IM and Twitter
- IMified hosted instant messaging application development and deployment platform
- SMSified hosted SMS (text messaging) application development and deployment platform
- Phono web-based softphone and coloboration SDK
Customers have developed a wide range of applications on Voxeo's platform, ranging from traditional customer service IVR systems to conferencing systems to outbound notification systems. As of September 2011, the company reported that over 220,000 developers have joined Voxeo's developer programs.
Voxeo is headquartered in Orlando, Florida
Orlando, Florida
Orlando is a city in the central region of the U.S. state of Florida. It is the county seat of Orange County, and the center of the Greater Orlando metropolitan area. According to the 2010 US Census, the city had a population of 238,300, making Orlando the 79th largest city in the United States...
with main offices in Cologne, Germany, Beijing, China, London, UK and San Francisco, USA.
History
Voxeo was founded by Jonathan Taylor and others in 1999 with the goal of making it easy for web developers to create telephony applications. In 2000 and 2001, the company received around $40 million in investments from Crosspoint Venture Partners, the Mayfield FundMayfield Fund
Mayfield Fund is one of the oldest venture capital firms in the US, focusing on early-stage to growth-stage investments in information technology companies with a focus on enterprise software, Internet consumer & media services, and communications....
and others.. In September 2004, an employee- and management-led buyout of the investment firms moved the company into being an employee-owned private company, a status that continues today.
Voxeo has grown its services through both internal development and acquisition. In October 2005, Voxeo acquired the VoiceXML
VoiceXML
VoiceXML is the W3C's standard XML format for specifying interactive voice dialogues between a human and a computer. It allows voice applications to be developed and deployed in an analogous way to HTML for visual applications. Just as HTML documents are interpreted by a visual web browser,...
IVR platform and customers of Vocomo. In May 2006, Voxeo launched a European subsidiary. and followed that in July 2006 with the acquisition of VoiceReady, which provided Voxeo with their Designer graphical tool.. In August 2008, Voxeo acquired Micromethod Technologies of Beijing China, gaining a presence in Asia and also SIP Servlet technology.. In December 2008, Voxeo announced the acquisition of VoiceObjects of Cologne, Germany, adding a rich application development tool to Voxeo's portfolio.. Those acquisitions were followed by hosted IM application provider IMiifed in May 2009, open source telephony framework Adhearsion in July 2009, Motorola's VoiceXML browser business in October 2009, and web collaboration platform Clackpoint in January 2010. Voxeo acquired cloud communications platform Teleku in August 2010 and application provider WebForPhone in November 2010.
Over the years Voxeo has received industry recognition, recently including placement in Gartner's Magic Quadrant for IVR in 2008, listing as one of only two "shortlist" vendors by analyst firm Datamonitor in 2009, and receiving the highest rating of "Strong Positive" in Gartner's 2011 Marketscope for IVR Systems and Enterprise Voice Portals.
Competitors include Tellme Networks
Tellme Networks
Tellme. Networks, Inc. is a company founded in 1999 by Mike McCue and Angus Davis, based out of Mountain View, California, in the United States, that specializes in telephone-based applications....
, West Corporation
West Corporation
West Corporation is an American company that is a provider of outsourced services, including customer relationship management services, conference call services, privatized 911 service, automated business telephone systems , systems integration, help desks, business-to-business sales, responses...
, Genesys
Genesys
Genesys may refer to:* Genesys Conferencing* Genesys Works* Genesys...
, Avaya
Avaya
Avaya Inc. is a privately held computer networking, information technology and telecommunications company that is a global provider of business communications systems. The international head quarters is in Basking Ridge, New Jersey, United States...
and others.
Services
Voxeo provides the Prophecy application platform for premise deployment or via its global hosted infrastructure. The company began initially providing hosted/SaaSSaas
SAAS is an abbreviation for* Social Accountability Accreditation Services* Software as a service * Student Awards Agency for Scotland* Seattle Academy of Arts and Sciences* South Australian Ambulance Service...
services in 2000 and then offered a premise platform in 2006. In March 2009, Voxeo launched the Tropo.com platform that allows developers to create voice/telephony applications using the languages of Ruby, Python, PHP, Groovy and Javascript or via a WebAPI that utilizes a request-response model and talks to an application running on a web server using HTTP and JSON. In May 2011, Voxeo launched SMSified, a new service for developers wanting to build inbound and outbound SMS/text messaging applications.
The Voxeo platform is based on open standards like VoiceXML
VoiceXML
VoiceXML is the W3C's standard XML format for specifying interactive voice dialogues between a human and a computer. It allows voice applications to be developed and deployed in an analogous way to HTML for visual applications. Just as HTML documents are interpreted by a visual web browser,...
, CCXML, and SIP
Session Initiation Protocol
The Session Initiation Protocol is an IETF-defined signaling protocol widely used for controlling communication sessions such as voice and video calls over Internet Protocol . The protocol can be used for creating, modifying and terminating two-party or multiparty sessions...
and the company puts a strong emphasis on standards. Voxeo employee Dan Burnett chairs the W3C Voice Browser Working Group and is Co-Editor-In-Chief of VoiceXML 3. CTO RJ Auburn chairs the W3C CCXML working group.
See also
- List of speech recognition software
- Speech recognitionSpeech recognitionSpeech recognition converts spoken words to text. The term "voice recognition" is sometimes used to refer to recognition systems that must be trained to a particular speaker—as is the case for most desktop recognition software...
- IVR
- TelemarketingTelemarketingTelemarketing is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.Telemarketing can also include recorded sales pitches...
- voiceVoiceVoice may refer to:* Human voice* Voice control or voice activation* Writer's voice* Voice acting* Voice vote* Voice message-In film:* Voice , a 2005 South Korean film* The Voice , a 2010 Turkish horror film directed by Ümit Ünal...
- SaaSSaasSAAS is an abbreviation for* Social Accountability Accreditation Services* Software as a service * Student Awards Agency for Scotland* Seattle Academy of Arts and Sciences* South Australian Ambulance Service...
- Telephone services