Raman Roy
Encyclopedia
Raman Roy is one of the pioneers of the Business Process Outsourcing
industry in India.
A Chartered Accountant based out of NCR
-Delhi region he is currently the C.E.O of his
VC funded BPO company Quatrro. He holds a Bachelor's Degree in Commerce from Shri Ram College of Commerce
in 1984, when the company started its Japan and Asia Pacific (JAPAC) support operations based out of New Delhi in India. The work was largely accounting and back office based.
After American Express Raman moved to GECIS
. GECIS was GE's captive BPO arm started in Gurgaon before the location had its reputation for a MNC hub. Jack Welch
's personal contacts with K.P. Singh started off GECIS in India, and as the India head of G.E.Capital Pramod Bhasin
was the overall head who hired Raman for his operational skills.
With Raman GECIS grew rapidly from 1994 to 1999, to become a 10,000 employee organisation with offices in Gurgaon
, Hyderabad and Bangalore
.
In 2000, with funding from a Venture Capitalist firm ( ChrysCap- or Chysalis Capital) Raman started the company Spectramind in New Delhi, Spectramind was a pioneer in the Business process outsourcing in India
, as it was among the first few companies in India to get into the third party business.
By 2002 Spectramind had expanded to 9000 employees spread across New Delhi
, Mumbai
and Pune
, at this time Wipro bought out Spectramind for US$ 175 million dollars. Raman served in Wipro as the CEO of the BPO entity till 2006 when he left along with a large number of senior Spectramind resources to start a new venture called Quatrro.
Now Raman Roy, the chairman and managing director of Quattro BPO Solutions, has the distinction of setting of the Indian BPO revolution. His first startup Spectramind was sold to Wipro in 2002, leaving a neat sum for himself and also the venture capital backer Chryscapital. Roy, who raised $100 million from Olympus Capital for his venture Quattro, is now involved in BPO/KPO, gaming outsourcing, and legal process outsourcing. Roy is also one of the founders of Indian Angel Network.
Business process outsourcing
Business process outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments...
industry in India.
A Chartered Accountant based out of NCR
National Capital Region (India)
The National Capital Region in India is a name for the conurbation or metropolitan area which encompasses the entire National Capital Territory of Delhi as well as urban areas ringing it in neighbouring states of Haryana, Uttarakhand, Uttar Pradesh and Rajasthan...
-Delhi region he is currently the C.E.O of his
VC funded BPO company Quatrro. He holds a Bachelor's Degree in Commerce from Shri Ram College of Commerce
Shri Ram College of Commerce
Shri Ram College of Commerce or Shri Ram College or SRCC is a constituent college of the University of Delhi, located in New Delhi, India. SRCC is the leading institute for higher studies in Commerce and Economics in India. It is considered as one of the most prestigious colleges in the...
Work History
Raman started his BPO work with American ExpressAmerican Express
American Express Company or AmEx, is an American multinational financial services corporation headquartered in Three World Financial Center, Manhattan, New York City, New York, United States. Founded in 1850, it is one of the 30 components of the Dow Jones Industrial Average. The company is best...
in 1984, when the company started its Japan and Asia Pacific (JAPAC) support operations based out of New Delhi in India. The work was largely accounting and back office based.
After American Express Raman moved to GECIS
GECIS
Gecis or GE Capital International Services is the name on the Business Process Outsourcing company of General Electric. It is the pioneer of BPO in India and the largest BPO company in India. Headquartered in Gurgaon in India, it has offices in China, Romania, Hungary, Mexico, UK and USA.It was...
. GECIS was GE's captive BPO arm started in Gurgaon before the location had its reputation for a MNC hub. Jack Welch
Jack Welch
John Francis "Jack" Welch, Jr. is an American chemical engineer, business executive, and author. He was Chairman and CEO of General Electric between 1981 and 2001...
's personal contacts with K.P. Singh started off GECIS in India, and as the India head of G.E.Capital Pramod Bhasin
Pramod Bhasin
Pramod Bhasin is the Non-Executive Vice Chairman and former President and CEO of Genpact, the largest business process outsourcing company in India .-Foundation of Business Process Outsourcing:...
was the overall head who hired Raman for his operational skills.
With Raman GECIS grew rapidly from 1994 to 1999, to become a 10,000 employee organisation with offices in Gurgaon
Gurgaon
Gurgaon is the second largest city in the Indian state of Haryana. Gurgaon is the industrial and financial center of Haryana. It is located 30 km south of national capital New Delhi, about 10 kilometers from Dwarka Sub City and 268 km south of Chandigarh, the state capital...
, Hyderabad and Bangalore
Bangalore
Bengaluru , formerly called Bengaluru is the capital of the Indian state of Karnataka. Bangalore is nicknamed the Garden City and was once called a pensioner's paradise. Located on the Deccan Plateau in the south-eastern part of Karnataka, Bangalore is India's third most populous city and...
.
In 2000, with funding from a Venture Capitalist firm ( ChrysCap- or Chysalis Capital) Raman started the company Spectramind in New Delhi, Spectramind was a pioneer in the Business process outsourcing in India
Business process outsourcing in India
The business process outsourcing industry in India refers to the business process outsourcing services in the outsourcing industry in India, catering mainly to Western operations of multinational corporations ....
, as it was among the first few companies in India to get into the third party business.
By 2002 Spectramind had expanded to 9000 employees spread across New Delhi
New Delhi
New Delhi is the capital city of India. It serves as the centre of the Government of India and the Government of the National Capital Territory of Delhi. New Delhi is situated within the metropolis of Delhi. It is one of the nine districts of Delhi Union Territory. The total area of the city is...
, Mumbai
Mumbai
Mumbai , formerly known as Bombay in English, is the capital of the Indian state of Maharashtra. It is the most populous city in India, and the fourth most populous city in the world, with a total metropolitan area population of approximately 20.5 million...
and Pune
Pune
Pune , is the eighth largest metropolis in India, the second largest in the state of Maharashtra after Mumbai, and the largest city in the Western Ghats. Once the centre of power of the Maratha Empire, it is situated 560 metres above sea level on the Deccan plateau at the confluence of the Mula ...
, at this time Wipro bought out Spectramind for US$ 175 million dollars. Raman served in Wipro as the CEO of the BPO entity till 2006 when he left along with a large number of senior Spectramind resources to start a new venture called Quatrro.
Now Raman Roy, the chairman and managing director of Quattro BPO Solutions, has the distinction of setting of the Indian BPO revolution. His first startup Spectramind was sold to Wipro in 2002, leaving a neat sum for himself and also the venture capital backer Chryscapital. Roy, who raised $100 million from Olympus Capital for his venture Quattro, is now involved in BPO/KPO, gaming outsourcing, and legal process outsourcing. Roy is also one of the founders of Indian Angel Network.