Joseph M. Juran
Encyclopedia
Joseph Moses Juran was a 20th century management consultant who is principally remembered as an evangelist for quality and quality management
, writing several influential books on those subjects. He was the brother of Academy Award winner Nathan H. Juran.
, Romania
, and later lived in Gura Humorului
. In 1912, he immigrated to America
with his family, settling in Minneapolis, Minnesota
. Juran excelled in school, especially in mathematics
. He was a chess
champion at an early age, and dominated chess at Western Electric
. Juran graduated from Minneapolis South High School
in 1920.
In 1924, with a bachelor's degree
in electrical engineering
from the University of Minnesota
, Juran joined Western Electric's Hawthorne Works
. His first job was troubleshooting
in the Complaint Department. In 1925, Bell Labs
proposed that Hawthorne Works personnel be trained in its newly-developed statistical sampling
and control chart
techniques. Juran was chosen to join the Inspection Statistical Department, a small group of engineers charged with applying and disseminating Bell Labs' statistical quality control
innovations. This highly-visible position fueled Juran's rapid ascent in the organization and the course of his later career.
In 1926, he married Sadie Shapiro, and they had four children: Charles, Donald, Robert, Sylvia. They had been married for over 81 years when he died in 2008.
Juran was promoted to department chief in 1928, and the following year became a division chief. He published his first quality related article in Mechanical Engineering in 1935. In 1937, he moved to Western Electric/AT&T
's headquarters in New York City
.
As a hedge against the uncertainties of the Great Depression
, he enrolled in Loyola University Chicago School of Law
in 1931. He graduated in 1935 and was admitted to the Illinois
bar in 1936, though he never practiced law.
During the Second World War
, through an arrangement with his employer, Juran served in the Lend-Lease
Administration and Foreign Economic Administration
. Just before war's end, he resigned from Western Electric, and his government post, intending to become a freelance consultant. He joined the faculty of New York University
as an adjunct Professor in the Department of Industrial Engineering
, where he taught courses in quality control and ran round table
seminars for executives. He also worked through a small management consulting
firm on projects for Gilette
, Hamilton Watch Company
and Borg-Warner. After the firm's owner's sudden death, Juran began his own independent practice, from which he made a comfortable living until his retirement in the late 1990s. His early clients included the now defunct Bigelow-Sanford Carpet Company, the Koppers
Company, the International Latex Company
, Bausch & Lomb
and General Foods
.
to change its focus from becoming a military power to becoming an economic one. Despite Japan's ability to compete on price, its consumer goods manufacturers suffered from a long-established reputation of poor quality. The first edition of Juran's Quality Control Handbook in 1951 attracted the attention of the Japanese Union of Scientists and Engineers (JUSE) which invited him to Japan in 1952. When he finally arrived in Japan in 1954 Juran met with ten manufacturing companies, notably Showa Denko
, Nippon Kōgaku, Noritake
, and Takeda Pharmaceutical Company
. He also lectured at Hakone, Waseda University
, Ōsaka
, and Kōyasan. During his life he made ten visits to Japan, the last in 1990.
Working independently of W. Edwards Deming
(who focused on the use of statistical process control
), Juran—who focused on managing for quality—went to Japan and started courses (1954) in Quality Management. The training started with top and middle management. The idea that top and middle management
needed training had found resistance in the United States. For Japan, it would take some 20 years for the training to pay off. In the 1970s, Japanese products began to be seen as the leaders in quality. This sparked a crisis in the United States due to quality issues in the 1980's.
and began to apply the Pareto principle
to quality issues (for example, 80% of a problem is caused by 20% of the causes). This is also known as "the vital few and the trivial many". In later years Juran preferred "the vital few and the useful many" to signal that the remaining 80% of the causes should not be totally ignored.
, inspection plans, and control charts. The ideas of Frederick Winslow Taylor
dominated.
Juran is widely credited for adding the human dimension to quality management. He pushed for the education and training of managers. For Juran, human relations problems were the ones to isolate. Resistance to change—or, in his terms, cultural resistance—was the root cause of quality issues. Juran credits Margaret Mead
's book Cultural Patterns and Technical Change for illuminating the core problem in reforming business quality. He wrote Managerial Breakthrough, which was published in 1964, outlining the issue.
Juran's vision of quality management extended well outside the walls of the factory to encompass non-manufacturing processes, especially those that might be thought of as service related. For example, in an interview published in 1997 he observed:
that is composed of three managerial processes: quality planning, quality control and quality improvement.
These functions all play a vital role when evaluating quality.
Juran also acted as a matchmaker between U.S. and Japanese companies looking for introductions to each other.
In 2004 he turned 100 years old, he became honorary doctor at Luleå University of Technology
in Sweden
.
In 2006 Juran and his wife Sadie celebrated their 80th wedding anniversary, he was 6 months short of his 102nd birthday while she turned 101 in the March of that very same year.
Juran died of a stroke
at age 103 in Rye, New York
. He left his wife Sadie, his four children, nine grandchildren and ten great-grandchildren. Sadie his widow died on 2 December 2008, 24 days short of what would have be Joseph's 104th birthday.
Quality management
The term Quality management has a specific meaning within many business sectors. This specific definition, which does not aim to assure 'good quality' by the more general definition , can be considered to have four main components: quality planning, quality control, quality assurance and quality...
, writing several influential books on those subjects. He was the brother of Academy Award winner Nathan H. Juran.
Early life
Juran was born to a Jewish family in 1904 in BrăilaBraila
Brăila is a city in Muntenia, eastern Romania, a port on the Danube and the capital of Brăila County, in the close vicinity of Galaţi.According to the 2002 Romanian census there were 216,292 people living within the city of Brăila, making it the 10th most populous city in Romania.-History:A...
, Romania
Romania
Romania is a country located at the crossroads of Central and Southeastern Europe, on the Lower Danube, within and outside the Carpathian arch, bordering on the Black Sea...
, and later lived in Gura Humorului
Gura Humorului
Gura Humorului is a town located in northern Romania, Suceava County in southern Bukovina. Until 1918 it was in the Austro-Hungarian Empire, and formed a shtetl...
. In 1912, he immigrated to America
United States
The United States of America is a federal constitutional republic comprising fifty states and a federal district...
with his family, settling in Minneapolis, Minnesota
Minneapolis, Minnesota
Minneapolis , nicknamed "City of Lakes" and the "Mill City," is the county seat of Hennepin County, the largest city in the U.S. state of Minnesota, and the 48th largest in the United States...
. Juran excelled in school, especially in mathematics
Mathematics
Mathematics is the study of quantity, space, structure, and change. Mathematicians seek out patterns and formulate new conjectures. Mathematicians resolve the truth or falsity of conjectures by mathematical proofs, which are arguments sufficient to convince other mathematicians of their validity...
. He was a chess
Chess
Chess is a two-player board game played on a chessboard, a square-checkered board with 64 squares arranged in an eight-by-eight grid. It is one of the world's most popular games, played by millions of people worldwide at home, in clubs, online, by correspondence, and in tournaments.Each player...
champion at an early age, and dominated chess at Western Electric
Western Electric
Western Electric Company was an American electrical engineering company, the manufacturing arm of AT&T from 1881 to 1995. It was the scene of a number of technological innovations and also some seminal developments in industrial management...
. Juran graduated from Minneapolis South High School
Minneapolis South High School
South Senior High School is the largest public school in Minneapolis, Minnesota, located in Corcoran neighborhood. Its student population is 1963, with a staff of 115 as of the 2009–10 school year...
in 1920.
In 1924, with a bachelor's degree
Bachelor's degree
A bachelor's degree is usually an academic degree awarded for an undergraduate course or major that generally lasts for three or four years, but can range anywhere from two to six years depending on the region of the world...
in electrical engineering
Electrical engineering
Electrical engineering is a field of engineering that generally deals with the study and application of electricity, electronics and electromagnetism. The field first became an identifiable occupation in the late nineteenth century after commercialization of the electric telegraph and electrical...
from the University of Minnesota
University of Minnesota
The University of Minnesota, Twin Cities is a public research university located in Minneapolis and St. Paul, Minnesota, United States. It is the oldest and largest part of the University of Minnesota system and has the fourth-largest main campus student body in the United States, with 52,557...
, Juran joined Western Electric's Hawthorne Works
Hawthorne Works
The Hawthorne Works, in Cicero, Illinois, was a large factory complex built by Western Electric starting in 1905 and operating until 1983. It had 45,000 employees at the height of its operations. Besides telephone equipment, the factory produced a wide variety of consumer products, including...
. His first job was troubleshooting
Troubleshooting
Troubleshooting is a form of problem solving, often applied to repair failed products or processes. It is a logical, systematic search for the source of a problem so that it can be solved, and so the product or process can be made operational again. Troubleshooting is needed to develop and...
in the Complaint Department. In 1925, Bell Labs
Bell Labs
Bell Laboratories is the research and development subsidiary of the French-owned Alcatel-Lucent and previously of the American Telephone & Telegraph Company , half-owned through its Western Electric manufacturing subsidiary.Bell Laboratories operates its...
proposed that Hawthorne Works personnel be trained in its newly-developed statistical sampling
Sampling (statistics)
In statistics and survey methodology, sampling is concerned with the selection of a subset of individuals from within a population to estimate characteristics of the whole population....
and control chart
Control chart
Control charts, also known as Shewhart charts or process-behaviour charts, in statistical process control are tools used to determine whether or not a manufacturing or business process is in a state of statistical control.- Overview :...
techniques. Juran was chosen to join the Inspection Statistical Department, a small group of engineers charged with applying and disseminating Bell Labs' statistical quality control
Quality control
Quality control, or QC for short, is a process by which entities review the quality of all factors involved in production. This approach places an emphasis on three aspects:...
innovations. This highly-visible position fueled Juran's rapid ascent in the organization and the course of his later career.
In 1926, he married Sadie Shapiro, and they had four children: Charles, Donald, Robert, Sylvia. They had been married for over 81 years when he died in 2008.
Juran was promoted to department chief in 1928, and the following year became a division chief. He published his first quality related article in Mechanical Engineering in 1935. In 1937, he moved to Western Electric/AT&T
AT&T
AT&T Inc. is an American multinational telecommunications corporation headquartered in Whitacre Tower, Dallas, Texas, United States. It is the largest provider of mobile telephony and fixed telephony in the United States, and is also a provider of broadband and subscription television services...
's headquarters in New York City
New York City
New York is the most populous city in the United States and the center of the New York Metropolitan Area, one of the most populous metropolitan areas in the world. New York exerts a significant impact upon global commerce, finance, media, art, fashion, research, technology, education, and...
.
As a hedge against the uncertainties of the Great Depression
Great Depression
The Great Depression was a severe worldwide economic depression in the decade preceding World War II. The timing of the Great Depression varied across nations, but in most countries it started in about 1929 and lasted until the late 1930s or early 1940s...
, he enrolled in Loyola University Chicago School of Law
Loyola University Chicago School of Law
Loyola University Chicago School of Law is the law school of the Loyola University Chicago, in Illinois. Established in 1909, by the Society of Jesus, the Roman Catholic order of the Jesuits, the School of Law is located in downtown Chicago, within walking distance of the Water Tower , the John...
in 1931. He graduated in 1935 and was admitted to the Illinois
Admission to the bar in the United States
In the United States, admission to the bar is the granting of permission by a particular court system to a lawyer to practice law in that system. Each U.S. state and similar jurisdiction has its own court system and sets its own rules for bar admission , which can lead to different admission...
bar in 1936, though he never practiced law.
During the Second World War
World War II
World War II, or the Second World War , was a global conflict lasting from 1939 to 1945, involving most of the world's nations—including all of the great powers—eventually forming two opposing military alliances: the Allies and the Axis...
, through an arrangement with his employer, Juran served in the Lend-Lease
Lend-Lease
Lend-Lease was the program under which the United States of America supplied the United Kingdom, the Soviet Union, China, Free France, and other Allied nations with materiel between 1941 and 1945. It was signed into law on March 11, 1941, a year and a half after the outbreak of war in Europe in...
Administration and Foreign Economic Administration
Foreign Economic Administration
In the administration of Franklin Delano Roosevelt, the Foreign Economic Administration was formed to relieve friction between US agencies operating abroad. As described by the biographer of the FEA's chief, Leo Crowley, the agency was designed and run by "The Nation's #1 Pinch-hitter".S. L...
. Just before war's end, he resigned from Western Electric, and his government post, intending to become a freelance consultant. He joined the faculty of New York University
New York University
New York University is a private, nonsectarian research university based in New York City. NYU's main campus is situated in the Greenwich Village section of Manhattan...
as an adjunct Professor in the Department of Industrial Engineering
Industrial engineering
Industrial engineering is a branch of engineering dealing with the optimization of complex processes or systems. It is concerned with the development, improvement, implementation and evaluation of integrated systems of people, money, knowledge, information, equipment, energy, materials, analysis...
, where he taught courses in quality control and ran round table
Round table
A round table is a table which has no "head" and no "sides", and therefore no one person sitting at it is given a privileged position and all are treated as equals. The idea stems from the Arthurian legend about the Knights of the Round Table in Camelot....
seminars for executives. He also worked through a small management consulting
Management consulting
Management consulting indicates both the industry and practice of helping organizations improve their performance primarily through the analysis of existing organizational problems and development of plans for improvement....
firm on projects for Gilette
Global Gillette
Gillette is a brand of Procter & Gamble currently used for safety razors, among other personal care products. Based in Boston, Massachusetts, United States, it was one of several brands originally owned by The Gillette Company, a leading global supplier of products under various brands, which was...
, Hamilton Watch Company
Hamilton Watch Company
The Hamilton Watch Company was originally formed to produce high quality pocket watches and wristwatches mid-range and luxury. Hamilton would become a corporate conglomerate diversified in other operations...
and Borg-Warner. After the firm's owner's sudden death, Juran began his own independent practice, from which he made a comfortable living until his retirement in the late 1990s. His early clients included the now defunct Bigelow-Sanford Carpet Company, the Koppers
Koppers
Koppers is a global chemical and materials company based in Downtown Pittsburgh, Pennsylvania, United States in an art-deco 1920s skyscraper, the Koppers Tower.-Structure:...
Company, the International Latex Company
ILC Dover
ILC Dover, LP is an engineering development and manufacturing company based in Frederica, Delaware. ILC specializes in the use of high-performance flexible materials, serving the aerospace, personal protection, and pharmaceutical industries.Best known for making space suits for NASA, ILC...
, Bausch & Lomb
Bausch & Lomb
Bausch & Lomb, an American company based in Rochester, New York, is one of the world's leading suppliers of eye health products, such as contact lenses and lens care products today. In addition to this main activity, in recent years the area of medical technology has been developed...
and General Foods
General Foods
General Foods Corporation was a company whose direct predecessor was established in the USA by Charles William Post as the Postum Cereal Company in 1895. The name General Foods was adopted in 1929, after several corporate acquisitions...
.
Japan
The end of World War II compelled JapanJapan
Japan is an island nation in East Asia. Located in the Pacific Ocean, it lies to the east of the Sea of Japan, China, North Korea, South Korea and Russia, stretching from the Sea of Okhotsk in the north to the East China Sea and Taiwan in the south...
to change its focus from becoming a military power to becoming an economic one. Despite Japan's ability to compete on price, its consumer goods manufacturers suffered from a long-established reputation of poor quality. The first edition of Juran's Quality Control Handbook in 1951 attracted the attention of the Japanese Union of Scientists and Engineers (JUSE) which invited him to Japan in 1952. When he finally arrived in Japan in 1954 Juran met with ten manufacturing companies, notably Showa Denko
Showa Denko
is a leading Japanese chemical engineering firm.Formed in 1939 by the merger of Nihon Electrical Industries and Showa Fertilizers, Showa Denko K.K. manufactures chemical products and industrial materials. SDK's products serve a wide array of fields ranging from heavy industry to the electronic...
, Nippon Kōgaku, Noritake
Noritake
is a porcelain maker headquartered in Nagoya, Aichi Prefecture, Japan.- History :Noritake Co., Limited, commonly known as "Noritake," grew out of a trading company established in Tokyo and in New York City by the Morimura Brothers in 1876. In 1904, key members of this trading company created the...
, and Takeda Pharmaceutical Company
Takeda Pharmaceutical Company
is the largest pharmaceutical company in Japan and Asia and a top 15 pharmaceutical company. The company has over 19,000 employees worldwide and achieved $15.7 billion USD in revenue during the 2008 fiscal year...
. He also lectured at Hakone, Waseda University
Waseda University
, abbreviated as , is one of the most prestigious private universities in Japan and Asia. Its main campuses are located in the northern part of Shinjuku, Tokyo. Founded in 1882 as Tokyo Senmon Gakko, the institution was renamed "Waseda University" in 1902. It is known for its liberal climate...
, Ōsaka
Osaka
is a city in the Kansai region of Japan's main island of Honshu, a designated city under the Local Autonomy Law, the capital city of Osaka Prefecture and also the biggest part of Keihanshin area, which is represented by three major cities of Japan, Kyoto, Osaka and Kobe...
, and Kōyasan. During his life he made ten visits to Japan, the last in 1990.
Working independently of W. Edwards Deming
W. Edwards Deming
William Edwards Deming was an American statistician, professor, author, lecturer and consultant. He is perhaps best known for his work in Japan...
(who focused on the use of statistical process control
Statistical process control
Statistical process control is the application of statistical methods to the monitoring and control of a process to ensure that it operates at its full potential to produce conforming product. Under SPC, a process behaves predictably to produce as much conforming product as possible with the least...
), Juran—who focused on managing for quality—went to Japan and started courses (1954) in Quality Management. The training started with top and middle management. The idea that top and middle management
Middle management
Middle management is a layer of management in an organization whose primary job responsibility is to monitor activities of subordinates while reporting to upper management....
needed training had found resistance in the United States. For Japan, it would take some 20 years for the training to pay off. In the 1970s, Japanese products began to be seen as the leaders in quality. This sparked a crisis in the United States due to quality issues in the 1980's.
Pareto principle
In 1941 Juran stumbled across the work of Vilfredo ParetoVilfredo Pareto
Vilfredo Federico Damaso Pareto , born Wilfried Fritz Pareto, was an Italian engineer, sociologist, economist, political scientist and philosopher. He made several important contributions to economics, particularly in the study of income distribution and in the analysis of individuals' choices....
and began to apply the Pareto principle
Pareto principle
The Pareto principle states that, for many events, roughly 80% of the effects come from 20% of the causes.Business-management consultant Joseph M...
to quality issues (for example, 80% of a problem is caused by 20% of the causes). This is also known as "the vital few and the trivial many". In later years Juran preferred "the vital few and the useful many" to signal that the remaining 80% of the causes should not be totally ignored.
Management theory
When he began his career in the 1920s the principal focus in quality management was on the quality of the end, or finished, product. The tools used were from the Bell system of acceptance samplingSampling (statistics)
In statistics and survey methodology, sampling is concerned with the selection of a subset of individuals from within a population to estimate characteristics of the whole population....
, inspection plans, and control charts. The ideas of Frederick Winslow Taylor
Frederick Winslow Taylor
Frederick Winslow Taylor was an American mechanical engineer who sought to improve industrial efficiency. He is regarded as the father of scientific management and was one of the first management consultants...
dominated.
Juran is widely credited for adding the human dimension to quality management. He pushed for the education and training of managers. For Juran, human relations problems were the ones to isolate. Resistance to change—or, in his terms, cultural resistance—was the root cause of quality issues. Juran credits Margaret Mead
Margaret Mead
Margaret Mead was an American cultural anthropologist, who was frequently a featured writer and speaker in the mass media throughout the 1960s and 1970s....
's book Cultural Patterns and Technical Change for illuminating the core problem in reforming business quality. He wrote Managerial Breakthrough, which was published in 1964, outlining the issue.
Juran's vision of quality management extended well outside the walls of the factory to encompass non-manufacturing processes, especially those that might be thought of as service related. For example, in an interview published in 1997 he observed:
Juran's Trilogy
He also developed the "Juran's trilogy," an approach to cross-functional managementCross-functional team
A cross-functional team is a group of people with different functional expertise working toward a common goal. It may include people from finance, marketing, operations, and human resources departments. Typically, it includes employees from all levels of an organization...
that is composed of three managerial processes: quality planning, quality control and quality improvement.
These functions all play a vital role when evaluating quality.
Transferring quality knowledge between East and West
During his 1966 visit to Japan, Juran learned about the Japanese concept of Quality Circles which he enthusiastically evangelized in the West.Juran also acted as a matchmaker between U.S. and Japanese companies looking for introductions to each other.
Later life and death
Juran was active well into his 90s and only gave up international travel at age 86. His accomplishments during the second half of his life include:- Consulting for U.S. companies such as Armour and CompanyArmour and CompanyArmour & Company was an American slaughterhouse and meatpacking company founded in Chicago, Illinois, in 1867 by the Armour brothers, led by Philip Danforth Armour. By 1880, the company was Chicago's most important business and helped make the city and its Union Stock Yards the center of the...
, Dennison Manufacturing CompanyAvery DennisonAvery Dennison Corporation is a global manufacturer and distributor of pressure sensitive adhesive materials , office products, and various paper products....
, Merck, Sharp & DohmeMerck & Co.Merck & Co., Inc. , also known as Merck Sharp & Dohme or MSD outside the United States and Canada, is one of the largest pharmaceutical companies in the world. The Merck headquarters is located in Whitehouse Station, New Jersey, an unincorporated area in Readington Township...
, Otis Elevator CompanyOtis Elevator CompanyThe Otis Elevator Company is the world's largest manufacturer of vertical transportation systems today, principally focusing on elevators and escalators...
, XeroxXeroxXerox Corporation is an American multinational document management corporation that produced and sells a range of color and black-and-white printers, multifunction systems, photo copiers, digital production printing presses, and related consulting services and supplies...
, and the United States NavyUnited States NavyThe United States Navy is the naval warfare service branch of the United States Armed Forces and one of the seven uniformed services of the United States. The U.S. Navy is the largest in the world; its battle fleet tonnage is greater than that of the next 13 largest navies combined. The U.S...
Fleet Ballistic Missile System. - Consulting for Western European and Japanese companies such as Rolls-Royce MotorsRolls-Royce MotorsRolls-Royce Motors was created from the de-merger of the Rolls-Royce car business from Rolls-Royce Limited in 1973. The original Rolls-Royce Limited had been nationalised in 1971 due to the financial collapse of the company, caused in part by the development of the RB211 jet engine...
, PhilipsPhilipsKoninklijke Philips Electronics N.V. , more commonly known as Philips, is a multinational Dutch electronics company....
, VolkswagenVolkswagen GroupVolkswagen Group is a German multinational automobile manufacturing group. , Volkswagen was ranked as the world’s third largest motor vehicle manufacturer and Europe's largest....
, Royal Dutch ShellRoyal Dutch ShellRoyal Dutch Shell plc , commonly known as Shell, is a global oil and gas company headquartered in The Hague, Netherlands and with its registered office in London, United Kingdom. It is the fifth-largest company in the world according to a composite measure by Forbes magazine and one of the six...
and Toyota Motor Company - Pro-bono consulting for Soviet-Bloc countries (Hungary, Romania, Czechoslovakia, Russia, Poland, Yugoslavia)
- Founding the Juran InstituteJuran Institute-History:Juran Institute is an international consulting company founded by quality expert Joseph M. Juran in 1979. It provides training and consulting services in quality improvement and Lean management as well as Six Sigma certification....
and the Juran Foundation.
In 2004 he turned 100 years old, he became honorary doctor at Luleå University of Technology
Luleå University of Technology
Luleå University of Technology or Luleå tekniska universitet of Sweden is Scandinavia's northernmost university of technology. It has four campuses, located in Luleå , Kiruna , Skellefteå and Piteå .-History:The university was founded on 1 June 1971 at Porsön in Luleå as...
in Sweden
Sweden
Sweden , officially the Kingdom of Sweden , is a Nordic country on the Scandinavian Peninsula in Northern Europe. Sweden borders with Norway and Finland and is connected to Denmark by a bridge-tunnel across the Öresund....
.
In 2006 Juran and his wife Sadie celebrated their 80th wedding anniversary, he was 6 months short of his 102nd birthday while she turned 101 in the March of that very same year.
Juran died of a stroke
Stroke
A stroke, previously known medically as a cerebrovascular accident , is the rapidly developing loss of brain function due to disturbance in the blood supply to the brain. This can be due to ischemia caused by blockage , or a hemorrhage...
at age 103 in Rye, New York
Rye (city), New York
Rye is a city in Westchester County, New York, United States. It is separate from the town of Rye, which is larger than the city. Rye city, formerly the village of Rye, was part of the town until 1942, when it received its charter as a city, the most recent to be issued in New York...
. He left his wife Sadie, his four children, nine grandchildren and ten great-grandchildren. Sadie his widow died on 2 December 2008, 24 days short of what would have be Joseph's 104th birthday.
Books
-
- Eventually published in six editions: 2nd edition, 1962, 3rd edition, 1974, 4th edition, 1988, 5th edition, 1999, 6th edition, 2010
In Japanese
-
- a collection of Juran's 1954 lectures
- Lectures in Quality Control, 1956
- Lectures in General Management, 1960
- a collection of Juran's 1954 lectures