Dick Grote
Encyclopedia
Brooklyn
Brooklyn is the most populous of New York City's five boroughs, with nearly 2.6 million residents, and the second-largest in area. Since 1896, Brooklyn has had the same boundaries as Kings County, which is now the most populous county in New York State and the second-most densely populated...
, New York
New York
New York is a state in the Northeastern region of the United States. It is the nation's third most populous state. New York is bordered by New Jersey and Pennsylvania to the south, and by Connecticut, Massachusetts and Vermont to the east...
) is an American management consultant and writer on business management processes. He is the developer of the Discipline Without Punishment performance management system and an expert on performance appraisal. Grote is the president of Grote Consulting Corporation in Dallas, Texas
Dallas, Texas
Dallas is the third-largest city in Texas and the ninth-largest in the United States. The Dallas-Fort Worth Metroplex is the largest metropolitan area in the South and fourth-largest metropolitan area in the United States...
.
Biography
Grote was born in Brooklyn, New York and graduated from Colgate UniversityColgate University
Colgate University is a private liberal arts college in Hamilton, New York, USA. The school was founded in 1819 as a Baptist seminary and later became non-denominational. It is named for the Colgate family who greatly contributed to the university's endowment in the 19th century.Colgate has 52...
, Hamilton, New York, in 1963 where he was a member of Colgate's retired undefeated College Bowl
College Bowl
College Bowl was a format of college-level quizbowl run and operated by College Bowl Company, Incorporated. It had a format similar to the current NAQT format. College Bowl first aired on US radio stations in 1953, and aired on US television from 1959 to 1970...
team. He received a master's degree from Southern Methodist University
Southern Methodist University
Southern Methodist University is a private university in Dallas, Texas, United States. Founded in 1911 by the Methodist Episcopal Church, South, SMU operates campuses in Dallas, Plano, and Taos, New Mexico. SMU is owned by the South Central Jurisdiction of the United Methodist Church...
in 1991. After initially working for General Electric
General Electric
General Electric Company , or GE, is an American multinational conglomerate corporation incorporated in Schenectady, New York and headquartered in Fairfield, Connecticut, United States...
, United Airlines
United Airlines
United Air Lines, Inc., is the world's largest airline with 86,852 employees United Air Lines, Inc., is the world's largest airline with 86,852 employees United Air Lines, Inc., is the world's largest airline with 86,852 employees (which includes the entire holding company United Continental...
and Frito-Lay
Frito-Lay
Frito-Lay North America is the division of PepsiCo that manufactures, markets and sells corn chips, potato chips and other snack foods. The primary snack food brands produced under the Frito-Lay name include Fritos corn chips, Cheetos cheese-flavored snacks, Doritos and Tostitos tortilla chips,...
, he became a management consultant in 1977 and remains active in consulting today. His biography has appeared annually in Who's Who in America
Marquis Who's Who
Marquis Who's Who, a subsidiary of News Communications, Inc., is the American publisher of a number of directories containing short biographies...
for over thirty years.
Corporate Background
Grote began his work life shortly after graduation from Colgate as an Industrial Engineer. He spent the first five years of his career with General Electric, graduating from GE's Manufacturing Training Program. At GE he spent one of his years as a second shift foreman and had assignments in union relations, hourly employment, and as a layoff coordinator.He was recruited away from GE by United Airlines in 1967 to be the personnel manager for all of United Airlines' East Coast operations. This assignment also included shutting down United's maintenance base in Washington D.C. and laying off more than 2200 airframe and powerplant mechanics. He then moved to United's corporate headquarters in Chicago where he spent three years in the company's management development department.
In 1972 he was recruited away from United by PepsiCo
PepsiCo
PepsiCo Inc. is an American multinational corporation headquartered in Purchase, New York, United States, with interests in the manufacturing, marketing and distribution of grain-based snack foods, beverages, and other products. PepsiCo was formed in 1965 with the merger of the Pepsi-Cola Company...
. He joined Frito-Lay, PepsiCo's most profitable division, in Dallas, Texas as corporate director of training and development. While at Frito-Lay he developed the Discipline Without Punishment performance management system and installed it throughout the company. In 1977, after five years with Frito-Lay, he left the corporate world to become a full-time management consultant.
Consulting
Grote has been a management consultant for thirty years, specializing exclusively in the field of performance management. As a consultant, he has created performance management systems for several hundred of the world's best known and most respected companies, including Texas InstrumentsTexas Instruments
Texas Instruments Inc. , widely known as TI, is an American company based in Dallas, Texas, United States, which develops and commercializes semiconductor and computer technology...
, J. C. Penney
J. C. Penney
-External links:*...
, Miller Brewing Company
Miller Brewing Company
The Miller Brewing Company is an American beer brewing company owned by the United Kingdom-based SABMiller. Its regional headquarters are located in Milwaukee, Wisconsin and the company has brewing facilities in Albany, Georgia; Chippewa Falls, Wisconsin; Eden, North Carolina; Fort Worth, Texas;...
, American Airlines
American Airlines
American Airlines, Inc. is the world's fourth-largest airline in passenger miles transported and operating revenues. American Airlines is a subsidiary of the AMR Corporation and is headquartered in Fort Worth, Texas adjacent to its largest hub at Dallas/Fort Worth International Airport...
, Macy's
Macy's
Macy's is a U.S. chain of mid-to-high range department stores. In addition to its flagship Herald Square location in New York City, the company operates over 800 stores in the United States...
, Raytheon
Raytheon
Raytheon Company is a major American defense contractor and industrial corporation with core manufacturing concentrations in weapons and military and commercial electronics. It was previously involved in corporate and special-mission aircraft until early 2007...
, QVC
QVC
QVC is a multinational corporation specializing in televised home shopping. Founded in 1986 by Joseph Segel in West Goshen Township, Pennsylvania, United States, QVC broadcasts in five countries as QVC US, QVC UK, QVC Germany, QVC Japan and – QVC Italy to 200 million households...
, Burlington Northern-Santa Fe Railway
BNSF Railway
The BNSF Railway is a wholly owned subsidiary of Berkshire Hathaway Inc., and is headquartered in Fort Worth, Texas. It is one of seven North American Class I railroads and the second largest freight railroad network in North America, second only to the Union Pacific Railroad, its primary...
, Churchill Downs
Churchill Downs
Churchill Downs, located in Central Avenue in south Louisville, Kentucky, United States, is a Thoroughbred racetrack most famous for hosting the Kentucky Derby annually. It officially opened in 1875, and held the first Kentucky Derby and the first Kentucky Oaks in the same year. Churchill Downs...
, Fujitsu
Fujitsu
is a Japanese multinational information technology equipment and services company headquartered in Tokyo, Japan. It is the world's third-largest IT services provider measured by revenues....
, and John Deere
John Deere
John Deere was an American blacksmith and manufacturer who founded Deere & Company, one of the largest and leading agricultural and construction equipment manufacturers in the world...
.
While most of his clients are Fortune 500 companies and large government agencies, he has also worked with international charitable organizations like CARE
CARE (relief)
CARE is a broad-spectrum secular relief, humanitarian, and development non-governmental organization fighting global poverty. It is non-political, non-sectarian and operates annually in more than 70 countries across the globe.One of the organization’s primary focuses in its fight to eradicate...
and the American Red Cross
American Red Cross
The American Red Cross , also known as the American National Red Cross, is a volunteer-led, humanitarian organization that provides emergency assistance, disaster relief and education inside the United States. It is the designated U.S...
.
He was engaged by the Port Authority of New York and New Jersey
Port Authority of New York and New Jersey
The Port Authority of New York and New Jersey is a bi-state port district, established in 1921 through an interstate compact, that runs most of the regional transportation infrastructure, including the bridges, tunnels, airports, and seaports, within the Port of New York and New Jersey...
following the destruction of the World Trade Center
World Trade Center
The original World Trade Center was a complex with seven buildings featuring landmark twin towers in Lower Manhattan, New York City, United States. The complex opened on April 4, 1973, and was destroyed in 2001 during the September 11 attacks. The site is currently being rebuilt with five new...
, buildings that the Port Authority owned, on September 11, 2001. He was engaged by Lucasfilm
Lucasfilm
Lucasfilm Limited is an American film production company founded by George Lucas in 1971, based in San Francisco, California. Lucas is the company's current chairman and CEO, and Micheline Chau is the president and COO....
to help George Lucas
George Lucas
George Walton Lucas, Jr. is an American film producer, screenwriter, and director, and entrepreneur. He is the founder, chairman and chief executive of Lucasfilm. He is best known as the creator of the space opera franchise Star Wars and the archaeologist-adventurer character Indiana Jones...
integrate his five companies (including Skywalker Sound
Skywalker Sound
Skywalker Sound is the sound effects, sound editing, sound design, sound mixing and music recording division of George Lucas' Lucas Digital motion picture group. Its main facilities are located in Lucas Valley, near Nicasio, California...
and Industrial Light and Magic
Industrial Light and Magic
Industrial Light & Magic is an Academy Award-winning motion picture visual effects company that was founded in May 1975 by George Lucas and is owned by Lucasfilm. Lucas created the company when he discovered that the special effects department at 20th Century Fox was shut down after he was given...
) into "one company, one culture." He was awarded a medal by the director of the National Security Agency
National Security Agency
The National Security Agency/Central Security Service is a cryptologic intelligence agency of the United States Department of Defense responsible for the collection and analysis of foreign communications and foreign signals intelligence, as well as protecting U.S...
for his work in creating a new performance management system for NSA. Grote is the rare management consultant who has been engaged by a labor union—he was hired by the Screen Actors Guild
Screen Actors Guild
The Screen Actors Guild is an American labor union representing over 200,000 film and television principal performers and background performers worldwide...
to facilitate their planned merger with AFTRA
American Federation of Television and Radio Artists
The American Federation of Television and Radio Artists is a performers' union that represents a wide variety of talent, including actors in radio and television, as well as radio and television announcers and newspersons, singers and recording artists , promo and voice-over announcers and other...
, the American Federation of Television and Radio Artists.
In 2001, Grote developed and brought to market GroteApproach, an online performance management system.
Writing
Grote is the author of the books, Discipline Without Punishment and The Complete Guide to Performance Appraisal. Both books were major book club selections and have been translated into Chinese, Arabic, and over a dozen other languages.Discipline Without Punishment has become a management classic and was issued in a revised and updated second edition in 2006. Paramount Pictures
Paramount Pictures
Paramount Pictures Corporation is an American film production and distribution company, located at 5555 Melrose Avenue in Hollywood. Founded in 1912 and currently owned by media conglomerate Viacom, it is America's oldest existing film studio; it is also the last major film studio still...
bought the movie rights to Discipline Without Punishment and produced the video series Respect and Responsibility with Grote as on-camera host.
His highly popular book on performance appraisal, The Performance Appraisal Question and Answer Book, was published by the American Management Association
American Management Association
The American Management Association , based in New York City, is a corporate training and consulting group that provides a variety of educational and management development services to businesses, government agencies and individuals. The non-profit membership organization offers business courses in...
in 2002. His last book, Forced Ranking: Making Performance Management Work,advocating the controversial human resources procedure, was published by the Harvard Business School Press
Harvard Business School Publishing
Harvard Business Publishing was founded in 1994 as a not-for-profit, wholly owned subsidiary of Harvard University. Its mission is to improve the practice of management and its impact in a changing world. The company consists of three market groups: Higher Education, Corporate Learning, and Harvard...
in 2005. His most recent book, How to Be Good at Performance Appraisals, was also published by the Harvard Business School Press in July 2011.
Grote's articles have appeared in the Harvard Business Review
Harvard Business Review
Harvard Business Review is a general management magazine published since 1922 by Harvard Business School Publishing, owned by the Harvard Business School. A monthly research-based magazine written for business practitioners, it claims a high ranking business readership among academics, executives,...
, The Wall Street Journal
The Wall Street Journal
The Wall Street Journal is an American English-language international daily newspaper. It is published in New York City by Dow Jones & Company, a division of News Corporation, along with the Asian and European editions of the Journal....
, and many other business and professional publications.
Other activities
For five years (1992-1997), Grote was a regular commentator on National Public Radio's "Morning EditionMorning Edition
Morning Edition is an American radio news program produced and distributed by National Public Radio . It airs weekday mornings and runs for two hours, and many stations repeat one or both hours. The show feeds live from 05:00 to 09:00 ET, with feeds and updates as required until noon...
" program. For over twenty years he was adjunct professor of management at the University of Dallas
University of Dallas
The University of Dallas is a private, independent Catholic regional university located in Irving, Texas, established in 1956, which is accredited by the Southern Association of Colleges and Schools. According to U.S...
graduate school. In 2007 Grote was named a Rabin Award Nominator by the Dallas Theater League, in which capacity he is responsible for nominating theatrical productions for the League's prestigious Rabin Award. In 2009 he appeared as a supernumerary
Supernumerary actor
Supernumerary actors are usually amateur character actors in opera and ballet performances who train under professional direction to create a believable scene.- Definition :...
in The Dallas Opera's production of Rossini's comic opera, L'italiana in Algeri (The Italian Girl in Algiers). A platform master, Grote speaks regularly on leadership and management at professional and management conferences. In 2002, Workforce magazine published a list of the eighty people, events and trends that have shaped human resources in the past century. Grote's work in the evolution of performance appraisal was listed at number 19.
Works
- 1971 - Solving Managerial Problems (with Dugan Laird) Addison-Wesley Publishing Company
- 1979 - Positive Discipline McGraw Hill Publishing Company
- 1995 - Without Punishment AMACOM Books (second edition, 2006)
- 1996 - The Complete Guide to Performance Appraisal AMACOM Books
- 2002 - The Performance Appraisal Question and Answer Book AMACOM Books
- 2005 - Ranking: Making Performance Management Work Harvard Business School Press
- 2011 - to Be Good at Performance Appraisals Harvard Business School Press