Clarabridge - AbsoluteAstronomy.com

Clarabridge is a software company formed in 2005 in Reston, VA. Clarabridge offers its Clarabridge Enterprise and Clarabridge Professional products as SaaS

Saas

SAAS is an abbreviation for* Social Accountability Accreditation Services* Software as a service * Student Awards Agency for Scotland* Seattle Academy of Arts and Sciences* South Australian Ambulance Service...

and on premise software solutions that utilize sentiment

Sentiment analysis

Sentiment analysis or opinion mining refers to the application of natural language processing, computational linguistics, and text analytics to identify and extract subjective information in source materials....

and text analytics

Text analytics

The term text analytics describes a set of linguistic, statistical, and machine learning techniques that model and structure the information content of textual sources for business intelligence, exploratory data analysis, research, or investigation. The term is roughly synonymous with text mining;...

to automatically collect, categorize and report on structured and unstructured data

Unstructured data

Unstructured Data refers to information that either does not have a pre-defined data model and/or does not fit well into relational tables. Unstructured information is typically text-heavy, but may contain data such as dates, numbers, and facts as well...

. The data typically used for analysis comes from social media

Social media

The term Social Media refers to the use of web-based and mobile technologies to turn communication into an interactive dialogue. Andreas Kaplan and Michael Haenlein define social media as "a group of Internet-based applications that build on the ideological and technological foundations of Web 2.0,...

(such as Facebook

Facebook

Facebook is a social networking service and website launched in February 2004, operated and privately owned by Facebook, Inc. , Facebook has more than 800 million active users. Users must register before using the site, after which they may create a personal profile, add other users as...

, Twitter

Twitter

Twitter is an online social networking and microblogging service that enables its users to send and read text-based posts of up to 140 characters, informally known as "tweets".Twitter was created in March 2006 by Jack Dorsey and launched that July...

, or review sites), call center notes, email

Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the...

, chats, and surveys. Using natural language processing

Natural language processing

Natural language processing is a field of computer science and linguistics concerned with the interactions between computers and human languages; it began as a branch of artificial intelligence....

and other patented technology, the software is used in voice of the customer

Voice of the customer

Voice of the customer is a term used in business and Information Technology to describe the in-depth process of capturing a customer's expectations, preferences and aversions...

, customer experience management and customer feedback programs.

History

In 2006,Clarabridge was spun out from business intelligence consultancy Claraview. Claraview was acquired by Teradata (NYSE:TDC) in 2008. Claraview co-founders Sid Banerjee and Justin Langseth started the project while at Claraview, and left in order to pursue Clarabridge technology full time. Most recently, Clarabridge was ranked #101 in the 2010 Inc. 500 fastest growing companies and #7 in the top software companies in the Inc. 500 for 2010.

Clients and Investors

Corporate customers include: AOL

AOL

AOL Inc. is an American global Internet services and media company. AOL is headquartered at 770 Broadway in New York. Founded in 1983 as Control Video Corporation, it has franchised its services to companies in several nations around the world or set up international versions of its services...

, B/E aerospace

BE Aerospace

B/E Aerospace, Inc. is an S&P 400 and NASDAQ listed manufacturer of aircraft cabin parts, including passenger and crew seats, oxygen delivery systems, kitchens and lavatories for commercial airliners...

, Capital One

Capital One

Capital One Financial Corp. is a U.S.-based bank holding company specializing in credit cards, home loans, auto loans, banking and savings products...

, Choice Hotels

Choice Hotels

Choice Hotels International is a hospitality holding corporation which is affiliated with several hotel brands and is based in Silver Spring, Maryland...

, Expedia

Expedia

Expedia is an Internet-based travel website based in the US with localised sites for 21 countries...

, Gaylord Hotels

Gaylord Hotels

Gaylord Hotels is the hospitality arm of Gaylord Entertainment Company. It oversees four large hotels and convention centers which the company refers to as "resorts":*Gaylord Opryland in Nashville, Tennessee*Gaylord Palms in Kissimmee, Florida...

, H&R Block

H&R Block

H&R Block is a tax preparation company in the United States, claiming more than 22 million customers worldwide, with offices in Canada, Australia and the United Kingdom. The Kansas City-based company also offers banking, personal finance and business consulting services.Founded in 1955 by brothers...

, Intuit, Marriott International

Marriott International

Marriott International, Inc. is a worldwide operator and franchisor of a broad portfolio of hotels and related lodging facilities. Founded by J. Willard Marriott, the company is now led by son J.W. Marriott, Jr...

, Nissan North America, Oracle Corporation

Oracle Corporation

Oracle Corporation is an American multinational computer technology corporation that specializes in developing and marketing hardware systems and enterprise software products – particularly database management systems...

, QVC

QVC

QVC is a multinational corporation specializing in televised home shopping. Founded in 1986 by Joseph Segel in West Goshen Township, Pennsylvania, United States, QVC broadcasts in five countries as QVC US, QVC UK, QVC Germany, QVC Japan and – QVC Italy to 200 million households...

, Sage Software, United Airlines

United Airlines

United Air Lines, Inc., is the world's largest airline with 86,852 employees United Air Lines, Inc., is the world's largest airline with 86,852 employees United Air Lines, Inc., is the world's largest airline with 86,852 employees (which includes the entire holding company United Continental...

, Walmart, Wendy's International

Wendy's International

Wendy's International, Inc. is the parent company of Wendy's Old Fashioned Hamburgers. It also owns 70 percent of Cafe Express. The Tim Hortons chain was spun off by Wendy's into a separate company in September 2006. The Baja Fresh chain was sold in October 2006. On September 15, 2008, the...

, and other Fortune 1000 clients. Clarabridge is a Venture Capital

Venture capital

Venture capital is financial capital provided to early-stage, high-potential, high risk, growth startup companies. The venture capital fund makes money by owning equity in the companies it invests in, which usually have a novel technology or business model in high technology industries, such as...

funded company, including investment from Grotech Ventures, Intersouth Partners, Harbert Venture Capital, and Boulder Ventures.

External links

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