Single Non-Emergency Number
Encyclopedia
In law enforcement
and telecommunications, Single Non-Emergency Number or SNEN is a phone service run by police forces and local councils in England and Wales and is used for the public to contact police forces in the UK
. Some forces currently have a different telephone number
, the SNEN project proposes to make 101 the same number for all English and Welsh police forces, in a system similar to 112 and 999
.
The purpose of the service is to use it for reporting minor and non-emergency crimes where immediate or high-priority response is not required, such as anti-social behaviour, street defects, nuisance rubbish, noise nuisance, abandoned cars and other minor traffic offences. When the number is dialled the caller is put through to the local constabulary's Force Contact Centre.
The 101 Non-Emergency Number is for Police matters, a further Non-Emergency Number of 111 will be for Health matters.
In Sheffield, these issues can also be reported by calling 101:
However, 112 or 999 should be called when:
A 101 call may be diverted to the 112/999 facilities if it is deemed to be an emergency.
and Isle of Wight
in 2006 for £3.3 million. And then extended to Northumbria
, Cardiff
, South Yorkshire
, Leicestershire
and Rutland
.
After its success it was planned to be rolled out across all English and Welsh police forces in the summer of 2008, but funding was withdrawn by the Home Office during 2007, causing some of the 101 lines to be closed. As of 2010, Dyfed-Powys Police
, Gwent Police
, North Wales Police
, South Wales Police
, South Yorkshire Police
, Wiltshire Police and Hampshire Constabulary
maintain a 101 number, which connects the caller to their local force directly. In 2011 the Metropolitan Police Service
in London adopted the 101 number for non emergency enquiries.
The service costs 15p per call from landlines and mobiles. Cable & Wireless
(C&W) has been chosen as the single supplier for the 101 service.
Law enforcement agency
In North American English, a law enforcement agency is a government agency responsible for the enforcement of the laws.Outside North America, such organizations are called police services. In North America, some of these services are called police while others have other names In North American...
and telecommunications, Single Non-Emergency Number or SNEN is a phone service run by police forces and local councils in England and Wales and is used for the public to contact police forces in the UK
United Kingdom
The United Kingdom of Great Britain and Northern IrelandIn the United Kingdom and Dependencies, other languages have been officially recognised as legitimate autochthonous languages under the European Charter for Regional or Minority Languages...
. Some forces currently have a different telephone number
Telephone number
A telephone number or phone number is a sequence of digits used to call from one telephone line to another in a public switched telephone network. When telephone numbers were invented, they were short — as few as one, two or three digits — and were given orally to a switchboard operator...
, the SNEN project proposes to make 101 the same number for all English and Welsh police forces, in a system similar to 112 and 999
999 (emergency telephone number)
999 is an official emergency telephone number in a number of countries which allows the caller to contact emergency services for urgent assistance....
.
The purpose of the service is to use it for reporting minor and non-emergency crimes where immediate or high-priority response is not required, such as anti-social behaviour, street defects, nuisance rubbish, noise nuisance, abandoned cars and other minor traffic offences. When the number is dialled the caller is put through to the local constabulary's Force Contact Centre.
The 101 Non-Emergency Number is for Police matters, a further Non-Emergency Number of 111 will be for Health matters.
Uses
The 101 number is provided for the following purposes:- To report the theft of a vehicle.
- Damage to property.
- To report suspect drug use or dealing.
- To report a minor traffic accident.
- To give the police information about crime.
- To speak to the police about a general enquiry.
In Sheffield, these issues can also be reported by calling 101:
- Vandalism and graffiti.
- Noise nuisance.
- Abandoned vehicles.
- Dumping and fly tipping.
- Broken street lighting.
However, 112 or 999 should be called when:
- A crime in progress.
- Someone suspected of a crime is nearby.
- There is danger to life.
- Violence is being used or threatened.
A 101 call may be diverted to the 112/999 facilities if it is deemed to be an emergency.
History
The concept was piloted in HampshireHampshire Constabulary
Hampshire Constabulary is the territorial police force responsible for policing Hampshire and the Isle of Wight in southern England.The force area includes the cities of Winchester, Southampton and Portsmouth...
and Isle of Wight
Hampshire Constabulary
Hampshire Constabulary is the territorial police force responsible for policing Hampshire and the Isle of Wight in southern England.The force area includes the cities of Winchester, Southampton and Portsmouth...
in 2006 for £3.3 million. And then extended to Northumbria
Northumbria Police
Northumbria Police is the territorial police force responsible for policing the areas of Northumberland and Tyne and Wear in North East England. The service is the sixth largest police force in England and Wales. The current Chief Constable is Sue Sim who was appointed by Northumbria Police...
, Cardiff
South Wales Police
South Wales Police is one of the four territorial police forces in Wales. Its headquarters are based in Bridgend.Covering Wales' capital city, Cardiff, as well as Bridgend, Merthyr Tydfil, Swansea, and the western South Wales Valleys, it is the largest police force in Wales in terms of population,...
, South Yorkshire
South Yorkshire Police
South Yorkshire Police is the territorial police force responsible for policing South Yorkshire in England.The police force covers an area of approximately 1,554 square kilometres which is made up of the county's three boroughs , along with the City of Sheffield. The resident population is 1.2...
, Leicestershire
Leicestershire Constabulary
Leicestershire Constabulary is the territorial police force responsible for policing Leicestershire, Leicester and Rutland in England. Its headquarters are at Enderby, Leicestershire.The current Chief Constable is Simon Cole.-History:...
and Rutland
Leicestershire Constabulary
Leicestershire Constabulary is the territorial police force responsible for policing Leicestershire, Leicester and Rutland in England. Its headquarters are at Enderby, Leicestershire.The current Chief Constable is Simon Cole.-History:...
.
After its success it was planned to be rolled out across all English and Welsh police forces in the summer of 2008, but funding was withdrawn by the Home Office during 2007, causing some of the 101 lines to be closed. As of 2010, Dyfed-Powys Police
Dyfed-Powys Police
Dyfed-Powys Police is the territorial police force responsible for policing Ceredigion, Carmarthenshire, Pembrokeshire and the county of Powys, in Wales. The territory it covers is the largest police area in England and Wales, and the fourth largest in the United Kingdom...
, Gwent Police
Gwent Police
Gwent Police is the territorial police force responsible for policing the local authority areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport and Torfaen in southeast Wales....
, North Wales Police
North Wales Police
North Wales Police is the territorial police force responsible for policing North Wales. The headquarters are in Colwyn Bay, with divisional headquarters in St Asaph, Caernarfon and Wrexham....
, South Wales Police
South Wales Police
South Wales Police is one of the four territorial police forces in Wales. Its headquarters are based in Bridgend.Covering Wales' capital city, Cardiff, as well as Bridgend, Merthyr Tydfil, Swansea, and the western South Wales Valleys, it is the largest police force in Wales in terms of population,...
, South Yorkshire Police
South Yorkshire Police
South Yorkshire Police is the territorial police force responsible for policing South Yorkshire in England.The police force covers an area of approximately 1,554 square kilometres which is made up of the county's three boroughs , along with the City of Sheffield. The resident population is 1.2...
, Wiltshire Police and Hampshire Constabulary
Hampshire Constabulary
Hampshire Constabulary is the territorial police force responsible for policing Hampshire and the Isle of Wight in southern England.The force area includes the cities of Winchester, Southampton and Portsmouth...
maintain a 101 number, which connects the caller to their local force directly. In 2011 the Metropolitan Police Service
Metropolitan Police Service
The Metropolitan Police Service is the territorial police force responsible for Greater London, excluding the "square mile" of the City of London which is the responsibility of the City of London Police...
in London adopted the 101 number for non emergency enquiries.
The service costs 15p per call from landlines and mobiles. Cable & Wireless
Cable & Wireless
Cable & Wireless Worldwide PLC is a global telecommunications company headquartered in Bracknell, United Kingdom. Cable & Wireless specialises in providing communication networks and services to large corporates, governments, carrier customers and resellers...
(C&W) has been chosen as the single supplier for the 101 service.
Future
When funding is available the 101, SNEN project is expected to be finished and rolled out across all of English and Welsh police forces. Since most police forces already have a non-emergency 0300 or 0845 number (the 0300 number being cheaper to call from mobiles), the infrastructure needed for SNEN is already in place.See also
- 999 Emergency Number999 (emergency telephone number)999 is an official emergency telephone number in a number of countries which allows the caller to contact emergency services for urgent assistance....
- Emergency Telephone NumberEmergency telephone numberMany countries' public telephone networks have a single emergency telephone number, sometimes known as the universal emergency telephone number or occasionally the emergency services number, that allows a caller to contact local emergency services for assistance. The emergency telephone number may...
- 3-1-13-1-1The non-emergency telephone number 3-1-1 is a special N-1-1 telephone number in many communities in Canada and the United States that provides quick, easy-to-remember access to non-emergency municipal services or a Citizen Service Center...
– non-emergency number in many communities in the US and Canada