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The Malcolm Baldrige National Quality Award is given by the United States
United States

The United States of America is a Federal government constitutional republic comprising U.S. state and a federal district. The country is situated mostly in central North America, where its Contiguous United States and Washington, D.C., the Capital districts and territories, lie between the Pacific Ocean and Atlantic Oceans, Borders of the U...
 National Institute of Standards and Technology
National Institute of Standards and Technology

The National Institute of Standards and Technology , known between 1901 and 1988 as the National Bureau of Standards , is a measurement standards laboratory which is a non-regulatory agency of the United States Department of Commerce....
. Through the actions of the National Productivity Advisory Committee chaired by Jack Grayson,, it was established by the Malcolm Baldrige National Quality Improvement Act of 1987 - Public Law 100-107 and named for Malcolm Baldrige, who served as United States Secretary of Commerce
United States Secretary of Commerce

The United States Secretary of Commerce is the head of the United States Department of Commerce concerned with business and industry; the Department states its mission to be "to foster, promote, and develop the foreign and domestic commerce." Until 1913 there was one United States Secretary of Commerce and Labor, uniting this department with...
 during the Reagan
Ronald Reagan

Ronald Wilson Reagan was the List of Presidents of the United States President of the United States and the 33rd Governor of California . Born in Illinois, Reagan moved to Los Angeles, California in the 1930s, where he was an actor, president of the Screen Actors Guild , and a spokesman for General Electric ....
 administration from 1981 until his 1987 death in a rodeo
Rodeo

Rodeo is a sport which arose out of the working practices of cattle herding in Spain, Mexico, and later the United States, Canada, South America and Australia....
 accident.






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The Malcolm Baldrige National Quality Award is given by the United States
United States

The United States of America is a Federal government constitutional republic comprising U.S. state and a federal district. The country is situated mostly in central North America, where its Contiguous United States and Washington, D.C., the Capital districts and territories, lie between the Pacific Ocean and Atlantic Oceans, Borders of the U...
 National Institute of Standards and Technology
National Institute of Standards and Technology

The National Institute of Standards and Technology , known between 1901 and 1988 as the National Bureau of Standards , is a measurement standards laboratory which is a non-regulatory agency of the United States Department of Commerce....
. Through the actions of the National Productivity Advisory Committee chaired by Jack Grayson,, it was established by the Malcolm Baldrige National Quality Improvement Act of 1987 - Public Law 100-107 and named for Malcolm Baldrige, who served as United States Secretary of Commerce
United States Secretary of Commerce

The United States Secretary of Commerce is the head of the United States Department of Commerce concerned with business and industry; the Department states its mission to be "to foster, promote, and develop the foreign and domestic commerce." Until 1913 there was one United States Secretary of Commerce and Labor, uniting this department with...
 during the Reagan
Ronald Reagan

Ronald Wilson Reagan was the List of Presidents of the United States President of the United States and the 33rd Governor of California . Born in Illinois, Reagan moved to Los Angeles, California in the 1930s, where he was an actor, president of the Screen Actors Guild , and a spokesman for General Electric ....
 administration from 1981 until his 1987 death in a rodeo
Rodeo

Rodeo is a sport which arose out of the working practices of cattle herding in Spain, Mexico, and later the United States, Canada, South America and Australia....
 accident. APQC, , organized the first White House Conference on Productivity, spearheading the creation and design of the Malcolm Baldrige National Quality Award in 1987, and jointly administering the award for its first three years. The program recognizes quality service in the business, health care, education, and nonprofit sectors and was inspired by the ideas of Total Quality Management
Total Quality Management

Total Quality Management is a business management strategy aimed at embedding awareness of Quality in all organizational processes. TQM has been widely used in manufacturing, education, call centers, government, and service industry, as well as NASA space and science programs....
 or TQM. This is the only quality award that is actually awarded by the President of the United States
President of the United States

The President of the United States is the head of state and head of government of the United States and is the highest political official in the United States by influence and recognition....
. This award and the Ron Brown Award
Ron Brown Award

The Ron Brown Award for Corporate Leadership is a U.S. presidential honor to recognize companies "for the exemplary quality of their relationships with employees and communities"....
 are the two U.S. presidential awards given to corporations.

The original stated purposes of the award were to:
  • promote quality awareness
  • recognize quality achievements of the US companies
  • publicize successful quality strategies


The current award criteria are stated to have three important roles in strengthening US competitiveness:

  • To help improve organizational performance practices, capabilities and results
  • To facilitate communication and sharing of the best practice
    Best practice

    Best practice is an idea that asserts that there is a wikt:technique, method, process, activity, incentive or reward that is more effective at delivering a particular outcome than any other technique, method, process, etc....
     information among US organizations of all types
  • To serve as a working tool for understanding and managing performance and for guiding planning and opportunities for learning


The criteria are designed to help organizations use an aligned approach to organizational performance management that results in:
  • Delivery of ever-improving value to customers, contributing to market success
  • Improvement in overall organizational effectiveness and capabilities
  • Organizational and personal learning


The seven categories of the criteria are:
  1. Leadership
  2. Strategic Planning
  3. Customer & Market Focus
  4. Measurement, Analysis and Knowledge Management
  5. Workforce Focus
  6. Process Management
  7. Results


The basic criteria for the award are found at the where they provide free downloads as follows:



Malcolm Baldrige National Quality Award Winners

2008

Poudre Valley Health System Fort Collins CO (health care)

Cargill Corn Milling North America Wayzata, Minn. (manufacturing)

Iredell-Statesville Schools Statesville, N.C. (education)

2007
PRO-TEC Coating Co. Leipsic, Ohio (small business)

Mercy Health System Janesville, Wisc. (health care)

Sharp Healthcare
Sharp Healthcare

Sharp HealthCare is a not-for-profit integrated regional health care delivery system located in San Diego. Sharp includes four acute-care hospitals, three specialty hospitals, two affiliated medical groups and a health plan....
 San Diego, Calif. (health care)

City of Coral Springs Coral Springs, Florida
Coral Springs, Florida

Coral Springs, officially chartered July 10, 1963, is a city in Broward County, Florida, Florida, United States, approximately northwest of Fort Lauderdale, Florida....
 (nonprofit)

U.S. Army Armament Research, Development and Engineering Center (ARDEC) Picatinny Arsenal, N.J. (nonprofit)

2006
MESA Products, Inc. Tulsa, Okla. (small business)

Premier Inc. San Diego, Calif. (service)

North Mississippi Medical Center Tupelo, Miss. (health care)

2005
Sunny Fresh Foods, Inc. Monticello, Minn. (manufacturing)

DynMcDermott Petroleum Operations New Orleans, La. (service)

Park Place Lexus Plano, Texas (small business)

Richland College
Richland College

Richland College is a community college that is part of the Dallas County Community College District and is located in the Lake Highlands area of Dallas, Texas, Texas near the border with Richardson, Texas and Garland....
 Dallas, Texas (education)

Jenks Public Schools
Jenks public schools

Jenks Public Schools is a K-12 public school system located in Jenks, Oklahoma.Kirby Lehman is the superintendent of the district, which has almost 10,000 students....
 Jenks, Okla. (education)

Bronson Methodist Hospital
Bronson Methodist Hospital

Bronson Methodist Hospital, located at 601 John Street in downtown Kalamazoo, Michigan, Michigan, USA, is the flagship of the Bronson Healthcare Group, a non-profit healthcare system serving all of southwest Michigan and northern Indiana....
 Kalamazoo, Mich. (health care)

2004
The Bama Companies Tulsa, Okla. (manufacturing)

Texas Nameplate Company, Inc. Dallas, Texas (small business)

Kenneth W. Monfort College of Business Greeley, Colo. (education)

Robert Wood Johnson University Hospital Hamilton Hamilton, N.J. (health care)

2003
Medrad, Inc. Indianola, Pa. (manufacturing)

Boeing Aerospace Support St. Louis, Mo. (service)

Caterpillar Financial Services Corp. Nashville, Tenn. (service)

Stoner Inc. Quarryville, Pa. (small business)

Community Consolidated School District 15 Palatine, Ill. (education)

Baptist Hospital, Inc. Pensacola, Fla. (health care)

Saint Luke’s Hospital of Kansas City Kansas City, Mo. (health care)

2002
Motorola Inc. Commercial, Government and Industrial Solutions Sector Schaumburg, Ill. (manufacturing)

Branch-Smith Printing Division Fort Worth, Texas (small business)

SSM Health Care St. Louis, Mo. (health care)

2001
Clarke American Checks, Incorporated San Antonio, Texas (manufacturing)

Pal’s Sudden Service
Pal's

Pal's Sudden Service, normally called Pal's for short, is a regional fast food restaurant chain located in northeast Tennessee and Southwest Virginia Virginia, with stores concentrated in the Tri-Cities, Tennessee metro region....
 Kingsport, Tenn. (small business)

Chugach School District
Chugach School District

The Chugach School District operates six schools out of Anchorage, Alaska, Alaska, United States. These six schools serve approximately 214 students across 22,000 square miles across South Central Alaska....
 Anchorage, Alaska (education)

Pearl River School District Pearl River, N.Y. (education)

University of Wisconsin-Stout
University of Wisconsin-Stout

The University of Wisconsin-Stout is a member campus of the University of Wisconsin System. The school was founded in 1891 in Menomonie, Wisconsin and enrolls more than 8,400 students....
 Menomonie, Wis. (education)

2000
Dana Corp.-Spicer Driveshaft Division Toledo, Ohio (manufacturing)

KARLEE Company, Inc. Garland, Texas (manufacturing)

Operations Management International, Inc. Greenwood Village, Colo. (service)

Los Alamos National Bank Los Alamos, N.M. (small business)

1999
STMicroelectronics, Inc.-Region Americas Carrollton, Texas (manufacturing)

BI Performance Services Minneapolis, Minn. (service)

The Ritz-Carlton Hotel Company, L.L.C. Atlanta, Ga. (service)

Sunny Fresh Foods Monticello, Minn. (small business)

1998
Boeing Airlift and Tanker Programs Long Beach, Calif. (manufacturing)

Solar Turbines Inc. San Diego, Calif. (manufacturing)

Texas Nameplate Company Inc. Dallas, Texas (small business)

1997
3M Dental Products Division St. Paul, Minn. (manufacturing)

Solectron Corp. Milpitas, Calif. (manufacturing)

Merrill Lynch Credit Corp. Jacksonville, Fla. (service)

Xerox Business Services Rochester, NY (service)

1996
ADAC Laboratories Milpitas, Calif. (manufacturing)

Dana Commercial Credit Corp. Toledo, Ohio (service)

Custom Research Inc. Minneapolis, Minn. (small business)

Trident Precision Manufacturing Inc. Webster, NY (small business)

1995
Armstrong World Industries’ Building Products Operation Lancaster, Pa.(manufacturing)

Corning Telecommunications Products Division Corning, NY (manufacturing)

1994
AT&T Consumer Communications Services Basking Ridge, N.J. (service)

GTE Directories Corp. Dallas/Ft. Worth, Texas (service)

Wainwright Industries Inc. St. Peters, Mo. (small business)

1993
Eastman Chemical Co. Kingsport, Tenn. (manufacturing)

Ames Rubber Corp. Hamburg, NJ (small business)

1992
AT&T Network Systems Group/Transmission Systems Business Unit Morristown, NJ (manufacturing)

Texas Instruments Inc. Defense Systems & Electronics Group Dallas, Texas (manufacturing)

AT&T Universal Card Services Jacksonville, Fla. (service)

The Ritz-Carlton Hotel Co. Atlanta, Ga. (service)

Granite Rock Co. Watsonville, Calif. (small business)

1991
Solectron Corp. Milpitas, Calif. (manufacturing)

Zytec Corp. Eden Prairie, Minn. (manufacturing)

Marlow Industries Dallas, Texas (small business)

1990
Cadillac Motor Car Division Detroit, Mich. (manufacturing)

IBM Rochester Rochester, Minn. (manufacturing)

Federal Express Corp. Memphis, Tenn. (service)

Wallace Co. Inc. Houston, Texas (small business)

1989
Milliken & Co. Spartanburg, S.C. (manufacturing)

Xerox Corp. Business Products and Systems Rochester, NY (manufacturing)

1988
Motorola Inc. Schaumburg, Ill. (Manufacturing)

Commercial Nuclear Fuel Division of Westinghouse Electric Corp. Pittsburgh, Pa. (manufacturing)

Globe Metallurgical Inc. Beverly, Ohio (small business)

External links

  • Home of the Alliance for Performance Excellence, a network of state, local, and international Baldrige based organizations
  • is the first Small Business to receive the Malcolm Baldrige Award, not once, but twice: in 1998 and 2004. Their site provides links to current materials.
  • is the non-profit business improvement research organization founded by Jack Grayson, chairman of the National Productivity Advisory Committee responsible for recommending the creation of an American national qualiy award.