FIT Issue Management
Encyclopedia
FIT is an enterprise-wide issue management
platform created by Chris Justus and developed by the team at Alcea Technologies. Web-based
, the FIT system is built on Java and can be installed on any platform including Windows
, Unix
and Mac
webservers. It features a proprietary
flat file database, but can also connect to any JDBC compliant database such as Oracle, MySQL
and MS-SQL
with the optional database module. The system installs with a web server in about 5 minutes with basic configuration taking less than an hour.
The platform allows administrators to create and manage multiple integrated systems
that Alcea calls "Tracks". This means, for example, that from the central FIT platform, you can have a system that is used as a help desk, one to track internal projects, one for customer email
management and another to track IT equipment inventory, as each track can use a separate template, skin, set of users, etc. There is also a module to manage the testing process
that integrates with the BugTrack template.
Out of the box, the system can be installed and configured in less than an hour and used to track a number of items in different ways depending on what template is used. The system is also designed to allow advanced users to edit and create custom fields to capture information the way they wish, use groups to manage security within the system (allowing groups to only view certain fields), manage workflow
(automating how issues move through the system), customize the look (use your logo, colours, layout of system) and you can also use the rank setting to prioritize issues. The LDAP module allows you to authenticate against a managed list such as Active Directory
.
Issue tracking system
An issue tracking system is a computer software package that manages and maintains lists of issues, as needed by an organization...
platform created by Chris Justus and developed by the team at Alcea Technologies. Web-based
World Wide Web
The World Wide Web is a system of interlinked hypertext documents accessed via the Internet...
, the FIT system is built on Java and can be installed on any platform including Windows
Microsoft Windows
Microsoft Windows is a series of operating systems produced by Microsoft.Microsoft introduced an operating environment named Windows on November 20, 1985 as an add-on to MS-DOS in response to the growing interest in graphical user interfaces . Microsoft Windows came to dominate the world's personal...
, Unix
Unix
Unix is a multitasking, multi-user computer operating system originally developed in 1969 by a group of AT&T employees at Bell Labs, including Ken Thompson, Dennis Ritchie, Brian Kernighan, Douglas McIlroy, and Joe Ossanna...
and Mac
Mac OS X
Mac OS X is a series of Unix-based operating systems and graphical user interfaces developed, marketed, and sold by Apple Inc. Since 2002, has been included with all new Macintosh computer systems...
webservers. It features a proprietary
Proprietary software
Proprietary software is computer software licensed under exclusive legal right of the copyright holder. The licensee is given the right to use the software under certain conditions, while restricted from other uses, such as modification, further distribution, or reverse engineering.Complementary...
flat file database, but can also connect to any JDBC compliant database such as Oracle, MySQL
MySQL
MySQL officially, but also commonly "My Sequel") is a relational database management system that runs as a server providing multi-user access to a number of databases. It is named after developer Michael Widenius' daughter, My...
and MS-SQL
Microsoft SQL Server
Microsoft SQL Server is a relational database server, developed by Microsoft: It is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network...
with the optional database module. The system installs with a web server in about 5 minutes with basic configuration taking less than an hour.
The platform allows administrators to create and manage multiple integrated systems
System integration
In engineering, system integration is the bringing together of the component subsystems into one system and ensuring that the subsystems function together as a system...
that Alcea calls "Tracks". This means, for example, that from the central FIT platform, you can have a system that is used as a help desk, one to track internal projects, one for customer email
Email
Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the...
management and another to track IT equipment inventory, as each track can use a separate template, skin, set of users, etc. There is also a module to manage the testing process
Software testing
Software testing is an investigation conducted to provide stakeholders with information about the quality of the product or service under test. Software testing can also provide an objective, independent view of the software to allow the business to appreciate and understand the risks of software...
that integrates with the BugTrack template.
Out of the box, the system can be installed and configured in less than an hour and used to track a number of items in different ways depending on what template is used. The system is also designed to allow advanced users to edit and create custom fields to capture information the way they wish, use groups to manage security within the system (allowing groups to only view certain fields), manage workflow
Workflow
A workflow consists of a sequence of connected steps. It is a depiction of a sequence of operations, declared as work of a person, a group of persons, an organization of staff, or one or more simple or complex mechanisms. Workflow may be seen as any abstraction of real work...
(automating how issues move through the system), customize the look (use your logo, colours, layout of system) and you can also use the rank setting to prioritize issues. The LDAP module allows you to authenticate against a managed list such as Active Directory
Active Directory
Active Directory is a directory service created by Microsoft for Windows domain networks. It is included in most Windows Server operating systems. Server computers on which Active Directory is running are called domain controllers....
.
See also
- Comparison of ticket-tracking systems
- Comparison of help desk issue tracking softwareComparison of help desk issue tracking softwareThis article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.- External links :* * * * * *...