Cypress Communications is a United States telecommunications firm and a Competitive Local Exchange Carrier

Competitive local exchange carrier

A competitive local exchange carrier , in the United States, is a telecommunications provider company competing with other, already established carriers ....

 (CLEC). Cypress Communicaitons provides hosted voice, data VoIP and unified communications

Unified communications

Unified communications is the integration of real-time communication services such as instant messaging , presence information, telephony , video conferencing, data sharing , call control and speech recognition with non-real-time communication services such as unified...

 to small and medium-sized businesses and enterprises across the United States. The company was built via organic customer growth and corporate acquisitions. Companies enfolded into the present-day Cypress Communications include Reignmaker, Shared Technologies, Intermedia Communications, RealCom, Fairchild Communications and Worldcom/Advanced Building Networks.

Unified communications

Unified communications

Unified communications is the integration of real-time communication services such as instant messaging , presence information, telephony , video conferencing, data sharing , call control and speech recognition with non-real-time communication services such as unified...

 (UC) (1) refers to a trend in business to simplify and integrate all forms of communications and business processes. It is typically a software program and infrastructure improvement. The communications leveraged by this term can include phone

Phone

Within phonetics, a phone is:* a speech sound or gesture considered a physical event without regard to its place in the phonology of a language* a speech segment that possesses distinct physical or perceptual properties...

, e-mail

E-mail

Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the...

, chat

Online chat

Online chat may refer to any kind of communication over the Internet, that offers an instantaneous transmission of text-based messages from sender to receiver, hence the delay for visual access to the sent message shall not hamper the flow of communications in any of the directions...

, voicemail

Voicemail

Voicemail is a computer based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organizations, products and services, using an ordinary telephone...

, presence services, and fax. Unified communications integrates these communication mediums so that any activity or message can be easily transferred to another, otherwise known as a seamless user experience. Gains in efficiency can result through an optimization of business processes and enhancing human communications, reducing latency, managing flows, and eliminating device and media dependencies. In 2011, Cypress Communications was purchased by Broadvox, LLC.

Network

Cypress Communications operates a nationwide private VoIP network engineered for 99.999% availability and voice prioritization with no single point of failure. Quality of Service (QoS) is managed form the handset across the building LAN/WAN and then out across the IP network to the PSTN. It is a fully meshed network with logical and virtual paths to/from each city, connecting providing redundant connectivity to each metropolitan area. The network is supported by redundant devices to ensure maximum availability of voice and data communications. The network is designed to automatically detect potential faults and self correct in order to maintain premium service levels.

The VoIP signaling layer of the Cypress Communications network delivers the calling features to the user's desktop and comprises a carrier-grade softswitch, a multimedia communications server and a unified messaging platform. These components leverage the following VoIP signaling protocols—SIP, H.248 and Media Gateway Control Protocol. All VoIP signaling components are located in geographically diverse data centers to provide redundancy and high availability.

Cypress uses Nortel

Nortel

Nortel Networks Corporation, formerly known as Northern Telecom Limited and sometimes known simply as Nortel, was a multinational telecommunications equipment manufacturer headquartered in Mississauga, Ontario, Canada...

, Movius, Microsoft

Microsoft

Microsoft Corporation is an American public multinational corporation headquartered in Redmond, Washington, USA that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions...

and BroadWorks servers and switches with in the company's IP network.

Services

The company offers a broad range of services to businesses and channel partners. These services include:

• Local and Long Distance Voice services
• Dedicated Internet Access services
• Audio, Video and Web Conferencing
• Find-Me Follow-Me
• Presence
• Collaboration with file sharing, application sharing and desktop sharing
• MPLS IP-VPN
• VoIP
• Unified Communications
• Automatic Failover
• IP Phones
• Collocation services
• Managed Services (hardware, voice and data packages)
• Web Hosting
• Email Hosting
• Contact Center
• ACD
• Call Recording and Quality Monitoring
• Overhead Paging integration

People

Advanced Management

• Andre Temnorod, Chairman and CEO
• Eugene Blumin, COO
• Scott Drake, CFO
• Alex Getsburg, Executive Vice President and General Councel
• Frank Grillo, Executive Vice President and Marketing & Implementation Services
• Allison Hannan, Vice President, Human Resources

Accomplishments

Cypress Communications focuses on the small to mid-sized enterprise (SME) or small to mid-sized business (SMB). Professional Services companies, including law firms, real estate firms, financial services firms are frequently users of Cypress Communications hosted unified communications. However, not all users are from the professional services market. Both John McCain and Barrack Obama campaign headquarters utilized Cypress Communications CLEC services.(2) The company has been recognized in the industry with multiple product awards for innovation. (3)(4) Cypress Communications has also been featured in industry research by Gartner in the research papers "Midsize Enterprise Questions About Networking" and "Market Pricing: Managed, Hosted and CaaS Outsourced VoIP Delivery" (5) (6) as well as Frost & Sullivan research entitled "North American Hosted Unified Communications Service Markets". (7)