Altitude Software
Encyclopedia
Altitude Software is an independent software vendor for Contact Center solutions founded in 1993.
Its corporate headquarters are located in Lisbon
, Portugal
.
Altitude Software provides unified customer interaction solutions to manage contact centers. It has 15 offices worldwide and 300 employees supporting more than 900 customers in 60 countries. It’s main product, the Altitude uCI (unified communications interaction), is a software suite that manages in real time enterprise functions like customer service, help desk, collections, telesales, surveys. A unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics are also part of Altitude uCI modules.
In 2000 the company name was changed to Altitude Software.
In 2003 it was acquired by an investment consortium led by its CEO Gastão Taveira.
On 25 January 2011 it was announced that a European private equity fund IBI and global financial services group BBVA acquired a majority of Altitude Software’s capital from Portuguese venture capital funds and private investors.
The new shareholder structure now comprises IBI (45%), BBVA (31%) and Tafin (24%). Tafin is an investment vehicle for Altitude’s CEO Gastão Taveira, which will continue to lead the company. The transaction financial details were not disclosed.
Its corporate headquarters are located in Lisbon
Lisbon
Lisbon is the capital city and largest city of Portugal with a population of 545,245 within its administrative limits on a land area of . The urban area of Lisbon extends beyond the administrative city limits with a population of 3 million on an area of , making it the 9th most populous urban...
, Portugal
Portugal
Portugal , officially the Portuguese Republic is a country situated in southwestern Europe on the Iberian Peninsula. Portugal is the westernmost country of Europe, and is bordered by the Atlantic Ocean to the West and South and by Spain to the North and East. The Atlantic archipelagos of the...
.
Altitude Software provides unified customer interaction solutions to manage contact centers. It has 15 offices worldwide and 300 employees supporting more than 900 customers in 60 countries. It’s main product, the Altitude uCI (unified communications interaction), is a software suite that manages in real time enterprise functions like customer service, help desk, collections, telesales, surveys. A unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics are also part of Altitude uCI modules.
History
Founded as Easyphone by Carlos Quintas in 1993.In 2000 the company name was changed to Altitude Software.
In 2003 it was acquired by an investment consortium led by its CEO Gastão Taveira.
On 25 January 2011 it was announced that a European private equity fund IBI and global financial services group BBVA acquired a majority of Altitude Software’s capital from Portuguese venture capital funds and private investors.
The new shareholder structure now comprises IBI (45%), BBVA (31%) and Tafin (24%). Tafin is an investment vehicle for Altitude’s CEO Gastão Taveira, which will continue to lead the company. The transaction financial details were not disclosed.