Infra Corporation
Encyclopedia
Infra Corporation is a division of EMC Corporation
that produces infraEnterprise, which is a multi-tier web-based
IT Service Management
software tool. The software is based on the IT Infrastructure Library (ITIL) and it implements a number of ITIL processes, including Service Desk management (including Incident Management
and Problem Management), Change Management
, Release Management
, Configuration Management
(including Federated CMDB), Availability Management and Service Level Management. The tool also includes a knowledge base module (known as the "knowledge bank"), which complies with principles of KCS
(Knowledge Centered Support).
Infra Corporation was first established in 1991 in Australia
, and now has regional head offices in North America
, Australia
, the UK and Europe
and a worldwide network of partners and distributors. Infra was acquired by Hopkinton, Massachusetts
-based EMC Corporation
on March 10, 2008, in a move viewed by analysts as part of EMC's ongoing strategy to establish itself as an IT management solution provider.
In 2002 infraEnterprise was awarded PinkVerify ITIL certification from Pink Elephant
, an independent consulting firm specialising in ITIL and PRINCE2
. Infra has won a number of awards. In 2007, they were awarded the Network Computing magazine "Helpdesk Product of the Year" for infraEnterprise, and were awarded HDI's Best Business Use of Business Support Technology in 2006 at the 11th Annual Help Desk and IT Support Excellence Awards.
EMC Corporation
EMC Corporation , a Financial Times Global 500, Fortune 500 and S&P 500 company, develops, delivers and supports information infrastructure and virtual infrastructure hardware, software, and services. EMC is headquartered in Hopkinton, Massachusetts, USA.Former Intel executive Richard Egan and his...
that produces infraEnterprise, which is a multi-tier web-based
World Wide Web
The World Wide Web is a system of interlinked hypertext documents accessed via the Internet...
IT Service Management
IT Service Management
IT service management is a discipline for managing information technology systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction...
software tool. The software is based on the IT Infrastructure Library (ITIL) and it implements a number of ITIL processes, including Service Desk management (including Incident Management
Incident Management (ITSM)
Incident Management is an IT service management process area. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and...
and Problem Management), Change Management
Change management
Change management is a structured approach to shifting/transitioning individuals, teams, and organizations from a current state to a desired future state. It is an organizational process aimed at helping employees to accept and embrace changes in their current business environment....
, Release Management
Release management
The release management process is a relatively new but rapidly growing discipline within software engineering of managing software releases....
, Configuration Management
Configuration management
Configuration management is a field of management that focuses on establishing and maintaining consistency of a system or product's performance and its functional and physical attributes with its requirements, design, and operational information throughout its life.For information assurance, CM...
(including Federated CMDB), Availability Management and Service Level Management. The tool also includes a knowledge base module (known as the "knowledge bank"), which complies with principles of KCS
Knowledge Centered Support
Knowledge-Centered Support is a methodology and a set of practices and processes that focuses on knowledge as a key asset of the customer/technical support organization. Development began in 1992 by the Consortium for Service Innovation; a non-profit alliance of support organizations...
(Knowledge Centered Support).
Infra Corporation was first established in 1991 in Australia
Australia
Australia , officially the Commonwealth of Australia, is a country in the Southern Hemisphere comprising the mainland of the Australian continent, the island of Tasmania, and numerous smaller islands in the Indian and Pacific Oceans. It is the world's sixth-largest country by total area...
, and now has regional head offices in North America
North America
North America is a continent wholly within the Northern Hemisphere and almost wholly within the Western Hemisphere. It is also considered a northern subcontinent of the Americas...
, Australia
Australia
Australia , officially the Commonwealth of Australia, is a country in the Southern Hemisphere comprising the mainland of the Australian continent, the island of Tasmania, and numerous smaller islands in the Indian and Pacific Oceans. It is the world's sixth-largest country by total area...
, the UK and Europe
Europe
Europe is, by convention, one of the world's seven continents. Comprising the westernmost peninsula of Eurasia, Europe is generally 'divided' from Asia to its east by the watershed divides of the Ural and Caucasus Mountains, the Ural River, the Caspian and Black Seas, and the waterways connecting...
and a worldwide network of partners and distributors. Infra was acquired by Hopkinton, Massachusetts
Hopkinton, Massachusetts
Hopkinton is a town in Middlesex County, Massachusetts, just under 30 miles west and south of Boston. The town is best known as the starting point of the Boston Marathon, held annually on Patriots' Day in April, and as the home of computer storage firm EMC Corporation.For geographic and demographic...
-based EMC Corporation
EMC Corporation
EMC Corporation , a Financial Times Global 500, Fortune 500 and S&P 500 company, develops, delivers and supports information infrastructure and virtual infrastructure hardware, software, and services. EMC is headquartered in Hopkinton, Massachusetts, USA.Former Intel executive Richard Egan and his...
on March 10, 2008, in a move viewed by analysts as part of EMC's ongoing strategy to establish itself as an IT management solution provider.
In 2002 infraEnterprise was awarded PinkVerify ITIL certification from Pink Elephant
Pink elephant
Pink elephant may refer to:*Pink Elephant , a 1975 cartoon from the Pink Panther series*Pink Elephants , a cartoon produced by the Terrytoons studio*Pink Elephants, a 1997 album by Mick Harvey...
, an independent consulting firm specialising in ITIL and PRINCE2
PRINCE2
PRojects IN Controlled Environments 2 is a structured project management method endorsed by the UK government as the project management standard for public projects. The methodology encompasses the management, control and organisation of a project...
. Infra has won a number of awards. In 2007, they were awarded the Network Computing magazine "Helpdesk Product of the Year" for infraEnterprise, and were awarded HDI's Best Business Use of Business Support Technology in 2006 at the 11th Annual Help Desk and IT Support Excellence Awards.