AFCOM
Encyclopedia
AFCOM is an acronym for the Ambulance and Fire Communication Centre at Spring Hill
Spring Hill, Queensland
Spring Hill is an inner suburb of Brisbane, Australia located 2 km north of the central business district. Parts of Spring Hill can be considered to be extensions of the Brisbane CBD.-Schools:Spring Hill is serviced by a number of schools...

 in Brisbane
Brisbane
Brisbane is the capital and most populous city in the Australian state of Queensland and the third most populous city in Australia. Brisbane's metropolitan area has a population of over 2 million, and the South East Queensland urban conurbation, centred around Brisbane, encompasses a population of...

, Queensland
Queensland
Queensland is a state of Australia, occupying the north-eastern section of the mainland continent. It is bordered by the Northern Territory, South Australia and New South Wales to the west, south-west and south respectively. To the east, Queensland is bordered by the Coral Sea and Pacific Ocean...

. It forms the primary communication centre for the Queensland Ambulance Service
Queensland Ambulance Service
The Queensland Ambulance Service is the chief provider of out-of-hospital emergency care and ambulance transport in the state of Queensland, Australia...

 and Queensland Fire and Rescue Service
Queensland Fire and Rescue Service
The Queensland Fire and Rescue Service is the primary provider of fire suppression and life rescue services to the residents and visitors to the state of Queensland, Australia....

 operations. The centre answers urgent triple zero call
000 Emergency
Triple Zero is the primary national emergency number in Australia. The Emergency Call Service is operated by Telstra a condition of its telecommunications licence, and is intended only for use in life-threatening or time-critical emergencies...

s from the public requesting fire and ambulance services. Over 150 staff coordinate the fire and rescue Service, road ambulances, Royal Flying Doctor Service and helicopter rescue. These expert communication specialists answer around 600 emergency calls per day and around 400 non-urgent patient transport bookings to deliver vital services which strengthen community resilience and safety.

Emergency Medical Dispatcher
Emergency medical dispatcher
An Emergency medical dispatcher is a professional telecommunicator, tasked with the gathering of information related to medical emergencies, the provision of assistance and instructions by voice, prior to the arrival of Emergency Medical Services, and the dispatching and support of EMS resources...

s undergo intensive training in the Medical Priority Dispatch System
Medical Priority Dispatch System
The Medical Priority Dispatch System is a medically-approved, unified system used to dispatch appropriate aid to medical emergencies including systematized caller interrogation and pre-arrival instructions. Priority Dispatch Corporation is licensed to design and publish MPDS and its various...

 and complete a one year internship before becoming qualified. EMD
EMD
- Music :* E.M.D., a Swedish band* The Explorations in Music and Dance / EMD Network, represents diverse higher education institutions of dance and music in Greenland, Finland, Sweden, Denmark, Iceland, Norway, Estonia, Latvia, and Lithuania with additional institutional partners in the European...

s deliver essential pre-arrival instructions and advice to the public including resuscitation and childbirth instructions. Afcom liaises closely with the Queensland Police
Queensland Police
The Queensland Police Service is the law enforcement agency responsible for policing the Australian state of Queensland. In 1990, the Queensland Police Force was officially renamed the Queensland Police Service and the old motto of "Firmness with Courtesy" was changed to "With Honour We Serve"...

Service and provides medical transport services to Brisbane's public and private health care providers.

Long term plans are in place to move the facility to the Queensland Department of Emergency Services headquarters on the north side of Brisbane in a new state-of-the-art building.

External links

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