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U-Haul
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U-Haul International, Inc. is a North American equipment rental company, based in Phoenix, Arizona, that has been in operation since 1945. The company was founded by Leonard Shoen in Ridgefield, Washington, who began it in the garage owned by his wife's family, and expanded through franchising with gas stations.
ul is owned by Amerco , a holding company which also operates Amerco Real Estate, Republic Western Insurance, and Oxford Life Insurance.
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Encyclopedia
U-Haul International, Inc. is a North American equipment rental company, based in Phoenix, Arizona, that has been in operation since 1945. The company was founded by Leonard Shoen in Ridgefield, Washington, who began it in the garage owned by his wife's family, and expanded through franchising with gas stations.
Overview
U-Haul is owned by Amerco , a holding company which also operates Amerco Real Estate, Republic Western Insurance, and Oxford Life Insurance. The Shoen family currently owns about 40% of the publicly-traded stock corporation. The company rents trucks, trailers, and other pieces of equipment, but many U-Haul centers and dealerships also provide storage, LPG (propane) refueling, hitch and trailer wiring installation, and carpet cleaners, among other services. The largest rental fleet in the industry and the company's many outlets across the country makes its services easier to access than most competitors.
Because of the company's ubiquity (there are 15,000 dealers across the country) the name is sometimes used as a genericized trademark to refer to the services of any rental company. The livery used on rented vehicles is widely recognized, primarily consisting of white and a thick horizontal orange stripe, in addition to a large state- or province-themed picture, known as .
There are many other companies in the U.S. that run similar businesses, but the two most significant competitors are Budget Truck Rental and Penske Truck Rental.
History
In 1945, at the age of 29, Leonard Shoen co-founded U-Haul with his wife, Anna Mary Carty, in the town of Ridgefield in the state of Washington. The company was started with an investment of $5,000 from family friends Kenneth and Donald Shivers . He began building rental trailers and splitting the fees for their use with gas station owners who he franchised as agents. He developed one-way rentals and enlisted investors as partners in each trailer as methods of growth.
By 1955, there were more than 10,000 U-Haul trailers on the road and the brand was nationally known. Distracted to some extent by growing his business, Shoen nevertheless took time for multiple marriages and eventually had a total of 14 children, each of whom he made stockholders. Shoen transferred all but 2% of control to his children when two of them, Edward and Mark launched a successful takeover of the business in 1986. Family scrabbling over the U-Haul empire turned to physical confrontations between some of his children at company meetings, even before the 1986 takeover. The takeover sparked a major family dispute that led to a $461 million judgment in favor of Leonard Shoen and others. In 1999, 85-year-old Leonard Shoen suffered fatal injuries when he crashed into a telephone pole near his Las Vegas, Nevada home.
The Shoen family, currently led by chairman and president Edward "Joe" Shoen, owns about 40% of the company through their AMERCO holding company. AMERCO filed for Chapter 11 bankruptcy in June 2003 and emerged in March 2004. The filing did not include or affect U-Haul operations.
Equipment
U-Haul's rental fleet is composed of trucks, trailers, and various other equipment. Heavy duty pickup truck and van cabs manufactured by GMC, Ford, and previously, International, Toyota, and Dodge, are mated with U-Haul manufactured truck boxes in fabrication plants located at various places in North America. The vehicles are mostly gas powered, with few dealers offering diesel trucks that must be brought back to the same location they were rented at. Five truck sizes are available (10', 14', 17', 24', and 26'), and multiple trailer sizes (4'x6', 4'x8', 5'x8', 5'x9' Ramp Trailer, 5'x10' and 6'x12', in addition to a two-wheeled "Tow Dolly" and a four-wheeled "Auto Transport"). U-Haul advertises that their trucks have lower decks which are built below the tops rather than above the rear tires like standard cargo box trucks. Some trucks also have an over the cab storage area called "Mom's Attic." The trucks are painted with graphics of different locations across the United States and Canada. U-haul has also launched a "Newest Trucks" campaign and have been building new one-way vehicles en-mass. As these are being built the one way fleet is being retired to local use only and previous local trucks are being de-imaged and retired to "for sale" status.
Pickup trucks and cargo vans are also available at most corporate owned centers. The vans feature significant modifications for moving household furniture. Besides warning stickers, and bumper guards, recent vans have power windows, power locks, running boards, a cargo / driver compartment divider, and wooden slats on the inside walls. Those who plan to move queen or king size box springs should observe that they do not fit horizontally between the door openings of E-series Ford vans. Although the smallest trucks rent for as much as the largest trailers, they are subject to significant mileage charges and are less likely to be available on weekends.
U-haul has two main classifications for equipment in its fleet. The first type of equipment is known as "In-Town" or "Rotation". These are owned by the franchise or designated to a specific store by the corporation. These are intended for "In-town", pickup and drop off at the same location, rentals only.
The other half of the fleet consists of "One-way" equipment. These are all owned by the corporation and are mostly used for one-way trips, meaning pickup and drop off at different locations. Generally this type of equipment is new and will have low mileage. One-way trucks display the well-known state/provincial images while the In-town trucks usually have large decals with the rates advertised. Once a one-way truck has seen so many miles or number of major service calls it will be transfered to a center for In-town usage. Along with open trailers, the pickup truck and cargo van are available in town only. Ramp trailers are the only open trailers that may be rented one-way. Often one-way equipment will be used for in-town rentals, however, in-town equipment should never go on a one-way rental.
All U-haul trailers require a "four way flat" wiring mount (or adapter) and a 1 7/8", 2", or 2 1/8" ball with adequate hitch and vehicle towing capacity. Generally, the trailer and its contents weight must be equal or less than the towing vehicle.
All trucks owned by the U-Haul corporation (including those assigned and decaled for use in Canada) display apportioned Arizona license plates that do not expire. Newer trailers in the U-Haul fleet have apportioned plates, registered in a variety of states. Some older trailers have regular expiration dates, which will be replaced with apportioned plates when they expire. In the Alaska and Hawaii markets, U-Haul registers equipment locally because those states do not have apportioned vehicle registration systems.
SuperGraphics program
U-Haul created the SuperGraphics Program in 1988 as a salute to the United States and Canada. SuperGraphics have evolved and grown in many ways. According to U-Haul, are carefully researched rare findings, little-known facts and mysteries that exist throughout the United States and Canada. Information about all graphics is available at U-Haul's website.
Ford Explorer
U-Haul will not rent a trailer to be attached to any Ford Explorer. According to U-Haul:
"U-Haul has chosen not to rent behind this tow vehicle based on our history of excessive costs in defending lawsuits involving Ford Explorer towing combinations. This policy is not related to safety issues. This is an unusual circumstance for U-Haul." This extends to all production years and models (for example, the ban includes the Ford Explorer Sport-Trac) of Explorers, regardless of tire brand that is attached. Ford Explorers can, however, be towed by U-Haul equipment, and U-Haul also manufactures trailer hitches for Explorers.
The ban does not extend to sister vehicles such as the Mercury Mountaineer, Lincoln Aviator, or Mazda Navajo which are all the same vehicle simply re-badged.
Rental rates
U-Haul truck rental rates differ by usage. For "One-way Moves", pickup and drop off at different location, the rates are decided upon the need for that equipment at the destination; One-way rates include a predefined amount of mileage, usually judged by the driving distance from one location to the other with allowance for loading and unloading. If more mileage is used there is an extra-mileage rate that may differ from location to location.
For "In-town Moves", pickup and drop off at the same location, rate are fixed by the size of the truck with addition mileage charge. In town rates are for one "rental period", they are rented based on availability and requested amounts of time. Generally equipment is available for 24 hours. Mileage differs from location to location but is generally around 89 cents per mile on weekdays and 1.09 cents per mile on weekends. For pickups or Cargo Vans the mileage rate is between 49 - 69 cents per mile. The pick-up trucks, cargo vans, 10' trucks, and 14' trucks rent for $19.95, the 17' truck rents for $29.95, and the 24' and 26' trucks rent for $39.95.
Trailers are exempt from mileage charges as they are not equipped with odometers. They are rented based on availability and requested amounts of time. 4' x 6' open and 4' x 8' enclosed trailers are $14.95, 5' x 8' open and enclosed trailers are $18.95, and the largest trailers, 6' x 12' open and enclosed, are $29.95. The 5' x 10' trailers are also $29.95, but are very old and generally not available for rental.
While U-Haul guarantees to get you moved, the exact pickup time and location for any reservation made for "One-Way" use cannot be confirmed until the day before the planned pick up, no matter how far in advance the reservation is made. This is largely due to the fact that the one way equipment is usually on the rental at least once a week. It's generally uncertain exactly where the equipment will be available until 2-3 days before the pick up date as it is being used by other families.
Safety issues
In Canada, various news agencies have found serious safety problems on U-Haul equipment. In July 2005, the Toronto Star reported statistics suggesting that about half of U-haul vehicles in Ontario were not road-safe. Shortly afterward, the Ministry of Transportation (Ontario) reported that, of 296 U-Haul vehicles inspected in the summer of 2005 (43.5% of all inspections performed), 58 (19.6%) were found to have out-of-service defects, meaning that they are not road worthy. CTV followed in October 2005, conducting their own inspections across the country, and finding that all 13 rented U-Haul trucks failed to meet basic provincial safety standards.
Replying to the Toronto Star, the company's Canadian officials cited its inspection policies and procedures that employees and dealers are expected to follow. In response to the CTV results, Canadian U-Haul vice-president admitted to not heeding earlier warnings to improve their vehicles' safety conditions, and said older trucks would be replaced.
In October 2006 CTV W-Five re-investigated U-Haul by renting trucks from 9 locations across Canada. The rentals were then taken to mechanics for an inspection. Of the 9 trucks rented, 7 failed basic safety standards and were not deemed roadworthy; the other 2, while roadworthy, had minor problems.
In the October 2006 episode of W-Five, the Ministry of Transportation stated that if U-Haul vehicles are not road worthy by September 14, 2007, they will be banned from Ontario for 15 days.
On June 24, 2007, the Los Angeles Times published a story on U-Haul's safety problems titled "Driving With Rented Risks". There were also related articles published such as "Upkeep Lags In U-Haul's Aging Fleet" and "Key Trial Evidence Goes Missing".
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