Transport InfoLine
Encyclopedia
Transport Info is a telephone and web-based information service for public transport in New South Wales
. Originally designed as a telephone information service for metropolitan Sydney, its scope has been extended to include transport in country areas. Transport Info is commonly known by its telephone number, 131 500. The service is provided under contract to Transport for NSW
.
The service allows users to plan journeys spanning multiple transport modes and transit operators, and is marketed across the city's public transport network.
A parallel teletype service
for hearing and speech impaired customers is available on 1800 637 500.
New South Wales
New South Wales is a state of :Australia, located in the east of the country. It is bordered by Queensland, Victoria and South Australia to the north, south and west respectively. To the east, the state is bordered by the Tasman Sea, which forms part of the Pacific Ocean. New South Wales...
. Originally designed as a telephone information service for metropolitan Sydney, its scope has been extended to include transport in country areas. Transport Info is commonly known by its telephone number, 131 500. The service is provided under contract to Transport for NSW
Transport for New South Wales
Transport for New South Wales is an agency of the Government of New South Wales created on 1 November 2011 to manage the transport services in state of New South Wales, Australia....
.
The service allows users to plan journeys spanning multiple transport modes and transit operators, and is marketed across the city's public transport network.
Telephone
Around 2.24 million calls were made to Transport Info's 131500 number in the 2005-06 financial year, down slightly on the previous year. This coincides with significant upgrades to the service's website. Around a third of calls are handled automatically by an interactive voice recognition system. The remainder is directed to a call centre.A parallel teletype service
Telecommunications device for the deaf
A telecommunications device for the deaf is a teleprinter, an electronic device for text communication over a telephone line, that is designed for use by persons with hearing or speech difficulties...
for hearing and speech impaired customers is available on 1800 637 500.