Tealeaf is a Customer Experience Management (CEM) software company. Its CX line of products capture website interaction from the actual users' perspectives.

Tealeaf's products are used to provide visibility into the online customer experience by capturing, analyzing and replaying details of customers' visits to find site errors or issues and understand the impact that transaction failures have on business processes.

History

Tealeaf was founded by Robert Wenig, Randi Barshack, and Igor Tsyganskiy in November 1999 as an independent spin-off of SAP AG

SAP AG

SAP AG is a German software corporation that makes enterprise software to manage business operations and customer relations. Headquartered in Walldorf, Baden-Württemberg, with regional offices around the world, SAP is the market leader in enterprise application software...

. In developing web-based software for SAP, Wenig found it very difficult to reproduce problems reported by users. He came up with the idea that web sites could have a "black box" similar to an airplane cockpit voice recorder

Cockpit voice recorder

A cockpit voice recorder , often referred to as a "black box", is a flight recorder used to record the audio environment in the flight deck of an aircraft for the purpose of investigation of accidents and incidents...

 to understand what happened in any user visit. He developed software to record all the dynamically generated HTML

HTML

HyperText Markup Language is the predominant markup language for web pages. HTML elements are the basic building-blocks of webpages....

 at the network level and store it for later searching

Search engine technology

Modern web search engines are complex software systems using the technology that has evolved over the years. There are several categories of search engine software: Web search engines , database or structured data search engines , and mixed search engines or enterprise search...

 and visual replay. While the technology was originally created to assist software developers the technology has since been adapted for use by business users, call centers and legal compliance groups within organizations.

See also

• Online dispute resolution
  Online Dispute Resolution
  Online dispute resolution is a branch of dispute resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or a combination of all three. In this respect it is often seen as being the online equivalent...
  
  
• Web analytics
  Web analytics
  Web analytics is the measurement, collection, analysis and reporting of internet data for purposes of understanding and optimizing web usage....
  
  
• Performance testing
  Performance testing
  In software engineering, performance testing is in general testing performed to determine how a system performs in terms of responsiveness and stability under a particular workload...
  
  
• Performance engineering
  Performance Engineering
  Performance engineering within systems engineering, encompasses the set of roles, skills, activities, practices, tools, and deliverables applied at every phase of the Systems Development Life Cycle which ensures that a solution will be designed, implemented, and operationally supported to meet the...