Returns Management System
Encyclopedia
A returns management system is a system which manages returns of faulty products for businesses. There are various ways in which a returns management system can be implemented in an organization. It can be custom software developed in-house or third-party software.
The system allows definition of the various processes to handle the returns for a company. As a high level overview of the process, consider a scenario involving the purchase of a CD Player of XYZ company from an electronics
store. If there is some issue with the player and it is returned to the retail store a returns process is initiated. The store will either replace the player or credit the customer if it is in warranty, or within sample period. A return authorization number is generated and the same can be traced across as it flows through the system.
There are various complexities involved when the item comes back to the manufacturer's warehouse. The item received is checked for defects and is sent for repair. Once repaired, it may be sold as a refurbished item.
The system allows definition of the various processes to handle the returns for a company. As a high level overview of the process, consider a scenario involving the purchase of a CD Player of XYZ company from an electronics
Electronics
Electronics is the branch of science, engineering and technology that deals with electrical circuits involving active electrical components such as vacuum tubes, transistors, diodes and integrated circuits, and associated passive interconnection technologies...
store. If there is some issue with the player and it is returned to the retail store a returns process is initiated. The store will either replace the player or credit the customer if it is in warranty, or within sample period. A return authorization number is generated and the same can be traced across as it flows through the system.
There are various complexities involved when the item comes back to the manufacturer's warehouse. The item received is checked for defects and is sent for repair. Once repaired, it may be sold as a refurbished item.