Remote Network Support - is a brand name of IT managed services

Managed services

Managed services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations inclusive of Production Support and lifecycle build/maintenance activities...

 and a registered trademark of the RNS Corporation. Because of the success of this brand, it has become a genericized trademark in American English and many people in North America today refer to any computer network

Computer network

A computer network, often simply referred to as a network, is a collection of hardware components and computers interconnected by communication channels that allow sharing of resources and information....

managed services as such.It gives the users the facility to contact the remote helper or support from IT technician to toggle your problem on-line, I.E. same as face to face with your service provider or technician.