Quality Management System processes
Encyclopedia
A Quality Management System process is a business excellence which forms an element of the Quality Management System
Quality management system
A quality management system can be expressed as the organizational structure, procedures, processes and resources needed to implement quality management.-Elements of a Quality Management System:# Organizational structure# Responsibilities# Methods...

 (QMS) of an organisation. The ISO9001:2000
ISO 9000
The ISO 9000 family of standards relates to quality management systems and is designed to help organizations ensure they meet the needs of customers and other stakeholders . The standards are published by ISO, the International Organization for Standardization, and available through National...

 standard requires organisations seeking compliance or certification
Certification
Certification refers to the confirmation of certain characteristics of an object, person, or organization. This confirmation is often, but not always, provided by some form of external review, education, assessment, or audit...

 to define the processes which form the QMS and the sequence and interaction of these processes. The Butterworth-Heinemann
Butterworth-Heinemann
Butterworth–Heinemann is a UK-based international publishing company specialized in professional information and learning materials for higher education and professional training, in printed and electronic forms...

 and other publishers have offered several excellent books which provide step-by-step guides to whom seeking the quality certifications of their products , , , , ,.

Examples of such processes include:
  • Order Processing
  • Production Planning
  • Measurement of product
    Product (business)
    In general, the product is defined as a "thing produced by labor or effort" or the "result of an act or a process", and stems from the verb produce, from the Latin prōdūce ' lead or bring forth'. Since 1575, the word "product" has referred to anything produced...

    / service/ process
    Process modeling
    The term process model is used in various contexts. For example, in business process modeling the enterprise process model is often referred to as the business process model. Process models are core concepts in the discipline of process engineering....

     compliant with specified requirements including statistical techniques such as Statistical Process Control
    Statistical process control
    Statistical process control is the application of statistical methods to the monitoring and control of a process to ensure that it operates at its full potential to produce conforming product. Under SPC, a process behaves predictably to produce as much conforming product as possible with the least...

     and Measurement Systems Analysis
    Measurement Systems Analysis
    A Measurement System Analysis is a specially designed experiment that seeks to identify the components of variation in the measurement....

  • Calibration
    Calibration
    Calibration is a comparison between measurements – one of known magnitude or correctness made or set with one device and another measurement made in as similar a way as possible with a second device....

  • Internal Audit
    Internal audit
    Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization's operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk...

  • Corrective Action
  • Preventive Action
    Preventive action
    A preventive action is a change implemented to address a weakness in a management system that is not yet responsible for causing nonconforming product or service....

  • Identification, labelling and control of non conforming
    Conformance testing
    Conformance testing or type testing is testing to determine whether a product or system meets some specified standard that has been developed for efficiency or interoperability....

     product
    Product (business)
    In general, the product is defined as a "thing produced by labor or effort" or the "result of an act or a process", and stems from the verb produce, from the Latin prōdūce ' lead or bring forth'. Since 1575, the word "product" has referred to anything produced...

     to preclude its inadvertent use, delivery or processing.
  • Purchasing
    Purchasing
    Purchasing refers to a business or organization attempting for acquiring goods or services to accomplish the goals of the enterprise. Though there are several organizations that attempt to set standards in the purchasing process, processes can vary greatly between organizations...

     and related processes such as supplier selection and monitoring
    Monitoring
    To monitor or monitoring generally means to be aware of the state of a system. Below are specific examples:* to observe a situation for any changes which may occur over time, using a monitor or measuring device of some sort:...



ISO9001 requires that the performance of these processes be measured, analysed and continually improved, and the results of this form an input into the management review
Management review
A management review is a management study into a project's status and allocation of resources. It is different from both a software engineering peer review, which evaluates the technical quality of software products, and a software audit, which is an externally conducted audit into a project's...

 process.

See also

  • Corrective and Preventative Action (CAPA)
  • Good Manufacturing Practice
    Good Manufacturing Practice
    "Good manufacturing practice" or "GMP" are practices and the systems required to be adapted in pharmaceutical manufacturing, quality control, quality system covering the manufacture and testing of pharmaceuticals or drugs including active pharmaceutical ingredients, diagnostics, foods,...

     (GMP)
  • Manufacturing process management
    Manufacturing Process Management
    Manufacturing process management is a collection of technologies and methods used to define how products are to be manufactured. MPM differs from ERP/MRP which is used to plan the ordering of materials and other resources, set manufacturing schedules, and compile cost data.A cornerstone of MPM is...

  • Quality management
    Quality management
    The term Quality management has a specific meaning within many business sectors. This specific definition, which does not aim to assure 'good quality' by the more general definition , can be considered to have four main components: quality planning, quality control, quality assurance and quality...

  • Total Quality Management
    Total Quality Management
    Total quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes....

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