QNet is a Direct Selling company based in Hong Kong, with offices and affiliate companies in 20 countries. The company was established in 1998 as a retailer of commemorative gold coins in the Philippines and was initially called GoldQuest. Following a restructuring of its business and expansion into a wider range of products, the company rebranded into QuestNet in 2004. The QNet brand, as a shortened form of QuestNet was launched in 2010.

Products and Services

QNet distributes a wide range of products and services with a strong focus on wellness and lifestyle through its e-commerce portal. QNet's products can be categorised as follows:

• Nutritional supplements
• Personal care items
• Home care solutions
• Wellness and energy products
• Luxury and collectible items, such as Swiss-made timepieces, jewellery, accessories, and collector coins and medallions)
• Vacation packages and memberships
• Telecommunications
• Online education

Affiliations

QNet is a member of Direct Selling Association of Malaysia and the Business Ethics Institute of Malaysia (BEIM), Direct Selling Association of Singapore, under its local brand QuestNet. QNet is also a member of the Hong Kong Health Food Association and through its local brand QuestNet in Singapore, Health Supplements Industry Association of Singapore .

QNet's 24/7 Multilingual Contact Centre is a Platinum member of Contact Centre World and through its Malaysian operations arm QI Services, a member of Customer Relationship Management & Contact Centre Association (Malaysia) .

Recognition

QNet has been recognised by several industry forums for its training and management practices in the Direct Selling industry. The highlights are listed below:

• The Internet Show E-commerce Website Awards – Finalist (2011)
• Obtainer Worldwide Direct Selling Awards – Best Trainer (2011)
• Obtainer Worldwide Direct Selling Awards – Best Team (2011)
• Networking Times Master Networker (2011)
• Obtainer Worldwide Direct Selling Awards – Brand Marketing (2010)
• Recognition as one of the leading direct selling companies in Indonesia, by DUIT! entrepreneur magazine (2010)
• Caring Company Award (2007-10) by Hong Kong Council of Social Service

Logistics & Proprietary IT Infrastructure

QNet works with a wide range of partners to support its global customers in multiple countries and in multiple languages. QNet's e-commerce portal processes more than 10,000 transactions a day from across the globe. QNet has three main logistics hubs in Hong Kong, Malaysia and United Arab Emirates. Some of the key features of QNet's support system include:

• VeriSign SSL & ESSL Security protocols
• Akamai Content Delivery Network (CDN)
• CyberTrust Security accreditation
• Mobile applications & m-commerce
• Advanced computerised Warehouse Management Systems (WMS)

Sponsorships

QNet sponsors a number of sports related events in motorsports, football, hockey and Rugby. The most visible sponsorship has been QNet's involvement in Formula 1 through its partnership with Team Marussia Virgin Racing.

QNet also works with International cricketer Muthiah Muralidaran as its product ambassador. . Asian Golfer Thongchai Jaidee

Thongchai Jaidee

Thongchai Jaidee is a Thai professional golfer who plays on the Asian Tour and the European Tour. He holds the record for most career victories and most career earnings on the Asian Tour....

is brand ambassador for QNet's energy product Velociti.

Sports Sponsorships

• Official Direct Selling Partner of Marussia Virgin Racing in Formula 1™ World Championship (2011-2013)
• Official Direct Selling Supporter of the Asian Football Confederation (AFC) Champions League (ACL) (2009-2012)
• Official Direct Selling Partner of the Muharraq Basketball Club in Bahrain (2010-2011)
• Senior Rugby Gold Sponsor of the Hong Kong Football Club (HKFC) Rugby Section (2010-2012 )
• Official Direct Selling Partner of the Malaysian Hockey Federation (MHF) (2011-2013)
• QI-Meritus.Mahara – GP2 Asia Series (2008-2010)
• CIMB Team QI-Meritus – Formula BMW Asia Series champions (2007)
• Team Meritus – Formula V6 Series (2006)

Charitable Initiatives

QNet has supported numerous charitable initiatives around the world through its CSR arm RYTHM Foundation. In 2009 for its 11th anniversary, QuestNet partnered with World Vision to support 121 impoverished children in 11 countries with education opportunities, nutrition and health care.. In Tanzania, QNet helped raise USD 35,000 through a charity walk in aid of Ocean Road Cancer Institute.. In August 2010, QNet donated USD 40,000 to the United Nations (UN) World Food Programme’s (WFP) Floods to help flood victims in Pakistan..

In Malaysia, QNet implements its philanthropic activities through Vijayaratnam Foundation, the Malaysian Chapter of RYTHM Foundation. For Chinese New Year in 2010, employees visited Ci Hang-Chempaka Welfare Home and spent the day with the elderly residents and gave them presents for the Lunar New Year.. In 2009, children from low income families suffering from cancer were treated to a Deepavali and Hari Raya celebration at the QuestNet office..

Business Challenges & Negative Publicity

QNet has faced challenges with the media in several countries that has called the company a pyramid scheme. As QNet distributes its products to customers around the globe through its e-commerce platform and does not have a physical office presence in many such countries, this has led to many newspapers and online portals calling the company a scam. QNet has maintained that it operates a legitimate Direct Selling and Multilevel Marketing business model that is recognised in most advanced economies. QNet has also stated that developing countries must formulate a legislation to govern the Direct Selling industry that provides clear guidelines within which legitimate companies can operate and avoid being mistaken for a pyramid scheme.