Product Support Services
Encyclopedia
Product Support Services, more commonly referred to as PSS, is the Microsoft
business unit with primary responsibility for responding to end-user and partner requests for assistance with the company's products and services.
recovery console
, for instance, was developed in large part to address difficulty that PSS agents had when attempting to assist customers with non-functional Windows NT installations. Additionally, PSS identifies major issues with products, and works with the responsible product teams in order to create "hotfixes" for these issues, and/or make sure that the issues are addressed in service packs or future product versions.Its is a type of a Call Center.
Microsoft
Microsoft Corporation is an American public multinational corporation headquartered in Redmond, Washington, USA that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions...
business unit with primary responsibility for responding to end-user and partner requests for assistance with the company's products and services.
Feedback and product development
PSS also gives feedback to Microsoft development groups for use in the development of future products or product features. The Windows 2000Windows 2000
Windows 2000 is a line of operating systems produced by Microsoft for use on personal computers, business desktops, laptops, and servers. Windows 2000 was released to manufacturing on 15 December 1999 and launched to retail on 17 February 2000. It is the successor to Windows NT 4.0, and is the...
recovery console
Recovery Console
The Recovery Console is a feature of the Windows 2000, Windows XP and Windows Server 2003 operating systems. It provides the means for administrators to perform a limited range of tasks using a command line interface. Its primary function is to enable administrators to recover from situations...
, for instance, was developed in large part to address difficulty that PSS agents had when attempting to assist customers with non-functional Windows NT installations. Additionally, PSS identifies major issues with products, and works with the responsible product teams in order to create "hotfixes" for these issues, and/or make sure that the issues are addressed in service packs or future product versions.Its is a type of a Call Center.
Support options
PSS offers a wide variety of support options, with varying prices. Options include assistance with:- Basic usage
- "Break-fix" support
- Security patch installation
- Onsite and offsite consulting
Offices
PSS has major offices worldwide, including:- Las Colinas, Texas, United StatesUnited StatesThe United States of America is a federal constitutional republic comprising fifty states and a federal district...
- Issaquah, WashingtonIssaquah, WashingtonIssaquah is a city in King County, Washington, United States. The population was 30,434 at the 2010 census.Based on per capita income, Issaquah ranks 25th of 522 areas in the State of Washington to be ranked....
, United States - Charlotte, North CarolinaCharlotte, North CarolinaCharlotte is the largest city in the U.S. state of North Carolina and the seat of Mecklenburg County. In 2010, Charlotte's population according to the US Census Bureau was 731,424, making it the 17th largest city in the United States based on population. The Charlotte metropolitan area had a 2009...
, United States - Embassy Golf Links, Bangalore, India