Lingo (VoIP Service operator)
Encyclopedia
Lingo is a VoIP provider in the United States
. It offers local and long distance calls anywhere in the U.S., to Canada, and to Western Europe, plus over 25 calling features. Lingo has been the subject of consumer complaints and negative reviews reporting refusal to honor refunds and deteriorating quality.
Lingo markets prepaid annual calling where customers pay for a whole year in advance, but the bankruptcy of parent Primus Telecom
may raise questions about the company's ability to provide a whole year of service. The Better Business Bureau
grades Primus a "D+" with no accreditation; the D+ rating is among the lowest possible, and is based on the number of "unresolved" complaints against the company, and the company's failure even to respond to those complaints.
From September 24, 2010, Lingo has stopped offering the pre-paid plan "Talk 365" and other promotional plans that used to come with one year term. So, there will be no disconnect fee going forward for the new customers if they cancel or terminate their account with Lingo at any time. They will just need to return the equipment back to Lingo.
United States
The United States of America is a federal constitutional republic comprising fifty states and a federal district...
. It offers local and long distance calls anywhere in the U.S., to Canada, and to Western Europe, plus over 25 calling features. Lingo has been the subject of consumer complaints and negative reviews reporting refusal to honor refunds and deteriorating quality.
Lingo markets prepaid annual calling where customers pay for a whole year in advance, but the bankruptcy of parent Primus Telecom
Primus Telecom
Primus Telecommunications Group, Incorporated is an integrated facilities-based telecommunications services provider offering international and domestic voice, voice-over-Internet protocol , Internet, wireless, data and hosting services to business and residential retail customers and other...
may raise questions about the company's ability to provide a whole year of service. The Better Business Bureau
Better Business Bureau
The Better Business Bureau , founded in 1912, is a corporation consisting of several private business franchises of local BBB organizations based in the United States and Canada, which work through their parent corporation, the Council of Better Business Bureaus .The Better Business Bureau, through...
grades Primus a "D+" with no accreditation; the D+ rating is among the lowest possible, and is based on the number of "unresolved" complaints against the company, and the company's failure even to respond to those complaints.
Controversial Policy Change
On October 17, 2008, Lingo notified its existing customers that it would charge a new $99.95 cancellation fee for users who cancel within 24 months of opening their account. This new policy is at odds with Lingo's previous policy of charging $59.95 for users who cancel within 12 months of opening their account.From September 24, 2010, Lingo has stopped offering the pre-paid plan "Talk 365" and other promotional plans that used to come with one year term. So, there will be no disconnect fee going forward for the new customers if they cancel or terminate their account with Lingo at any time. They will just need to return the equipment back to Lingo.