Xceedcc
Encyclopedia
Xceed is a global provider of multi-lingual
Multilingualism
Multilingualism is the act of using, or promoting the use of, multiple languages, either by an individual speaker or by a community of speakers. Multilingual speakers outnumber monolingual speakers in the world's population. Multilingualism is becoming a social phenomenon governed by the needs of...

 Business Process Outsourcing
Business process outsourcing
Business process outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments...

 (BPO) services. Xceed was established in 2001 to serve as the IT arm of Telecom Egypt
Telecom Egypt
Telecom Egypt or Telecom Egypt SAE , is Egypt’s main Telephone company. It started in 1854 with the first telegraph line in Egypt...

 with a client base of more than 11 million subscribers. Since then, Xceed has developed into a global provider of BPO services, with sites at multiple locations. Xceed serves to be one of the largest contact centers in the Southern Mediterranean Region
Mediterranean Basin
In biogeography, the Mediterranean Basin refers to the lands around the Mediterranean Sea that have a Mediterranean climate, with mild, rainy winters and hot, dry summers, which supports characteristic Mediterranean forests, woodlands, and scrub vegetation...

.
Xceed currently has four sites in Cairo: two of which are operating full time
Full time
Full-time employment is employment in which the employee works the full number of hours defined as such by his/her employer. Full-time employment often comes with benefits that are not typically offered to part-time, temporary, or flexible workers, such as annual leave, sickleave, and health...

 while the other two function as backup sites to ensure business continuity
Business continuity
Business continuity is the activity performed by an organization to ensure that critical business functions will be available to customers, suppliers, regulators, and other entities that must have access to those functions. These activities include many daily chores such as project management,...

. Xceed’s main site is located in Cairo’s technology park, The Smart Village.
Xceed has an additional contact center
Call centre
A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing,...

 at Morocco's technology park, “CasaNearshore Park”. Xceed also has representing offices in the US, Canada, the UK and Dubai.

Xceed is engaged in managing extensive outsourcing agreements with key government accounts and Fortune Global 500
Fortune Global 500
The Fortune Global 500 is a ranking of the top 500 corporations worldwide as measured by revenue. The list is compiled and published annually by Fortune magazine....

 companies.
Today, Xceed manages 3 million transactions a month, supporting clients in four different continents and in nine different languages. The languages that Xceed currently supports are: Arabic, English, French, Spanish, Italian, German, Hebrew, Portuguese and Greek. Xceed's largest pools are in Arabic, English, French and Spanish.
This has led Xceed to acquire the COPC International Inc.
COPC Inc.
Customer Operations Performance Center Incorporated, also known as COPC Inc., is a privately held international customer service support company based in Austin, Texas. COPC Inc. redesigns business processes for customer contact center and business process outsourcing services, offering training,...

certification (COPC®-2000), within a record time of only 9 months and made Xceed the first COPC certified entity in Middle East, Africa and the Southern Mediterranean Region.
The source of this article is wikipedia, the free encyclopedia.  The text of this article is licensed under the GFDL.
 
x
OK