Service quality

In general, water service quality is low in Ecuador. Water supply services are interrupted in 50% of the urban areas. Water pressure is well below standard, particularly in poor outlying areas. In 30% of the urban areas, there is no treatment of superficial potable water. 92% of wastewater is discharged without any kind of treatment.

According to a study of 2004 about sustainability, 38% of the systems in rural zones have collapsed, and 20% are seriously damaged. 29% are somewhat damaged and only 13% are considered sustainable.

History and Recent Developments

Between 1965 and 1992, the Instituto Ecuatoriano de Obras Sanitarias (IEOS) or Ecuadorian Institute for Sanitary Works had been responsible for water supply and sanitation services in Ecuador.

In 1992, the sector was decentralized due to a Decentralization Law and the sector's administration was assigned to MIDUVI, which was fusioned with IEOS. Many municipalities, in particular small and medium-sized ones, did not dispose of enough capacity for providing water supply and sanitation services. In 2001, the national government began to support those municipalities with technical assistance through PRAGUAS (see below).

Responsibility for water supply and sanitation

There are several contradictory policies on allocating the sector's resources within the country. There is no system for information, monitoring and assessment of the sector. Thus, an institutional chaos can be observed which doesn't define limits of responsibility between the institutions.

Policy

Responsibility for establishing sectoral policy is legally vested in the Subsecretaría de Agua Potable, Saneamiento y Residuos Sólidos (SPASyRS) or Subministry of Potable Water, Sanitation and Solid Waste under the Ministry of Urban Development and Housing. However, there is no clear definition of roles and responsibilities between various national and sub-national actors, nor is there an independent regulator of water supply and sanitation services. Stakeholders in the sector include the Fondo de Solidaridad or Solidarity Fund, the Ecuadorian State Bank, the Fondo de Inversión Social de Emergencia (FISE) or Emergency Social Investment Fund and several governmental ministries at the national, provincial and municipal level, among others.

While Ecuador

Ecuador

Ecuador , officially the Republic of Ecuador is a representative democratic republic in South America, bordered by Colombia on the north, Peru on the east and south, and by the Pacific Ocean to the west. It is one of only two countries in South America, along with Chile, that do not have a border...

 has a National Water and Sanitation Policy, it is set out in relatively vague terms and avoids a clear position on sensitive issues such as investment subsidies (by national and sub-national governments) and who should receive them.
A draft plan for a Water and Sanitation Sector Law was prepared, but has not yet been presented to Congress, given unstable political conditions.

An Interinstitutional Committee for Water and Sanitation acts as a forum for interchanging experiences in collaboration with MIDUVI.

Service Provision

In urban areas, municipalities are directly responsible for delivering the services. They can provide it themselves or through an autonomous municipal utility. In the capital Quito

Quito

San Francisco de Quito, most often called Quito , is the capital city of Ecuador in northwestern South America. It is located in north-central Ecuador in the Guayllabamba river basin, on the eastern slopes of Pichincha, an active stratovolcano in the Andes mountains...

, water and sanitation services in the city itself and the rural parts of the municipality (canton) are provided by the metropolitan utility Empresa Metropolitana de Alcantarillado y Agua Potable de Quito (EMAAP-Q). In Guayaquil, the service was transferred to the private company Interagua under a concession in 2001. At the same time, the former municipal utility ECAPAG became the regulatory agency for the new private utility.

In rural areas, more than 5,000 Potable Water Boards provide the services. Most of them are left to their fate in abandoned conditions, due to very low tariff levels, negligence of care of the water sources and lack of an institution helping water boards since the dissolution of IEOS in 1992.

Efficiency

Potable water supply efficiency is usually measured through labour productivity and the level of unaccounted-for water

Non-revenue water

Non revenue water is water that has been produced and is “lost” before it reaches the customer. Losses can be real losses or apparent losses . High levels of NRW are detrimental to the financial viability of water utilities, as well to the quality of water itself...

. In terms of manpower, the best practices of the region reflect less than 3 employees per 1000 connections. In less populated areas, it can be difficult to determine the number of employees per connection, as services are often bundled by the government with other civic services, but the World Bank

World Bank

The World Bank is an international financial institution that provides loans to developing countries for capital programmes.The World Bank's official goal is the reduction of poverty...

 estimates that the number of employees per connection exceeds this in medium-sized towns, with somewhere between 5 and 14 employees assigned per 1000 connections.

Non-revenue water

Non-revenue water

Non revenue water is water that has been produced and is “lost” before it reaches the customer. Losses can be real losses or apparent losses . High levels of NRW are detrimental to the financial viability of water utilities, as well to the quality of water itself...

, which is the difference between produced and invoiced water is also difficult to guess, given low measuring levels in Ecuador. However, at the end of 2001 it was estimated at 65%, one of the highest levels in Latin America.

Tariffs, Cost Recovery and Affordability

A study commissioned by the government under financing by the World Bank

World Bank

The World Bank is an international financial institution that provides loans to developing countries for capital programmes.The World Bank's official goal is the reduction of poverty...

 concluded that nationwide, tariffs covered only about 2/3 of system operation and maintenance costs in 2001. National and sub-national (provincial and municipal) government transfers are required to cover the operation and maintenance gap and to finance coverage expansion.

Concerning the affordability of tariffs and ability to pay of user, in 1998 households that indicated expenses for water in the national living standards measurement survey, stated that on average they stood at 1.7% of their total expenses. This percentage is higher in urban areas (1.9%) than in rural communities with some basic infrastructure (rural amanzanado - 1.3%) and rural areas with scattered population (rural disperso - 0.9%). Within the poorest decile, this percentage is 1.9% on national average, but 3.3% in urban areas. The expenses include water which is bought from water tankers, but excludes expenses for sanitation.

Investment and financing

Financing for urban and rural water supply investments is provided by a multitude of national and sub-national actors under different terms and conditions. Some favour participation by users and municipalities, but the majority provide assistance without requiring any contributions (assistencialismo) in a clientelistic

Clientelism

Clientelism is a term used to describe a political system at the heart of which is an assyemtric relationship between groups of political actors described as patrons and clients...

 manner, underestimating the importance of participation to reach sustainability of services.

In 2001, an Executive Decree was adopted by the government which created correlation between a tax on telephone calls and government transfers of funds for water and sanitary improvement to municipalities. The level of the transfers is higher for poorer municipalities, and – most notably – higher for those that improve operator performance or choose to delegate service provision to autonomous operators. The system of sub-national transfers thus provides incentives to improve both performance and more sustainable institutional arrangements at the local level.
From 1990 to 2005, US$409 million were invested in water supply and sanitation at the municipal level. As shown above, the funding reached its peak in 2002, when US$6.1 per capita were spent. However, the average investment p.a. was at only US$2.1 Compared to other Latin American states like its neighboring countries Peru and Colombia, the investment level in Ecuador is low.

EMAAP-Q, the public enterprise serving Quito

The public water and sewer utility of Quito, EMAAP-Q, was turned around between 2000 and 2008, according to its general manager, Juan Neira. In this period water coverage in the city increased from 72% to 98% and sanitation coverage from 68% to 93%. The company replaced its cumbersome manual billing system with an electronic billing system in 2008 under which an inspector, equipped with a portable computer, visit homes to read water consumption meters and immediately types and delivers the bill to users. Non-revenue water

Non-revenue water

Non revenue water is water that has been produced and is “lost” before it reaches the customer. Losses can be real losses or apparent losses . High levels of NRW are detrimental to the financial viability of water utilities, as well to the quality of water itself...

 is said to have been reduced from 47.8% in 2000 to 30% in 2008 through the installation of household meters and the reduction of clandestine water connections. However, the performance indicators on the EMAAP-Q website show that non-revenue water was 38% in 2002 and 37% in 2006, with not data for subsequent years. Investments were financed by the Inter-American Development Bank

Inter-American Development Bank

The Inter-American Development Bank is the largest source of development financing for Latin America and the Caribbean...

 under a US$170m project that closed in 2002, the Andean Development Corporation under a US$25m project that was under execution in 2009 and company funds. According to its website, the firm has obtained international awards for administrative excellence and the quality of services, such as the gold medal of excellence of the Malcolm Baldrige Award

Malcolm Baldrige National Quality Award

The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the only formal recognition of the performance excellence of both public and private U.S. organizations given by...

 in 2007 and the Arch of Europe International Quality Award for Technology in 2008, without specifying the details of the awards. In April 2009 there was, however, no independent confirmation of these awards on the Internet. The company showed an operating loss before interest of US$5.5m in January–February 2009, and needed a government transfer of US$6.3m in the same period to balance its books.

Interagua, the private concessionnaire serving Guayaquil

In Guayaquil, the largest port city in Ecuador, the services were transferred to a private operator, Interagua, in 2001. At that time, 50% of the city had only 10 hours service per day. In five years the company brought 24 hours service to all the city and served an additional 55,000 families, mostly low income in the southern part of the city. Access to water supply increased from 64 percent in 2000 to 72 percent in 2003, and access to sewerage has grown from 46 percent to 55 percent during the same period. Families were able to consume twice as much water while paying one fifth of what they paid before, when they bought it from vendors distributing it in tankers and charging $3.50 per cubic meter. Interagua charges only 34 cents per cubic meter for the first 15 cubic meters per month.

External support

The Ecuadorian government receives external support from several donors in terms of investment and technical assistance in water supply and sanitation.

World Bank

In the last years, the World Bank has intensely participated in the development of key documents about Ecuadorian Policies, including national policy of water and sanitation in 2002 and the innovative decree about transfers to the water supply and sanitation sector of 2005 as well as the draft plan for a Water and Sanitation Sector Law.

The World Bank Group also contributed to the PRAGUAS project with a loan of US$48m, paid by the International Bank For Reconstruction And Development.

Rural and Small Towns Water Supply and Sanitation Project II (PRAGUAS)

Since 2001, the Proyecto de Agua Potable y Saneamiento para Comunidades Rurales y Pequeños Municipios (PRAGUAS) or Rural and Small Towns Water Supply and Sanitation Project became the government's primary instrument to face the sector's challenges, influencing key options about policy (see above), extending coverage and giving incentives to improve quality, efficiency and cost recovery of the service.

To satisfy requirements of quality, efficiency and cost recovery, PRAGUAS offers technical assistance and financial incentives to municipalities which are interested in delegating water supply and sanitation to autonomous operators, such as public or private utilities, cooperatives etc.

Referring to coverage, between 2001 and 2006 PRAGUAS I equipped 252,000 persons with new supply systems and 127,000 people with on-site sanitation (i.e. approximately 5% and 3% of the Ecuadorian rural population of 4.7m people). In small towns (cabeceras cantonales), where water service was interrupted, technical assistance was provided to improve the performance, separating service provision from direct provision by municipalities and increasing operative efficiency, to reach continuous sustainable service of good quality. In view of the fact that designs for more than 600,000 inhabitants (which is 13% of the Ecuadorian rural population) have already been prepared, a fast coverage expansion is expected within PRAGUAS II, which began in 2007 and will last until 2011.

During PRAGUAS I, among the country's 219 municipalities, 29 have decided to adopt new service models that are different from direct provision by municipalities. 14 have completed the transition process, exceeding the aim of APL-1 (Adaptable Program Loan) of five municipalities, which was established by the World Bank and the national government in 2000. An initial assessment shows that the first group of municipalities, which have delegated their water supply and sanitation services, like Cayambe

Cayambe

Cayambe may refer to:* Cayambe, a stratovolcano in the Central Cordillera of the Ecuadorian Andes* Cayambe, a town located at the foot of the volcano* Cayambe, a canton governed from the town* Cayambe, a popular music style in northern Ecuador...

 (municipal company), Pedro Moncayo

Pedro Moncayo

Pedro Moncayo is a canton in the north of the Pichincha Province, Ecuador. The seat of the canton is the city of Tabacundo. The canton is named after politician Pedro Moncayo. The canton is separated by the Mojanda volcano from the canton of Otavalo in the province of Imbabura in the north. It...

 (municipal company, privately operated), Pujilí

Pujilí

Pujilí is a small town in the Cotopaxi Province of Ecuador, located ten to twenty minutes from Latacunga. It is the seat of the Pujilí Canton. Pujilí houses mainly indigenous Ecuadorians, and does not see a lot of tourists. It is well known for the market the town hosts on Sundays and Wednesdays...

 (municipal company), Guaranda

Guaranda

San Pedro de Guaranda is a city in central Ecuador. It is the capital of Bolívar, a province located in the Andes mountains. The city has is connected by road with other hubs including, Riobamba, Babahoyo and Ambato....

 (municipal company), Caluma

Caluma

Caluma is a location in the Bolívar Province, Ecuador. It is the seat of the Caluma Canton.- References :* * - External links :*...

 (mixed company) and Echeandía

Echeandía

Echeandía is a location in the Bolívar Province, Ecuador. It is the seat of the Echeandía Canton.- References :* * - External links :*...

 (cooperative) have significantly increased their operative efficiency and raised tariffs to at least cover their operation and maintenance costs.

The second stage, called APL-2/PRAGUAS II was approved by the World Bank's Board on July 25, 2006. PRAGUAS II is expected to provide the following benefits: i) support for consolidating the framework of incentives for investments in water supply and sanitation, as well as technical assistance to present a Water Law to the congress and the relevant regulations for its application; ii) A group of complementary activities to extend coverage under a demand-driven approach, enhancing hygiene benefits due to the new infrastructure and offering support to water boards aimed at strengthening the system's sustainability; iii) technical assistance and investment financing to improve quality, efficiency and cost recovery of water supply and sanitation services and management of solid waste in small towns; and iv) a communication program to develop support for sector reform.

Until 2011, PRAGUAS II is expected to provide water supply and/or sanitation for 405,000 inhabitants in rural areas, such as the efficient water supply for 220,000 people in small towns and sanitation managed by delegated operators for 120,000 persons. All service provision is done with a demand driven approach, respecting gender, interculturality and environmental care, thus aiming at an effective and sustainable use of the services.

Interamerican Development Bank (IDB)

The Interamerican Development Bank supported investments in the three largest cities of the country - Quito

Quito

San Francisco de Quito, most often called Quito , is the capital city of Ecuador in northwestern South America. It is located in north-central Ecuador in the Guayllabamba river basin, on the eastern slopes of Pichincha, an active stratovolcano in the Andes mountains...

, Guayaquil

Guayaquil

Guayaquil , officially Santiago de Guayaquil , is the largest and the most populous city in Ecuador,with about 2.3 million inhabitants in the city and nearly 3.1 million in the metropolitan area, as well as that nation's main port...

 and Cuenca

Cuenca, Ecuador

Cuenca is the capital of the Azuay Province. It is located in the highlands of Ecuador at about 2500 m above sea level...

 - through ten programs with a total amount of US$400m. In 2006, the IDB approved a new loan in the amount of US$62.25m for the town of Cuenca.

European Union

PASSE is a program of the Health Ministry for the provinces of the central sierra region, which has received a grant from the European Union.

Belgium

Since 2003, the Belgian government has supported the Agua Potable Para la Sierra Norte (APOSINO) or Potable Water for the Northern Sierra region program, which is a technical assistance program in the provinces of Imbabura

Imbabura

Word Imbabura can refer to these places in Ecuador:*Imbabura Province*Imbabura Volcano...

 and Carchi.

International Organization for Migration

The International Organization for Migration (IOM) carries out a development program in rural areas and small towns in the northern region of Ecuador, called Northern Border Development Program. The program is financed by USAID, which has invested US$63m from 2001 to 2007.

CARE

The humanitarian organization CARE is working in 15 Ecuadorian provinces, concentrating on rural areas and especially on projects close to the northern and the southern border. CARE works closely with the municipalities. In the last 10 years, CARE has contributed to significantly increasing water coverage under a sustainability-driven approach.

Small NGOs

Numerous small Non-Governmental Organizations (NGOs), such as Agua Muisne, Yanapuma, and Medicus Mundi Álava have taken up the issue of drinking water and sanitation on a local level and have worked with numerous rural coastal and Andean communities in Ecuador to develop water and sanitation programs where several of the larger organizations listed above have not yet reached.

External links

Metropolitan Drinking Water and Sewer Company of Quito /Empresa Metropolitana de Alcantarillado y Agua Potable de Quito (EMAAP-Q) World Health Organization (WHO): Water Supply and Sanitation in America Assessment 2000 Ecuador Ministry of Urban Development and Housing: Ministerio de Desarrollo Urbano y Vivienda - SUBSECRETARIA DE AGUA POTABLE, SANEAMIENTO Y RESIDUOS SÓLIDOS MIDUVI Agua UN Economic Commission for Latin America and the Caribbean (ECLAC) Water management governance in Ecuador: ECLAC Drinking Water, Sanitation and Solid Waste Sector Information System: SISTEMA DE INFORMACIÓN SECTORIAL DE AGUA POTABLE, SANEAMIENTO Y RESIDUOS SÓLIDOS SISASAR

• Article on the success of the water and sanitation concession in Guayaquil Guayaquil concession ETAPA Cuenca