The Shadow Factory
Encyclopedia
The Shadow Factory: The Ultra-Secret NSA from 9/11 to the Eavesdropping on America is a book on the National Security Agency
National Security Agency
The National Security Agency/Central Security Service is a cryptologic intelligence agency of the United States Department of Defense responsible for the collection and analysis of foreign communications and foreign signals intelligence, as well as protecting U.S...

 by bestselling author James Bamford
James Bamford
V. James Bamford is an American bestselling author and journalist who writes about United States intelligence agencies, most notably the National Security Agency.-Biography:...

.

Fort Gordon, Georgia

Bamford's book contains a description of a processing center at NSA's Fort Gordon, Georgia facility, and Operation Highlander, with which it was associated. The staff there analyzed satellite telephone signals (like Inmarsat
Inmarsat
Inmarsat plc is a British satellite telecommunications company, offering global, mobile services. It provides telephony and data services to users worldwide, via portable or mobile terminals which communicate to ground stations through eleven geostationary telecommunications satellites...

) from all over the Middle East. They performed various operations such as matching up phone numbers with names of organizations or individuals, recording messages, finding the locations of cellphones, call chaining analysis, language identification and translation, and assigning 'importance' numbers to the "cuts" (recordings).

Bamford's book contains the statements of people who worked there, including Adrienne J. Kinne, and John Berry. Berry says that the operation never violated American's rights and contributed a good deal to the war effort. Kinne says that they were listening to the phone calls of Americans in the middle east making calls back to the states, including NGOs, aid workers, and journalists at the Palestine Hotel
Palestine Hotel
The Palestine Hotel , often referred to simply as The Palestine, is an 18-story hotel in Baghdad, Iraq located on Firdos Square, across from the Sheraton Ishtar. It has long been favored by journalists and media personnel...

. Kinne contrasts her years of work before 9/11 in SIGINT and the careful attention paid to USSID 18 with her work after 9/11 and the way USSID 18 was essentially ignored. Kinne later became part of Iraq Veterans Against the War
Iraq Veterans Against the War
Iraq Veterans Against the War is an advocacy group of active-duty United States military personnel, Iraq War veterans, Afghanistan War veterans, and other veterans who have served since the September 11, 2001 attacks who are opposed to the U.S. occupation of Iraq...

.

The NSA Inspector General
Inspector General
An Inspector General is an investigative official in a civil or military organization. The plural of the term is Inspectors General.-Bangladesh:...

and the US Army Intelligence and Security Command (INSCOM) investigated her allegations. They claimed they 'found insufficient evidence to support Kinne's allegations of improper intelligence activities'. Kinne says the NSA IG never even interviewed her. The Congress also questioned NSA and the Army about the matter. FOIA requests for NSA Intelligence Oversight Board reports, Electronic Frontier Foundation
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