Telus Mobility
Encyclopedia
Telus Mobility is a division of Telus Communications
TELUS
Telus is a national telecommunications company in Canada that provides a wide range of telecommunications products and services including internet access, voice, entertainment, video, and satellite television. The company is based in Burnaby, British Columbia, part of Greater Vancouver...

 which sells wireless
Wireless
Wireless telecommunications is the transfer of information between two or more points that are not physically connected. Distances can be short, such as a few meters for television remote control, or as far as thousands or even millions of kilometers for deep-space radio communications...

 services in Canada
Canada
Canada is a North American country consisting of ten provinces and three territories. Located in the northern part of the continent, it extends from the Atlantic Ocean in the east to the Pacific Ocean in the west, and northward into the Arctic Ocean...

 on its numerous networks. They currently have three different networks based on three different technologies: CDMA and HSPA+ on its mainstream networks, plus iDEN
Iden
For other uses of the word, see Iden The Iden was an English automobile manufactured from 1904 until 1907. Designed by George Iden, formerly of Daimler, they were four-cylinder 10/17 hp and 25/35 hp shaft-driven cars; each came with "Idens's frictionless radial gearbox"....

 via its Mike
Mike (cellular network)
Mike is a Canadian mobile phone and push-to-talk network, launched in 1996 using the proprietary iDEN platform from Motorola. The network was initially launched by Clearnet in the Windsor to Québec corridor, while its roll-out in western Canada followed in 1997...

 division. >As of Q2 2011, Telus is Canada's third largest cellphone provider with a subscriber base of over 7 million, including over 5.8 million or 82% on postpaid and over 1.2 million or 17% on prepaid.

Telus Mobility has a partnetship with Public Mobile
Public Mobile
Public Mobile is a Canadian mobile phone company, operating in the Greater Toronto Area and Greater Montreal. It is one of several new cellphone providers which launched in 2010 in Canada. Public Mobile operates a CDMA network, and has partnered with Bell Mobility and Telus Mobility to provide...

 to allow the latter's customers to roam on Telus' CDMA network in Quebec, Ontario and parts of Nova Scotia, Manitoba, Alberta and British Columbia at the rate of 15¢ per minute or sent text. Telus also runs a MVNO
Mobile virtual network operator
A mobile virtual network operator is a company that provides mobile phone services but does not have its own licensed frequency allocation of radio spectrum, nor does it necessarily have all of the infrastructure required to provide mobile telephone service...

 named Koodo Mobile
Koodo Mobile
Koodo Mobile is a mobile brand in Canada started by Telus in 2008. Koodo differs from its parent Telus by not requiring a fixed term contract. Koodo offers all its services on a month by month basis. Koodo uses the concept of a Tab which allows customers to build credit towards new phones...

 since 2008. It is targeted at high school, college and university students, much like the now-defunct Amp'd Mobile Canada
Amp'd Mobile
Amp'd Mobile was a mobile phone service launched in the United States in late 2005, and shortly in Canada in early 2007. The company was a Mobile Virtual Network Operator.Its primary non-Venture Capital investors were MTV Networks and Universal Music Group...

 that preceded it in 2007.

History

Telus Mobility was formed in 1982 to provide an analog mobile network for Alberta's natural resources industries. It was the first mobile phone network in Canada. Analog services were available to the general public since 1986. In 1992, Telus launched North America's first digital mobile network. After acquiring BC Telecom in 1998, Telus Mobility expanded its coverage to British Columbia
British Columbia
British Columbia is the westernmost of Canada's provinces and is known for its natural beauty, as reflected in its Latin motto, Splendor sine occasu . Its name was chosen by Queen Victoria in 1858...

. The company's website went online on October 14, 1999. The following year, it would acquire Clearnet Communications
Clearnet Communications
Clearnet Communications was a Canadian cellular telephone service provider from 1984 to 2000, when it was acquired by Telus Mobility. Clearnet operated a CDMA-based PCS network and an iDEN-based cellular network called Mike...

 and QuébecTel to expand its coverage to the eastern provinces. All these acquisitions, along with a tower sharing agreement with then-primarily Eastern Canada based Bell Mobility
Bell Mobility
Bell Mobility is a CDMA and HSPA+ based wireless network and the division of Bell Canada which sells wireless services in Canada...

, allowed Telus Mobility to serve a coast to coast CDMA network in all Canadian provinces.

Networks

Telus Mobility currently operates three different kinds of consumer networks in Canada. They offer a legacy CDMA network from coast to coast in Canada's provinces, as well as an HSPA+ network with newer technology but slightly less coverage. Additionally, Telus Mobility is currently testing an LTE network that has yet to be launched for customer use.

Legacy

Due to the age and security problems of this technology, Telus Mobility discontinued its AMPS
Advanced Mobile Phone System
Advanced Mobile Phone System was an analog mobile phone system standard developed by Bell Labs, and officially introduced in the Americas in 1983, Israel in 1986, and Australia in 1987. It was the primary analog mobile phone system in North America through the 1980s and into the 2000s...

 analog mobile network in 2008. Telus offered landlines to customers affected by this network's shutdown in rural areas, as digital signals are less reliable than analog ones in such areas. In 2011, Telus Mobility sold its last AMPS-capable device, the LG 490 Fastap, as a clearance item. The prepaid device had a cost of $34.99, can still be used on Telus' CDMA network, and included a $50 prepaid top-up for new customers.

CDMA

Since the late 90s, Telus Mobility operates its own proprietary CDMA network, currently considered 3G. This legacy technology is losing worldwide popularity due to its very limited roaming possibilities, the difficulty of changing devices while maintaining the same account, and the near-impossibility of changing service providers while maintaining the same device. Furthermore, Telus' current lineup has no CDMA-based feature phone
Feature phone
A feature phone is a mobile phone that, like smartphones, combines the functions of a personal digital assistant and a mobile phone.Today's models typically also serve as portable media players and camera phones with touchscreen, GPS navigation, Wi-Fi and mobile broadband access.Feature phones is...

s, and only has two smartphone
Smartphone
A smartphone is a high-end mobile phone built on a mobile computing platform, with more advanced computing ability and connectivity than a contemporary feature phone. The first smartphones were devices that mainly combined the functions of a personal digital assistant and a mobile phone or camera...

s using that technology: the LG Optimus 3G
LG Optimus One
The Optimus One with Google is a family of entry-level, touch-screen smartphones manufactured by LG Electronics, Inc. Initially released running the Android 2.2 Froyo software stack, LG plans to release software to upgrade the many variants to Android 2.3 Gingerbread...

 and the BlackBerry
BlackBerry
BlackBerry is a line of mobile email and smartphone devices developed and designed by Canadian company Research In Motion since 1999.BlackBerry devices are smartphones, designed to function as personal digital assistants, portable media players, internet browsers, gaming devices, and much more...

 Style 9670. One LG
LG Telecom
LG U+ is a South Korean telecommunications and Mobile phone operator controlled by the LG Group, one of the country's largest chaebol. It was formerly known as LG Telecom....

 feature phone, plus the BlackBerry Pearl
BlackBerry Pearl
The BlackBerry Pearl is a smartphone developed by Research In Motion the first BlackBerry device with a camera and media player. It was originally released on September 12, 2006...

 Flip 8230 and the BlackBerry Tour
BlackBerry Tour
The BlackBerry Tour is a mobile phone developed by Research In Motion and is part of the 9600 device series. This high-end messaging phone combines the multimedia features of the Curve with the global roaming of the 8830 , plus a higher-resolution display, 3.2-megapixel auto-focus camera, 3G data...

 smartphones are CDMA-based devices currently on clearance. Telus continues to maintain its CDMA network to serve customers still using legacy devices, or to provide service in regions where Telus' HSPA+ network is unavailable. , this includes Northern Ontario and Manitoba.

HSPA+

In addition to its CDMA network, Telus Mobility also operates a pre-4G HSPA+
Evolved HSPA
HSPA+, or Evolved High-Speed Packet Access, is a technical standard for wireless, broadband telecommunication. HSPA+ was first defined in the technical standard 3GPP release 7....

 network. This newer technology eliminated many of the limitations found with CDMA technology. Switching devices or service providers was now much easier. Notably, this allowed Telus to become the third Canadian carrier to offer iPhone
IPhone
The iPhone is a line of Internet and multimedia-enabled smartphones marketed by Apple Inc. The first iPhone was unveiled by Steve Jobs, then CEO of Apple, on January 9, 2007, and released on June 29, 2007...

 products. The HSPA+ network meant that Telus saved money by avoiding the purchase of expensive CDMA-based devices while obtaining the more popular HSPA devices at a lower cost. All in all, Telus customers benefited from better prices for HSPA devices.

Telus also has a roaming agreement with Bell Mobility
Bell Mobility
Bell Mobility is a CDMA and HSPA+ based wireless network and the division of Bell Canada which sells wireless services in Canada...

 so that one provides coverage when the other cannot. Telus customers receive no additional charges for roaming on the Bell network, and vice-versa. The combined single-channel HSPA+ network is available to 97% of the Canadian population. It provides download speeds of up to 21 Mbit/s, with typical speeds ranging between 4 and 6 Mbit/s. The combined dual-channel network, on the other hand, is available to 70% of the Canadian population according to Bell. It can reach download speeds of up to 42 Mbit/s but with typical speeds of 7 to 14 Mbit/s.

This network operates on the frequencies of 850/1900 MHz. Although Bell Mobility
Bell Mobility
Bell Mobility is a CDMA and HSPA+ based wireless network and the division of Bell Canada which sells wireless services in Canada...

, Rogers Wireless
Rogers Wireless
Rogers Wireless is a wireless telecommunications provider offering mobile phone and data services throughout Canada using Global System for Mobile Communications and Universal Mobile Telecommunications System technology. It is a wholly owned subsidiary of Rogers Communications...

 and Fido
Fido Solutions
Fido Solutions is a Canadian cellular telephone service provider currently owned by Rogers Communications. It was formerly owned by Microcell Telecommunications. Fido does, however, remain a separate entity from Rogers...

 operate HSPA+ networks separate from Telus, they transmit using the same frequencies.

LTE

On February 8, 2011, Mobile Syrup visited a Telus Moblity testing facility to compare the HSPA+ network to the unreleased LTE network. Demonstrated maximum download speeds for the LTE network were 73.9 Mbps. Telus announced that this network would be available to mainstream customers "in early 2012". An Ovation mobile broadband modem will be the first LTE device available from Telus.

Feature phones

Six HSPA feature phones from LG
LG Telecom
LG U+ is a South Korean telecommunications and Mobile phone operator controlled by the LG Group, one of the country's largest chaebol. It was formerly known as LG Telecom....

, Nokia
Nokia
Nokia Corporation is a Finnish multinational communications corporation that is headquartered in Keilaniemi, Espoo, a city neighbouring Finland's capital Helsinki...

 and Samsung
Samsung Telecommunications
Samsung Telecommunications is one of five business units within Samsung Electronics, belonging to the Samsung Group, and consists of the Mobile Communications Division, Telecommunication Systems Division, Computer Division, MP3 Business Team, Mobile Solution Centre and Telecommunication R&D Centre...

 are currently part of Telus' lineup:
  • LG Breeze
    GW525
    -Main Features :The LG GW525 is a basic slider phone. The key features are:*QWERTY keypad*2.8" Touch Screen*Accelerometer*3 Megapixel camera*WAP*Video Calling*Speaker Phone *2.0 Java Support*In-built Games*Customisable widgets...

  • LG GB-255G
  • Nokia C3-01
    Nokia C3 Touch and Type
    The Nokia C3 Touch and Type also known as Nokia C3-01 is a mobile telephone handset produced by Nokia. This is the second mobile handset released by Nokia that possesses a touchscreen in a "candybar" phone form factor that runs the Series 40 Operating System...

  • Samsung C414
  • Samsung Evergreen
  • Samsung Rugby II


Only Samsung and Nokia are available at a discounted price on a postpaid contract. Additionally, all phones except for the Nokia C3-01 and the Samsung Rugby II are available in prepaid packages.

Telus Mobility frequently places older, prepaid feature phones for sale in the clearance section. They cost $60 or less and come with a $50 prepaid credit. Such credit can only be used by new prepaid customers, either on the device they purchase, or on a prepaid HSPA+ SIM card for use on another compatible HSPA+ device.

Smartphones

Telus Mobility's smartphone lineup currently include devices powered by one of four operating systems: Android, BlackBerry OS
BlackBerry OS
BlackBerry OS is a proprietary mobile operating system, developed by Research In Motion for its BlackBerry line of smartphone handheld devices...

, iOS or Windows Phone 7
Windows Phone 7
Windows Phone is a mobile operating system developed by Microsoft, and is the successor to its Windows Mobile platform, although incompatible with it. Unlike its predecessor, it is primarily aimed at the consumer market rather than the enterprise market...

. Currently, the operator has a total of 20 HSPA smartphonesin their lineup:
The LG Optimus One is Telus' first smartphone to be offered in a prepaid package, which includes a $20 starter credit.

In addition, there are two CDMA smartphones in the current lineup:
  • BlackBerry
    BlackBerry
    BlackBerry is a line of mobile email and smartphone devices developed and designed by Canadian company Research In Motion since 1999.BlackBerry devices are smartphones, designed to function as personal digital assistants, portable media players, internet browsers, gaming devices, and much more...

     Style 9670
  • LG Optimus 3G
    LG Optimus One
    The Optimus One with Google is a family of entry-level, touch-screen smartphones manufactured by LG Electronics, Inc. Initially released running the Android 2.2 Froyo software stack, LG plans to release software to upgrade the many variants to Android 2.3 Gingerbread...



Various older smartphones are placed on clearance, normally requiring only a 1-year contract for a hardware discount.

Services

Various services are offered by Telus Mobility:
  • Mobile telephony
    Mobile telephony
    Mobile telephony is the provision of telephone services to phones which may move around freely rather than stay fixed in one location. Mobile phones connect to a terrestrial cellular network of base stations , whereas satellite phones connect to orbiting satellites...

  • SMS
    SMS
    SMS is a form of text messaging communication on phones and mobile phones. The terms SMS or sms may also refer to:- Computer hardware :...

     and MMS
    Multimedia Messaging Service
    Multimedia Messaging Service, or MMS, is a standard way to send messages that include multimedia content to and from mobile phones. It extends the core SMS capability that allowed exchange of text messages only up to 160 characters in length.The most popular use is to send photographs from...

  • BlackBerry Internet Service
    BlackBerry Internet Service
    The BlackBerry Internet Service is a service that provides BlackBerry smartphone users with access to Internet browsing, allows email messaging, instant messaging using the BlackBerry Messenger service, and more.The service also allows...

  • Mobile broadband
    Mobile Broadband
    Mobile broadband is the marketing term for wireless Internet access through a portable modem, mobile phone or other mobile device.-Description:...

     with or without a voice plan
  • Nokia Maps
    Nokia Maps
    Nokia Maps is a free mapping product and service by Nokia for its mobile phones and smartphone multimedia devices....

     on the now-discontinued Nokia E71
    Nokia E71
    The Nokia E71 is a smartphone from the Eseries range with a QWERTY keyboard targeting business users worldwide. It runs on Symbian OS v9.2, with a Series 60 3rd Edition, second generation Feature Pack 1. The Nokia E71 succeeded the Nokia E61/61i models, building on the base design and form factor...


Rdio

Telus Mobility postpaid customers with a compatible smartphone
Smartphone
A smartphone is a high-end mobile phone built on a mobile computing platform, with more advanced computing ability and connectivity than a contemporary feature phone. The first smartphones were devices that mainly combined the functions of a personal digital assistant and a mobile phone or camera...

 can subscribe to Rdio and be billed for the service on their monthly bill. The monthly fee of $9.99 allows unlimited web and mobile streaming of over 10 million songs, plus offline listening for smartphones.

Skype

Postpaid clients with a Skype-capable smartphone have the option to pay for Skype credits through their monthly invoice. Additionally, there is a $2 Skype credit included with the purchase of a LG Optimus Black
LG Optimus Black
The LG P970 Optimus Black is a smartphone designed and manufactured by LG Electronics. With 9.2 mm, it's LG's thinnest smartphone at the time of its release and is slightly smaller than the iPhone 4. The LG Optimus Black features a WVGA NOVA display which is brighter than competitor displays with...

 at Telus. Use of the Skype service on the Telus Mobility network requires a subscription to one of the provider's data plans or add-ons.

Project Cleanfeed Canada

In November 2006, to prevent access to child pornography sites, Telus and many other Internet service providers agreed to partner with Cybertip.ca
Cybertip.ca
Cybertip.ca is Canada's official tipline for reporting the online sexual exploitation of children. The tipline is owned and operated by the Canadian Centre for Child Protection, a charitable organization...

 with the latter organization's Project Cleanfeed Canada. This project is an initiative designed to block access to child pornography on the Internet via an encrypted blacklist of known sites that host images of prepubescent children. Telus Mobility customers using mobile Internet services cannot access the sites blocked by the project.

Some critics denounced the initiative, but others argue that it is a step worth taking.

Sale of pornography

In 2007, Telus Mobility began selling in-house pay-per-download pornographic entertainment, including explicit pictures and videos, via its phones. Industry analysts described the action, the first by a North American wireless company, as a landmark move. However, the company later discontinued sales of such content in response to objections from religious groups.

Incoming text message fee

In July 2008, Telus Mobility and Bell Mobility
Bell Mobility
Bell Mobility is a CDMA and HSPA+ based wireless network and the division of Bell Canada which sells wireless services in Canada...

 simultaneously introduced charges of 15¢ for every incoming text message received by all customers not subscribed to a text messaging plan. Critics were quick to point out that there is no way of blocking incoming message fees and suggested Telus and Bell were price fixing as both had announced the fees simultaneously. Both companies have been sued by frustrated consumers and subscribers, as they demand change in text charges. Many customers were frustrated because this fee also applies to existing customers with ongoing contracts.

Retail presence

Telus Mobility has its own corporate retail stores and also allows third parties to become exclusive dealers. Best Buy
Best Buy
Best Buy Co., Inc. is an American specialty retailer of consumer electronics in the United States, accounting for 19% of the market. It also operates in Mexico, Canada & China. The company's subsidiaries include Geek Squad, CinemaNow, Magnolia Audio Video, Pacific Sales, and, in Canada operates...

, Future Shop
Future Shop
Future Shop is Canada's largest consumer electronics retailer. Future Shop currently operates a total of 146 stores across all of Canada's provinces as of December 2008....

 and Walmart stores in Canada provide Telus products along with prepaid and postpaid services. Additionally, Loblaw Companies
Loblaw Companies
Loblaw Companies Limited is the largest food retailer in Canada, with over 1,400 supermarkets operating under a variety of regional banners, including the namesake Loblaws. LCL is headquartered in Brampton, Ontario...

 and Zellers
Zellers
Zellers Inc. is Canada's second-largest chain of mass merchandise discount stores, with locations in communities across Canada. A subsidiary of the Hudson's Bay Company , it has 273 locations across the country....

 stores sell prepaid feature phone
Feature phone
A feature phone is a mobile phone that, like smartphones, combines the functions of a personal digital assistant and a mobile phone.Today's models typically also serve as portable media players and camera phones with touchscreen, GPS navigation, Wi-Fi and mobile broadband access.Feature phones is...

s and top-up vouchers. Loblaw stores have a special booth, called The Mobile Shop, where the phones are displayed.

See also

  • Amp'd Mobile Canada
    Amp'd Mobile
    Amp'd Mobile was a mobile phone service launched in the United States in late 2005, and shortly in Canada in early 2007. The company was a Mobile Virtual Network Operator.Its primary non-Venture Capital investors were MTV Networks and Universal Music Group...

    , a defunct youth
    Youth
    Youth is the time of life between childhood and adulthood . Definitions of the specific age range that constitutes youth vary. An individual's actual maturity may not correspond to their chronological age, as immature individuals could exist at all ages.-Usage:Around the world, the terms "youth",...

    -targeted brand based on a Telus Mobility partnership in 2007
    2007 in Canada
    Events from the year 2007 in Canada.-January to March:*January 5 - The domed roof of BC Place Stadium in Vancouver collapses.*January 11 - A major blizzard rips through Central Saskatchewan....

    • Koodo Mobile
      Koodo Mobile
      Koodo Mobile is a mobile brand in Canada started by Telus in 2008. Koodo differs from its parent Telus by not requiring a fixed term contract. Koodo offers all its services on a month by month basis. Koodo uses the concept of a Tab which allows customers to build credit towards new phones...

      , an active mobile virtual network operator
      Mobile virtual network operator
      A mobile virtual network operator is a company that provides mobile phone services but does not have its own licensed frequency allocation of radio spectrum, nor does it necessarily have all of the infrastructure required to provide mobile telephone service...

       for this demographic launched solely by Telus Mobility in 2008
      2008 in Canada
      Events from the year 2008 in Canada.-January to March:* January 3 - In Montreal, a false bomb threat forces the closing of Victoria Bridge for four and a half hours....

  • Clearnet Communications
    Clearnet Communications
    Clearnet Communications was a Canadian cellular telephone service provider from 1984 to 2000, when it was acquired by Telus Mobility. Clearnet operated a CDMA-based PCS network and an iDEN-based cellular network called Mike...

    , a company that Telus Mobility acquired in 2000
    • Mike
      Mike (cellular network)
      Mike is a Canadian mobile phone and push-to-talk network, launched in 1996 using the proprietary iDEN platform from Motorola. The network was initially launched by Clearnet in the Windsor to Québec corridor, while its roll-out in western Canada followed in 1997...

      , a division of Telus Mobility previously owned by Clearnet selling push-to-talk, military certified phones
    • Clearnet
      Clearnet (Telus Mobility)
      Clearnet is a division of Telus Mobility launched in April 2011 which sells landline and mobile phone bundles in Western Canada. It is a revival of the Clearnet Communications brand name, an independent cellular provider that was merged into Telus Mobility in 2000...

      , a mobile virtual network operator launched in 2011 by Telus Mobility
  • List of Canadian mobile phone companies
  • Telus Communications
    TELUS
    Telus is a national telecommunications company in Canada that provides a wide range of telecommunications products and services including internet access, voice, entertainment, video, and satellite television. The company is based in Burnaby, British Columbia, part of Greater Vancouver...

    , the parent of Telus Mobility

External links






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