2007 - present
The Qantas Kangaroo logo has undergone four major facelifts since its introduction in 1944.
In 1984, the logo was updated in which the Kangaroo's wings were removed, while in 2007 the logo was updated again, primarily to deal with technical issues arising from changes to the shape of airline tails and surface areas on stabilisers being designated as no paint areas on the Airbus A380s. The fourth and fifth versions of the logo have been designed by Hans Hulsbosch and his company Hulsbosch Communications.
Destinations
Qantas flies to 82 destinations on six continents. It plans to launch flights to Dubai within about three years.
Antarctic Flights
Qantas operates flightseeing charters to Antarctica on behalf of Croydon Travel. They first flew Antarctic flightseeing trips in 1977. They were suspended for a number of years due to the crash of
Air New Zealand Flight 901 on Mt Erebus in 1979. Qantas restarted the flights in 1994. Although these flights do not touch down, they require specific polar operations and crew training due to factors like whiteout which contributed to the Air New Zealand disaster.
CityFlyer
Qantas advertises all direct flights between Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney as
Qantas CityFlyer (slogan
Works for me).
Fleet
Qantas has an average fleet age of 9.3 years as of September 2008.
As of March 2009 the Qantas mainline fleet numbers 136 aircraft. The fleet (including Qantas-owned subsidiaries except Jetstar and
QantasLink) consists of the following aircraft:
Qantas Fleet
| Aircraft | Total | Orders | Options | Purchase Rights | Passengers (First/Business/Premium Economy/Economy)* | Routes |
|---|
| Airbus A330-200 | 6 | 0 | 0 | 0 | 235 (- /36/ - /199) 237 (- /36/ - /201) 299 (- /34/ - /265) | Melbourne to Los Angeles via Auckland, Sydney to Mumbai, Domestic (Perth to East Coast) |
| Airbus A330-300 | 10 | 0 | 0 | 0 | 297 (- /30/ - /267) | Asia and Domestic (Perth to East Coast) |
| Airbus A380-800 | 3 | 17 | 4 | 12 | 450 (14/72/32/332) | Melbourne & Sydney to Los Angeles and Sydney to London Heathrow via Singapore. |
|
| Boeing 737-300 | 5 4 | 0 | 0 | 0 | 120 (- /8/ - /112) 130 (- / - / - /130) 0 | NZ Domestic, operated by JetConnect to be retired by July 2009; Australian Domestic freight, operated by Express Freighters Australia |
| Boeing 737-400 | 21 | 0 | 0 | 0 | 140 (- /20 /- /120) 142 (- /16 /- /126) 144 (- /12 /- /132) 146 (- /8 /- /138) 148 (- /4 /- /144) 150 (- /- /- /150) Jetconnect 142 (- /16/ - /126) | Domestic, NZ Domestic, Oceania; three operated by JetConnect |
| Boeing 737-800 | 38 | 31 | 0 | 0 | 168 (- /12/ - /156) | Domestic, Oceania. Melbourne and Sydney to Auckland aircraft to be fitted with new seats individual PTVs. |
| Boeing 747-300 | 3 | 0 | 0 | 0 | 450 (- /52/ - /398) | Stored in the USA after being withdrawn from service |
| Boeing 747-400 | 24 | 0 | 0 | 0 | 307 (14/66/40/187) 343 (14/64/ - /265) 345 (14/66/ - /265) 351 (14/50/32/255) 353 (14/52/32/255) 412 (- /56/ - /356) | Melbourne and Sydney to Singapore, Hong Kong and London Heathrow. Sydney to Buenos Aires, Johannesburg, Frankfurt, San Francisco, Bangkok, New York, Los Angeles and London Heathrow. |
| Boeing 747-400ER | 6 | 0 | 0 | 0 | 343 (14/64/ - /265) | Sydney, Melbourne and Brisbane to Los Angeles. Sydney to San Francisco and New York-JFK. |
| Boeing 747-400F | 3 | 0 | 0 | 0 | 0 | International freight services by Qantas Freight, aircraft wet-leased from Atlas Air |
| Boeing 767-300ER | 29 | 0 | 0 | 0 | 229 (- /25/ - /204) 244 (- /30/ - /214) 250 (- /30/ - /220) 251 (- /30/ - /221) 254 (- /30/ - /224) | Domestic, Oceania, Asia |
| Boeing 787-9 | 0 | 50 | 20 | 30 | ? | Domestic, Oceania, Asia, Americas, Middle East |
* First Class and Premium Economy offered on select aircraft.
As of February 2009 Qantas and its subsidiaries operate 237 aircraft, which includes 40 aircraft by
Jetstar Airways and 45 by the various
QantasLink-branded airlines. The Boeing customer code for Qantas is 38. This code appears in Boeing aircraft model numbers (such as 747-4
38).
Qantas have named their aircraft since 1926. Themes included Greek gods, stars, people in Australian aviation history, and Australian birds. Since 1959, the majority of Qantas aircraft have been named after Australian cities. The
Airbus A380 series is going to be named after Australian Aviation Pioneers, with the first A380 named
Nancy Bird-Walton.
Qantas has two aircraft painted in Australian Aboriginal art liveries:
Wunala Dreaming (Boeing 747-400ER ), and
Yananyi Dreaming (Boeing 737-800 ). Both carry striking, colourful liveries, designed by Australian Aborigines. There was previously a third livery
Nalanji Dreaming (Boeing 747-300 ), but the aircraft was sold for spare parts in 2007.
1970
Awards
Service Award
- Skytrax airline of the year — listed in the top five airlines in the world for five consecutive years.
- Skytrax best airline Australia - 2005, 2006, 2008
- Skytrax best regional airline Australia - 2006, 2008
Entertainment
WAEA Avion awards best overall in flight entertainment - 2002, 2003, 2005, 2006
Inflight entertainment guide - 2005, 2006
WAEA Avion awards best entertainment for Inseat systems - 2006
Wine Awards
Best first and Business class wine list - 2005 cellars in the Sky Awards.
Most original first class wine list - 2007, 2008 cellars in the Sky Awards.
Best first class - 2007 Cellars in the sky awards
Best business class sparkling award - 2007 cellars in the Sky Awards
Best consistency of wines across business and first - 2007 Cellars in the Sky Awards
Qantas Frequent Flyer
The Qantas
Frequent Flyer program rewards customer loyalty. Points are accrued based on distance flown, with bonuses that vary by
travel class, and can be earned on
Oneworld airlines as well as other partners. Points can be redeemed for flights or upgrades on flights operated by Qantas,
Oneworld airlines, and other partners. Other partners include credit cards, car rental companies, hotels and many others.
To join the programme, passengers living in Australia or New Zealand must pay a one-off joining fee, and then become a Bronze Frequent Flyer (residents of other countries may join without a fee). All accounts remain active as long as there is points activity once every three years. Flights with Qantas and selected partner airlines earn Status Credits — and accumulation of these allows progression to Silver Status (
Oneworld Ruby), Gold Status (
Oneworld Sapphire) and Platinum Status (
Oneworld Emerald).
Qantas has faced criticism regarding availability of seats for members redeeming points. In 2004, the
Australian Competition and Consumer Commission directed Qantas to provide greater disclosure to members regarding the availability of frequent flyer seats. In August 2007 Qantas CEO Geoff Dixon confirmed it was considering significant changes to its frequent flyer program and had discussed its potential sale with
Aeroplan, the company which manages
Air Canada's frequent flyer program, though he stressed that
Aeroplan was not buying Qantas Frequent Flyer saying there was, "certainly no discussions about them taking over the program and buying it".
In March 2008, an analyst at JPMorgan Chase suggested that the Qantas frequent flyer program could be worth A$2 billion (US$1.9 billion), representing more than a quarter of the total market value of Qantas.
On 1 July 2008, a major overhaul of the programme was announced. The two key new features of the programme are Any Seat rewards, in which members can redeem any seat on the plane, rather than just selected ones — at a price. The second new feature is Points Plus Pay, where members can use a combination of cash and points to redeem an award. Additionally, the Frequent Flyer store was also expanded to include a greater range of products and services.
Announcing the revamp, Qantas confirmed it would be seeking to raise about A$1 billion in 2008 by selling up to 40% of the frequent flyer program.
However, in September 2008, it stated it would defer the float, citing volatile market conditions.
Qantas Club
Qantas Club is the official business-class airline lounge for Qantas with airport locations around Australia and the world. The Qantas Club offers membership by paid subscription (one year, two years or four years)
or by achievement of Gold or Platinum frequent flyer status. Benefits of membership include lounge access, priority check-in, priority luggage handling, increased luggage allowances. The Chairman's Lounge is an invitation-only lounge, offering better amenities and more benefits than the Qantas Club.
Facilities vary by lounge, but typically include:
- Business Lounge — workstations, internet access, facsimile, photocopying facilities;
- Showers — self-contained washrooms with free toiletries;
- Bar — free bar, staffed from early afternoon (domestic) or open 24 hours with self-service (international).
Lounges also include power points, free local-call telephones, television, and quiet areas. As of April 2007, wireless internet access is now provided free.
Some international lounges were upgraded in 2007. New First and Business lounges opened in Bangkok and Los Angeles, along with completely new First Class lounges in Sydney and Melbourne, designed by
Marc Newson.
Lounge access
Members are permitted to enter domestic Qantas Clubs when flying on Qantas or Jetstar flights along with one guest who need not be travelling. Internationally, the guest must be travelling with the member. When flying with
American Airlines, members have access to Admirals Club lounges and when flying on
British Airways, members have access to the
Terraces Lounge.
Platinum Frequent Flyers are able to access The Qantas Club in Australian domestic terminals at any time, regardless of whether they are flying that day.
Travellers holding
Oneworld Sapphire or Emerald status are also welcome in Qantas Club lounges worldwide.
In flight entertainment
Qantas has several in-flight entertainment systems installed on its aircraft. The most fully-featured system is known as the "Total Entertainment System". This audio video on demand (AVOD) system includes personal LCD screens in all classes, located in the seat back for economy and business class, and in the armrest for premium economy and first class. Total Entertainment System is installed on all Boeing 747-400s and variants, all Airbus A330-300s, and internationally configured Airbus A330-200s. A stripped-down version of this system is also installed on Boeing 747-300s; it does not feature AVOD, and has fewer video options.
The other entertainment system is the Mainscreen System, where drop-down video screens are the only available form of video entertainment; movies are shown on the screens for lengthier flights, or TV programmes on shorter flights. A news telecast will usually feature at the start of the flight. Audio options are less varied than on the Total Entertainment System. The Mainscreen System is installed on all Boeing 737s, the economy and most business class sections on the Boeing 767, and domestically configured Airbus A330-200s.
The new entertainment system for Qantas is "iQ". To be featured in all classes of the Airbus A380, it will feature expanded entertainment options, new communications related features, and increased support for electronics.
The Qantas in-flight magazine is entitled "The Australian Way". The magazine, along with a travel blog featuring entries from Qantas ambassadors and the ability for frequent flyers to post comments, is online at http://travelinsider.qantas.com.au .
The Australian
Nine Network provides a news bulletin for Qantas entitled Nine's Qantas Inflight News. This news bulletin includes all the latest news, sport, finance and weather details presented by
Amber Higlett. The bulletin is the same broadcast as Nine's
Early Morning News.
In flight internet connectivity
Boeing's cancellation of the
Connexion by Boeing system caused concerns that inflight internet would not be available on next-generation aircraft such as Qantas' fleet of Airbus A380s and Boeing Dreamliner 787s. However, Qantas announced in July 2007 that all service classes in its fleet of A380s will have wireless internet access as well as seat-back access to email and cached web browsing when they start flying in October 2008. Certain elements will be retrofitted into existing Boeing 747-400s, too. It has not yet disclosed who the service provider is.
In-flight mobile phone trial
Qantas has become the first airline to trial using mobile phones during a flight with
AeroMobile. The trial will run for three months on a
Boeing 767 (registration: VH-OGI). During the trial, passengers will be allowed to send and receive text messages and emails, but will not be able to make or receive calls. If the trial is successful, Qantas may become the first airline to allow passengers to use mobile phones in flight, possibly including voice calls.
Aboriginal and Torres Strait Islanders initiatives
Qantas, through its Aboriginal and Torres Strait Islander Programme, has some links with the Aboriginal Australian community. As of 2007, the company has run the programme for more than ten years and 1-2% of its staff are Aboriginal and Torres Strait Islander. Qantas employs a full time Diversity Coordinator, who is responsible for the programme.
Qantas has also bought and donated some Aboriginal Art. In 1993, the airline bought a painting — Honey Ant and Grasshopper Dreaming — from the Central Australian desert region. As of 2007, this painting is on permanent loan to Yiribana at the Art Gallery of
New South Wales. In 1996, Qantas donated five extra bark paintings to the gallery. Qantas has also sponsored and supported Aboriginal artists in the past.
Airline incidents
Aircraft incidents and accidents
It is often claimed, most notably in the 1988 movie
Rain Man, that Qantas has never had an aircraft crash. While it is true that the company has neither lost a jet airliner nor had any jet fatalities, it had eight fatal accidents and an aircraft shot down between 1927 and 1945, with the loss of 63 people. Half of these accidents and the shoot-down occurred during World War II, when the Qantas aircraft were operating on behalf of Allied military forces. Post-war, it lost another two aircraft with the loss of 17 lives. To this date, the last fatal accident suffered by Qantas was in 1951.
Since the end of World War II, the following incidents have occurred:
- On 7 April 1949, Avro Lancastrian VH-EAS swung on landing at Dubbo during a training flight, causing the gear to collapse. The aircraft was destroyed by fire, the crew evacuated safely.
- On 24 August 1960, Super Constellation VH-EAC crashed on take-off at Mauritius en route to the Cocos Islands. The take-off was aborted following an engine failure, the aircraft ran off the runway, and was destroyed by fire. There were no fatalities.
- On September 23, 1999, Qantas Flight 1, a Boeing 747-400 VH-OJH, overran the runway while landing at Bangkok, Thailand, during a heavy thunderstorm. The aircraft ended up on a golf course, but without fatalities. The Australian Transport Safety Bureau criticised numerous inadequacies in Qantas' operational and training processes.
- On July 25, 2008, Qantas Flight 30, a Boeing 747-400 VH-OJK, on the leg from Hong Kong to Melbourne, suffered a rapid decompression and made an emergency landing in Manila as a result of in-flight structural damage. There were no injuries. The ATSB officially stated that the incident was caused by the failure of an oxygen tank.
- On 7 October 2008, Qantas Flight 72, an Airbus A330-300 VH-QPA "Kununurra" travelling from Singapore to Perth, suffered a rapid loss of altitude in two sudden uncommanded pitch down manoeuvres causing serious injuries while 80 nautical miles from Learmonth, Australia. The aircraft safely landed in Learmonth, with 14 people requiring transportation by air ambulance to Perth. Another 30 people also required hospital treatment, while an additional 30 people had injuries not requiring hospital treatment. Initial investigations identified an inertial reference system fault in the Number-1 Air Data Inertial Reference Unit as the likely origin of the event. On receiving false indication of a very high angle of attack, the flight control systems commanded a pitch down movement, reaching a maximum of 8.5 degrees pitch down.
Extortion attempts
On 26 May 1971, Qantas received a call from a "Mr. Brown" claiming that there was a bomb planted on a
Hong Kong-bound jet and that he wanted $500,000 in unmarked $20 bills. He was treated seriously when he directed police to an airport locker where a functional bomb was found. Arrangements were made to pick up the money in front of the head office of the airline in the heart of the
Sydney business district. Qantas paid the money and it was collected, after which Mr. Brown called again, advising the 'bomb on the plane' story was a hoax. The initial pursuit of the perpetrator was bungled by the New South Wales Police Force who, despite having been advised of the matter from the time of the first call, failed to establish adequate surveillance of the pick-up of the money. Directed not to use their radios (for fear of being "overheard"), the police were unable to communicate adequately. Tipped off by a still-unidentified informer, the police arrested an Englishman, Peter Macari, finding more than $138,000 hidden in an
Annandale property. Convicted and sentenced to 15 years in jail, Macari served nine years before being deported to Britain. Over $224,000 has still not been found. The 1985 telemovie "Call Me Mr. Brown", directed by
Scott Hicks and produced by Terry Jennings, relates to this incident.
On 4 July 1997, a copycat extortion attempt was thwarted by police and Qantas security staff.
Sex discrimination controversy
In November 2005, it was revealed that Qantas has a policy of not seating adult male passengers next to unaccompanied children. This led to accusations that the airline considers all men to be potential paedophiles. The policy came to light following an incident in 2004 when Mark Wolsay, who was seated next to a young boy on a Qantas flight in New Zealand, was asked to change seats with a female passenger. A steward informed him that "it was the airline's policy that only women were allowed to sit next to unaccompanied children".
Cameron Murphy of the NSW Council for Civil Liberties president criticised the policy and stated that "there was no basis for the ban". He said it was wrong to assume that all adult males posed a danger to children . The policy has also been criticised for failing to take female abusers into consideration.
External links
- digitised and held by the National Library of Australia
- Original Qantas Logbook, held by the State Library Of Queensland