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Online help



 
 
Online help is topic-oriented, procedural or reference information delivered through computer software
Computer software

Computer software, or just software is a general term used to describe a collection of computer programs, Algorithm and Software documentation that perform some tasks on a computer system....
. It is a form of user assistance
User Assistance

User assistance is a general term for guided assistance to a user of a software product. The phrase incorporates all forms of help available to a user....
. Most online help is designed to give assistance in the use of a software application or operating system, but can also be used to present information on a broad range of subjects. When online help is linked to the state of the application (what the user is doing), it is called context-sensitive help
Context-sensitive help

Context-sensitive help is a kind of online help that is obtained from a specific point in the state of the software, providing help for the situation that is associated with that state....
.

Online help is created using help authoring tool
Help authoring tool

A Help Authoring Tool or HAT is a software program used by technical writers to create online help manuals....
s.






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Online help is topic-oriented, procedural or reference information delivered through computer software
Computer software

Computer software, or just software is a general term used to describe a collection of computer programs, Algorithm and Software documentation that perform some tasks on a computer system....
. It is a form of user assistance
User Assistance

User assistance is a general term for guided assistance to a user of a software product. The phrase incorporates all forms of help available to a user....
. Most online help is designed to give assistance in the use of a software application or operating system, but can also be used to present information on a broad range of subjects. When online help is linked to the state of the application (what the user is doing), it is called context-sensitive help
Context-sensitive help

Context-sensitive help is a kind of online help that is obtained from a specific point in the state of the software, providing help for the situation that is associated with that state....
.

Online help is created using help authoring tool
Help authoring tool

A Help Authoring Tool or HAT is a software program used by technical writers to create online help manuals....
s. It is delivered in a wide variety of formats, some proprietary
Proprietary

The word proprietary indicates that a party, or proprietor, exercises private ownership, control or use over an item of property.Terms relating to Proprietary include:...
 and some open-standard
Open standard

An open standard is a standard that is publicly available and has various rights to use associated with it, and various properties of how it was designed....
, including:
  • Hypertext Markup Language (HTML
    HTML

    HTML, an Acronym and initialism of HyperText Markup Language, is the predominant markup language for Web pages. It provides a means to describe the structure of text-based information in a document?by denoting certain text as links, headings, paragraphs, lists, and so on?and to supplement that text with interactive forms, embedded '...
    ), which includes HTML Help, HTML-based Help, JavaHelp, and Oracle Help
  • Adobe Portable Document Format
    Portable Document Format

    Portable Document Format is a file format created by Adobe Systems in 1993 for document exchange. PDF is used for representing two-dimensional documents in a manner independent of the application software, hardware, and operating system....
     (PDF)


Microsoft help platforms

Microsoft develops the platforms for delivering help systems in the Microsoft Windows
Microsoft Windows

Microsoft Windows is a series of software operating systems and graphical user interfaces produced by Microsoft. Microsoft first introduced an operating environment named Windows in November 1985 as an add-on to MS-DOS in response to the growing interest in graphical user interfaces ....
 operating system.

  • Microsoft QuickHelp - Ralph Walden joined Microsoft in 1987 and wrote an online help system for MS-DOS and OS/2 called QuickHelp. Ralph was also primarily responsible for WinHelp and HTML Help 1.x.
  • The DOS, OS/2 and Windows help
    Help (command)

    In computing, help is a command in various command line interface Shell such as COMMAND.COM, cmd.exe, 4DOS/4NT, Windows PowerShell, Singularity , Python and GNU Octave....
    command
    Command (computing)

    In computing, a command is a directive to a computer program acting as an interpreter of some kind, in order to perform a specific task. Most commonly a command is a directive to some kind of command line interface, such as a shell ....
    .
  • Microsoft WinHelp (.HLP) - Based on the Rich Text Format
    Rich Text Format

    The Rich Text Format is a document file format file format developed by Microsoft in 1987 for cross-platform document interchange. Most word processors are able to read and write RTF documents....
    , this was the industry standard for Windows 3.1 and Windows 95/NT. The popular Windows Help program (WinHlp32.exe) was included with all Windows operating systems from Windows 3.0
    Windows 3.0

    Windows 3.0 is the third major release of Microsoft Microsoft Windows, and was released on 22 May 1990. It became the first widely successful version of Windows and a powerful rival to Macintosh and the Commodore Amiga on the GUI front....
     until the Windows XP
    Windows XP

    Windows XP is a line of operating systems produced by Microsoft for use on personal computers, including home and business desktops, laptop, and media centers....
     operating system. However, the help engine is not included with Windows Vista
    Windows Vista

    Windows Vista is one member in a family of operating systems developed by Microsoft for use on personal computers, including home and business Desktop computer, laptops, Tablet PCs, and media center PCs....
     and is only available as a download. (click Help Engine Support)
  • Microsoft Compressed HTML Help
    Microsoft Compressed HTML Help

    Microsoft Compiled HTML Help is a proprietary format for Help files, developed by Microsoft and first released in 1997 as a successor to the Microsoft WinHelp format....
     (.CHM) - Based on compiled HTML and other data such as images and JavaScript. HTML Help 1.0 was released in 1997. In 2006, it was available from Microsoft as HTML Help 1.4.
  • HTML Help 2.0
    Microsoft Help 2

    Microsoft Help 2.x is a proprietary format for Help files, developed by Microsoft and first released in 2001 as a help system for Microsoft Visual Studio and MSDN Library....
     - In 2001, Microsoft announced plans for a wide release of HTML Help 2.0. This platform was developed by Microsoft and shipped in 2002 as the help format for Visual Studio .NET, MSDN Library and Technet products, but Microsoft announced it had cancelled plans to make the format publicly available.
  • AP Help 1.0 - Assistance Platform Help is the new generation of online help being developed for and shipped with Windows Vista
    Windows Vista

    Windows Vista is one member in a family of operating systems developed by Microsoft for use on personal computers, including home and business Desktop computer, laptops, Tablet PCs, and media center PCs....
    . It will not be made publicly available as an authoring platform for other software vendors. It will be used by Microsoft, OEMs, and certain corporations.
  • AP Help 2.0 - This version of the new Assistance Platform Help engine is currently on hold.


Other platforms

  • Apple Help (.HELP) - Apple Computer
    Apple Computer

    Apple Inc., formerly Apple Computer Inc., is an United States multinational corporation which designs and manufactures consumer electronics and software products....
    's proprietary help platform for the Mac OS 8.5+ operating system.
  • Sun JavaHelp
    JavaHelp

    JavaHelp refers to both an application and a format for online help files that can be displayed by the JavaHelp browser. It is written in Java , and is mainly used in Java applications....
     (.js) - A platform-independent help system written in Java programming language
    Java (programming language)

    Java is a programming language originally developed by James Gosling at Sun Microsystems and released in 1995 as a core component of Sun Microsystems' Java ....
     by Sun Microsystems
    Sun Microsystems

    Sun Microsystems, Inc. is a multinational corporation vendor of computers, computer components, computer software, and information technology services, founded on February 24, 1982....
    . It runs on any platform and browser that supports the Java Runtime Environment (JRE).
  • Oracle Help - Two formats developed by the Oracle Corporation
    Oracle Corporation

    Oracle Corporation specializes in developing and marketing enterprise software products ? particularly database management systems. Through organic growth and a number of high-profile acquisitions, Oracle enlarged its share of the software market....
    : Oracle Help for Java (OHJ) and Oracle Help for Web (OHW).
  • DotNetHelp - A new Windows help format, designed to replace the .chm format, that also supports .NET applications.
  • The Texinfo
    Texinfo

    Texinfo is a typesetting syntax used for generating documentation in both on-line and printed form with a single source file. It is implemented by a free software computer program of the same name, created and made available by the GNU Project....
     program and format (also known as the "info" system) - the official documentation system for the GNU project
    GNU Project

    The GNU Project is a free software, mass collaboration project, announced on September 27 1983 by Richard Stallman. It initiated the GNU operating system, software development for which began in January 1984....
    .
  • Unix man pages
    Manual page (Unix)

    Almost all substantial Unix and Unix-like operating systems have extensive documentation known as man pages . The Unix command used to display them is man....
     - the standard method used to document Unix
    Unix

    Unix is a computer operating system originally developed in 1969 by a group of American Telephone & Telegraph employees at Bell Labs, including Ken Thompson , Dennis Ritchie, Douglas McIlroy, and Joe Ossanna....
     commands.
  • Information Presentation Facility
    Information Presentation Facility

    Information Presentation Facility is a system for presenting online help and hypertext on IBM OS/2 systems. IPF also refers to the markup language that is used to create IPF content....
     (IPF) - the help system used by IBM's OS/2
    OS/2

    OS/2 is a computer operating system, initially created by Microsoft and IBM, then later developed by IBM exclusively. The name stands for "Operating System/2," because it was introduced as part of the same generation change release as IBM's "IBM Personal System/2 " line of second-generation personal computers....
     system.


See also

  • Balloon help
    Balloon help

    Balloon help was a help system introduced by Apple Computer in their 1991 release of System 7 . The name referred to the way the help text was displayed, in "speech balloon", like those containing the words in a comic strip....
  • Web help
    Web help

    Web help is a type of online help delivered through the internet. A well-known example of such a system is WebHelp.Com. This approach, mixing internet and local resources, is also used in Windows XP's Help and Support feature....
  • Microsoft Assistance Markup Language
    Microsoft Assistance Markup Language

    Microsoft Assistance Markup Language is an XML-based markup language developed by the Microsoft User Assistance Platform team to provide user assistance for the Microsoft Windows Vista operating system....
     (Microsoft AML)
  • Darwin Information Typing Architecture
    Darwin Information Typing Architecture

    The Darwin Information Typing Architecture is an XML-based architecture for authoring, producing, and delivering technical information.The name of the architecture was derived as follows:...
  • List of help authoring tools
    List of help authoring tools

    This page is a list of help authoring tools, organized by operating system....