Frank Luntz
Encyclopedia
Frank I. Luntz is an American political consultant and pollster. His most recent work has been with the Fox News Channel
Fox News Channel
Fox News Channel , often called Fox News, is a cable and satellite television news channel owned by the Fox Entertainment Group, a subsidiary of News Corporation...

 as a frequent commentator and analyst, as well as running focus group
Focus group
A focus group is a form of qualitative research in which a group of people are asked about their perceptions, opinions, beliefs and attitudes towards a product, service, concept, advertisement, idea, or packaging...

s after presidential debates. Luntz's specialty is “testing language and finding words that will help his clients sell their product or turn public opinion on an issue or a candidate.” He is also an author of business books dealing with communication strategies and public opinion. Luntz's current company, Luntz Global, LLC, specializes in message creation and image management for commercial and political clients.

Background

Luntz grew up in West Hartford, Connecticut, and graduated from Hall High School
Hall High School (Connecticut)
William H. Hall High School, also known as Hall High School, is a four-year public high school located in West Hartford, Connecticut. The school colors are blue and white, and the mascot is the "Warrior." It is one of two public high schools in the West Hartford Public Schools, the other being...

. He graduated with a Bachelor of Arts degree in History and Political Science from the University of Pennsylvania
University of Pennsylvania
The University of Pennsylvania is a private, Ivy League university located in Philadelphia, Pennsylvania, United States. Penn is the fourth-oldest institution of higher education in the United States,Penn is the fourth-oldest using the founding dates claimed by each institution...

 and received his Doctorate in Politics from Oxford University. He is unmarried.

Luntz has appeared as a consultant or panel member on a number of television news shows, including The Colbert Report, Capital Gang
Capital Gang
Capital Gang was a weekly political talk show on CNN. It aired on Saturday evenings at 7 p.m. ET.The original panel was Pat Buchanan, Robert Novak, Al Hunt, and Mark Shields. Mona Charen and Margaret Warner joined the panel in 1992, when Buchanan left the show to run for president in 1992...

, Good Morning America
Good Morning America
Good Morning America is an American morning news and talk show that is broadcast on the ABC television network; it debuted on November 3, 1975. The weekday program airs for two hours; a third hour aired between 2007 and 2008 exclusively on ABC News Now...

, Hannity
Hannity
Hannity is a television show on the Fox News network, a replacement to the long-running show Hannity & Colmes. It is hosted by conservative political pundit Sean Hannity....

, Hardball with Chris Matthews
Hardball with Chris Matthews
Hardball with Chris Matthews is a talk show on MSNBC, broadcast weekdays at 5 and 7 PM hosted by Chris Matthews. It originally aired on now-defunct America's Talking and later CNBC. The current title was derived from a book Matthews wrote in 1988, Hardball: How Politics Is Played Told by One Who...

, Meet the Press
Meet the Press
Meet the Press is a weekly American television news/interview program produced by NBC. It is the longest-running television series in American broadcasting history, despite bearing little resemblance to the original format of the program seen in its television debut on November 6, 1947. It has been...

, PBS NewsHour, Nightline, The O'Reilly Factor
The O'Reilly Factor
The O'Reilly Factor, originally titled The O'Reilly Report from 1996 to 1998 and often called The Factor, is an American talk show on the Fox News Channel hosted by commentator Bill O'Reilly, who often discusses current controversial political issues with guests.The program was the most watched...

, Real Time With Bill Maher
Real Time with Bill Maher
Real Time with Bill Maher is a talk show that airs weekly on HBO, hosted by comedian and political satirist Bill Maher. Much like his previous show, Politically Incorrect on ABC , Real Time features a panel of guests that discuss current events in politics and the media...

, and The Today Show. He has written op-eds for publications such as The Financial Times, The Los Angeles Times, The New York Times
The New York Times
The New York Times is an American daily newspaper founded and continuously published in New York City since 1851. The New York Times has won 106 Pulitzer Prizes, the most of any news organization...

, The Wall Street Journal
The Wall Street Journal
The Wall Street Journal is an American English-language international daily newspaper. It is published in New York City by Dow Jones & Company, a division of News Corporation, along with the Asian and European editions of the Journal....

, and The Washington Post
The Washington Post
The Washington Post is Washington, D.C.'s largest newspaper and its oldest still-existing paper, founded in 1877. Located in the capital of the United States, The Post has a particular emphasis on national politics. D.C., Maryland, and Virginia editions are printed for daily circulation...

.

He was an Adjunct Professor at the University of Pennsylvania
University of Pennsylvania
The University of Pennsylvania is a private, Ivy League university located in Philadelphia, Pennsylvania, United States. Penn is the fourth-oldest institution of higher education in the United States,Penn is the fourth-oldest using the founding dates claimed by each institution...

 from 1989 until 1996 and also taught at George Washington University
George Washington University
The George Washington University is a private, coeducational comprehensive university located in Washington, D.C. in the United States...

 and American University
American University
American University is a private, Methodist, liberal arts, and research university in Washington, D.C. The university was chartered by an Act of Congress on December 5, 1892 as "The American University", which was approved by President Benjamin Harrison on February 24, 1893...

.

Use of language

Luntz frequently tests word and phrase choices using focus groups and interviews. His stated purpose in this is the goal of causing audiences to react based on emotion. "80 percent of our life is emotion, and only 20 percent is intellect. I am much more interested in how you feel than how you think." "If I respond to you quietly, the viewer at home is going to have a different reaction than if I respond to you with emotion and with passion and I wave my arms around. Somebody like this is an intellectual; somebody like this is a freak."

In an article in The New Yorker Luntz is quoted as saying, "The way my words are created is by taking the words of others.... I've moderated an average of a hundred plus focus groups a year over five years... I show them language that I've created. Then I leave a line for them to create language for me."

In a January 9, 2007, interview on Fresh Air
Fresh Air
Fresh Air is an American radio talk show broadcast on National Public Radio stations across the United States. The show is produced by WHYY-FM in Philadelphia, Pennsylvania. Its longtime host is Terry Gross. , the show was syndicated to 450 stations and claimed 4.5 million listeners. The show...

 with Terry Gross
Terry Gross
Terry Gross is the host and co-executive producer of Fresh Air, an interview format radio show produced by WHYY-FM in Philadelphia and distributed throughout the United States by National Public Radio....

, Luntz redefined the term "Orwellian
Orwellian
"Orwellian" describes the situation, idea, or societal condition that George Orwell identified as being destructive to the welfare of a free society...

" in a positive sense, saying that if one reads Orwell's
George Orwell
Eric Arthur Blair , better known by his pen name George Orwell, was an English author and journalist...

 Essay On Language (presumably referring to Politics and the English Language
Politics and the English Language
"Politics and the English Language" is an essay by George Orwell criticizing "ugly and inaccurate" contemporary written English.Orwell said that political prose was formed "to make lies sound truthful and murder respectable, and to give an appearance of solidity to pure wind." Orwell believed...

)
,
"To be 'Orwellian' is to speak with absolute clarity, to be succinct, to explain what the event is, to talk about what triggers something happening… and to do so without any pejorative whatsoever."

Luntz description of "Orwellian
Orwellian
"Orwellian" describes the situation, idea, or societal condition that George Orwell identified as being destructive to the welfare of a free society...

" is considered to contradict both its popularly defined meaning as well as that defined by George Orwell. Luntz believes that Orwell would not have approved of many of the uses to which his pseudonym
Pseudonym
A pseudonym is a name that a person assumes for a particular purpose and that differs from his or her original orthonym...

 is applied by quoting Orwell's essay "Politics and the English Language
Politics and the English Language
"Politics and the English Language" is an essay by George Orwell criticizing "ugly and inaccurate" contemporary written English.Orwell said that political prose was formed "to make lies sound truthful and murder respectable, and to give an appearance of solidity to pure wind." Orwell believed...

", where Luntz focuses on how Orwell derides the use of cliché and dying metaphors.

Luntz' description of his job revolves around exploiting the emotional content of language. "It's all emotion. But there's nothing wrong with emotion. When we are in love, we are not rational; we are emotional." "...my job is to look for the words that trigger the emotion." "We know that words and emotion together are the most powerful force known to mankind.."

Additionally in his January 9, 2007, interview on Fresh Air
Fresh Air
Fresh Air is an American radio talk show broadcast on National Public Radio stations across the United States. The show is produced by WHYY-FM in Philadelphia, Pennsylvania. Its longtime host is Terry Gross. , the show was syndicated to 450 stations and claimed 4.5 million listeners. The show...

, Luntz discussed his use of the term, "energy exploration" (oil drilling). His research on the matter involved showing people a picture of current oil drilling and asking if in the picture it "looks like exploration or drilling." He said that 90 percent of the people he spoke to said it looked like exploring. "Therefore I'd argue that it is a more appropriate way to communicate." He went on to say "if the public says after looking at the pictures, that doesn't look like my definition of drilling—it looks like my definition of exploring—then don't you think we should be calling it what people see it to be, rather than adding a political aspect to it all?" Terry Gross responded: "Should we be calling it what it actually is, as opposed to what somebody thinks it might be? The difference between exploration and actually getting out the oil—they're two different things, aren't they?"

James L. Martin, chairman of the conservative 60 Plus Association
60 Plus Association
The 60 Plus Association is an American conservative advocacy group founded in 1992 and based in Arlington, Virginia, that bills itself as the conservatives' alternative to the AARP, . Over the years, it has sought to privatize Social Security, end the federal estate tax, and strengthen gun rights...

, described Luntz's role as being that of pollster and popularizer of the phrase "death tax".
Martin gained an important ally in GOP pollster Frank Luntz, whose polling revealed that "death tax" sparked voter resentment in a way that "inheritance tax" and "estate tax" couldn't match. After all, who wouldn't be opposed to a "tax on death"? Luntz shared his findings with Republicans and included the phrase in the GOP's Contract with America
Contract with America
The Contract with America was a document released by the United States Republican Party during the 1994 Congressional election campaign. Written by Larry Hunter, who was aided by Newt Gingrich, Robert Walker, Richard Armey, Bill Paxon, Tom DeLay, John Boehner and Jim Nussle, and in part using text...

. Luntz went so far as to recommend in a memo to GOP lawmakers that they stage press conferences "at your local mortuary" to dramatize the issue. "I believe this backdrop will clearly resonate with your constituents," he wrote. "Death is something the American people understand." Apparently, he's right. Spurred by Luntz, Republicans have employed the term "death tax" so aggressively that it has entered the popular lexicon. Nonpartisan venues like newspapers and magazines have begun to use it in a neutral context--a coup for abolitionists like Martin.

Publications

Luntz is the author of the 2007 New York Times Best Seller "Words That Work: It's Not What You Say, It's What People Hear." His second book, "What Americans Really Want ... Really: The Truth About Our Hopes, Dreams and Fears," climbed to #6 on the New York Times Business Best Sellers list. In March 2011, Luntz released his book "Win: The Key Principles to Take Your Business From Ordinary to Extraordinary".

Global warming

Although Luntz later tried to distance himself from the Bush administration
George W. Bush administration
The presidency of George W. Bush began on January 20, 2001, when he was inaugurated as the 43rd President of the United States of America. The oldest son of former president George H. W. Bush, George W...

 policy, it was his idea that administration communications reframe "global warming
Global warming
Global warming refers to the rising average temperature of Earth's atmosphere and oceans and its projected continuation. In the last 100 years, Earth's average surface temperature increased by about with about two thirds of the increase occurring over just the last three decades...

" as "climate change
Climate change
Climate change is a significant and lasting change in the statistical distribution of weather patterns over periods ranging from decades to millions of years. It may be a change in average weather conditions or the distribution of events around that average...

" since "climate change" was thought to sound less severe. Luntz has since said that he is not responsible for what the Bush administration did after that time. Though he now believes humans have contributed to global warming
Global warming
Global warming refers to the rising average temperature of Earth's atmosphere and oceans and its projected continuation. In the last 100 years, Earth's average surface temperature increased by about with about two thirds of the increase occurring over just the last three decades...

, he maintains that the science was in fact incomplete, and his recommendation sound, at the time he made it.

In a 2002 memo to President George W. Bush
George W. Bush
George Walker Bush is an American politician who served as the 43rd President of the United States, from 2001 to 2009. Before that, he was the 46th Governor of Texas, having served from 1995 to 2000....

 titled "The Environment: A Cleaner, Safer, Healthier America", obtained by the Environmental Working Group
Environmental Working Group
The Environmental Working Group is an American environmental organization that specializes in research and advocacy in the areas of toxic chemicals, agricultural subsidies, public lands, and corporate accountability...

, Luntz wrote: "The scientific debate is closing [against us] but not yet closed. There is still a window of opportunity to challenge the science....Voters believe that there is no consensus about global warming
Global warming
Global warming refers to the rising average temperature of Earth's atmosphere and oceans and its projected continuation. In the last 100 years, Earth's average surface temperature increased by about with about two thirds of the increase occurring over just the last three decades...

 within the scientific community
Scientific community
The scientific community consists of the total body of scientists, its relationships and interactions. It is normally divided into "sub-communities" each working on a particular field within science. Objectivity is expected to be achieved by the scientific method...

. Should the public come to believe that the scientific issues are settled, their views about global warming will change accordingly. Therefore, you need to continue to make the lack of scientific certainty a primary issue in the debate, and defer to scientists and other experts in the field."

In 2010, Luntz announced new research that shows the American people are eager for Congress to act on climate legislation that would promote energy independence and a healthier environment. "Americans want their leaders to act on climate change – but not necessarily for the reasons you think," Luntz said. "A clear majority of Americans believe climate change is happening. This is true of McCain voters and Obama voters alike. And even those that don't still believe it is essential for America to pursue policies that promote energy independence and a cleaner, healthier environment." In reference to recent political events, Luntz added: "People are much more interested in seeing solutions than watching yet another partisan political argument."

2005 UK Conservative leadership election

In 2005 Luntz conducted a focus group broadcast on the Conservative
Conservative Party (UK)
The Conservative Party, formally the Conservative and Unionist Party, is a centre-right political party in the United Kingdom that adheres to the philosophies of conservatism and British unionism. It is the largest political party in the UK, and is currently the largest single party in the House...

 leadership race on the BBC
BBC
The British Broadcasting Corporation is a British public service broadcaster. Its headquarters is at Broadcasting House in the City of Westminster, London. It is the largest broadcaster in the world, with about 23,000 staff...

 current affairs show Newsnight
Newsnight
Newsnight is a BBC Television current affairs programme noted for its in-depth analysis and often robust cross-examination of senior politicians. Jeremy Paxman has been its main presenter for over two decades....

. The focus group's overwhelmingly positive reaction to David Cameron
David Cameron
David William Donald Cameron is the current Prime Minister of the United Kingdom, First Lord of the Treasury, Minister for the Civil Service and Leader of the Conservative Party. Cameron represents Witney as its Member of Parliament ....

 was seen by many as crucial in making him the favorite in a crowded field. Cameron was the eventual victor. In March 2007, Newsnight invited him back to gauge comparative opinions on Cameron, Gordon Brown
Gordon Brown
James Gordon Brown is a British Labour Party politician who was the Prime Minister of the United Kingdom and Leader of the Labour Party from 2007 until 2010. He previously served as Chancellor of the Exchequer in the Labour Government from 1997 to 2007...

 and Sir Menzies Campbell in the city of Birmingham
Birmingham
Birmingham is a city and metropolitan borough in the West Midlands of England. It is the most populous British city outside the capital London, with a population of 1,036,900 , and lies at the heart of the West Midlands conurbation, the second most populous urban area in the United Kingdom with a...

.

2007 Irish general elections

Luntz led a focus group telecast with the Irish state broadcaster RTE
RTE
RTÉ is the abbreviation for Raidió Teilifís Éireann, the public broadcasting service of the Republic of Ireland.RTE may also refer to:* Recep Tayyip Erdoğan, 25th Prime Minister of Turkey...

 to gather the opinions of the Irish people before the May 24, 2007 general elections. RTÉ hoped to show viewers some of the campaign techniques the political parties were using without their knowledge.

2007 Australian federal election

Another focus group of swing voters was analysed by Luntz in the lead-up to the November 2007 poll between the ruling Coalition
Coalition (Australia)
The Coalition in Australian politics refers to a group of centre-right parties that has existed in the form of a coalition agreement since 1922...

 and the opposition Labor
Australian Labor Party
The Australian Labor Party is an Australian political party. It has been the governing party of the Commonwealth of Australia since the 2007 federal election. Julia Gillard is the party's federal parliamentary leader and Prime Minister of Australia...

 party. Luntz noted that, like the Irish scenario, the Coalition was well established, presiding over the country for 11 years and overseeing continued economic growth for much of that period; and that unlike the lead-up to the Irish elections, Australia
Australia
Australia , officially the Commonwealth of Australia, is a country in the Southern Hemisphere comprising the mainland of the Australian continent, the island of Tasmania, and numerous smaller islands in the Indian and Pacific Oceans. It is the world's sixth-largest country by total area...

 had a stronger and more popular opposition leader in Kevin Rudd
Kevin Rudd
Kevin Michael Rudd is an Australian politician who was the 26th Prime Minister of Australia from 2007 to 2010. He has been Minister for Foreign Affairs since 2010...

: "This is much closer to the Irish election where the leader just barely scraped in, Bertie Ahern
Bertie Ahern
Patrick Bartholomew "Bertie" Ahern is a former Irish politician who served as Taoiseach of Ireland from 26 June 1997 to 7 May 2008....

, because the economy was so good. But the big difference there was the opposition leader was not as good as Kevin Rudd." Luntz was brought in to conduct his research in a collaborative effort by Sky News Australia
Sky News Australia
Sky News Australia is an Australian 24 hour cable and satellite news channel available in 2.5 million homes on Foxtel, Austar, Optus Television and Neighbourhood Cable subscription platforms....

 and The Australian
The Australian
The Australian is a broadsheet newspaper published in Australia from Monday to Saturday each week since 14 July 1964. The editor in chief is Chris Mitchell, the editor is Clive Mathieson and the 'editor-at-large' is Paul Kelly....

newspaper.

2010 UK General Election

During the 2010 UK General Election, Luntz led focus groups during the Prime Ministerial debates between Gordon Brown
Gordon Brown
James Gordon Brown is a British Labour Party politician who was the Prime Minister of the United Kingdom and Leader of the Labour Party from 2007 until 2010. He previously served as Chancellor of the Exchequer in the Labour Government from 1997 to 2007...

, David Cameron
David Cameron
David William Donald Cameron is the current Prime Minister of the United Kingdom, First Lord of the Treasury, Minister for the Civil Service and Leader of the Conservative Party. Cameron represents Witney as its Member of Parliament ....

 and Nick Clegg
Nick Clegg
Nicholas William Peter "Nick" Clegg is a British Liberal Democrat politician who is currently the Deputy Prime Minister, Lord President of the Council and Minister for Constitutional and Political Reform in the coalition government of which David Cameron is the Prime Minister...

, and wrote about his findings for the Sun newspaper, and also appeared on the BBCs Daily Politics.

Criticism

Despite Luntz not even being a member of AAPOR, in 1997, he was reprimanded by the American Association for Public Opinion Research
American Association for Public Opinion Research
The American Association for Public Opinion Research , founded in 1947, is an organization of approximately 1900 survey research professionals from academia, non-profit organizations, polling firms, and government...

 for refusing to release poll data to support his claimed results "because of client confidentiality". Diane Colasanto, who was president of the AAPOR when it reprimanded Luntz, said

In 2000 he was censure
Censure
A censure is an expression of strong disapproval or harsh criticism. Among the forms that it can take are a stern rebuke by a legislature, a spiritual penalty imposed by a church, and a negative judgment pronounced on a theological proposition.-Politics:...

d by the National Council on Public Polls "for allegedly mischaracterizing on MSNBC the results of focus groups he conducted during the [2000] Republican Convention." In September 2004, MSNBC dropped Luntz from its planned coverage of that year's presidential debate, following a letter from Media Matters
Media Matters
Media Matters can refer to:* Media Matters for America, progressive media watchdog group founded by author David Brock* The radio program Media Matters hosted by communications professor Robert W. McChesney...

 that outlined Luntz's GOP ties and questionable polling methodology.

Luntz was awarded the 2010 PolitiFact Lie of the Year award for his promotion of the phrase 'government takeover' to refer to healthcare reform
Health care reform in the United States
Health care reform in the United States has a long history, of which the most recent results were two federal statutes enacted in 2010: the Patient Protection and Affordable Care Act , signed March 23, 2010, and the Health Care and Education Reconciliation Act of 2010 , which amended the PPACA and...

, starting in the spring of 2009. "'Takeovers are like coups,' Luntz wrote in a 28-page memo. 'They both lead to dictators and a loss of freedom.'" In an editorial response, the Wall Street Journal wrote that "PolitiFact's decree is part of a larger journalistic trend that seeks to recast all political debates as matters of lies, misinformation and 'facts,' rather than differences of world view or principles." "We have concluded it is inaccurate to call the plan a government takeover," the editors of PolitiFact announced.

External links

  • Official Facebook Page
  • Luntz Global, Luntz's communications company
  • Frank Luntz at SourceWatch
    SourceWatch
    SourceWatch is an internet wiki site that is a collaborative project of the liberal Center for Media and Democracy...

  • Frank Luntz profile on NOW on PBS
  • Interview: Frank Luntz on The Persuaders, PBS Frontline, November 9, 2004
  • Frank Luntz Accepts Global Warming Science, TreeHugger.com, June 19, 2006
  • Frank Luntz Explains 'Words That Work', NPR
    NPR
    NPR, formerly National Public Radio, is a privately and publicly funded non-profit membership media organization that serves as a national syndicator to a network of 900 public radio stations in the United States. NPR was created in 1970, following congressional passage of the Public Broadcasting...

     Fresh Air
    Fresh Air
    Fresh Air is an American radio talk show broadcast on National Public Radio stations across the United States. The show is produced by WHYY-FM in Philadelphia, Pennsylvania. Its longtime host is Terry Gross. , the show was syndicated to 450 stations and claimed 4.5 million listeners. The show...

    , January 9, 2007
  • How to speak Republican, interview with Katharine Mieskowski, Salon.com
    Salon.com
    Salon.com, part of Salon Media Group , often just called Salon, is an online liberal magazine, with content updated each weekday. Salon was founded by David Talbot and launched on November 20, 1995. It was the internet's first online-only commercial publication. The magazine focuses on U.S...

    , January 23, 2007
  • Frank Luntz Rides Again, Trudy Lieberman, Columbia Journalism Review
    Columbia Journalism Review
    The Columbia Journalism Review is an American magazine for professional journalists published bimonthly by the Columbia University Graduate School of Journalism since 1961....

    , December 10, 2010
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