An
attitude is a hypothetical construct that represents an individual's degree of like or dislike for an item. Attitudes are generally positive or negative views of a person, place, thing, or event-- this is often referred to as the attitude object. People can also be conflicted or ambivalent toward an object, meaning that they simultaneously possess both positive and negative attitudes toward the item in question.
Attitudes are judgments. They develop on the
ABC model (affect, behavior, and
cognitionCognition is the scientific term for "the process of thought". Usage of the term varies in different disciplines; for example in psychology and cognitive science, it usually refers to an information processing view of an individual's psychological functions...
). The
affective response is an
emotionalAn emotion is a mental and physiological state associated with a wide variety of feelings, thoughts, and behavior. Emotions are subjective experiences, often associated with mood, temperament, personality, and disposition. The English word 'emotion' is derived from the French word émouvoir...
response that expresses an individual's degree of preference for an entity. The
behavioral intention is a verbal indication or typical behavioral tendency of an individual. The
cognitive response is a cognitive evaluation of the entity that constitutes an individual's beliefs about the object. Most attitudes are the result of either direct experience or
observational learningObservational learning is a type of learning that occurs as a function of observing, retaining and replicating novel behavior executed by others....
from the environment.
Attitude formation
Unlike
personalityPersonality psychology is a branch of psychology that studies personality and individual differences.Its areas of focus include:* Constructing a coherent picture of a person and his or her major psychological processes...
, attitudes are expected to change as a function of
experienceExperience as a general concept comprises knowledge of or skill in or observation of some thing or some event gained through involvement in or exposure to that thing or event. The history of the word experience aligns it closely with the concept of experiment.The concept of experience generally...
. Tesser (1993) has argued that hereditary variables may affect attitudes - but believes that they may do so indirectly. For example, if one inherits the disposition to become an extrovert, this may affect one's attitude to certain styles of music. There are numerous theories of attitude formation and
attitude changeBreckler and Wiggins define attitudes as “mental and neural representations, organized through experience, exerting a directive or dynamic influence on behavior” . Attitudes and attitude objects are functions of cognitive, affective and conative components...
. These include:
- Consistency theories, what imply that we must be consistent in our beliefs and values. The most famous example of such a theory is Dissonance-reduction
Cognitive dissonance is an uncomfortable feeling caused by holding two contradictory ideas simultaneously. The "ideas" or "cognitions" in question may include attitudes and beliefs, the awareness of one's behavior, and facts...
theory, associated with Leon FestingerLeon Festinger , was an American social psychologist, responsible for the development of the Theory of Cognitive Dissonance, Social Comparison Theory, and the discovery of the role of propinquity in the formation of social ties as well as other contributions to the study of social...
, although there are others, such as the balance theory of Fritz HeiderFritz Heider was an Austrian psychologist whose work was related to the Gestalt school. In 1958 he published The Psychology of Interpersonal Relations, which systematized and expanded upon his creation of balance theory and attribution theory.Heider was born in Graz, Austria in 1896...
.
- Self-perception theory
Self-perception theory is an account of attitude change developed by psychologist Daryl Bem It asserts that we develop our attitudes by observing our behavior and concluding what attitudes must have caused them. The theory is counterintuitive in nature, as the conventional wisdom is that...
, associated with Daryl BemDaryl J. Bem is a social psychologist at Cornell University, and the originator of the self-perception theory of attitude change. He has also carried out research on psi phenomena , group decision making, handwriting analysis, sexual orientation and personality theory and assessment.- Biography...
- Persuasion
Persuasion is a form of social influence. It is the process of guiding people and oneself toward the adoption of an idea, attitude, or action by rational and symbolic means. It is a strategy of problem-solving relying on "appeals" rather than coercion...
- Elaboration Likelihood Model
The elaboration likelihood model of persuasion is a model of how attitudes are formed and changed . Central to this model is the "elaboration continuum", which ranges from low elaboration to high elaboration...
associated with Richard E. PettyRichard E. Petty is Distinguished University Professor of Psychology at The Ohio State University.He received his Ph. D. in Social Psychology from Ohio State in 1977. After graduation Richard E. Petty went on to start his academic career as the Assistant Professor of Psychology at the University...
and the Heuristic Systematic Model of Shelly ChaikenShelly Chaiken is a social psychologist. She first received her BS from the University of Maryland, College Park in 1971 for mathematics. She later earned her MS and her PhD at the University of Massachusetts, Amherst in social psychology...
.
- Social judgment theory
Social judgment theory is a persuasion theory proposed by Muzafer Sherif and Carl Hovland .-Overview:Arising out of the socio-psychological tradition, SJT is a theory that focuses on the internal processes of an individual’s judgment with relation to a communicated message...
- Balance theory
Balance Theory is a motivational theory of attitude change proposed by Fritz Heider, which conceptualizes the consistency motive as a drive toward psychological balance...
Attitude change
Attitudes can be changed through persuasion. The celebrated work of Carl Hovland, at Yale University in the 1950s and 1960s, helped to advance knowledge of persuasion. In Hovland's view, we should understand attitude change as a response to communication. He and his colleagues did experimental research into the factors that can affect the persuasiveness of a message:
- Target Characteristics: These are characteristics that refer to the person who receives and processes a message. One such trait is intelligence - it seems that more intelligent people are less easily persuaded by one-sided messages. Another variable that has been studied in this category is self-esteem. Although it is sometimes thought that those higher in self-esteem are less easily persuaded, there is some evidence that the relationship between self-esteem and persuasibility is actually curvilinear, with people of moderate self-esteem being more easily persuaded than both those of high and low self-esteem levels (Rhodes & Woods, 1992). The mind frame and mood of the target also plays a role in this process.
- Source Characteristics: The major source characteristics are expertise, trustworthiness and interpersonal attraction
Interpersonal attraction is the attraction between people which leads to friendships and romantic relationships. The study of interpersonal attraction is a major area of research in social psychology. Interpersonal attraction is related to how much we like, love, dislike, or hate someone...
or attractiveness. The credibility of a perceived message has been found to be a key variable here (Hovland & Weiss, 1951); if one reads a report about health and believes it came from a professional medical journal, one may be more easily persuaded than if one believes it is from a popular newspaper. Some psychologists have debated whether this is a long-lasting effect and Hovland and Weiss (1951) found the effect of telling people that a message came from a credible source disappeared after several weeks (the so-called "sleeper effect"). Whether there is a sleeper effect is controversial. Received wisdom is that if people are informed of the source of a message before hearing it, there is less likelihood of a sleeper effect than if they are told a message and then told its source.
- Message Characteristics: The nature of the message plays a role in persuasion. Sometimes presenting both sides of a story is useful to help change attitudes.
Cognitive Routes: A message can appeal to an individual's cognitive evaluation to help change an attitude. In the
central route to persuasion the individual is presented with the data and motivated to evaluate the data and arrive at an attitude changing conclusion. In the
peripheral route to attitude change, the individual is encouraged to not look at the content but at the source. This is commonly seen in modern advertisements that feature celebrities. In some cases, physician, doctors or experts are used. In other cases film stars are used for their attractiveness.
Emotion and Attitude Change
Emotion is a common component in
persuasionPersuasion is a form of social influence. It is the process of guiding people and oneself toward the adoption of an idea, attitude, or action by rational and symbolic means. It is a strategy of problem-solving relying on "appeals" rather than coercion...
,
social influenceSocial influence occurs when an individual's thoughts or actions are affected by other people. Social influence takes many forms and can be seen in conformity, socialization, peer pressure, obedience, leadership, persuasion, sales, and marketing...
, and
attitude changeBreckler and Wiggins define attitudes as “mental and neural representations, organized through experience, exerting a directive or dynamic influence on behavior” . Attitudes and attitude objects are functions of cognitive, affective and conative components...
. Much of attitude research emphasized the importance of affective or emotion components (Breckler & Wiggins, 1992). Emotion works hand-in-hand with the cognitive process, or the way we think, about an issue or situation. Emotional appeals are commonly found in advertising, health campaigns and political messages. Recent examples include no-smoking health campaigns and political campaign advertising emphasizing the fear of terrorism.
Taking into consideration current attitude research, Breckler and Wiggins (1992) define attitudes as “mental and neural representations, organized through experience, exerting a directive or dynamic influence on behavior” (p. 409). Attitudes and attitude objects are functions of cognitive, affective and conative components. Attitudes are part of the brain’s associative networks, the spider-like structures residing in long term memory (Higgins, 1986) that consist of affective and cognitive nodes linked through associative pathways (Anderson, 1983; Fazio, 1986). These nodes contain affective, cognitive, and behavioral components (Eagly & Chaiken, 1995).
Anderson (1983) suggests that the inter-structural composition of an associative network can be altered by the activation of a single node. Thus, by activating an affective or emotion node, attitude change may be possible, though affective and cognitive components tend to be intertwined. In primarily affective networks, it is more difficult to produce cognitive counterarguments in the resistance to persuasion and attitude change (Eagly & Chaiken, 1995).
Affective forecasting, otherwise known as intuition or the prediction of emotion, also impacts attitude change. Research suggests that predicting emotions is an important component of decision making, in addition to the cognitive processes (Loewenstein, 2007). How we feel about an outcome may override purely cognitive rationales.
In terms of research methodology, the challenge for researchers is measuring emotion and subsequent impacts on attitude. Since we cannot see into the brain, various models and measurement tools have been constructed to obtain emotion and attitude information. Measures may include the use of physiological cues like facial expressions, vocal changes, and other body rate measures (Breckler & Wiggins, 1992). For instance, fear is associated with raised eyebrows, increased heart rate and increase body tension (Dillard, 1994). Other methods include concept or network mapping, and using primes or word cues (Shavelson & Stanton, 1975).
Processing Models
Some research on emotion and attitude change focuses on the way people process messages. Many dual process models are used to explain the affective (emotion) and cognitive processing and interpretations of messages. These include the
elaboration likelihood modelThe elaboration likelihood model of persuasion is a model of how attitudes are formed and changed . Central to this model is the "elaboration continuum", which ranges from low elaboration to high elaboration...
, the heuristic-systematic model, and the extended parallel process model.
In the
Elaboration Likelihood ModelThe elaboration likelihood model of persuasion is a model of how attitudes are formed and changed . Central to this model is the "elaboration continuum", which ranges from low elaboration to high elaboration...
, or ELM, (Petty and Cacioppo, 1986), cognitive processing is the central route and affective/emotion processing is often associated with the peripheral route. The central route pertains to an elaborate cognitive processing of information while the peripheral route relies on cues or feelings. The ELM suggests that true attitude change only happens through the central processing route that incorporates both cognitive and affective components as opposed to the more heuristics-based peripheral route. This suggests that motivation through emotion alone will not result in an attitude change.
In the Heuristic-Systematic Model, or HSM, (Chaiken, Liberman, & Eagly, 1989) information is either processed in a high-involvement and high-effort systematic way, or information is processed through shortcuts known as heuristics. Emotions, feelings and gut-feeling reactions are often used as shortcuts.
The Extended Parallel Process Model, or EPPM, includes both thinking and feeling in conjunction with threat and fear appeals (Witte, 1992). EPPM suggests that persuasive fear appeals work best when people have high involvement and high efficacy. In other words, fear appeals are most effective when an individual cares about the issue or situation, and that individual possesses and perceives that they possess the agency to deal with that issue or situation.
Components of Emotion Appeals
Any discrete emotion can be used in a persuasive appeal; this may include jealousy, disgust, indignation, fear, and anger. Fear is one of the most studied emotional appeals in communication and social influence research. Dillard (1994) suggests that “fear appeals have been thought of as messages that attempt to achieve opinion change by establishing the negative consequences of failing to agree with the advocated position” (p. 295). The EPPM (above) looks at the effectiveness of using fear and threat to change attitudes.
Important consequences of fear appeals and other emotion appeals include the possibility of reactance (Brehm & Brehm, 1981) which may lead to either message rejections or source rejection and the absence of attitude change. As the EPPM suggests, there is an optimal emotion level in motivating attitude change. If there is not enough motivation, an attitude will not change; if the emotional appeal is overdone, the motivation can be paralyzed thereby preventing attitude change.
Emotions perceived as negative or containing threat are often studied more than perceived positive emotions like humor. Though the inner-workings of humor are not agreed upon, humor appeals may work by creating incongruities in the mind (Maase, Fink & Kaplowitz, 1984). Recent research has looked at the impact of humor on the processing of political messages (Nabi, Moyer-Guse, & Byrne, 2007). While evidence is inconclusive, there appears to be potential for targeted attitude change is receivers with low political message involvement.
Important factors that influence the impact of emotion appeals include self efficacy, attitude accessibility, issue involvement, and message/source features. Self efficacy is a perception of one’s own human agency; in other words, it is the perception of our own ability to deal with a situation (Bandura, 1992). It is an important variable in emotion appeal messages because it dictates a person’s ability to deal with both the emotion and the situation. For example, if a person is not self-efficacious about their ability to impact the global environment, they are not likely to change their attitude or behavior about global warming.
Dillard (1994) suggests that message features such as source non-verbal communication, message content, and receiver differences can impact the emotion impact of fear appeals. The characteristics of a message are important because one message can elicit different levels of emotion for different people. Thus, in terms of emotion appeals messages, one size does not fit all.
Attitude accessibility refers to the activation of an attitude from memory (Fazio, 1986); in other words, how readily available is an attitude about an object, issue, or situation. Issue involvement (Zaichkowsky, 1985) is the relevance and salience of an issue or situation to an individual. Issue involvement has been correlated with both attitude access and attitude strength. Past studies conclude accessible attitudes are more resistant to change (Fazio & Williams, 1986).
Implicit and explicit attitudes
There is also considerable research on
implicit attitudesThe Implicit Association Test is an experimental method within social psychology designed to measure the strength of automatic association between mental representations of objects in memory...
, which are generally unacknowledged or outside of awareness, but have effects that are measurable through sophisticated methods using people's response times to stimuli. Implicit and explicit attitudes seem to affect people's behavior, though in different ways. They tend not to be strongly associated with each other, although in some cases they are. The relationship between them is poorly understood.
Jung's definition
Attitude is one of
Jung'sCarl Gustav Jung was a Swiss psychiatrist, an influential thinker and the founder of analytical psychology known as Jungian psychology. Jung's approach to psychology has been influential in the field of depth psychology and in countercultural movements across the globe...
57 definitions in Chapter XI of
Psychological TypesPsychological Types is the title of the sixth volume in the Princeton / Bollingen edition of the Collected Works of Carl Jung. The original German language edition, "Psychologische Typen", was first published by Rascher Verlag, Zurich in 1921....
. Jung's definition of attitude is a "readiness of the psyche to act or react in a certain way" (Jung, [1921] 1971:par. 687). Attitudes very often come in pairs, one conscious and the other unconscious. Within this broad definition Jung defines several attitudes.
The main (but not only) attitude dualities that Jung defines are the following.
- Consciousness and the unconscious. The "presence of two attitudes is extremely frequent, one conscious and the other unconscious. This means that consciousness has a constellation of contents different from that of the unconscious, a duality particularly evident in neurosis
Jung's theory of neurosis is based on the premise of a self-regulating psyche composed of tensions between opposing attitudes of the ego and the unconscious. A neurosis is a significant unresolved tension between these contending attitudes. Each neurosis is unique, and different things work in...
" (Jung, [1921] 1971: par. 687).
- Extraversion and introversion. This pair is so elementary to Jung's theory of types that he labeled them the "attitude-types".
- Rational and irrational attitudes. "I conceive reason as an attitude" (Jung, [1921] 1971: par. 785).
- The rational attitude subdivides into the thinking and feeling psychological functions, each with its attitude.
- The irrational attitude subdivides into the sensing and intuition psychological functions, each with its attitude. "There is thus a typical thinking, feeling, sensation, and intuitive attitude" (Jung, [1921] 1971: par. 691).
- Individual and social attitudes. Many of the latter are "isms".
In addition, Jung discusses the abstract attitude. “When I take an abstract attitude...” (Jung, [1921] 1971: par. 679).
AbstractionAbstraction is the process or result of generalization by reducing the information content of a concept or an observable phenomenon, typically to retain only information which is relevant for a particular purpose. For example, abstracting a leather soccer ball to a ball retains only the information...
is contrasted with
concretismConcretism may refer to one of the following*Concrete art, a form of abstractionism*Concrete poetry*Reism, a philosophical movement*concretism , an opposite of abstraction, see Attitude_*Reification...
. “CONCRETISM. By this I mean a peculiarity of thinking and feeling which is the antithesis of abstraction” (Jung, [1921] 1971: par. 696).
MBTI definition
The MBTI write-ups limit the use of "attitude" to the extraversion-introversion (EI) and judging-perceiving (JP) indexes.
The above MBTI Manual statement, is restricted to EI," is directly contradicted by Jung's statement above that there is "a typical thinking, feeling, sensation, and intuitive attitude" and by his other uses of the term "attitude". Regardless of whether the MBTI simplification (or oversimplification) of Jung can be attributed to Myers,
Gifts Differing refers only to the "EI preference", consistently avoiding the label "attitude". Regarding the JP index, in
Gifts Differing Myers does use the terms "the
perceptive attitude and the
judging attitude" (Myers, 1980:8). The JP index corresponds to the irrational and rational attitudes Jung describes, except that the MBTI focuses on the preferred orientation in the outer world in order to identify the function hierarchy. To be consistent with Jung, it can be noted that a rational extraverted preference is accompanied by an irrational introverted preference.
See also
- Cognitive dissonance
Cognitive dissonance is an uncomfortable feeling caused by holding two contradictory ideas simultaneously. The "ideas" or "cognitions" in question may include attitudes and beliefs, the awareness of one's behavior, and facts...
- Elaboration likelihood model
The elaboration likelihood model of persuasion is a model of how attitudes are formed and changed . Central to this model is the "elaboration continuum", which ranges from low elaboration to high elaboration...
- Propositional attitude
A propositional attitude is a relational mental state connecting a person to a proposition. They are often assumed to be the simplest components of thought and can express meanings or content that can be true or false...
- Social psychology
Social psychology is a type of social science that is concerned with individuals' thoughts, feelings and behavior as they affect or are affected by other individuals...
- Theory of reasoned action
The theory of reasoned action , developed by Martin Fishbein and , derived from previous research that started out as the theory of attitude, which led to the study of attitude and behavior...
- Theory of planned behaviour
- Expectancy-value theory
-Introduction:Expectancy-value theory was originally created in order to explain and predict individual's attitudes toward objects and actions. Originally the work of psychologist Martin Fishbein, the theory states that attitudes are developed and modified based on assessments about beliefs and...